The Ultimate Guide to HOTEL ENGLISH

Hey guys and welcome back to another lesson with me Tom. Today I've got something super

exciting because I'm going to teach you all the English you need to stay in a hotel. A

hotel like this one!

That's right guys, I'm staying in the super stylish East Hong Kong hotel. It's an amazing

hotel and guys I'm super excited, let's do a quick room tour.

Now a really important thing to know when using your English in any hotel is that hotel

English is very formal and polite. So the staff that are working in the hotel will be

using very formal and polite phrases. So for example instead of saying 'can I help you?'

or 'how can I help you?' they might say 'how can I be of assistance?' It just means 'how

can I help you?' but it's a more formal polite structure. So be aware that you are going

to, you might well hear structures like that. And of course, in turn, perhaps you should

also use politer structures. So for example instead of saying I want a room you want to

use a more formal structure like 'Would it be possible to book a room?' or 'Could I please

book a room?' So you've got more formal structures there that you are going to want to use when

interacting with the staff. Your stay at the hotel will begin with check in. Now this is

when you go to the reception and you register that you have arrived and you'll get your

keys and find out where your room is etc. Now this can be a noun 'check in' so 'check

in is at twelve o'clock' or 'check in is at three o'clock'. It can also be a phrasal verb

'to check in'. "I checked into my hotel this morning.' The opposite of to check in, to

check out. So that is to register that you are going to leave the hotel and that you

are going to make your payment. Again this is a noun 'check out' and a verb 'to check

out'. Alright, let's look at ten really useful nouns in hotels. The person staying in the

hotel is a guest. The space by the entrance, where people maybe stand or they could sit,

they could wait is called the hotel lobby. Floor is the level that your hotel room is

on. For example I'm on the twenty eighth floor. Housekeeping are the staff members that look

after the cleaning of the rooms. So they change the linen, they change the rubbish bin, they

make the beds, they keep the rooms tidy. So housekeeping. The place where you check in

and check out is called the reception desk or the front desk as well. It's often called

the front desk. And the person who works in the reception desk is a receptionist. That

could be male or female. A view. The view is what you can see from your hotel window.

Now we often have collocations so you might have pool view, that's a view of the swimming

pool. Or a sea view, that's a view of the sea. A garden view, it's a view of the garden,

you get the idea. I have a harbour view because I can see Hong Kong harbour. It's an amazing

view to wake up to, honestly. Room rate is the price of the room. So the room rates might

change depending on if it's a weekend day, if it's a week day, if it's summer or if it's

high season or low season. So room rates are the amount of money that you pay for one night's

stay in the hotel. Let's talk about beds because beds come in all shapes and sizes. So you

could have a double bed, that's for two people. Now we have different sizes then. So you can

have a queen size bed or a king size bed which I think is bigger or you could have a twin

(room) which is two separate beds. So when you are making your booking you'll need to

request, do you want a double bed, a queen size, a king size. A wake up call is a request

for the reception desk to call you and wake up up in the morning. A wake up call. Room

service is the delivery of food to your hotel room by the hotel. So they'll be a kitchen

somewhere in the hotel and then you can order your food and they will bring it to your room.

So that's room service. I do like a bit of room service, there's something kind of very

special about sitting in your bed and having your food. Ok, here are five questions that

you might hear when talking to a receptionist. 'What name is the booking under?' or 'What

name is the reservation under?' Now this means who booked it? What's the name that is on

the bookings? So for example for me it'll be Tom Rees. So what name is the booking under?

For me Tom Rees would be the answer. So it's essentially just saying who made the booking

and which name is being used? Which is the main name? So you can see there right, a formal

structure to ask a question. The next one 'How may I be of assistance?' That just means

how can I help you? So of course they might well say 'how can I help?' or 'How can I help

you today?' All are likely structures. So they are just asking you know, how can I help

you. Another question you might hear is 'Is there anything else I can help you with?'

Now let's say that I've asked the receptionist to book me a taxi and they've been able to

do that. Then they'll ask me 'Is there anything else I can help you with?' to see if there

are more requests that I have. So is there anything else I can help you with? And I might

say 'oh, no thank you.' or 'actually yes could you...?' and then that would be the next request.

So is there anything else I can help you with? When you are checking out you will probably

hear them say 'How was your stay?' And that's your chance to say 'oh it was fantastic thank

you' or ' I had a great time' whatever it might be. Or they might say 'Was everything

satisfactory?' Has the same meaning. So how was your stay? Did you enjoy it? Was the quality

good? Was the hotel good? etc. So how was your stay with us? or How was your stay? And

was everything satisfactory?

Here are five questions that you might use during your stay. 'What time is check out?'

The time that you have to leave your room. 'What time is check out?' Related to that

might be 'Can we get a late check out please?' So let's say check out is normally twelve

o'clock, you want to go a bit later, maybe one o'clock, that's a late check out. So can

we get a late check out please? Maybe in the morning you need to wake up early o you might

ask for a wake up call. So 'Can I get a wake up call tomorrow please?' So that's when the

receptionist will call you at whatever time you want them to wake you up. Another phrase

'What time is breakfast served?' So you can see there what time is really useful, you

can use it for the swimming pool so 'what time does the swimming pool open?' So what

time, super useful. Or 'What time does the gym close?' Another question is you might

want to find out what's around the hotel so for example 'Is there an ATM near here?' Or

'Is there a supermarket near here?' Or 'Is there a good restaurant near here?' So is

there, then the thing and then near here. So close to this hotel. Ok guys, I hope you

enjoyed that lesson teaching you all the essential words and phrases you need to stay in a hotel.

As I've said before English is fantastic for communicating when you are travelling and

there is no better place than in a hotel to use your English. So if you need to watch

this video again, take notes, practise some of the phrases so that the next time you go

and stay in a hotel you'll be ready. Thank you so much again to East Hong Kong for making

this video happen, I've had an amazing time in their hotel. Honestly guys, if you ever

come to Hong Kong stay in East. The views are spectacular. I have never had a room with

such amazing views. The facilities are fantastic. Hats off guys! It's been an amazing experience,

it's an incredible hotel fantastically located right next to an MTR station so you can get

everywhere. There's a shopping mall with all the facilities that I could ever want. And

have I mentioned the view yet? Remember guys I've got new videos every Tuesday and every

Friday helping you take your English to the next level. Remember to check me out on Instagram

and on Facebook but until next time guys this is Tom, the Chief Dreamer in Hong Kong, saying

goodbye.