Speaking English - How to answer the phone

2,803,122 views ใƒป 2014-03-27

English with Emma


ไธ‹ใฎ่‹ฑ่ชžๅญ—ๅน•ใ‚’ใƒ€ใƒ–ใƒซใ‚ฏใƒชใƒƒใ‚ฏใ™ใ‚‹ใจๅ‹•็”ปใ‚’ๅ†็”Ÿใงใใพใ™ใ€‚ ็ฟป่จณใ•ใ‚ŒใŸๅญ—ๅน•ใฏๆฉŸๆขฐ็ฟป่จณใงใ™ใ€‚

00:01
Hello. My name is Emma. And in today's lesson, we are going to be learning some important
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ใ“ใ‚“ใซใกใฏใ€‚ ็งใฎๅๅ‰ใฏใ‚จใƒžใงใ™ใ€‚ ไปŠๆ—ฅใฎใƒฌใƒƒใ‚นใƒณ ใงใฏใ€้‡่ฆใช
00:08
telephone expressions. Okay?
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้›ป่ฉฑ่กจ็พใ‚’ๅญฆใณใพใ™ใ€‚ ใ‚ใ‹ใฃใŸ๏ผŸ ้›ป่ฉฑใง่ฉฑใ•ใชใ‘ใ‚Œ
00:12
I know a lot of students get very scared when they have to talk on the phone, and it's understandable;
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ใฐใชใ‚‰ใชใ„ใจใใ€ๅคšใใฎๅญฆ็”ŸใŒ้žๅธธใซๆ€–ใŒใฃใฆใ„ใ‚‹ใ“ใจใ‚’็งใฏ็Ÿฅใฃใฆใ„ ใพใ™ใŒใ€ใใ‚Œใฏ็†่งฃใงใใพใ™ใ€‚
00:19
it can be very scary when you can't see the person's face when you're talking to them.
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่ฉฑใ—ใฆใ„ใ‚‹ใจใใซ็›ธๆ‰‹ใฎ้ก”ใŒ่ฆ‹ใˆใชใ„ใฎใฏใ€ใจใฆใ‚‚ๆ€–ใ„ใ“ใจใงใ™ใ€‚ ้›ป่ฉฑใง่‹ฑ่ชž
00:25
So one great idea if you're afraid of talking on the phone in English is to memorize key
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ใง่ฉฑใ™ใฎใŒๆ€–ใ„ใชใ‚‰
00:32
expressions that we use all the time. This way, it will improve your listening, you will
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ใ€็งใŸใกใŒใ„ใคใ‚‚ไฝฟใฃใฆใ„ใ‚‹้‡่ฆใช่กจ็พใ‚’่ฆšใˆใฆใŠใใ“ใจใ‚’ใŠๅ‹งใ‚ใ—ใพใ™ใ€‚ ใ“ใฎ ใ‚ˆใ†ใซใ—ใฆใ€ใƒชใ‚นใƒ‹ใƒณใ‚ฐใŒๅ‘ไธŠใ—ใ€
00:39
know what people will probably say on the phone, and your speaking will improve too.
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ไบบใ€…ใŒ้›ป่ฉฑใงไฝ•ใ‚’่จ€ใ†ใ‹ใ‚’็Ÿฅใ‚‹ใ“ใจใŒ ใงใใ€ใ‚นใƒ”ใƒผใ‚ญใƒณใ‚ฐใ‚‚ๅ‘ไธŠใ—ใพใ™.
00:45
All right?
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ใ‚ใ‹ใฃใŸ๏ผŸ
00:46
Now, in this video, we're actually going to practice these expressions together. In my
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ใ•ใฆใ€ใ“ใฎใƒ“ใƒ‡ใ‚ชใงใฏใ€ๅฎŸ้š›ใซ ใ“ใ‚Œใ‚‰ใฎ่กจ็พใ‚’ไธ€็ท’ใซ็ทด็ฟ’ใ—ใพใ™ใ€‚
00:53
pocket, I have my cellphone. All right? So what is going to happen is I will teach you
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ใƒใ‚ฑใƒƒใƒˆใซใฏๆบๅธฏ้›ป่ฉฑใŒๅ…ฅใฃใฆใ„ใพใ™ใ€‚ ใ‚ใ‹ใฃใŸ๏ผŸ ใงใ™ใ‹ใ‚‰ใ€็งใŒใ‚ใชใŸใซ่กจ็พใ‚’ๆ•™ใˆใฆ
01:02
an expression, and then I will pretend to be on the phone, you can pretend to be on
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ใ‹ใ‚‰ ใ€้›ป่ฉฑใฎใตใ‚Šใ‚’ใ—ใพใ™ใ€‚ใ‚ใชใŸใ‚‚้›ป่ฉฑใฎใตใ‚Šใ‚’ใ™ใ‚‹ใ“ใจใŒใงใ
01:07
the phone too. I will say something, and you say the correct expression to me. All right?
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ใพใ™ใ€‚ ็งใฏไฝ•ใ‹ใ‚’่จ€ใ„ใพใ™ใ€ใใ—ใฆใ‚ใชใŸ ใฏ็งใซๆญฃใ—ใ„่กจ็พใ‚’่จ€ใ„ใพใ™. ใ‚ใ‹ใฃใŸ๏ผŸ
01:15
So, if you don't understand, that's okay - you will in a moment. Let's get started.
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ใงใ™ใ‹ใ‚‰ใ€ใ‚ใ‹ใ‚‰ใชใใฆใ‚‚ๅคงไธˆๅคซ ใงใ™ใ€‚ใ™ใใซใ‚ใ‹ใ‚Šใพใ™ใ€‚ ๅง‹ใ‚ใพใ—ใ‚‡ใ†ใ€‚
01:22
Now, when somebody calls you... "Ring, ring, ring, ring" First thing you say is: "Hello?"
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ไปŠใ€่ชฐใ‹ใŒใ‚ใชใŸใซ้›ป่ฉฑใ‚’ใ‹ใ‘ใŸใ‚‰... ใ€Œใƒชใƒณใ‚ฐใ€ใƒชใƒณใ‚ฐใ€ ใƒชใƒณใ‚ฐใ€ใƒชใƒณใ‚ฐใ€ ๆœ€ๅˆใซ่จ€ใ†ใฎใฏใ€ใ€Œใ“ใ‚“ใซใกใฏ?ใ€
01:30
As in a question. "Hello?" All right? And then what happens?
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่ณชๅ•ใฎใ‚ˆใ†ใซใ€‚ "ใ“ใ‚“ใซใกใฏ๏ผŸ" ใ‚ใ‹ใฃใŸ๏ผŸ ใใ—ใฆใ€ไฝ•ใŒ่ตทใ“ใ‚Šใพใ™ใ‹๏ผŸ
01:37
The person who's calling asks a question. They can do this in different ways. I've listed
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้›ป่ฉฑใ‚’ใ‹ใ‘ใฆใ„ใ‚‹ไบบใŒ่ณชๅ•ใ—ใพใ™ใ€‚ ๅฝผใ‚‰ ใฏใ•ใพใ–ใพใชๆ–นๆณ•ใงใ“ใ‚Œใ‚’่กŒใ†ใ“ใจใŒใงใใพใ™ใ€‚
01:44
four different ways, the most common. Sometimes they'll say:
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ๆœ€ใ‚‚ไธ€่ˆฌ็š„ใช 4 ใคใฎๆ–นๆณ•ใ‚’ใƒชใ‚นใƒˆใ—ใพใ—ใŸใ€‚
01:48
"Is __________ there, please?" "Is Emma there, please?", "Is Daniella there,
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ใ€Œ__________ใฏใ„ใพใ™ใ‹๏ผŸใ€ใจ่จ€ใ†ใ“ใจใŒใ‚ใ‚Šใพใ™ใ€‚ ใ€Œใ‚จใƒžใฏ ใ„ใพใ™ใ‹๏ผŸใ€ใ€Œใƒ€ใƒ‹ใ‚จใƒฉใฏใ„
01:54
please?" "Is Yvonne there, please?" Okay? A very common way. And notice: "please",
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ใพใ™ใ‹๏ผŸใ€ ใ€Œใ‚คใƒœใƒณใƒŒใฏใ„ใพใ™ใ‹๏ผŸใ€ ใ‚ใ‹ใฃใŸ๏ผŸ ้žๅธธใซไธ€่ˆฌ็š„ใชๆ–นๆณ•ใงใ™ใ€‚ ใใ—ใฆๆณจๆ„ใ—ใฆใใ ใ•ใ„๏ผšใ€ŒใŠ้ก˜ใ„ใ—ใพใ™ใ€ใ€
02:02
very important to be polite.
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็คผๅ„€ๆญฃใ—ใใ™ใ‚‹ใ“ใจใŒ้žๅธธใซ้‡่ฆใงใ™ใ€‚
02:04
You can also say: "This is __________" - Emma - "calling for_________."
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ใ€Œใ“ใ‚Œใฏ __________ใงใ™ใ€-ใ‚จใƒž-ใ€Œ_________ใ‚’ๅ‘ผใ‚“ใงใ„ใพใ™ใ€ใจ่จ€ใ†ใ“ใจใ‚‚ใงใใพใ™ใ€‚
02:12
Whoever you're calling. So, if I'm calling
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่ชฐใซ้›ป่ฉฑใ—ใฆใ‚‚ใ€‚ ใงใ™ใ‹ใ‚‰ใ€ใ‚ใชใŸใซ้›ป่ฉฑ
02:14
you, I might say: "Oh, hello. This is Emma calling for Daniel", "This is Emma calling
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ใ™ใ‚‹ๅ ดๅˆใฏใ€ใ€Œใ‚ใ‚ใ€ใ“ใ‚“ใซใกใฏใ€‚ใ‚จใƒž ใŒใƒ€ใƒ‹ใ‚จใƒซใ‚’ๅ‘ผใ‚“
02:20
for Joseph.", "This is Emma calling for Pete." Okay? So this is a common expression, especially
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ใงใ„ใพใ™ใ€ใ€ใ€Œใ‚จใƒžใŒใ‚ธใƒงใ‚ปใƒ•ใ‚’ๅ‘ผใ‚“ใงใ„ใพใ™ใ€ใ€ใ€Œใ‚จใƒžใŒใƒ”ใƒผใƒˆใ‚’ๅ‘ผใ‚“ใงใ„ใพใ™ใ€ใชใฉใจ่จ€ใ†ใ‹ใ‚‚ใ—ใ‚Œใพใ›ใ‚“ใ€‚ ใ‚ใ‹ใฃใŸ๏ผŸ ใ“ใ‚Œใฏไธ€่ˆฌ็š„ใช่กจ็พ
02:29
if you're at work, this is the one we would use a lot at work. This one is a little more
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ใงใ™ใ€‚็‰นใซไป•ไบ‹ใ‚’ใ—ใฆใ„ใ‚‹ๅ ดๅˆใฏใ€่ทๅ ดใงใ‚ˆใไฝฟใ†่กจ็พใงใ™ ใ€‚ ใ“ใ‚Œใฏใ‚‚ใ†ๅฐ‘ใ—
02:36
informal; you'd probably use this one more if you're calling your friends or calling
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้žๅ…ฌๅผใงใ™ใ€‚ ๅ‹้”ใซ้›ป่ฉฑ
02:41
someone in not a business situation.
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ใ—ใŸใ‚Šใ€ใƒ“ใ‚ธใƒใ‚นไปฅๅค–ใฎ็Šถๆณใง่ชฐใ‹ใซ้›ป่ฉฑใ—ใŸใ‚Šใ™ใ‚‹ๅ ดๅˆใฏใ€ใŠใใ‚‰ใใ“ใ‚Œใ‚’ใ‚‚ใ† 1 ใคไฝฟ็”จใ™ใ‚‹ใงใ—ใ‚‡ใ†ใ€‚
02:45
This is also another informal one: "Is __________ in?"
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ใ“ใ‚Œใ‚‚้žๅ…ฌๅผใช ใ‚‚ใฎใงใ™ใ€‚ใ€Œ__________ใฏๅ…ฅใฃใฆใ„ใพใ™ใ‹?ใ€
02:50
So all of these blanks are the name of the person who the caller wants to speak to. "Is
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ใ—ใŸใŒใฃใฆใ€ใ“ใ‚Œใ‚‰ใฎ็ฉบ็™ฝใฏใ™ในใฆ ใ€็™บไฟก่€…ใŒ่ฉฑใ—ใŸใ„ไบบใฎๅๅ‰ใงใ™ใ€‚ ใ€Œ
02:57
Emma in?", "Is John in?", "Is Mary in?" Okay. So, again: "Hello. Is Mary in?" Informal.
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ใ‚จใƒžใฏใ„ใพใ™ใ‹๏ผŸใ€ใ€ใ€Œใ‚ธใƒงใƒณใฏใ„ใพใ™ใ‹๏ผŸใ€ใ€ใ€Œใƒกใ‚ขใƒชใƒผใฏใ„ใพใ™ใ‹๏ผŸใ€ ใ‚ใ‹ใฃใŸใ€‚ ใ€Œใ“ใ‚“ใซใกใฏใ€‚ใƒกใ‚ขใƒชใƒผใฏใ„ใพใ™ใ‹๏ผŸใ€ ้žๅ…ฌๅผใ€‚
03:08
Last one: "May I please speak to __________?" Emma.
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ๆœ€ๅพŒใฎ่ณชๅ•: ใ€Œ __________ ใจ่ฉฑใ—ใฆใ‚‚ใ‚ˆใ‚ใ—ใ„ใงใ™ใ‹?ใ€ ใ‚จใƒžใ€‚
03:12
"May I please speak to Mary?", "May I please speak to the doctor?" All right? This one
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ใ€Œใƒกใ‚ขใƒชใƒผใจ่ฉฑใ—ใฆใ‚‚ใ„ใ„ใงใ™ใ‹๏ผŸใ€ใ€ใ€Œ ๅŒป่€…ใซ่ฉฑใ—ใฆใ‚‚ใ„ใ„ใงใ™ใ‹๏ผŸใ€ ใ‚ใ‹ใฃใŸ๏ผŸ ใ“ใ‚Œ
03:19
is more formal. So we have sort of formal/informal, formal, informal, and last one, formal.
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ใฏใ‚ˆใ‚Šใƒ•ใ‚ฉใƒผใƒžใƒซใงใ™ใ€‚ ใคใพใ‚Šใ€ใƒ•ใ‚ฉใƒผใƒžใƒซ/ใ‚คใƒณใƒ•ใ‚ฉใƒผใƒžใƒซใ€ ใƒ•ใ‚ฉใƒผใƒžใƒซใ€ใ‚คใƒณใƒ•ใ‚ฉใƒผใƒžใƒซใ€ใใ—ใฆๆœ€ๅพŒใฎใƒ•ใ‚ฉใƒผใƒžใƒซใŒใ‚ใ‚Šใพใ™ใ€‚
03:30
All right, so let's get your phone out. All right? Whether you have a real cellphone or
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ใ‚ˆใ—ใ€ใ˜ใ‚ƒใ‚ๆบๅธฏใ‚’ๅ‡บใใ†ใ€‚ ใ‚ใ‹ใฃใŸ๏ผŸ ๆœฌ็‰ฉใฎๆบๅธฏ้›ป่ฉฑใ‚’ๆŒใฃใฆใ„ใ‚ˆใ†ใŒใ€ๆ‰‹ใ‚’ๆŒใฃใฆใ„ใ‚ˆใ†ใŒ
03:36
your hand, and let's practice a statement. So you're going to be calling me. You're going
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ใ€ใ‚นใƒ†ใƒผใƒˆใƒกใƒณใƒˆใ‚’็ทด็ฟ’ใ—ใพใ—ใ‚‡ใ†ใ€‚ ใ ใ‹ใ‚‰ ใ‚ใชใŸใฏ็งใซ้›ป่ฉฑใ™ใ‚‹ใคใ‚‚ใ‚Šใงใ™ใ€‚
03:42
to use one of these expressions. Pick whichever one you want and practice it. All right? Let's
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ใ“ใ‚Œใ‚‰ใฎๅผใฎใ„ใšใ‚Œใ‹ใ‚’ไฝฟ็”จใ—ใพใ™ใ€‚ ๅฅฝใใชๆ–นใ‚’้ธใ‚“ใง็ทด็ฟ’ใ—ใฆใใ ใ•ใ„ใ€‚ ใ‚ใ‹ใฃใŸ๏ผŸ
03:50
get started.
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ๅง‹ใ‚ใพใ—ใ‚‡ใ†ใ€‚
03:51
"Ring, ring, ring, ring." "Hello?"
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ใ€Œใƒชใƒณใ‚ฐใ€ใƒชใƒณใ‚ฐใ€ใƒชใƒณใ‚ฐใ€ใƒชใƒณใ‚ฐใ€ "ใ“ใ‚“ใซใกใฏ๏ผŸ"
04:00
Perfect. All right? So you can watch this video again and again; practice, practice,
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ๅฎŒๅ…จใ€‚ ใ‚ใ‹ใฃใŸ๏ผŸ ใ—ใŸใŒใฃใฆใ€ใ“ใฎใƒ“ใƒ‡ใ‚ชใ‚’ไฝ•ๅบฆใ‚‚่ฆ‹ใ‚‹ใ“ใจใŒใงใ ใพใ™ใ€‚ ็ทด็ฟ’ใ€็ทด็ฟ’ใ€่ฆšใˆใ‚‹
04:05
practice until you have it memorized, until it is easy for you.
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ใพใงใ€็ฐกๅ˜ใซใงใใ‚‹ใ‚ˆใ†ใซใชใ‚‹ใพใง็ทด็ฟ’ ใ—ใฆใใ ใ•ใ„ใ€‚
04:10
All right, now how do I respond or how..? How does the person you're calling respond?
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ใ‚ใ‹ใ‚Šใพใ—ใŸใ€ไปŠ็งใฏใฉใฎใ‚ˆใ†ใซๅฟœ็ญ”ใ—ใพใ™ใ‹ใ€ใพใŸใฏใฉใฎใ‚ˆใ†ใซ..? ้›ป่ฉฑใ‚’ใ‹ใ‘ใŸ็›ธๆ‰‹ใฎๅๅฟœใฏ๏ผŸ
04:19
If you say: "Is Emma there, please?" I would say: "Speaking." Which means: "Yes, it's me,
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ใ€Œใ‚จใƒžใฏใ„ใพใ™ใ‹๏ผŸใ€ใจ่จ€ใ†ใจใ€ ็งใฏ ใ€Œ่ฉฑใ™ใ€ใจ่จ€ใ†ใงใ—ใ‚‡ใ†ใ€‚ ใคใพใ‚Šใ€ใ€Œใฏใ„ใ€็ง
04:26
it's Emma." I wouldn't say that, I would just say: "Speaking."
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ใงใ™ใ€‚ใ‚จใƒžใงใ™ใ€‚ใ€ ็งใฏใใ†ใฏ ่จ€ใ„ใพใ›ใ‚“ใ€‚
04:31
Or I could say: "__________ speaking. How can I help you?"
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ใพใŸใฏใ€ใ€Œ__________ ่ฉฑใ—ใฆใ„ใพใ™ใ€‚ ใฉใฎใ‚ˆใ†ใซใŠๆ‰‹ไผใ„ใงใใพใ™ใ‹?ใ€ใจ่จ€ใ†ใ“ใจใŒใงใใพใ™ใ€‚
04:35
"Emma speaking.", "Emma speaking. How can I help you?"
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ใ€Œใ‚จใƒžใŒ่ฉฑใ—ใฆใ„ใพใ™ใ€‚ใ€ใ€ใ€Œใ‚จใƒžใŒ่ฉฑใ—ใฆใ„ใพใ™ใ€‚ ใฉใ†ใ™ใ‚Œใฐใ„ใ„ใงใ™ใ‹๏ผŸใ€
04:39
"This is __________.", "This is Emma." Or: "This is he.", "This is she."
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ใ€Œใ“ใ‚Œใฏ__________ใงใ™ใ€ใ€ใ€Œใ“ใ‚Œใฏ ใ‚จใƒžใงใ™ใ€‚ใ€ ใพใŸใฏ๏ผšใ€Œใ“ใ‚Œใฏๅฝผใงใ™ใ€‚ใ€ใ€ใ€Œใ“ใ‚Œใฏๅฝผๅฅณใงใ™ใ€‚ใ€
04:43
All right? So again, these represents the... The name of the person. This... These blanks
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ใ‚ใ‹ใฃใŸ๏ผŸ ็นฐใ‚Š่ฟ”ใ—ใพใ™ใŒใ€ใ“ใ‚Œใ‚‰ใฏโ€ฆ ไบบใฎๅๅ‰ใ‚’่กจใ—ใฆใ„ใพใ™ ใ€‚ ใ“ใ‚Œใฏ... ใ“ใ‚Œใ‚‰ใฎ็ฉบ็™ฝ
04:51
are names. All right?
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ใฏๅๅ‰ใงใ™ใ€‚ ใ‚ใ‹ใฃใŸ๏ผŸ
04:54
So let's try one. I want you to pick any of these. All right? Now, I'm sorry - there are
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ใใ‚Œใงใฏใ€1ใค่ฉฆใ—ใฆใฟใพใ—ใ‚‡ใ†ใ€‚ ใ“ใฎไธญใ‹ใ‚‰้ธใ‚“ใงใ‚‚ใ‚‰ใ„ใŸใ„ใ€‚ ใ‚ใ‹ใฃใŸ๏ผŸ ็”ณใ—่จณใ‚ใ‚Šใพใ›
05:01
so many of you, I probably will not pick your name when I ask this question. So today, I
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ใ‚“ใŒใ€ใ“ใฎ่ณชๅ•ใ‚’ใ™ใ‚‹ใจใใ€ใ‚ใชใŸใฎๅๅ‰ใ‚’ๆŒ™ใ’ใชใ„ใงใ—ใ‚‡ใ† ใ€‚ ใจใ„ใ†ใ‚ใ‘ใงใ€ไปŠๆ—ฅใฏ
05:07
am going to call you all "Bob". I'm sorry if that's a problem, but today, you are Bob.
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็š†ใ•ใ‚“ใ‚’ใ€Œใƒœใƒ–ใ€ใจๅ‘ผใณใพใ™ใ€‚ ใใ‚ŒใŒๅ•้กŒใงใ—ใŸใ‚‰็”ณใ—่จณใ‚ใ‚Šใพใ›ใ‚“ ใŒใ€ไปŠๆ—ฅใ€ใ‚ใชใŸใฏใƒœใƒ–ใงใ™ใ€‚
05:16
All right? So I want you to either say: "Speaking.", "Bob speaking.", "This is Bob." Just for practice.
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ใ‚ใ‹ใฃใŸ๏ผŸ ใงใ™ใ‹ใ‚‰ใ€ ใ€Œ่ฉฑใ—ใฆใ„ใ‚‹ใ€ใ€ใ€Œใƒœใƒ–ใŒ่ฉฑใ—ใฆใ„ใ‚‹ใ€ใ€ใ€Œใƒœใƒ–ใงใ™ใ€ใฎใ„ใšใ‚Œใ‹ใ‚’่จ€ใฃใฆใใ ใ•ใ„ใ€‚ ็ทด็ฟ’็”จใงใ™ใ€‚
05:24
All right. So get your phone ready.
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ใ‚ใ‹ใฃใŸใ€‚ ใจใ„ใ†ใ‚ใ‘ใงๆบๅธฏใ‚’ๆบ–ๅ‚™ใ€‚
05:29
"Ring, ring, ring, ring" So you say: "Hello?"
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ใ€Œใƒชใƒณใ‚ฐใ€ใƒชใƒณใ‚ฐใ€ใƒชใƒณใ‚ฐใ€ใƒชใƒณใ‚ฐใ€ ใ ใ‹ใ‚‰ใ‚ใชใŸใฏ่จ€ใ†๏ผšใ€Œใ“ใ‚“ใซใกใฏ๏ผŸใ€
05:33
And I say: "Is Bob there, please?" What do you say?
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ใใ—ใฆ็งใฏ่จ€ใ„ใพใ™๏ผšใ€Œใƒœใƒ–ใฏใ„ ใพใ™ใ‹๏ผŸใ€ ใ‚ใชใŸใฏไฝ•ใ‚’่จ€ใฃใฆใ„ใพใ™ใ‹๏ผŸ
05:42
Good, very good.
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่‰ฏใ„้žๅธธใซ่‰ฏใ„ใงใ™ใ€‚
05:45
All right, so let's learn some more expressions.
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ใ‚ˆใ—ใ€ใใ‚Œใงใฏ ใ‚‚ใ†ๅฐ‘ใ—่กจ็พใ‚’ๅญฆใณใพใ—ใ‚‡ใ†ใ€‚
05:49
Okay, great. So we've gone through the first part of a phone call. -
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ใ‚ใ‹ใ‚Šใพใ—ใŸใ€‚ ใ“ใ‚Œ ใงใ€้›ป่ฉฑใฎๆœ€ๅˆใฎ้ƒจๅˆ†ใŒ็ต‚ไบ†ใ—ใพใ—ใŸใ€‚ -
05:53
"Hello, is Emma there, please?" -"Speaking."
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ใ€Œใ“ใ‚“ใซใกใฏใ€ใ‚จใƒžใฏใ„ ใพใ™ใ‹๏ผŸใ€ -"่ฉฑใ—ไธญใ€‚"
05:57
All right? Now what? What if someone calls you and you pick up, but they're not looking
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ใ‚ใ‹ใฃใŸ๏ผŸ ใใ‚Œใง๏ผŸ ่ชฐใ‹ใŒ ใ‚ใชใŸใซ้›ป่ฉฑใ‚’ใ‹ใ‘ใ€ใ‚ใชใŸใŒ้›ป่ฉฑใซๅ‡บใŸใŒใ€ๅฝผใ‚‰ใŒใ‚ใชใŸใ‚’ๆŽขใ—ใฆใ„ใชใ„ๅ ดๅˆใฏใฉใ†ใชใ‚Šใพใ™ใ‹
06:06
for you; they're looking for your brother, they're looking for your mother, they're looking
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? ๅฝผใ‚‰ใฏใ‚ใชใŸใฎๅ…„ๅผŸใ‚’ ๆŽขใ—ใฆใ„ใพใ™ใ€ใ‚ใชใŸใฎๆฏ่ฆชใ‚’ๆŽขใ—ใฆใ„ใพใ™ใ€ๅฝผใ‚‰ใฏ
06:12
for someone else - what do you say?
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ไป–ใฎ่ชฐใ‹ใ‚’ๆŽขใ—ใฆใ„ใพใ™ - ใ‚ใชใŸใฏไฝ•ใจ่จ€ใ„ใพใ™ใ‹?
06:16
So the conversation: -"Hello. Is Emma there, please?" -"One moment
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ไผš่ฉฑ: -ใ€Œใ“ใ‚“ใซใกใฏใ€‚ ใ‚จใƒžใฏใ„ใพใ™ใ‹?ใ€ -ใ€Œๅฐ‘ใ€…ใŠๅพ…ใก
06:22
please.", "Just a moment please.",
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ใใ ใ•ใ„ใ€‚ใ€ใ€ใ€Œๅฐ‘ใ€…ใŠๅพ…ใกใใ ใ•ใ„ใ€‚ใ€ใ€ใ€Œใกใ‚‡ใฃใจๅพ…ใฃใฆใใ ใ•ใ„
06:24
"Hang on a sec. I'll get __________.", "Bob.", "I'll get __________." Okay?
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ใ€‚__________ใ‚’ๅ—ใ‘ๅ–ใ‚Šใพใ™ ใ€‚ใ€ใ€ใ€Œใƒœใƒ–ใ€ใ€ใ€Œ__________ใ‚’ๅ—ใ‘ๅ–ใ‚Šใพใ™ใ€‚ใ€ ใ‚ใ‹ใฃใŸ๏ผŸ
06:32
So: "One moment please.", "Just a moment please.", "Hang on a sec. I'll get __________."
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ใคใพใ‚Šใ€ใ€Œใกใ‚‡ใฃใจๅพ…ใฃใฆใ€ใ€ใ€Œใกใ‚‡ใฃใจๅพ…ใฃใฆใ€ใ€ใ€Œใกใ‚‡ใฃใจๅพ…ใฃใฆ ใใ ใ•ใ„ใ€‚__________ใ‚’ๅ—ใ‘ๅ–ใ‚Šใพใ™ใ€‚ใ€
06:38
And here's a name.
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ใใ—ใฆใ€ใ“ใ“ใซๅๅ‰ใŒใ‚ใ‚Šใพใ™ใ€‚
06:39
So, if the call is not for you, tell the person to wait, but don't use the word "wait"; that
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ใ—ใŸใŒใฃใฆใ€้›ป่ฉฑใŒใ‚ใชใŸๅฎ›ใฆใงใชใ„ๅ ดๅˆใฏใ€ใใฎไบบใซๅพ…ใคใ‚ˆใ†ใซไผใˆใพใ™ใŒใ€ ใ€Œๅพ…ใคใ€ใจใ„ใ†่จ€่‘‰ใฏไฝฟ็”จใ—ใชใ„ใงใใ ใ•ใ„ใ€‚ ใใ‚Œ
06:47
would sound rude. These all mean wait. The first two are more polite. "One moment please."
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ใฏๅคฑ็คผใซ่žใ“ใˆใ‚‹ใงใ—ใ‚‡ใ†ใ€‚ ใ“ใ‚Œใ‚‰ใฏใ™ในใฆๅพ…ๆฉŸใ‚’ๆ„ๅ‘ณใ—ใพใ™ใ€‚ ๆœ€ๅˆใฎ 2 ใคใฏใ‚ˆใ‚Šไธๅฏงใงใ™ใ€‚ "ใกใ‚‡ใฃใจๅพ…ใฃใฆใใ ใ•ใ„ใ€‚"
06:56
The last one is more informal, if you're talking to someone maybe who's young, who's a friend
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ๅพŒ่€…ใฏใ€ ใŠใใ‚‰ใ่‹ฅใ„ไบบใ‚„ๅ‹ไบบใจ่ฉฑใ—ใฆใ„ใ‚‹ๅ ดๅˆใฏใ€
07:02
- more informal. "Hang on a sec." - "sec" means second - "Hang on a sec. I'll get him.",
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ใ‚ˆใ‚Š้žๅ…ฌๅผใงใ™ใ€‚ใ‚ˆใ‚Š้žๅ…ฌๅผใงใ™ใ€‚ ใ€Œใกใ‚‡ใฃใจๅพ…ใฃใฆใ€ - ใ€Œ็ง’ใ€ใฏ็ง’ใ‚’ๆ„ๅ‘ณใ—ใพใ™ - ใ€Œใกใ‚‡ใฃใจๅพ…ใฃใฆใใ ใ•ใ„ใ€‚ๅฝผใ‚’ๆ•ใพใˆใพใ™ใ€‚ใ€ใ€
07:09
"I'll get her." All right?
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ใ€Œๅฝผๅฅณใ‚’ๆ•ใพใˆใพใ™ใ€‚ใ€ ใ‚ใ‹ใฃใŸ๏ผŸ
07:12
So I want you to practice this. I'm going to ask for Frank, and I want you to choose
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ใ ใ‹ใ‚‰ใ“ใ‚Œใ‚’ๅฎŸ่ทตใ—ใฆใปใ—ใ„ใ€‚ ใƒ•ใƒฉใƒณใ‚ฏใซ่žใ„ใฆใฟใพใ™
07:17
one of these and say it. All right?
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ใ€‚ใ“ใฎไธญใ‹ใ‚‰ 1 ใค้ธใ‚“ใง่จ€ใฃใฆใใ ใ•ใ„ใ€‚ ใ‚ใ‹ใฃใŸ๏ผŸ
07:23
"Is Frank there, please?" All right, good.
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ใ€Œใƒ•ใƒฉใƒณใ‚ฏใฏใ„ใพใ™ใ‹๏ผŸใ€ ใ‚ˆใ—ใ‚ˆใ—ใ€‚
07:33
All right, so what comes after this in a phone conversation usually? If the person asks for
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ใงใฏใ€้€šๅธธใ€้›ป่ฉฑใงใฎไผš่ฉฑใงใฏใ€ใ“ใฎๅพŒใซไฝ•ใŒ็ถšใ ใพใ™ใ‹? ใใฎไบบใŒใƒ•ใƒฉใƒณใ‚ฏใฎใ‚ˆใ†ใชไบบใ‚’ๆฑ‚ใ‚ใŸๅ ดๅˆ
07:38
someone like Frank, maybe Frank isn't there. You say this if Frank is there. If Frank's
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ใ€ใƒ•ใƒฉใƒณใ‚ฏใฏใใ“ใซใ„ใชใ„ๅฏ่ƒฝๆ€งใŒใ‚ใ‚Šใพใ™ใ€‚ ใƒ•ใƒฉใƒณใ‚ฏใŒใใ“ใซใ„ใ‚‹ใชใ‚‰ใ€ใ‚ใชใŸใฏใ“ใ†่จ€ใ„ใพใ™ใ€‚ ใ‚‚ใ—ใƒ•ใƒฉใƒณใ‚ฏ
07:45
not there, you can say something like this. You can say:
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ใŒใใ“ใซใ„ใชใ‘ใ‚Œใฐใ€ใ‚ใชใŸใฏใ“ใฎใ‚ˆใ†ใซ่จ€ใ†ใ“ใจใŒใงใใพใ™. ๆฌกใฎใ‚ˆใ†ใซ่จ€ใ†ใ“ใจใŒใงใใพใ™:
07:50
"I'm sorry. She" - or "he", "he", "she" - "She's not here at the moment.", "She's not here
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ใ€Œใ”ใ‚ใ‚“ใชใ•ใ„ใ€‚ๅฝผๅฅณใ€ - ใพใŸใฏใ€Œๅฝผใ€ใ€ใ€Œๅฝผใ€ใ€ใ€Œๅฝผๅฅณใ€ - ใ€ŒๅฝผๅฅณใฏไปŠใ“ใ“ใซใ„ใพใ›ใ‚“ใ€‚ใ€ใ€ใ€ŒๅฝผๅฅณใฏไปŠใ“ใ“ใซใ„
07:59
right now. Would you like to leave a message?" All right? "I'm sorry. Emma's not here at
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ใพใ›ใ‚“ใ€‚ใƒกใƒƒใ‚ปใƒผใ‚ธใ‚’ๆฎ‹ใ—ใพใ™ใ‹?ใ€ ๏ผŸใ€ ใ‚ใ‹ใฃใŸ๏ผŸ ใ€Œใ”ใ‚ใ‚“ใชใ•ใ„ใ€‚ใ‚จใƒžใฏไปŠใ“ใ“ใซใ„ใพใ›ใ‚“
08:09
the moment. Would you like to leave a message?", "I'm sorry, Frank's not here at the moment.
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ใ€‚ใƒกใƒƒใ‚ปใƒผใ‚ธใ‚’ๆฎ‹ใ—ใพใ™ใ‹?ใ€ใ€ ใ€Œใ”ใ‚ใ‚“ใชใ•ใ„ใ€ใƒ•ใƒฉใƒณใ‚ฏใฏไปŠใ“ใ“ใซใ„ใพใ›ใ‚“ใ€‚
08:14
Can I take a message?" All right?
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ใƒกใƒƒใ‚ปใƒผใ‚ธใ‚’ใ„ใŸใ ใ‘ใพใ™ใ‹?ใ€ ใ‚ใ‹ใฃใŸ๏ผŸ
08:17
So I want you to practice this. So get your phone out, ready. I just want you to say this.
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ใ ใ‹ใ‚‰ใ“ใ‚Œใ‚’ๅฎŸ่ทตใ—ใฆใปใ—ใ„ใ€‚ ใงใฏใ€ ๆบๅธฏ้›ป่ฉฑใ‚’ๅ–ใ‚Šๅ‡บใ—ใฆๆบ–ๅ‚™ใ‚’ใ—ใฆใใ ใ•ใ„ใ€‚ ใ“ใ‚Œใ ใ‘ใฏ่จ€ใฃใฆใปใ—ใ„ใ€‚
08:27
"Is Emma there, please?"
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ใ€Œใ‚จใƒžใฏใ„ใพใ™ใ‹๏ผŸใ€
08:37
All right, great. Now you can hang up yourphone.
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ใ‚ˆใ—ใ€็ด ๆ™ดใ‚‰ใ—ใ„ใ€‚ ใ“ใ‚Œใง ้›ป่ฉฑใ‚’ๅˆ‡ใ‚‹ใ“ใจใŒใงใใพใ™ใ€‚
08:41
Usually, there's more to a phone conversation, such as saying: "Goodbye." But we won't get
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้€šๅธธใ€ใ€Œใ•ใ‚ˆใ†ใชใ‚‰ใ€ใจ่จ€ใ†ใชใฉใ€้›ป่ฉฑใงใฎไผš่ฉฑใซใฏใใ‚ŒไปฅไธŠใฎใ‚‚ใฎใŒใ‚ใ‚Šใพใ™ ใ€‚ ใ—ใ‹ใ—ใ€ไปŠๆ—ฅใฏใใ‚Œใซใฏ่งฆใ‚Œใพใ›
08:47
to that today. We will get to how to take a message and how to end a phone conversation
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ใ‚“ใ€‚ ใ“ใฎใƒ“ใƒ‡ใ‚ชใฎใƒ‘ใƒผใƒˆ 2 ใงใฏใ€ ใƒกใƒƒใ‚ปใƒผใ‚ธใ‚’ๅ—ใ‘ๅ–ใ‚‹ๆ–นๆณ•ใจ้›ป่ฉฑใงใฎไผš่ฉฑใ‚’็ต‚ไบ†ใ™ใ‚‹ๆ–นๆณ•ใซใคใ„ใฆ่ชฌๆ˜Žใ—ใพใ™
08:54
in part two of this video.
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ใ€‚
08:57
So to practice the expressions we've learned today, please check out our website at www.engvid.com.
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ไปŠๆ—ฅๅญฆใ‚“ใ ่กจ็พใ‚’็ทด็ฟ’ใ™ใ‚‹ใซใฏใ€ ็งใŸใกใฎใ‚ฆใ‚งใƒ–ใ‚ตใ‚คใƒˆ www.engvid.com ใ‚’ใƒใ‚งใƒƒใ‚ฏใ—ใฆใใ ใ•ใ„ใ€‚
09:05
There's a quiz there and you can practice these expressions. All right?
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ใใ“ใซใฏใ‚ฏใ‚คใ‚บใŒใ‚ใ‚Šใ€ ใ“ใ‚Œใ‚‰ใฎ่กจ็พใ‚’็ทด็ฟ’ใงใใพใ™ใ€‚ ใ‚ใ‹ใฃใŸ๏ผŸ
09:10
"So, until next time, take care."
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ใ€Œใงใฏใ€ๆฌกๅ›žใพใงใŠๆฐ—ใ‚’ใคใ‘ใฆใ€‚ใ€
ใ“ใฎใ‚ฆใ‚งใƒ–ใ‚ตใ‚คใƒˆใซใคใ„ใฆ

ใ“ใฎใ‚ตใ‚คใƒˆใงใฏ่‹ฑ่ชžๅญฆ็ฟ’ใซๅฝน็ซ‹ใคYouTubeๅ‹•็”ปใ‚’็ดนไป‹ใ—ใพใ™ใ€‚ไธ–็•Œไธญใฎไธ€ๆต่ฌ›ๅธซใซใ‚ˆใ‚‹่‹ฑ่ชžใƒฌใƒƒใ‚นใƒณใ‚’่ฆ‹ใ‚‹ใ“ใจใŒใงใใพใ™ใ€‚ๅ„ใƒ“ใƒ‡ใ‚ชใฎใƒšใƒผใ‚ธใซ่กจ็คบใ•ใ‚Œใ‚‹่‹ฑ่ชžๅญ—ๅน•ใ‚’ใƒ€ใƒ–ใƒซใ‚ฏใƒชใƒƒใ‚ฏใ™ใ‚‹ใจใ€ใใ“ใ‹ใ‚‰ใƒ“ใƒ‡ใ‚ชใ‚’ๅ†็”Ÿใ™ใ‚‹ใ“ใจใŒใงใใพใ™ใ€‚ๅญ—ๅน•ใฏใƒ“ใƒ‡ใ‚ชใฎๅ†็”ŸใจๅŒๆœŸใ—ใฆใ‚นใ‚ฏใƒญใƒผใƒซใ—ใพใ™ใ€‚ใ”ๆ„่ฆ‹ใƒปใ”่ฆๆœ›ใŒใ”ใ–ใ„ใพใ—ใŸใ‚‰ใ€ใ“ใกใ‚‰ใฎใŠๅ•ใ„ๅˆใ‚ใ›ใƒ•ใ‚ฉใƒผใƒ ใ‚ˆใ‚Šใ”้€ฃ็ตกใใ ใ•ใ„ใ€‚

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