How to Schedule an Appointment in English

Vanessa: Hi. I'm Vanessa from SpeakEnglishWithVanessa.com.

Are you ready to schedule a doctor's appointment? Let's do it. Talking on the phone, and especially

doing some professional business on the phone, can be really intimidating. It can be intimidating

for you as an English learner, but it's also intimidating for me as a native English speaker.

I sometimes feel a little bit nervous on the phone. I'm not exactly sure what to say. Before

I talk on the phone, I need to take a deep breath, think about what I'm going to say.

Today I would like to give you that same type of preparation help. You're going to be watching

me book an eye doctor appointment for my husband, Dan. I call the eye doctor on the phone, and

we go through the process of booking an appointment for him.

I want to explain some of the expressions that we use, some of the questions that we

use. If you ever need to book an appointment on the phone for a doctor's office, or for

a hotel, or book anything on the phone, I hope this will give you some extra confidence

so that you can do it because, really, if you take a deep breath, you got it.

All right. Let's watch the conversation that I had on the phone with the eye doctor's secretary.

Then we're going to pause. I'm going to explain some important expressions to you that I think

would be helpful for your daily conversations. All right. Let's watch.

All right. I am going to be attempting to make an eye doctor appointment for my husband,

Dan. I already scheduled an appointment for myself. I wanted to share that with you, but

I forgot to record it. I can't go back now, so I'm going to also make an appointment for

my husband, Dan. I want you to listen carefully, hear what they have to say on the phone, the

questions they ask. I hope to help you along the way so that you can use these expressions

yourself. All right. Let's see what happens. Secretary:

Triangle Visions of Asheville. This is Emma. How can I help you?

Vanessa: Hi. I was calling to make an eye doctor appointment.

Secretary: All right. Have you been seen by us before?

Vanessa: All right. We're off to a fast start, huh?

The first question that she asked me is, "Have you been seen by us before?" Now this isn't

a little joke because they're an eye doctor, and she asks, "Have you been seen by us?"

No. This is just a common question that means, are you a current patient at this doctor's

office? It's not because they're a vision doctor, an eye doctor. This means, are you

a current patient? Have you been seen by us? Let's take a look at another sample sentence

where you can use this sentence construction. If the secretary on the phone asks you, "Are

you a current patient?" You could say, "No, I haven't been seen by you before." That doesn't

mean they have not looked at you. They have not seen you. No, it just means that you're

not a current patient. Or if you are a current patient, and they say, "Oh, are you a new

patient?" you could say, "No, I've been seen by you before, but it's been a long time."

All right. Let's watch that clip one more time. Listen for the question, have you been

seen by us before? Then we're going to continue, and you can watch the next part. Let's watch.

Secretary: Triangle Visions of Asheville. This is Emma.

How can I help you? Vanessa:

Hi. I was calling to make an eye doctor appointment. Secretary:

All right. Have you been seen by us before? Vanessa:

I have not. I'm actually calling to make an appointment for my husband. I have a scheduled

appointment for myself, but I wanted to make a second one for him.

Secretary: Okay. Got you. Let's see. Yes, it's just a

little tricky with spouses. Is he available? Because, unfortunately, because he is a legal

adult, he would either need to authorize you to make the appointment, or he would need

to make it himself. Vanessa:

Oh okay. Would authorization mean he just needs to hop on the phone and say yes? All

right. We had a little difficulty here because I'm making the appointment for my husband.

Usually, this is not a problem when it's a haircut appointment or something that's a

little less formal, but with doctor's offices, it might be a little more serious because

there are some regulations they have to comply with. Not everyone has access to your medical

data. This secretary is thinking that maybe this includes booking appointments.

I wanted to ask, what does authorization mean? Sometimes this just means that the other person

needs to send an email. Maybe you need to have an official document, or maybe they just

need to say, "Hey, yes, she can book the appointment for me, but I'm too busy to do it myself."

I used a wonderful phrasal verb, to hop on. I said, "Does he just need to hop on the phone

and say yes?" Maybe he can just say, "Yes, she can book an appointment." That's it.

I said, "Hop on," because this means something quick, some type of quick action. We use that

full expression, to hop on the phone, but we can also use it in other ways. You might

say, "To get to the park, you just have to hop on the bus." You can use it for transportation

like this, to hop on the bus, to hop on the train, to hop on a plane, even, if you're

making a quick decision to just hop on a plane. When I heard that there was trouble, I hopped

on a plane immediately. It's this type of quick, easy action.

All right. Let's watch that clip one more time. Then we'll continue with the conversation.

I'm actually calling to make an appointment for my husband. I have a scheduled appointment

for myself, but I wanted to make a second one for him.

Secretary: Okay. Got you. Let's see. Yes, it's just a

little tricky with spouses. Is he available? Because, unfortunately, because he is a legal

adult, he would either need to authorize you to make the appointment or he would need to

make it himself. Vanessa:

Oh okay. Would authorization mean he just needs to hop on the phone and say yes?

Secretary: Pretty much, yes. Well, because I don't have

him in my system... Actually, let me ask real quick, if you don't mind.

Vanessa: Let's talk about two points in this quick

clip. She said, "Let me ask real quick." Just to let you know, the correct grammar is really

quick, but in daily English conversation, sometimes we just say real quick. We use real

with something else like, oh, it's a real beautiful day today. It's a real beautiful...

It should be, it's a really beautiful day, but you will hear English speakers use real

instead of really, even though it's grammatically incorrect.

Personally, I don't recommend that you use this, but if you hear it, you'll know what's

happening, and you'll understand. It's just kind of a really casual type of conversational

language. Let's talk about that last sentence that she said, "If you don't mind." This is

simply a polite comment. I don't have a choice. It sounds like she's giving me a choice I

can ask or I don't need to ask, but really, she's not giving me a choice. She's just letting

me know, "Hey, I'll be right back." She could have said, "Just a moment. I'll be right back."

That's totally fine too. She said, "If you don't mind," and she's not waiting for an

answer. She just says, "If you don't mind." Then I say, "Okay," and then she goes and

asks for permission about this situation. This is a really nice, kind of, just filler

expression to be polite, "Hey, if you don't mind."

Let's watch that clip, and then we'll continue with the conversation where you will hear

a very important phone verb. Let's watch. I'm actually calling to make an appointment

for my husband. I have a scheduled appointment for myself, but I wanted to make a second

one for him. Secretary:

Okay. Got you. Let's see. It's just a little tricky with spouses. Is he available? Because,

unfortunately, because he is a legal adult, he would either need to authorize you to make

the appointment or he would need to make it himself.

Vanessa: Oh okay. Would authorization mean he just

needs to hop on the phone and say yes? Secretary:

Pretty much, yes. Well, because I don't have it in my system... Actually, let me ask real

quick, if you don't mind. If you'll just hold just a second.

Vanessa: Another quick sentence. She said, "If you'll

hold just a second." Am I holding something in my hands? No. She's asking just to wait.

This is a common phone verb. That means you are waiting on the phone. Let's take a look

at some common sentences using hold that you'll most likely hear on the phone in this type

of situation. Do you mind holding for a moment? I'm not

holding something in my hands. Instead, do you mind waiting for a moment. Because we

use hold on the phone, this is a more common verb. Do you mind holding for a moment? Do

you mind holding for a second. Or you might just hear the simple sentence, "Please hold."

I've gotten this often on the phone when a place is really busy. Let's say you're making

a restaurant reservation, and they're super busy. You call. They might just pick up the

phone and say the name of the restaurant and then, "Please hold," nothing else. They don't

wait for a reply. They just say, "Please hold." That means you got to wait because they're

really busy. If you would like to see about how to order

food on the phone in English, I made another one of these lessons where I ordered food

on the phone. Then I explained some expressions to you. You can watch that video up here.

A lot of you found that very useful, and I hope that you will too. You can use just,

please hold, very simple, straightforward, especially if you're extremely busy.

We can put this in a bigger phrase. Someone might say, or if you're a secretary, you might

say, "I'm going to put you on hold for a moment." This phrase, to put you on hold, is the same

idea. Please wait. Maybe they're going to push the hold button on the phone. That's

kind of what this means. All right. I'm going to put you on hold for just a moment. Ask

this question, and then I'll be back. I'm going to put you on hold for a moment. It

just lets the other person know that they haven't disappeared, but you're just going

to have to wait for a moment. Finally, a common one is, thank you for holding.

This is pretty self-explanatory. After the person comes back on the phone, then they

are going to thank you for waiting, thank you for holding. You will see this, or rather

hear this expression, in just a minute. Let's review that sentence. You'll hear it again,

and then we'll move on with the conversation. Listen for this great phrase, "Thank you for

holding." All right. Let's watch. Secretary:

If you'll just hold just a second. Vanessa:

I could have Dan make the appointment. He is just in the other room, but I wanted to

share it with you. We'll see what happens. This is a good test.

Secretary: Thank you for holding. I cleared that up with

them. Actually, we should be good. As long as we're just making an appointment, we should

be all right. Vanessa:

All right. Secretary:

All right. Okay. Yes, I never want to slack off on the HIPAA stuff, so I just wanted to

make sure. Vanessa:

No problem. In this section you heard, "We would be good. We should be all right." This

type of phrase, to be good, to be all right, or to be okay, just means everything's fine.

Everything's correct. We can even use this in a really casual situation that you'll probably

hear a lot in movies, TV shows. You can use it too. If you're just walking and someone

bumps you, they might say, "Oh sorry." What can you say to reply to them? They bumped

into you. You could say, "It's okay. No problem," or you can use this phrase and you could say,

"It's okay. You're good." "You're good," is a very casual way to say, I forgive you. Usually,

we use forgive for pretty serious things, but it's a casual way to say that. Oh, no

worries. You're good. This means I'm fine. I'm not hurt. Forget about it. It's totally

fine. Oh, you're good. This is a really casual way to say this. You

could also interchange, "Oh, you're all right. You're okay," but I think, "You're good,"

is probably more common in this bumping situation. "Oh, you're good." You'll hear this a lot.

There's another great phrasal verb that I'd like to share with you, and it is to slack

off. I love this one. This means that you are not careful about something. It's not

about danger. It usually means laziness or forgetfulness. We use this often in school

situations. You might say, "Yes. I got a perfect score

on my first test in English class, so I thought I'm great at English. I don't need to study.

I slacked off. The next test, I failed." This means I was lazy. I was not attentive. I was

not careful about studying because I thought everything's fine. It's fine. No problem.

I can slack off, and I'll still get a good grade, but really, I shouldn't have slacked

off. We can sometimes just give a warning. Don't slack off. Don't slack off. You need

to stop slacking off and get to work. On the phone, the secretary was saying, "I

don't want to slack off on HIPAA stuff." What is HIPAA? Let me tell you. HIPAA... That stands

for, I looked it up, Health Insurance Portability and Accountability Act. Basically, this is

medical privacy, that if your neighbor calls your doctor's office, they can't say, "Hey,

can you tell me the medical records for my neighbor?" No, this is private information.

This law, this act is basically protecting you.

Whenever you go to a doctor's office, when you make an appointment, or when you fill

out some forms, there will hopefully be a HIPAA form. The secretary will probably tell

you this, "All right. Fill out these forms with your medical history and sign this HIPAA

form." It says, "I agree to have my medical information be private." That's the general

idea, I think. It's saying, I agree that this should be private.

If there is a situation where you want someone else to have access to your medical information,

maybe your husband, or wife, or mother, or something like this, then there's often a

section where you can write, this person also can have access to my data. If your husband

calls the doctor's office and says, "Hey, did you get the lab results for my wife? I'd

like to know what they are," well, if his name is not given permission to see that,

they'll say, "No, we can't tell you. It's a private thing. It's under this act."

If he has permission, if you have given legal permission on this form, then they can tell

him over the phone. Then that's not a problem. He'll probably need to verify who he is, that

he's not your neighbor. In this situation, it's just keeping your information private.

All right. Let's watch that section one more time. Listen for those useful expressions,

and then we'll go on to the next section where you'll hear some more valuable parts of booking

an appointment on the phone. Let's watch. Secretary:

Okay. Thank you for holding. I cleared that up with them. Actually, we should be good.

As long as we're just making an appointment, we should be all right.

Vanessa: All right.

Secretary: All right. Okay. I never want to slack off

on the HIPAA stuff, so I just wanted to make sure.

Vanessa: No problem.

Secretary: All right. What is his last name?

Vanessa: It's Prothe, P-R-O-T-H-E.

Secretary: All right. What is the first name?

Vanessa: Daniel.

Secretary: Got you. What is his date of birth?

Vanessa: It's 4/1/87.

Secretary: Okay, great. All right. I'll link up the addresses

here. What is your first name? Vanessa:

Vanessa. Okay. I want you to notice two things that happened in this section. The first one

was that I spelled my last name. If your last name is unusual, especially maybe difficult

to spell for an American... It's a very vague sentence, but something that might not be

extremely common in the U. S. Be prepared to spell your last name and also your first

name. I didn't spell Daniel or Vanessa because those are commonly known in the U. S., and

people most likely know how to spell them. If you don't want to spell your name, then

you can wait until they ask you. Because it's a doctor's office appointment, usually, you

want them to spell your name correctly and to have everything accurate for medical reasons.

If you think maybe your last name or your first name's difficult to spell, just practice

spelling it in advance so that when you go to the appointment, they can easily find you.

There's one more thing. When I said Dan's date of birth... That's how she asked me.

It's kind of a formal way. She didn't say, "When's his birthday?" She said, "What's his

date of birth?" This is common for a doctor's office. I said, "4/1/87." Do you think that

his birthday is January 4th, or do you think his birthday is April 1st?

Unfortunately, the U. S. is not very logical about dates, and we use month, day, year.

I know that almost the rest of the world says day, month, year, and this makes so much sense.

Unfortunately, in the U. S., we don't do it like that. His birthday is April 1st, 1987.

You can use this. You can say the specific numbers of your date of birth, or you can

just say April 1st, 1987. Totally fine. If I ever need to give a date for someone

who's from another country, and I'm not certain if they are using day, month, year, or month,

day, year, I just say the full thing, September 4th, 1987. That's my birthday. I will say

the full date. Maybe that would be a little bit safer for you because if you tell the

doctor's office the wrong birthday, and when you go to the office, they verify your identity

with your birthday, that could cause a problem. They might say, "Oh, you're not the same person

because your birthday is wrong." Try to be as clear as possible about the day.

If you're not comfortable saying 4/1/87, because maybe it's January, maybe it's April, just

say the full thing. That's totally fine. All right. Let's go back and watch this clip where

I spelled our last name and I gave Dan's date of birth. Then we'll continue with the conversation.

Let's watch. Secretary:

What is his last name? Vanessa:

It's Prothe, P-R-O-T-H-E. Secretary:

All right. What is the first name? Vanessa:

Daniel. Secretary:

Got you. What is his date of birth? Vanessa:

It's 4/1/87. Secretary:

Okay, great. All right. I'll link up the addresses here. What is your first name?

Vanessa: Vanessa.

Secretary: Got you. The address is...

Vanessa: That's right.

Secretary: Okay, great. All right. I'm going to link

that up. What's the best phone number to reach him by?

Vanessa: 412.

Secretary: All right. Is that a phone number that he's

okay with receiving text reminders on? Vanessa:

Yes. Secretary:

Okay, great. All right. I've got that set up for him. All right. Will he be doing the

out-of-pocket as well? Vanessa:

Yes. Secretary:

Got you. Vanessa:

You just heard a great expression, out-of-pocket. What is in my pocket? What do you think she's

saying? Are you taking something out of your pocket? No. This means that all of the expenses

for the medical visit, I will pay by myself without insurance. Let's talk about payment.

When you go to the doctor's office, you have two choices. You can pay with your insurance

if you have insurance, or you can pay out-of=pocket. For me, I have general health insurance, but

that does not include eye insurance. When I go to the eye doctor, I need to pay out-of-pocket.

She knows this because I've already booked an appointment for myself. In their system,

it says out-of-pocket. It says Vanessa does not have eye insurance, so she will pay out-of-pocket.

I imagine in their computer system, there's two options: insurance, out-of-pocket. They

probably clicked out-of-pocket. They know, or they're guessing, that my husband, Dan,

also will be paying out-of-pocket. If you are simply visiting the U. S. and you have

no insurance, this is what you'd say. They'd ask you, "Do you have insurance, or do you

have your insurance card with you?" I say, "No, I'm paying out-of-pocket." Great. This

is very clear, and this is the typical medical expression.

Whenever you pay out-of-pocket, they will most likely tell you the full price for your

visit in advance. If they don't, it's okay to ask. I always do because I'm going to be

paying in cash at that moment, so I want to know how much it will be. Usually, they'll

tell you. You're about to see that in just a moment. She'll tell me the full price for

the visit because I'm going to be paying out-of-pocket. I need to know.

If they don't tell you, feel free to ask, "Hey, by any chance, can you tell me how much

is the price for this visit?" They'll tell you. If they don't know, well, that's another

problem. She can probably dig a little bit deeper, or maybe you should go to somewhere

else that's a little more clear. In general, most places will tell you the full price for

an out-of-pocket payment. All right. Let's watch that clip one more time, and we'll go

on to the next one where you'll hear some more details about the payment. Let's watch.

Secretary: All right. Is that a phone number that he's

okay with receiving text reminders on? Vanessa:

Yes. Secretary:

Okay, great. All right. I've got that set up for him. All right. Will he be doing the

out-of-pocket as well? Vanessa:

Yes. Secretary:

Got you. All right. Is he a contact-lens wearer? Vanessa:

Yes. Right now, he wears glasses and occasionally wears the daily contacts. I'm sure he'd like

to have an appointment to see all of that, get an appointment for contacts and just a

general eye exam. That would be great. Secretary:

Okay. Got you. Just to give you a heads-up there, the exam itself... That would include

seeing the doctor and getting your glasses prescription, all that, that's $99 out-of-pocket.

The contact lens exam is its own separate charge. Since he's worn contacts before, you'd

be looking at $75 for if he gets fit for a standard lens or $120 if he gets fit for a

specialty lens. All right. That would also include any follow-up visits that he may need

for that. Vanessa:

Oh, got you. Okay. All right. In this section, you heard a little bit more details about

the payment for this eye doctor's visit. She used a really great expression that you're

going to hear a lot in daily conversation, and that is, to give a heads-up, to give a

heads-up. This is usually a warning. It's not always something that's really seriously

negative. Let's take this example that you don't like

dogs, or maybe you're a little bit allergic to dogs. You're about to go to your neighbor's

dinner party. Your neighbor might say, "Oh, I just want to give you a heads-up that my

uncle is bringing his dog to our party." This is like a little warning. It's not something

super serious. It's not, "There's a cliff. Don't fall off the cliff. I want to give you

a heads-up." No, no, no. That's really serious. That's just, watch out.

If there's something that you want to warn someone about a little bit, you can say a

heads-up. That's why she used it about the payment. She wanted to maybe have a indirect

or polite way to start talking about how much I will be required to pay. She said, "I just

want to give you a heads-up." I just want to give you a notice or a warning that this

is how much the visit will cost. Then she used a great expression, "You're

looking at $75 if he wears standard lenses." This is the price, $75 for part of the appointment.

She said, "You're looking at." Is this another clever expression with vision and eye doctor,

you're looking at. This just is a polite way to talk about money.

Let me give you another sample sentence. If you go to a car dealership and you buy a car,

the car salesman might say, "You're looking at $15,000 before tax." The price of the car

is $15,000 before tax. Instead of saying, "The price of this car is $15,000 before tax,"

it's a more casual way and maybe kind way to talk about price. You're looking at. You're

looking at 15,000 before tax. It's also a roundabout number.

Maybe the eye doctor's appointment will be $80. Maybe it will be $70. She gave us specific

number, $75. I imagine that this will probably be $75, but for other purchases like a car,

it might be a little more indirect. You're looking at $15,000 before tax. All right.

Let's go back and watch this clip. Then we'll go onto the next one.

Secretary: All right. Is he a contact-lens wearer?

Vanessa: Yes. Right now, he wears glasses and occasionally

wears the daily contacts. I'm sure he'd like to have an appointment to see all of that,

get an appointment for contacts and just a general eye exam. That would be great.

Secretary: Okay. Got you. Just to give you a heads-up

there, the exam itself that would include seeing the doctor, and getting your glasses

prescription, and all that, that's $99 out-of-pocket. The contact lens exam is its own separate

charge. Since he's worn contacts before, you'd be looking at $75 for if he gets fit for a

standard lens or $120 if he gets fit for a specialty lens. All right. That would also

include any follow-up visits that he may need for that.

Vanessa: Oh, got you. Okay.

Secretary: All right. Okay. Let's look for an appointment

for him. Did you want me to try to schedule you all both together or just book him a separate

appointment? Vanessa:

Probably a separate appointment would be best. Secretary:

Okay. Got you. Is there a preferred timeframe or day of the week you'd like me to be looking

at? Vanessa:

If there's any afternoon that's available, that would probably be good, anytime, yes,

in the afternoon. In this clip, I said two very similar expressions. I said, "That would

be good. That would be best." This is, really, just a polite way to say, "Yes, that's what

I want." Often we kind of use indirect language like this when we're doing something professional.

Let me give you a couple examples. When can we have a meeting? I think Friday would be

best. Oh, this is great, very polite. I think Friday would be best. Just very simple and

clear, but it's also polite. Or if you're booking a hotel and the secretary on the phone

says you can check in at 10:00 AM or 2:00 PM. Well, you could say, "I think 2:00 PM

would be good." I think 2:00 PM would be good. You could just say, "2:00 PM, please." That's

fine. This great expression, "I think 2:00 PM would be good," is another one you can

use. All right. Let's go back and watch this clip and continue with the conversation. We're

almost done. You got this. Let's watch. Secretary:

Let's look for an appointment for him. Did you want me to try to schedule you all both

together or just book him a separate appointment? Vanessa:

Probably a separate appointment would be best. Secretary:

Got you. Is there a preferred timeframe or day of the week you'd like me to be looking

at? Vanessa:

If there's any afternoon that's available, that would probably be good, anytime, yes,

in the afternoon. Secretary:

Got you. All right. It looks like my first afternoon appointment I've got available...

I have Tuesday the 4th at 1:30. Vanessa:

Okay. Tuesday the 4th at 1:30... Yes, that seems fine. Let's go with that.

Secretary: Okay, great. All right. I'm going to put him

there. Vanessa:

I said, "Let's go with that." Did you hear me say that? Let's go with that. This is just,

that's the one I want to choose. We often use this expression, go with, when we're ordering

something. You'll hear this often in a restaurant. You can use this in a restaurant too. You

might say, "I'll go with the steak and salad, please." I'll go with. It doesn't mean that

you are taking the steak and salad to go and taking it home. It just means this is what

I choose. This is what I want to order. I'll go with the steak and salad, please. Excellent.

This is a great way to use this phrase. Okay. Let's go back and watch and then continue

our conversation. Secretary:

All right. It looks like my first afternoon appointment I've got available... I have Tuesday

the 4th at 1:30. Vanessa:

Okay. Tuesday the 4th at 1:30... Yes, that seems fine. Let's go with that.

Secretary: Okay, great. All right. I'm going to put him

there. Vanessa:

About how long are those appointments? Secretary:

I'd say about 45 minutes, average. It also sort of depends. If he wants to pick out glasses,

frames, or anything like that at the end, that would extend the time a little bit.

Vanessa: Sure.

Secretary: On average, I'd say about 45 minutes, around

there. Vanessa:

Okay. That's great. Why did I ask, "About how long will this appointment be?" This is

not a necessary question. Really, I just asked this for my own personal knowledge because

while Dan is at the doctor's office, I will be watching the kids. I wanted to know, do

we have time to be dropped off at a park and then he could pick us up? Or what do we have

time to do while he's gone? I just wanted to know. I wanted to show you, too, that if

you have any questions for the secretary when you're booking these types of appointments,

feel free to ask. As you can see, this lady is extremely kind

and polite. It's no problem to ask a question. If you have any, don't worry about asking.

Just ask and that way, you're not guessing or wondering about something. You know. All

right. Let's continue with the conversation. About how long are those appointments?

Secretary: I'd say about 45 minutes, average. It also

sort of depends. If he wants to pick out glasses, frames, or anything like that at the end,

that would extend the time a little bit. Vanessa:

Sure. Secretary:

On average, I'd say about 45 minutes, around there.

Vanessa: Okay. That's great.

Secretary: All right. Okay. I have got him booked for

Tuesday the 4th at 1:30. Is there anything else I can do for you?

Vanessa: That's it. All right. We are coming to the

end of the conversation. She asked, "Is there anything else I can do for you?" I said, "That's

it." That's it. I didn't need to say, "No, that's it." I could have said that, but this

expression, "that's it," means I'm finished. Everything is complete.

When you're ordering at a restaurant, you can also use this. Let's go back to our previous

example where you say, "I'll go with the steak and salad, please." Then your waiter says,

"Would you like a glass of wine to go with that?" You say, "No, that's it." You're saying,

"I don't want the wine. I'm finished. I just want the steak and salad. No, that's it."

This is a great expression to use to just politely say, "I'm done. No. This is it. That's

all that I want." All right. Let's watch that clip one more time. We have finished our conversation.

Let's watch. Secretary:

All right. Okay. I have got him booked for Tuesday the 4th at 1:30. Is there anything

else I can do for you? Vanessa:

That's it. Secretary:

All right. Looks great. Well, you have a great rest of your day.

Vanessa: Thanks so much. You too.

Secretary: Thank you. Goodbye.

Vanessa: Bye. Success. Yes. Congratulations on following

me on this journey of a booking a doctor's appointment on the phone. For me, sometimes

I do feel a little nervous in these situations. If you feel a little nervous, don't worry.

It is perfectly normal. I hope that this lesson will help you to prepare a little bit.

Now I have a question for you. Tell me, do you like booking appointments over the phone,

even in your native language? How do you feel? Do you feel comfortable with this type of

thing, or do you feel a little bit nervous? Let me know in the comments. I can't wait

to read to see what you have to say. We are all human around the world. We all have similar

feelings and experiences. Well, thank you so much for learning English

with me. I'll see you again next Friday for a new lesson here on my YouTube channel. Bye.

The next step is to download my free ebook, Five Steps to Becoming a Confident English

Speaker. You'll learn what you need to do to speak confidently and fluently. Don't forget

to subscribe to my YouTube channel for more free lessons. Thanks so much. Bye.