How to Request an Email Reply - Learn to Write Well in English

243,855 views ・ 2017-06-08

English with Jennifer


Please double-click on the English subtitles below to play the video.

00:01
In this fast-paced world, we want people to reply to our emails quickly.
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But we can't just write: "Hey! I need a reply. Now."
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So let's start looking at models to determine what phrases work well
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00:16
in personal and business email.
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01:25
So what's good about this message?
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01:28
Mariah gets to the point and makes her suggestion immediately.
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01:34
She explains is concisely and then asks for a response.
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01:39
How does she ask? Look.
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01:44
Also, the time frame is clear.
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01:47
She needs a response by tomorrow.
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01:50
Hopefully, Carla will respond soon.
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01:55
When we send email, we often need a response.
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01:59
But it may or may not be urgent.
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02:02
You should let the reader know, as Mariah did in her message.
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02:07
Let's look at some other phrases we can use.
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02:49
It's one thing to request a response.
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02:53
It's another matter when you've sent an email,
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but you're not sure if the person even received it.
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03:00
How do you handle that situation?
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03:02
Let's look at one model.
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03:29
Not every email we send gets an immediate response.
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03:33
If you're really counting on a reply,
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03:36
you might need to send a second message, as Amy did to her babysitter.
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03:43
Although you may feel frustrated over the fact that you didn't get a response yet,
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03:49
you can't become impolite and writing something like: "Hello?! I'm waiting..."
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03:55
That approach won't work very well.
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03:58
So here are some phrases you can use
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04:00
when you're not sure if your first message was received.
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04:50
We've seen some personal email messages.
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04:53
Now let's talk about business email.
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04:57
A business email message needs to sound professional,
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05:00
but "professional" doesn't mean overly formal.
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05:03
A business email can be polite but friendly.
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05:08
Let's look at a couple messages.
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05:42
What I like about this message is that Mitchell is not laying any blame on Maya.
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He's just saying, "Maybe for some reason you didn't get the message.
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05:52
What can I do? Do I need to resend the message?"
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05:58
Of course, we all know that an important message can end up in the spam folder.
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06:04
Let people know if that's the case
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so they understand your delayed response.
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06:40
Maya used this apology.
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06:43
Here are some other variations.
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07:08
I hope you found this useful.
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07:11
That's all for now. Thanks for watching and happy studies!
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