How to Use Pleasantries in Business Email

32,620 views ・ 2016-07-28

English with Jennifer


μ•„λž˜ μ˜λ¬Έμžλ§‰μ„ λ”λΈ”ν΄λ¦­ν•˜μ‹œλ©΄ μ˜μƒμ΄ μž¬μƒλ©λ‹ˆλ‹€. λ²ˆμ—­λœ μžλ§‰μ€ 기계 λ²ˆμ—­λ©λ‹ˆλ‹€.

00:01
Subject: June 6 follow-up meeting with candidate
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제λͺ©: 6μ›” 6일 ν›„λ³΄μžμ™€μ˜ 후속 회의 이
00:44
Can you easily identify the main purpose of this message?
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λ©”μ‹œμ§€μ˜ μ£Όμš” λͺ©μ μ„ μ‰½κ²Œ νŒŒμ•…ν•  수 μžˆμŠ΅λ‹ˆκΉŒ?
00:50
Here's the main content.
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λ‹€μŒμ€ μ£Όμš” λ‚΄μš©μž…λ‹ˆλ‹€.
00:52
There was an interview, it went well,
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인터뷰가 μžˆμ—ˆκ³  잘 μ§„ν–‰λ˜μ—ˆκ³ 
00:56
and now there's a follow-up meeting.
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이제 후속 νšŒμ˜κ°€ μžˆμŠ΅λ‹ˆλ‹€.
01:01
These other parts aren't really necessary,
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μ΄λŸ¬ν•œ λ‹€λ₯Έ 뢀뢄은 μ‹€μ œλ‘œ ν•„μš”ν•˜μ§€λŠ” μ•Šμ§€λ§Œ
01:04
but they do make the message more polite and more pleasant.
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λ©”μ‹œμ§€λ₯Ό 더 μ •μ€‘ν•˜κ³  즐겁게 λ§Œλ“­λ‹ˆλ‹€.
01:08
In a message like this it's a good idea to include a short, pleasant remark.
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이와 같은 λ©”μ‹œμ§€μ—λŠ” 짧고 μœ μΎŒν•œ 말을 ν¬ν•¨ν•˜λŠ” 것이 μ’‹μŠ΅λ‹ˆλ‹€.
01:14
Let's talk about adding pleasantries
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01:17
and other good practices in business email.
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λΉ„μ¦ˆλ‹ˆμŠ€ 이메일에 μœ μΎŒν•¨κ³Ό 기타 λͺ¨λ²” 사둀λ₯Ό μΆ”κ°€ν•˜λŠ” 방법에 λŒ€ν•΄ 이야기해 λ΄…μ‹œλ‹€.
01:32
Business email isn't always formal.
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λΉ„μ¦ˆλ‹ˆμŠ€ 이메일이 항상 곡식적인 것은 μ•„λ‹™λ‹ˆλ‹€.
01:35
Work-related messages can be very conversational.
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업무 κ΄€λ ¨ λ©”μ‹œμ§€λŠ” 맀우 λŒ€ν™”μ μΌ 수 μžˆμŠ΅λ‹ˆλ‹€.
01:39
One thing to remember, however, is that business is business.
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κ·ΈλŸ¬λ‚˜ ν•œ 가지 κΈ°μ–΅ν•΄μ•Ό ν•  것은 λΉ„μ¦ˆλ‹ˆμŠ€λŠ” λΉ„μ¦ˆλ‹ˆμŠ€λΌλŠ” κ²ƒμž…λ‹ˆλ‹€.
01:44
That means you should remain professional at all times.
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즉, 항상 μ „λ¬Έκ°€λ‘œ 남아 μžˆμ–΄μ•Ό ν•©λ‹ˆλ‹€.
01:48
In most situations, standard English with serve you best.
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λŒ€λΆ€λΆ„μ˜ μƒν™©μ—μ„œ ν‘œμ€€ μ˜μ–΄κ°€ κ°€μž₯ 도움이 λ©λ‹ˆλ‹€.
01:52
I'd suggest avoiding non-standard spelling, like "gonna"
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"gonna"와 같은 λΉ„ν‘œμ€€ 철자
01:57
and text slang like OMG (oh my God!).
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와 OMG(였 마이 κ°“!)와 같은 ν…μŠ€νŠΈ μ†μ–΄λŠ” ν”Όν•˜λŠ” 것이 μ’‹μŠ΅λ‹ˆλ‹€.
02:00
There are some abbreviations and acronyms that are fine to use.
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μ‚¬μš©ν•˜κΈ° 쒋은 약어와 λ‘λ¬Έμžμ–΄κ°€ μžˆμŠ΅λ‹ˆλ‹€.
02:05
They're quite common in business email.
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λΉ„μ¦ˆλ‹ˆμŠ€ μ΄λ©”μΌμ—μ„œ 맀우 μΌλ°˜μ μž…λ‹ˆλ‹€.
02:07
Some safe choices include FYI (for your information),
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λͺ‡ 가지 μ•ˆμ „ν•œ μ„ νƒμ—λŠ” FYI(참고용),
02:13
BTW (by the way),
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BTW(그런데)
02:17
and ASAP (as soon as possible).
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및 ASAP(κ°€λŠ₯ν•œ ν•œ 빨리)κ°€ ν¬ν•¨λ©λ‹ˆλ‹€.
02:26
Here are more tips for writing business email.
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λ‹€μŒμ€ λΉ„μ¦ˆλ‹ˆμŠ€ 이메일 μž‘μ„±μ— λŒ€ν•œ μΆ”κ°€ νŒμž…λ‹ˆλ‹€.
02:34
Remember who you're writing to,
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당신이 λˆ„κ΅¬μ—κ²Œ νŽΈμ§€λ₯Ό μ“°λŠ”μ§€ κΈ°μ–΅
02:36
and let your language reflect your relationship.
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ν•˜κ³  λ‹Ήμ‹ μ˜ μ–Έμ–΄κ°€ λ‹Ήμ‹ μ˜ 관계λ₯Ό λ°˜μ˜ν•˜λ„λ‘ ν•˜μ„Έμš”.
02:43
Email in general is less formal than traditional business letter writing.
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일반적으둜 이메일은 전톡적인 λΉ„μ¦ˆλ‹ˆμŠ€ μ„œμ‹  μž‘μ„±λ³΄λ‹€ 덜 ν˜•μ‹μ μž…λ‹ˆλ‹€.
02:49
Use language that is natural for you.
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λ‹Ήμ‹ μ—κ²Œ μžμ—°μŠ€λŸ¬μš΄ μ–Έμ–΄λ₯Ό μ‚¬μš©ν•˜μ‹­μ‹œμ˜€. λ©”μ‹œμ§€λ₯Ό
02:52
Read your message before you send it off.
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보내기 전에 λ©”μ‹œμ§€λ₯Ό μ½μœΌμ‹­μ‹œμ˜€.
02:55
That's a way to check for mistakes and to see if it sounds natural.
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그것은 μ‹€μˆ˜λ₯Ό ν™•μΈν•˜κ³  μžμ—°μŠ€λŸ½κ²Œ λ“€λ¦¬λŠ”μ§€ ν™•μΈν•˜λŠ” λ°©λ²•μž…λ‹ˆλ‹€.
03:00
For very formal messages, you'll probably want to avoid contractions,
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맀우 ν˜•μ‹μ μΈ λ©”μ‹œμ§€μ˜ 경우 μΆ•μ•½,
03:06
a lot of phrasal verbs, and other idiomatic expressions.
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λ§Žμ€ ꡬ동사 및 기타 κ΄€μš© ν‘œν˜„μ„ ν”Όν•˜κ³  싢을 κ²ƒμž…λ‹ˆλ‹€.
03:15
In general, be brief.
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일반적으둜 κ°„λž΅ν•˜κ²Œ μž‘μ„±ν•˜μ‹­μ‹œμ˜€.
03:17
It's polite to include a pleasant remark right after the greeting,
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인사 직후에 κΈ°λΆ„ 쒋은 말을 λ§λΆ™μ΄λŠ” 것이 μ˜ˆμ˜μ΄μ§€λ§Œ κ·Έ
03:21
but beyond that don't waste words.
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이상은 말을 λ‚­λΉ„ν•˜μ§€ λ§ˆμ‹­μ‹œμ˜€.
03:24
Make your point quickly.
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빨리 μš”μ μ„ λ§ν•˜μ‹­μ‹œμ˜€.
03:26
If there's a request, make it clear and specific.
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μš”μ²­μ΄ 있으면 λͺ…ν™•ν•˜κ³  ꡬ체적으둜 μž‘μ„±ν•˜μ‹­μ‹œμ˜€. 클릭 μœ λ„
03:31
Remember to use "please" and "thank you" if there's a call to action.
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λ¬Έμ•ˆμ΄ μžˆλŠ” 경우 "제발"κ³Ό "κ°μ‚¬ν•©λ‹ˆλ‹€"λ₯Ό μ‚¬μš©ν•˜λŠ” 것을 μžŠμ§€ λ§ˆμ‹­μ‹œμ˜€.
03:44
Let's take a look at another model.
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λ‹€λ₯Έ λͺ¨λΈμ„ μ‚΄νŽ΄λ³΄κ² μŠ΅λ‹ˆλ‹€.
03:47
This is Vance's message to Evan, the candidate.
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Vanceκ°€ 후보인 Evanμ—κ²Œ λ³΄λ‚΄λŠ” λ©”μ‹œμ§€μž…λ‹ˆλ‹€.
04:15
The message is brief.
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λ©”μ‹œμ§€λŠ” κ°„λ‹¨ν•©λ‹ˆλ‹€.
04:17
The purpose is clear.
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λͺ©μ μ€ λΆ„λͺ…ν•©λ‹ˆλ‹€.
04:20
Is the tone consistent?
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톀이 μΌμ •ν•©λ‹ˆκΉŒ?
04:23
Yes, it is.
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예, κ·Έλ ‡μŠ΅λ‹ˆλ‹€.
04:25
And it's slightly more formal than the message that Vance wrote to Roger and Carrie - our first model.
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Vanceκ°€ 우리의 첫 번째 λͺ¨λΈμΈ Roger와 Carrieμ—κ²Œ μ“΄ λ©”μ‹œμ§€λ³΄λ‹€ μ•½κ°„ 더 ν˜•μ‹μ μž…λ‹ˆλ‹€.
04:32
We have some pleasantries here. Can you spot them?
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μš°λ¦¬λŠ” 여기에 μ•½κ°„μ˜ 즐거움이 μžˆμŠ΅λ‹ˆλ‹€. 당신은 그듀을 찾을 수 μžˆμŠ΅λ‹ˆκΉŒ?
04:38
There's actually one after the greeting,
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μ‹€μ œλ‘œ 인사 후에 ν•œ 번,
04:41
and some more before the closing.
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폐회 전에 λͺ‡ 번 더 μžˆμŠ΅λ‹ˆλ‹€.
04:50
Here are some common phrases at the beginning of a message.
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λ‹€μŒμ€ λ©”μ‹œμ§€ μ‹œμž‘ 뢀뢄에 μžˆλŠ” λͺ‡ 가지 일반적인 λ¬Έκ΅¬μž…λ‹ˆλ‹€.
05:29
Now let's look at some common phrases at the end of a message.
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이제 λ©”μ‹œμ§€ 끝에 μžˆλŠ” λͺ‡ 가지 일반적인 문ꡬλ₯Ό μ‚΄νŽ΄λ³΄κ² μŠ΅λ‹ˆλ‹€.
05:53
Here's a final model. It's another message from Vance.
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λ‹€μŒμ€ μ΅œμ’… λͺ¨λΈμž…λ‹ˆλ‹€. Vance의 또 λ‹€λ₯Έ λ©”μ‹œμ§€μž…λ‹ˆλ‹€.
05:57
The subject is "Reference for Evan Slack."
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제λͺ©μ€ "Evan Slack에 λŒ€ν•œ μ°Έμ‘°"μž…λ‹ˆλ‹€.
06:28
Let's take a quick look at the parts of this message.
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이 λ©”μ‹œμ§€μ˜ 일뢀λ₯Ό κ°„λ‹¨νžˆ μ‚΄νŽ΄λ³΄κ² μŠ΅λ‹ˆλ‹€.
06:31
Here's the greeting and the closing.
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μ—¬κΈ°κΉŒμ§€ 인사와 λ§ˆλ¬΄λ¦¬μž…λ‹ˆλ‹€.
06:33
Do they match in tone?
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톀이 μΌμΉ˜ν•©λ‹ˆκΉŒ?
06:36
They sure do.
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ν™•μ‹€νžˆ κ·Έλ ‡μŠ΅λ‹ˆλ‹€.
06:38
Spot any pleasantries?
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즐거운 일이 μžˆμŠ΅λ‹ˆκΉŒ?
06:41
There's one.
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ν•˜λ‚˜ μžˆμŠ΅λ‹ˆλ‹€.
06:43
And here it is. It's a common one.
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그리고 μ—¬κΈ° μžˆμŠ΅λ‹ˆλ‹€. 일반적인 κ²ƒμž…λ‹ˆλ‹€.
06:46
As for the main purpose, Vance introduces himself
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μ£Όμš” λͺ©μ μ— λŒ€ν•΄ VanceλŠ” μžμ‹ μ„ μ†Œκ°œ
06:52
and says what he needs.
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ν•˜κ³  ν•„μš”ν•œ 것을 λ§ν•©λ‹ˆλ‹€.
06:56
There's a request.
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μš”μ²­μ΄ μžˆμŠ΅λ‹ˆλ‹€.
06:59
And it's clear and specific.
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그리고 λͺ…ν™•ν•˜κ³  κ΅¬μ²΄μ μž…λ‹ˆλ‹€.
07:02
Vance is now ready to send off this message.
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VanceλŠ” 이제 이 λ©”μ‹œμ§€λ₯Ό 보낼 μ€€λΉ„κ°€ λ˜μ—ˆμŠ΅λ‹ˆλ‹€.
07:09
That's all for now.
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μ§€κΈˆμ€ μ—¬κΈ°κΉŒμ§€μž…λ‹ˆλ‹€. μ‹œμ²­
07:10
Thanks for watching and happy studies!
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ν•΄μ£Όμ…”μ„œ κ°μ‚¬ν•©λ‹ˆλ‹€. 즐거운 κ³΅λΆ€ν•˜μ„Έμš”!
이 μ›Ήμ‚¬μ΄νŠΈ 정보

이 μ‚¬μ΄νŠΈλŠ” μ˜μ–΄ ν•™μŠ΅μ— μœ μš©ν•œ YouTube λ™μ˜μƒμ„ μ†Œκ°œν•©λ‹ˆλ‹€. μ „ 세계 졜고의 μ„ μƒλ‹˜λ“€μ΄ κ°€λ₯΄μΉ˜λŠ” μ˜μ–΄ μˆ˜μ—…μ„ 보게 될 κ²ƒμž…λ‹ˆλ‹€. 각 λ™μ˜μƒ νŽ˜μ΄μ§€μ— ν‘œμ‹œλ˜λŠ” μ˜μ–΄ μžλ§‰μ„ 더블 ν΄λ¦­ν•˜λ©΄ κ·Έκ³³μ—μ„œ λ™μ˜μƒμ΄ μž¬μƒλ©λ‹ˆλ‹€. λΉ„λ””μ˜€ μž¬μƒμ— 맞좰 μžλ§‰μ΄ μŠ€ν¬λ‘€λ©λ‹ˆλ‹€. μ˜κ²¬μ΄λ‚˜ μš”μ²­μ΄ μžˆλŠ” 경우 이 문의 양식을 μ‚¬μš©ν•˜μ—¬ λ¬Έμ˜ν•˜μ‹­μ‹œμ˜€.

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