How to Request an Email Reply - Learn to Write Well in English

243,987 views ・ 2017-06-08

English with Jennifer


μ•„λž˜ μ˜λ¬Έμžλ§‰μ„ λ”λΈ”ν΄λ¦­ν•˜μ‹œλ©΄ μ˜μƒμ΄ μž¬μƒλ©λ‹ˆλ‹€. λ²ˆμ—­λœ μžλ§‰μ€ 기계 λ²ˆμ—­λ©λ‹ˆλ‹€.

00:01
In this fast-paced world, we want people to reply to our emails quickly.
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κΈ‰λ³€ν•˜λŠ” 이 μ„Έμƒμ—μ„œ μš°λ¦¬λŠ” μ‚¬λžŒλ“€μ΄ 우리 이메일에 λΉ λ₯΄κ²Œ λ‹΅μž₯ν•˜κΈ°λ₯Ό μ›ν•©λ‹ˆλ‹€.
00:06
But we can't just write: "Hey! I need a reply. Now."
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ν•˜μ§€λ§Œ "이봐! λ‹΅μž₯이 ν•„μš”ν•΄. μ§€κΈˆ."이라고 κ·Έλƒ₯ μ“Έ μˆ˜λŠ” μ—†μŠ΅λ‹ˆλ‹€.
00:11
So let's start looking at models to determine what phrases work well
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이제 개인 및 λΉ„μ¦ˆλ‹ˆμŠ€ μ΄λ©”μΌμ—μ„œ μ–΄λ–€ 문ꡬ가 잘 μž‘λ™ν•˜λŠ”μ§€ κ²°μ •ν•˜κΈ° μœ„ν•΄ λͺ¨λΈμ„ μ‚΄νŽ΄λ³΄κ² μŠ΅λ‹ˆλ‹€
00:16
in personal and business email.
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.
01:25
So what's good about this message?
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이 λ©”μ‹œμ§€μ˜ 쒋은 점은 λ¬΄μ—‡μž…λ‹ˆκΉŒ?
01:28
Mariah gets to the point and makes her suggestion immediately.
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MariahλŠ” μš”μ μ„ νŒŒμ•…ν•˜κ³  μ¦‰μ‹œ μ œμ•ˆμ„ ν•©λ‹ˆλ‹€.
01:34
She explains is concisely and then asks for a response.
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κ·Έλ…€λŠ” κ°„κ²°ν•˜κ²Œ μ„€λͺ…ν•˜κ³  응닡을 μš”μ²­ν•©λ‹ˆλ‹€.
01:39
How does she ask? Look.
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κ·Έλ…€λŠ” μ–΄λ–»κ²Œ λ¬»μŠ΅λ‹ˆκΉŒ? 바라보닀.
01:44
Also, the time frame is clear.
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λ˜ν•œ 기간이 λͺ…ν™•ν•©λ‹ˆλ‹€.
01:47
She needs a response by tomorrow.
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κ·Έλ…€λŠ” λ‚΄μΌκΉŒμ§€ 응닡이 ν•„μš”ν•©λ‹ˆλ‹€.
01:50
Hopefully, Carla will respond soon.
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λ°”λΌκ±΄λŒ€ Carlaκ°€ 곧 응닡할 κ²ƒμž…λ‹ˆλ‹€.
01:55
When we send email, we often need a response.
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이메일을 보낼 λ•Œ 응닡이 ν•„μš”ν•œ κ²½μš°κ°€ λ§ŽμŠ΅λ‹ˆλ‹€.
01:59
But it may or may not be urgent.
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κ·ΈλŸ¬λ‚˜ κΈ‰ν•  μˆ˜λ„ 있고 κΈ‰ν•˜μ§€ μ•Šμ„ μˆ˜λ„ μžˆμŠ΅λ‹ˆλ‹€.
02:02
You should let the reader know, as Mariah did in her message.
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Mariahκ°€ λ©”μ‹œμ§€μ—μ„œ ν•œ κ²ƒμ²˜λŸΌ λ…μžμ—κ²Œ μ•Œλ €μ•Ό ν•©λ‹ˆλ‹€.
02:07
Let's look at some other phrases we can use.
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μš°λ¦¬κ°€ μ‚¬μš©ν•  수 μžˆλŠ” λͺ‡ 가지 λ‹€λ₯Έ 문ꡬλ₯Ό μ‚΄νŽ΄λ³΄κ² μŠ΅λ‹ˆλ‹€.
02:49
It's one thing to request a response.
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응닡을 μš”μ²­ν•˜λŠ” 것은 ν•œ κ°€μ§€μž…λ‹ˆλ‹€.
02:53
It's another matter when you've sent an email,
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당신이 이메일을 λ³΄λƒˆμ„ λ•Œ
02:56
but you're not sure if the person even received it.
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κ·Έ μ‚¬λžŒμ΄ 그것을 λ°›μ•˜λŠ”μ§€μ‘°μ°¨ ν™•μ‹ ν•  수 μ—†λŠ” κ²½μš°λŠ” 또 λ‹€λ₯Έ λ¬Έμ œμž…λ‹ˆλ‹€.
03:00
How do you handle that situation?
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κ·Έ 상황을 μ–΄λ–»κ²Œ μ²˜λ¦¬ν•©λ‹ˆκΉŒ?
03:02
Let's look at one model.
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ν•˜λ‚˜μ˜ λͺ¨λΈμ„ μ‚΄νŽ΄λ³΄κ² μŠ΅λ‹ˆλ‹€.
03:29
Not every email we send gets an immediate response.
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μš°λ¦¬κ°€ λ³΄λ‚΄λŠ” λͺ¨λ“  이메일이 즉각적인 응닡을 λ°›λŠ” 것은 μ•„λ‹™λ‹ˆλ‹€.
03:33
If you're really counting on a reply,
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λ‹΅μž₯을 μ •λ§λ‘œ λ―Ώκ³  μžˆλ‹€λ©΄
03:36
you might need to send a second message, as Amy did to her babysitter.
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Amyκ°€ 베이비 μ‹œν„°μ—κ²Œ ν•œ κ²ƒμ²˜λŸΌ 두 번째 λ©”μ‹œμ§€λ₯Ό 보내야 ν•  μˆ˜λ„ μžˆμŠ΅λ‹ˆλ‹€.
03:43
Although you may feel frustrated over the fact that you didn't get a response yet,
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아직 응닡을 받지 λͺ»ν–ˆλ‹€λŠ” 사싀에 닡닡함을 λŠλ‚„ 수 μžˆμ§€λ§Œ
03:49
you can't become impolite and writing something like: "Hello?! I'm waiting..."
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"μ•ˆλ…•ν•˜μ„Έμš”? 기닀리고 μžˆμ–΄μš”..."와 같은 λ¬΄λ‘€ν•œ 글을 μ“Έ μˆ˜λŠ” μ—†μŠ΅λ‹ˆλ‹€.
03:55
That approach won't work very well.
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μ΄λŸ¬ν•œ μ ‘κ·Ό 방식은 잘 μž‘λ™ν•˜μ§€ μ•ŠμŠ΅λ‹ˆλ‹€.
03:58
So here are some phrases you can use
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λ”°λΌμ„œ
04:00
when you're not sure if your first message was received.
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첫 번째 λ©”μ‹œμ§€λ₯Ό λ°›μ•˜λŠ”μ§€ ν™•μ‹€ν•˜μ§€ μ•Šμ„ λ•Œ μ‚¬μš©ν•  수 μžˆλŠ” λͺ‡ 가지 문ꡬ가 μžˆμŠ΅λ‹ˆλ‹€.
04:50
We've seen some personal email messages.
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개인 이메일 λ©”μ‹œμ§€λ₯Ό λ³Έ 적이 μžˆμŠ΅λ‹ˆλ‹€.
04:53
Now let's talk about business email.
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이제 λΉ„μ¦ˆλ‹ˆμŠ€ 이메일에 λŒ€ν•΄ 이야기해 λ³΄κ² μŠ΅λ‹ˆλ‹€.
04:57
A business email message needs to sound professional,
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λΉ„μ¦ˆλ‹ˆμŠ€ 이메일 λ©”μ‹œμ§€λŠ” μ „λ¬Έμ μœΌλ‘œ λ“€λ¦¬μ§€λ§Œ
05:00
but "professional" doesn't mean overly formal.
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"전문적"μ΄λΌλŠ” 말은 μ§€λ‚˜μΉ˜κ²Œ 격식을 μ°¨λ¦¬λŠ” 것을 μ˜λ―Έν•˜μ§€ μ•ŠμŠ΅λ‹ˆλ‹€.
05:03
A business email can be polite but friendly.
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λΉ„μ¦ˆλ‹ˆμŠ€ 이메일은 κ³΅μ†ν•˜λ©΄μ„œλ„ μΉœμ ˆν•  수 μžˆμŠ΅λ‹ˆλ‹€.
05:08
Let's look at a couple messages.
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λͺ‡ 가지 λ©”μ‹œμ§€λ₯Ό μ‚΄νŽ΄λ³΄κ² μŠ΅λ‹ˆλ‹€.
05:42
What I like about this message is that Mitchell is not laying any blame on Maya.
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이 λ©”μ‹œμ§€μ— λŒ€ν•΄ μ œκ°€ μ’‹μ•„ν•˜λŠ” 점은 Mitchell이 ​​Mayaλ₯Ό λΉ„λ‚œν•˜μ§€ μ•ŠλŠ”λ‹€λŠ” κ²ƒμž…λ‹ˆλ‹€.
05:48
He's just saying, "Maybe for some reason you didn't get the message.
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κ·ΈλŠ” 단지 "μ–΄μ©Œλ©΄ μ–΄λ–€ 이유둜 λ©”μ‹œμ§€λ₯Ό 받지 λͺ»ν–ˆμ„ μˆ˜λ„ μžˆμŠ΅λ‹ˆλ‹€.
05:52
What can I do? Do I need to resend the message?"
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μ–΄λ–»κ²Œ ν•΄μ•Ό ν•©λ‹ˆκΉŒ? λ©”μ‹œμ§€λ₯Ό λ‹€μ‹œ 보내야 ν•©λ‹ˆκΉŒ?"라고 λ§ν•˜λŠ” κ²ƒμž…λ‹ˆλ‹€.
05:58
Of course, we all know that an important message can end up in the spam folder.
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λ¬Όλ‘  μš°λ¦¬λŠ” μ€‘μš”ν•œ λ©”μ‹œμ§€κ°€ 슀팸 폴더에 λ“€μ–΄κ°ˆ 수 μžˆλ‹€λŠ” 것을 μ•Œκ³  μžˆμŠ΅λ‹ˆλ‹€. μ§€μ—°λœ 응닡을 이해할 수 μžˆλ„λ‘ ν•΄λ‹Ήν•˜λŠ”
06:04
Let people know if that's the case
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경우 μ‚¬λžŒλ“€μ—κ²Œ μ•Œλ €μ£Όμ„Έμš”
06:07
so they understand your delayed response.
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.
06:40
Maya used this apology.
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MayaλŠ” 이 사과λ₯Ό μ‚¬μš©ν–ˆμŠ΅λ‹ˆλ‹€.
06:43
Here are some other variations.
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λ‹€μŒμ€ λͺ‡ 가지 λ‹€λ₯Έ λ³€ν˜•μž…λ‹ˆλ‹€.
07:08
I hope you found this useful.
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도움이 λ˜μ—ˆκΈ°λ₯Ό λ°”λžλ‹ˆλ‹€.
07:11
That's all for now. Thanks for watching and happy studies!
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μ§€κΈˆμ€ μ—¬κΈ°κΉŒμ§€μž…λ‹ˆλ‹€. μ‹œμ²­ν•΄μ£Όμ…”μ„œ κ°μ‚¬ν•©λ‹ˆλ‹€. 즐거운 κ³΅λΆ€ν•˜μ„Έμš”!
이 μ›Ήμ‚¬μ΄νŠΈ 정보

이 μ‚¬μ΄νŠΈλŠ” μ˜μ–΄ ν•™μŠ΅μ— μœ μš©ν•œ YouTube λ™μ˜μƒμ„ μ†Œκ°œν•©λ‹ˆλ‹€. μ „ 세계 졜고의 μ„ μƒλ‹˜λ“€μ΄ κ°€λ₯΄μΉ˜λŠ” μ˜μ–΄ μˆ˜μ—…μ„ 보게 될 κ²ƒμž…λ‹ˆλ‹€. 각 λ™μ˜μƒ νŽ˜μ΄μ§€μ— ν‘œμ‹œλ˜λŠ” μ˜μ–΄ μžλ§‰μ„ 더블 ν΄λ¦­ν•˜λ©΄ κ·Έκ³³μ—μ„œ λ™μ˜μƒμ΄ μž¬μƒλ©λ‹ˆλ‹€. λΉ„λ””μ˜€ μž¬μƒμ— 맞좰 μžλ§‰μ΄ μŠ€ν¬λ‘€λ©λ‹ˆλ‹€. μ˜κ²¬μ΄λ‚˜ μš”μ²­μ΄ μžˆλŠ” 경우 이 문의 양식을 μ‚¬μš©ν•˜μ—¬ λ¬Έμ˜ν•˜μ‹­μ‹œμ˜€.

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