How to Handle Zoom & Skype problems

5,209 views ใƒป 2020-03-23

Business English with Christina


ไธ‹ใฎ่‹ฑ่ชžๅญ—ๅน•ใ‚’ใƒ€ใƒ–ใƒซใ‚ฏใƒชใƒƒใ‚ฏใ™ใ‚‹ใจๅ‹•็”ปใ‚’ๅ†็”Ÿใงใใพใ™ใ€‚ ็ฟป่จณใ•ใ‚ŒใŸๅญ—ๅน•ใฏๆฉŸๆขฐ็ฟป่จณใงใ™ใ€‚

00:00
- Hi there.
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- ใ‚„ใ‚ใ€‚
00:01
I'm your English coach Christina and welcome to
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็งใฏใ‚ใชใŸใฎ่‹ฑ่ชžใ‚ณใƒผใƒใฎใ‚ฏใƒชใ‚นใƒ†ใ‚ฃใƒผใƒŠใงใ™ใ€‚
00:03
"Speak English with Christina" where you'll learn
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ใ€Œใ‚ฏใƒชใ‚นใƒ†ใ‚ฃใƒผใƒŠใจ่‹ฑ่ชžใง่ฉฑใ™ ใ€ใธใ‚ˆใ†ใ“ใใ€‚
00:05
American culture and business know-how
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ใ‚ขใƒกใƒชใ‚ซใฎๆ–‡ๅŒ–ใจใƒ“ใ‚ธใƒใ‚นใฎใƒŽใ‚ฆใƒใ‚ฆใ‚’ๅญฆใณใ€
00:08
to become confident in English.
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่‹ฑ่ชžใซ่‡ชไฟกใ‚’ๆŒใคใ“ใจใŒใงใใพใ™ใ€‚
00:10
So, you have a Skype meeting with an American business.
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ใใ‚Œใงใ€ใ‚ใชใŸใฏใ‚ขใƒกใƒชใ‚ซใฎไผš็คพใจ Skype ใƒŸใƒผใƒ†ใ‚ฃใƒณใ‚ฐใ‚’ๆŒใฃใฆใ„ใพใ™ ใ€‚
00:15
You have the usual stress of a real meeting
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ใ‚ใชใŸใฏๅฎŸ้š›ใฎไผš่ญฐใฎ้€šๅธธใฎใ‚นใƒˆใƒฌใ‚นใ‚’ๆŠฑใˆใฆใ„ใพใ™
00:19
but with even more questions.
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ใŒใ€ใ•ใ‚‰ใซๅคšใใฎ่ณชๅ•ใŒใ‚ใ‚Šใพใ™.
00:21
What if you also have to deal with technical problems?
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ๆŠ€่ก“็š„ใชๅ•้กŒใซใ‚‚ๅฏพๅ‡ฆใ—ใชใ‘ใ‚Œใฐใชใ‚‰ใชใ„ๅ ดๅˆใฏใฉใ†ใ—ใพใ™ใ‹?
00:26
What if the connection fails?
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ๆŽฅ็ถšใซๅคฑๆ•—ใ—ใŸๅ ดๅˆใฏใฉใ†ใชใ‚Šใพใ™ใ‹?
00:29
Don't worry.
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ๅฟƒ้…ใ—ใชใ„ใงใ€‚
00:30
Here's how you can use that situation to your advantage.
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ใใฎ็Šถๆณใ‚’ใ†ใพใๅˆฉ็”จใ™ใ‚‹ๆ–นๆณ•ใ‚’ใ”็ดนไป‹ใ—ใพใ™ ใ€‚
00:33
Let's go.
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ใ•ใ‚่กŒใ“ใ†ใ€‚
00:35
(upbeat music)
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๏ผˆๆ˜Žใ‚‹ใ„้Ÿณๆฅฝ๏ผ‰
00:48
Can you hear me?
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่žใ“ใˆใพใ™ใ‹๏ผŸ
00:51
Okay, what about now?
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ใ•ใฆใ€ไปŠใฏใฉใ†ใงใ™ใ‹๏ผŸ
00:56
Is that okay now?
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ใใ‚ŒใฏไปŠๅคงไธˆๅคซใงใ™ใ‹๏ผŸ
00:59
Okay, I can see you but I can't hear you.
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ใ‚ใ‹ใ‚Šใพใ—ใŸใ€่ฆ‹ใˆใพใ™ใŒ่žใ“ใˆใพใ›ใ‚“ใ€‚
01:04
Can you hear me now?
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่žใ“ใˆใพใ™ใ‹๏ผŸ
01:05
(crickets trilling)
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(ใ‚ณใ‚ชใƒญใ‚ฎ้ณดใๅฃฐ)
01:07
If you've used Skype, you've experienced
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Skype ใ‚’ไฝฟ็”จใ—ใŸใ“ใจใŒใ‚ใ‚‹ๅ ดๅˆใฏใ€ใใฎใ‚ˆใ†ใชไผš่ฉฑใ‚’็ตŒ้จ“ใ—ใŸใ“ใจใŒใ‚ใ‚‹ใงใ—ใ‚‡ใ†
01:09
a conversation like that.
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ใ€‚
01:11
And if you have American colleagues or clients,
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ใพใŸใ€ใ‚ขใƒกใƒชใ‚ซไบบใฎ ๅŒๅƒšใ‚„ใ‚ฏใƒฉใ‚คใ‚ขใƒณใƒˆใŒใ„ใ‚‹ๅ ดๅˆใ€
01:14
then Skype is probably part of the job.
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Skype ใฏใŠใใ‚‰ใไป•ไบ‹ใฎไธ€้ƒจใงใ™ใ€‚
01:17
And there's even a verb for that in English,
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่‹ฑ่ชžใซใฏใ€
01:19
to Skype someone.
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Skype someone ใจใ„ใ†ๅ‹•่ฉžใ‚‚ใ‚ใ‚Šใพใ™ใ€‚
01:21
American companies often use Skype interviews
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ใ‚ขใƒกใƒชใ‚ซใฎไผๆฅญใฏใ€ๆŽก็”จใƒ—ใƒญใ‚ปใ‚นใง ใ‚นใ‚ซใ‚คใƒ—้ขๆŽฅใ‚’ใ‚ˆใๅˆฉ็”จใ—ใพใ™
01:24
in the hiring process.
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ใ€‚
01:25
The interviewer wants to see your smile and your energy
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้ขๆŽฅๆ‹…ๅฝ“่€…ใฏใ€ ใ‚ใชใŸใฎ็ฌ‘้ก”ใจใ‚จใƒใƒซใ‚ฎใƒผใ€
01:30
and how reliable you are.
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ใใ—ใฆใ‚ใชใŸใŒใฉใ‚Œใ ใ‘ไฟก้ ผใงใใ‚‹ใ‹ใ‚’่ฆ‹ใŸใ„ใจๆ€ใฃใฆใ„ใพใ™ใ€‚
01:32
And that's why technical problems
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ใใฎใŸใ‚ใ€ๆŠ€่ก“็š„ใชๅ•้กŒใŒ
01:34
can be devastating because you might make
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ๅฃŠๆป…็š„ใชใ‚‚ใฎใซใชใ‚‹ๅฏ่ƒฝๆ€งใŒใ‚ใ‚‹ใฎใฏใ€ๆฌกใฎ
01:38
one of these two common devastating mistakes.
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2 ใคใฎไธ€่ˆฌ็š„ใช ๅฃŠๆป…็š„ใช้–“้•ใ„ใฎใ„ใšใ‚Œใ‹ใ‚’็Šฏใ™ๅฏ่ƒฝๆ€งใŒใ‚ใ‚‹ใŸใ‚ใงใ™ใ€‚
01:42
The first one is pretending everything is okay.
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ๆœ€ๅˆใฎใ‚‚ใฎใฏใ€ ใ™ในใฆใŒๅคงไธˆๅคซใชใตใ‚Šใ‚’ใ—ใฆใ„ใพใ™ใ€‚
01:48
That will not help you.
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ใใ‚Œใฏใ‚ใชใŸใ‚’ๅŠฉใ‘ใพใ›ใ‚“ใ€‚
01:50
The interviewer might think that's how you handle
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้ขๆŽฅๆ‹…ๅฝ“่€…ใฏใ€
01:53
tough situations by ignoring the problems
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ๅ•้กŒใซๅฏพๅ‡ฆใ™ใ‚‹ใฎใงใฏใชใใ€ๅ•้กŒใ‚’็„ก่ฆ–ใ™ใ‚‹ใ“ใจใงๅ›ฐ้›ฃใช็Šถๆณใซๅฏพๅ‡ฆใ™ใ‚‹ๆ–นๆณ•ใ ใจ่€ƒใˆใ‚‹ใ‹ใ‚‚ใ—ใ‚Œใพใ›ใ‚“
01:56
instead of dealing with them.
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.
01:58
Technical problems are real problems.
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ๆŠ€่ก“็š„ใชๅ•้กŒใฏ็พๅฎŸใฎๅ•้กŒใงใ™ใ€‚
02:00
If you can't hear well,
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ใ‚ˆใ่žใ“ใˆใชใ„ใจใ€
02:02
the conversation won't be productive.
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ไผš่ฉฑใฏ็”Ÿ็”ฃ็š„ใงใฏใ‚ใ‚Šใพใ›ใ‚“ใ€‚
02:05
You won't understand the questions
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ใ‚ใชใŸใฏ่ณชๅ•ใ‚’็†่งฃใงใใšใ€
02:07
and you'll give irrelevant answers.
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็š„ๅค–ใ‚Œใช็ญ”ใˆใ‚’ใ™ใ‚‹ใงใ—ใ‚‡ใ†ใ€‚
02:10
The second devastating mistake is panicking.
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ๅฃŠๆป…็š„ใช้–“้•ใ„ใฎ 2 ใค็›ฎใฏ ใƒ‘ใƒ‹ใƒƒใ‚ฏใงใ™ใ€‚
02:15
It shows that you're easily stressed
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ใ“ใ‚Œใฏใ€Skype ใฎไฝฟ็”จใจๅŒใ˜ใใ‚‰ใ„ไธ€่ˆฌ็š„ใชใ“ใจใง็ฐกๅ˜ใซใ‚นใƒˆใƒฌใ‚นใ‚’ๆ„Ÿใ˜ใฆใ„ใ‚‹ใ“ใจใ‚’็คบใ—ใฆใ„ใพใ™
02:17
by something as common as using Skype.
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ใ€‚
02:21
You'll appear uncomfortable with technology.
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ใ‚ใชใŸใฏใƒ†ใ‚ฏใƒŽใƒญใ‚ธใƒผใซไธๅฟซๆ„Ÿใ‚’่ฆšใˆใ‚‹ใงใ—ใ‚‡ใ† ใ€‚ ็‰ฉไบ‹ใŒๆ€ใ„้€šใ‚Šใซใ„ใ‹ใชใ„ใจใใฏใ€ๆ„Ÿๆƒ…ใ‚’ใ‚ณใƒณใƒˆใƒญใƒผใƒซ
02:24
You'll look like you can't control your emotions
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ใงใใšใ€ๅ†ท้™ใงใ„ใ‚‹ใ‚ˆใ†ใซ่ฆ‹ใˆใพใ™
02:28
and stay calm when things don't go as planned.
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ใ€‚
02:32
In both cases, it sends a bad signal.
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ใฉใกใ‚‰ใฎๅ ดๅˆใ‚‚ใ€ไธ่‰ฏไฟกๅทใ‚’้€ไฟกใ—ใพใ™ใ€‚
02:36
Nobody wants to hire a candidate like that.
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่ชฐใ‚‚ ใใฎใ‚ˆใ†ใชๅ€™่ฃœ่€…ใ‚’ๆŽก็”จใ—ใŸใใ‚ใ‚Šใพใ›ใ‚“ใ€‚
02:39
So, how should you react instead?
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ใงใฏใ€ไปฃใ‚ใ‚Šใซใฉใฎใ‚ˆใ†ใซๅฏพๅฟœใ™ใ‚Œใฐใ‚ˆใ„ใงใ—ใ‚‡ใ†ใ‹ใ€‚
02:43
Start by being prepared.
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ๆบ–ๅ‚™ใ™ใ‚‹ใ“ใจใ‹ใ‚‰ๅง‹ใ‚ใพใ—ใ‚‡ใ†ใ€‚
02:46
(upbeat music)
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(ใ‚ขใƒƒใƒ—ใƒ“ใƒผใƒˆใช้Ÿณๆฅฝ)
02:52
You should be just as serious in your preparation
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02:55
for Skype or phone interview as you would
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Skype ใ‚„้›ป่ฉฑใงใฎ้ขๆŽฅใฎๆบ–ๅ‚™ใฏใ€
02:58
for a physical interview.
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็‰ฉ็†็š„ใช้ขๆŽฅใจๅŒใ˜ใใ‚‰ใ„็œŸๅ‰ฃใซ่กŒใ†ๅฟ…่ฆใŒใ‚ใ‚Šใพใ™ใ€‚
02:59
In fact, maybe you should prepare more.
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ๅฎŸ้š›ใซใฏใ€ใ‚‚ใฃใจๆบ–ๅ‚™ใ™ใ‚‹ๅฟ…่ฆใŒใ‚ใ‚‹ใ‹ใ‚‚ใ—ใ‚Œใพใ›ใ‚“ใ€‚
03:02
Skype is notorious for connection problems,
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Skype ใฏๆŽฅ็ถšใฎๅ•้กŒใงๆœ‰ๅใงใ™ใ€‚
03:05
probably one out of three calls that I do on Skype
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ใŠใใ‚‰ใใ€ ็งใŒ Skype ใง่กŒใ†้€š่ฉฑใฎ 3 ๅˆ†ใฎ 1 ใงใ€
03:09
have connection problems at some point.
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ใ‚ใ‚‹ๆ™‚็‚นใงๆŽฅ็ถšใฎๅ•้กŒใŒ็™บ็”Ÿใ—ใพใ™ใ€‚
03:13
So, to minimize the risks, check Skype's recommendations
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ใ—ใŸใŒใฃใฆใ€ใƒชใ‚นใ‚ฏใ‚’ๆœ€ๅฐ้™ใซๆŠ‘ใˆใ‚‹ใŸใ‚ใซใ€ใ“ใฎใƒšใƒผใ‚ธใงๆŽฅ็ถšๅธฏๅŸŸๅน…ใซ้–ขใ™ใ‚‹ Skype ใฎๆŽจๅฅจไบ‹้ …ใ‚’็ขบ่ชใ—ใฆใใ ใ•ใ„ใ€‚
03:18
for connection bandwidth on this page
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03:21
and I'll put the link below.
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ไปฅไธ‹ใซใƒชใƒณใ‚ฏใ‚’่ฒผใ‚Šใพใ™ใ€‚
03:23
Then, use this site to test your connection, link below.
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ๆฌกใซใ€ใ“ใฎใ‚ตใ‚คใƒˆใ‚’ไฝฟ็”จใ—ใฆๆŽฅ็ถšใ‚’ใƒ†ใ‚นใƒˆใ—ใพใ™ ใ€‚ไปฅไธ‹ใฎใƒชใƒณใ‚ฏใ‚’ๅ‚็…งใ—ใฆใใ ใ•ใ„ใ€‚
03:30
And if your bandwidth is not enough,
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ใพใŸใ€ๅธฏๅŸŸๅน…ใŒๅๅˆ†ใงใชใ„ๅ ดๅˆใฏใ€
03:33
use an ethernet cable to connect instead of WiFi.
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WiFi ใฎไปฃใ‚ใ‚Šใซใ‚คใƒผใ‚ตใƒใƒƒใƒˆ ใ‚ฑใƒผใƒ–ใƒซใ‚’ไฝฟ็”จใ—ใฆๆŽฅ็ถšใ—ใพใ™ใ€‚
03:37
Yes, it's old school but it works.
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ใฏใ„ใ€ใใ‚Œใฏๅคใ„ๅญฆๆ กใงใ™ใŒใ€ๆฉŸ่ƒฝใ—ใพใ™ใ€‚
03:41
You should also get familiar
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ใพใŸใ€
03:44
with the extra features of Skype.
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Skype ใฎ่ฟฝๅŠ ๆฉŸ่ƒฝใซใ‚‚ๆ…ฃใ‚Œใ‚‹ๅฟ…่ฆใŒใ‚ใ‚Šใพใ™ใ€‚
03:46
Be sure that you know how to turn on your video
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03:49
in case this isn't automatic.
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ใ“ใ‚ŒใŒ่‡ชๅ‹•็š„ใซ่กŒใ‚ใ‚Œใชใ„ๅ ดๅˆใซๅ‚™ใˆใฆใ€ใƒ“ใƒ‡ใ‚ชใ‚’ใ‚ชใƒณใซใ™ใ‚‹ๆ–นๆณ•ใ‚’็Ÿฅใฃใฆใ„ใ‚‹ใ“ใจใ‚’็ขบ่ชใ—ใฆใใ ใ•ใ„ใ€‚
03:51
And how to send a chat message so you can give
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ใพใŸใ€ใƒใƒฃใƒƒใƒˆ ใƒกใƒƒใ‚ปใƒผใ‚ธใ‚’้€ไฟกใ—ใฆใ€
03:55
email addresses, phone numbers and links to the interviewer.
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้›ปๅญใƒกใƒผใƒซ ใ‚ขใƒ‰ใƒฌใ‚นใ€้›ป่ฉฑ็•ชๅท ใ€ใƒชใƒณใ‚ฏใ‚’้ขๆŽฅๆ‹…ๅฝ“่€…ใซๆไพ›ใ™ใ‚‹ๆ–นๆณ•ใซใคใ„ใฆใ‚‚่ชฌๆ˜Žใ—ใพใ™ใ€‚
04:00
And, learn how to share your screen.
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ใใ—ใฆใ€็”ป้ขใ‚’ๅ…ฑๆœ‰ใ™ใ‚‹ๆ–นๆณ•ใ‚’ๅญฆใณใพใ—ใ‚‡ใ†ใ€‚
04:03
It might prove useful.
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ๅฝนใซ็ซ‹ใคใ‹ใ‚‚ใ—ใ‚Œใพใ›ใ‚“ใ€‚
04:06
(upbeat music)
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(้™ฝๆฐ—ใช้Ÿณๆฅฝ)
04:12
As I said, connection problems aren't unusual on Skype.
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ๅ‰่ฟฐใ—ใŸใ‚ˆใ†ใซใ€ๆŽฅ็ถšใฎๅ•้กŒใฏ Skype ใงใฏ็ใ—ใใ‚ใ‚Šใพใ›ใ‚“ใ€‚
04:17
At some point, problems will happen.
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ใ‚ใ‚‹ๆ™‚็‚นใงใ€ๅ•้กŒใŒ็™บ็”Ÿใ—ใพใ™ใ€‚
04:20
So, here's my step by step guide to handling
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ใใ“ใงใ€
04:24
connection problems based on my experience
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04:27
of teaching online and talking to business clients.
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ใ‚ชใƒณใƒฉใ‚คใƒณใงๆ•™ใˆใŸใ‚Šใ€ ใƒ“ใ‚ธใƒใ‚น ใ‚ฏใƒฉใ‚คใ‚ขใƒณใƒˆใจ่ฉฑใ—ใŸใ‚Šใ—ใŸ็งใฎ็ตŒ้จ“ใซๅŸบใฅใ„ใฆใ€ๆŽฅ็ถšใฎๅ•้กŒใ‚’ๅ‡ฆ็†ใ™ใ‚‹ใŸใ‚ใฎๆฎต้šŽ็š„ใชใ‚ฌใ‚คใƒ‰ใ‚’ๆฌกใซ็คบใ—ใพใ™ใ€‚
04:31
Step one, be prepared.
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ใ‚นใƒ†ใƒƒใƒ—1ใ€ๆบ–ๅ‚™ใ—ใฆใใ ใ•ใ„ใ€‚
04:34
On the day of the interview, check your connection strength
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้ขๆŽฅๅฝ“ๆ—ฅใฏใ€ ๆŽฅ็ถšๅผทๅบฆใ‚’็ขบ่ชใ—ใ€
04:37
and keep an ethernet cable around.
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ใ‚คใƒผใ‚ตใƒใƒƒใƒˆ ใ‚ฑใƒผใƒ–ใƒซใ‚’ๆ‰‹ๅ…ƒใซ็ฝฎใ„ใฆใŠใ„ใฆใใ ใ•ใ„ใ€‚
04:40
Step two, if the connection lags or breaks down,
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ใ‚นใƒ†ใƒƒใƒ— 2 ใงใ€ๆŽฅ็ถšใŒ ้…ใใชใฃใŸใ‚ŠๅฃŠใ‚ŒใŸใ‚Šใ—ใŸๅ ดๅˆใฏใ€
04:45
you can say, "Hold on a minute.
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ใ€Œใกใ‚‡ใฃใจๅพ…ใฃใฆใใ ใ•ใ„ใ€‚ๆŽฅ็ถšใ‚’ไฟฎๅพฉใ™ใ‚‹ใŸใ‚ใซใ€ใ‚คใƒผใ‚ตใƒใƒƒใƒˆ ใ‚ฑใƒผใƒ–ใƒซใ‚’ๅทฎใ—่พผใ‚€ใ ใ‘ใงใ™ใ€ใจ่จ€ใ†ใ“ใจใŒใงใใพใ™
04:47
"I'm just going to plug in my ethernet cable
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04:51
"to fix the connection."
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ใ€‚
04:53
Step three, if that doesn't work, suggest cutting the video.
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ใ‚นใƒ†ใƒƒใƒ— 3ใ€ใใ‚ŒใŒใ†ใพใใ„ใ‹ใชใ„ๅ ดๅˆใฏ ใ€ใƒ“ใƒ‡ใ‚ชใ‚’ใ‚ซใƒƒใƒˆใ™ใ‚‹ใ“ใจใ‚’ๆๆกˆใ—ใพใ™ใ€‚
04:59
Not ideal but it's more important
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็†ๆƒณ็š„ใงใฏใ‚ใ‚Šใพใ›ใ‚“ใŒใ€็›ธๆ‰‹ใ‚’่ฆ‹ใ‚‹
05:02
to hear clearly than to see the other person.
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ใ‚ˆใ‚Šใ‚‚ใฏใฃใใ‚Šใจ่žใใ“ใจใŒ้‡่ฆใงใ™ ใ€‚
05:07
Say, "Do you mind if I cut the video?
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ใ€Œใƒ“ใƒ‡ใ‚ชใ‚’ใ‚ซใƒƒใƒˆใ—ใฆใ‚‚ใ‚ˆใ‚ใ—ใ„ใงใ™ใ‹?ใ€ใ€Œ
05:10
"I'm going to see if that improves the connection."
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ใใ‚Œใง ๆŽฅ็ถšใŒๆ”นๅ–„ใ•ใ‚Œใ‚‹ใ‹ใฉใ†ใ‹ใ‚’็ขบ่ชใ—ใพใ™ใ€‚ใ€
05:15
Step four, if that still doesn't solve the problem,
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ใ‚นใƒ†ใƒƒใƒ— 4ใ€ใใ‚Œใงใ‚‚ ๅ•้กŒใŒ่งฃๆฑบใ—ใชใ„ๅ ดๅˆใฏใ€
05:18
suggest starting the call again.
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้€š่ฉฑใ‚’ๅ†้–‹ใ™ใ‚‹ใ“ใจใ‚’ๆๆกˆใ—ใพใ™ใ€‚
05:21
Say, "Why don't we start over?
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ๆœ€ๅˆใ‹ใ‚‰ใ‚„ใ‚Š็›ดใ•ใชใ„๏ผŸ
05:23
"Can you hang up and call me back?"
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ใ€Œ้›ป่ฉฑใ‚’ๅˆ‡ใฃใฆๆŠ˜ใ‚Š่ฟ”ใ—ใŠ้›ป่ฉฑใ„ใŸใ ใ‘ใพใ™ใ‹๏ผŸใ€
05:27
Step five, another option.
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ใ‚นใƒ†ใƒƒใƒ— 5ใ€ๅˆฅใฎใ‚ชใƒ—ใ‚ทใƒงใƒณใงใ™ใ€‚
05:29
Keep Skype on for the video so you can see each other
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Skype ใ‚’ใ‚ชใƒณใซใ—ใฆใ€ ใŠไบ’ใ„ใฎๆง˜ๅญใ‚’็ขบ่ชใ—ใชใŒใ‚‰ใ€
05:34
but use the phone for clearer audio.
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้Ÿณๅฃฐใ‚’ใ‚ˆใ‚Šใ‚ฏใƒชใ‚ขใซใ™ใ‚‹ใŸใ‚ใซ้›ป่ฉฑใ‚’ไฝฟ็”จใ—ใพใ™ใ€‚
05:37
You can say, "Can I suggest a solution?
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ใ€Œ่งฃๆฑบ็ญ–ใ‚’ๆๆกˆใงใใพใ™ใ‹?ใ€ใ€Œ
05:40
"Why don't you call me on the phone,
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้›ป่ฉฑใง้€ฃ็ตกใ—ใฆใใ‚Œใพใ›ใ‚“ใ‹?ใ€ใจ่จ€ใ†ใ“ใจใŒใงใใพใ™
05:43
"but we can keep the video on Skype.
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ใŒใ€ใƒ“ใƒ‡ใ‚ชใฏ Skype ใซไฟๅญ˜ใงใใพใ™ใ€‚
05:45
"Here's my number in the chat."
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ใ€Œใƒใƒฃใƒƒใƒˆใซ็งใฎ็•ชๅทใŒใ‚ใ‚Šใพใ™ใ€‚ใ€
05:48
And then, you enter your number into the chat on Skype.
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Skype ใงใฎใƒใƒฃใƒƒใƒˆ.
05:52
Step six.
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ใ‚นใƒ†ใƒƒใƒ— 6.
05:54
If all else fails, suggest just using the telephone.
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ไป–ใฎใ™ในใฆใŒๅคฑๆ•—ใ—ใŸๅ ดๅˆใฏใ€ ้›ป่ฉฑใ‚’ไฝฟ็”จใ™ใ‚‹ใ“ใจใ‚’ใŠๅ‹งใ‚
06:01
You can say, "I think Skype is having a bad day.
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ใ—ใพใ™. ใ€Œ Skype ใฏๆ‚ชใ„ๆ—ฅใ‚’้Žใ”ใ—ใฆใ„ใ‚‹ใจๆ€ใ„ใพใ™.
06:04
"It would be more efficient
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ใ€Œ
06:06
"to do this on the phone, perhaps.
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ใŠใใ‚‰ใใ€้›ป่ฉฑใงใ“ใ‚Œใ‚’่กŒใ†ๆ–นใŒๅŠน็Ž‡็š„ใงใ—ใ‚‡ใ†ใ€‚ใ€
06:08
"Would you like to call me on the phone instead?"
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ใ€Œ ไปฃใ‚ใ‚Šใซ้›ป่ฉฑใ‚’ใ‹ใ‘ใพใ›ใ‚“ใ‹๏ผŸใ€
06:11
In this whole situation, don't panic.
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ใ“ใฎ็Šถๆณๅ…จไฝ“ใงใ€ใƒ‘ใƒ‹ใƒƒใ‚ฏใซใชใ‚‰ใชใ„ใงใใ ใ•ใ„ใ€‚
06:15
Use this opportunity to show that you can
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ใ“ใฎๆฉŸไผšใ‚’ๅˆฉ็”จใ—ใฆใ€
06:18
control your stress, handle an unplanned situation
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ใ‚นใƒˆใƒฌใ‚นใ‚’ใ‚ณใƒณใƒˆใƒญใƒผใƒซใ—ใ€ ไบˆๅฎšๅค–ใฎ็Šถๆณใซๅฏพๅ‡ฆใ—
06:23
and manage the problems of everyday business.
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ใ€ ๆ—ฅๅธธๆฅญๅ‹™ใฎๅ•้กŒใ‚’็ฎก็†ใงใใ‚‹ใ“ใจใ‚’็คบใ—ใฆใใ ใ•ใ„ใ€‚
06:27
For example, one time, I had a video interview
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ใŸใจใˆใฐใ€ใ‚ใ‚‹ๆ™‚ใ€
06:30
with a big business client who wanted to discuss
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06:32
English coaching for their sales manager.
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ใ‚ปใƒผใƒซใ‚น ใƒžใƒใƒผใ‚ธใƒฃใƒผๅ‘ใ‘ใฎ่‹ฑ่ชžใ‚ณใƒผใƒใƒณใ‚ฐใซใคใ„ใฆ่ฉฑใ—ใŸใ„ใจใ„ใ†ๅคงไผๆฅญใฎใ‚ฏใƒฉใ‚คใ‚ขใƒณใƒˆใจใฎใƒ“ใƒ‡ใ‚ช ใ‚คใƒณใ‚ฟใƒ“ใƒฅใƒผใ‚’่กŒใ„ใพใ—ใŸใ€‚
06:35
We had terrible Skype connection problems
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Skype ใฎๆŽฅ็ถšใซใฒใฉใ„ๅ•้กŒใŒใ‚ใ‚Šใ€
06:38
and it took us 10 very long minutes to find a solution.
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่งฃๆฑบ็ญ–ใ‚’่ฆ‹ใคใ‘ใ‚‹ใฎใซ 10 ๅˆ†ใ‚‚ใ‹ใ‹ใ‚Šใพใ—ใŸใ€‚
06:46
But, in the end, the company signed up three students
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ใ—ใ‹ใ—ใ€ๆœ€็ต‚็š„ใซไผš็คพใฏๅฝ“ๅˆไบˆๅฎšใ—ใฆใ„ใŸ1ไบบ
06:51
for coaching programs instead of one
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ใงใฏใชใใ€3ไบบใฎๅญฆ็”Ÿใ‚’ใ‚ณใƒผใƒใƒณใ‚ฐใƒ—ใƒญใ‚ฐใƒฉใƒ ใซ็™ป้Œฒใ—ใ€
06:53
as they originally planned, and the HR manager said,
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ไบบไบ‹ๆ‹…ๅฝ“่€…ใฏใ€ŒๆŽฅ็ถšใฎๅ•้กŒใฎ
06:58
"You were so calm during the connection problems.
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้–“ใ€ใ‚ใชใŸใฏใจใฆใ‚‚่ฝใก็€ใ„ใฆใ„ใŸ
07:01
"I felt that you must be really good at teaching online."
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ใ€ใจ่จ€ใ„ใพใ—ใŸใ€‚
07:05
If I had panicked, maybe they would have said,
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ใ‚‚ใ—็งใŒใƒ‘ใƒ‹ใƒƒใ‚ฏใซ้™ฅใฃใฆใ„ใŸใ‚‰ใ€ใŠใใ‚‰ใ ๅฝผใ‚‰ใฏใ“ใ†่จ€ใฃใŸใ ใ‚ใ†ใ€
07:08
"Thanks for your offer but we're gonna continue looking."
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ใ€Œใ‚ใชใŸใฎ็”ณใ—ๅ‡บใซๆ„Ÿ่ฌใ—ใพใ™ใŒใ€ ๆˆ‘ใ€…ใฏๆŽขใ—็ถšใ‘ใ‚‹ใคใ‚‚ใ‚Šใงใ™
07:13
(upbeat music)
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07:20
So remember, prepare your call.
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07:23
Learn Skype extra features and check your connection.
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ใ€‚
07:27
Don't ignore the problem and don't panic.
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ใ€ ๅ•้กŒใ‚’็„ก่ฆ–ใ—ใฆใƒ‘ใƒ‹ใƒƒใ‚ฏใซใชใ‚‰ใชใ„ใงใใ ใ•ใ„.
07:31
And you can always fall back on my step by step guide
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ใใ—ใฆใ„ใคใงใ‚‚
07:35
to handling technical problems.
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ๆŠ€่ก“็š„ใชๅ•้กŒใ‚’ๅ‡ฆ็†ใ™ใ‚‹ใŸใ‚ใฎๆฎต้šŽ็š„ใชใ‚ฌใ‚คใƒ‰ใซ้ ผใ‚‹ใ“ใจใŒใงใใพใ™.
07:38
Now, write down your plan and the sentences
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ไปŠ, ใ‚ใชใŸใฎ ่จˆ็”ปใจ
07:41
that you can use in that situation
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ใใฎ็Šถๆณใงไฝฟ็”จใงใใ‚‹ๆ–‡็ซ ใ‚’ๆ›ธใ็•™ใ‚ใฆ
07:44
and keep them around during your call.
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ใ€้›ป่ฉฑไธญใซใใ‚Œใ‚‰ใ‚’ไฟ็ฎกใ—ใฆใŠใ„ใฆใใ ใ•ใ„. Skype
07:47
And that's an advantage of Skype is that you can cheat
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ใฎๅˆฉ็‚นใฎ 1 ใคใฏใ€ ใ”ใพใ‹ใ—ใฆ
07:51
and be prepared with notes so you know
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ใƒกใƒขใ‚’ๆบ–ๅ‚™ใงใใ‚‹ใ“ใจใงใ™ใ€‚ใ“ใ‚Œใซใ‚ˆใ‚Šใ€
07:54
that everything will be fine even if problems arise.
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ๅ•้กŒใŒ็™บ็”Ÿใ—ใŸๅ ดๅˆใงใ‚‚ใ™ในใฆใŒใ†ใพใใ„ใใ“ใจใŒ
07:59
And now, you're done.
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08:01
(upbeat music)
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08:08
So, tell me, how did you handle
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ใ‚ใ‹ใ‚Šใพใ™ใ€‚
08:11
your last Skype connection problems?
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ๅ‰ๅ›žใฎ Skype ๆŽฅ็ถšใฎๅ•้กŒใ‚’ๅ‡ฆ็†ใ—ใพใ—ใŸใ‹? ใ‚ณใƒกใƒณใƒˆใซ
08:13
Write down your experience in the comments.
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ใ‚ใชใŸใฎ็ตŒ้จ“ใ‚’ๆ›ธใ็•™ใ‚ใฆใใ ใ•ใ„ ใ€‚
08:15
It's a great way to practice and share with the world.
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็ทด็ฟ’ใ—ใฆไธ–็•Œใจๅ…ฑๆœ‰ใ™ใ‚‹ใฎใซๆœ€้ฉใชๆ–นๆณ•ใงใ™ ใ€‚
08:19
And, if you would like to become more fluent,
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ใใ—ใฆใ€ใ‚‚ใ—ใ‚ใชใŸใŒ ใ‚ˆใ‚Šๆตๆšขใซใชใ‚Šใ€
08:22
more confident and work with one of my expert teachers,
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่‡ชไฟกใ‚’ๆŒใกใ€ ็งใฎๅฐ‚้–€ๆ•™ๅธซใฎไธ€ไบบใจไธ€็ท’ใซๅƒใใŸใ„ใชใ‚‰ใ€
08:26
check out my new program, Speak English Confidently.
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็งใฎๆ–ฐใ—ใ„ใƒ—ใƒญใ‚ฐใƒฉใƒ ใ€ Speak English Confidently ใ‚’ใƒใ‚งใƒƒใ‚ฏใ—ใฆใใ ใ•ใ„.
08:29
It combines private training sessions
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ใƒ—ใƒฉใ‚คใƒ™ใƒผใƒˆ ใƒˆใƒฌใƒผใƒ‹ใƒณใ‚ฐ ใ‚ปใƒƒใ‚ทใƒงใƒณ
08:32
with a regular conversation practice so that you speak
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ใจ้€šๅธธใฎไผš่ฉฑ ็ทด็ฟ’ใ‚’็ต„ใฟๅˆใ‚ใ›ใฆใ€ใ‚ˆใ‚Š
08:35
more correct English more fluently.
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ๆญฃ็ขบใช่‹ฑ่ชžใ‚’ใ‚ˆใ‚Šๆตๆšขใซ่ฉฑใ›ใ‚‹ใ‚ˆใ†ใซใ—ใพใ™ใ€‚
08:39
Details are below the video.
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่ฉณ็ดฐใฏๅ‹•็”ปใฎไธ‹ใซใ‚ใ‚Šใพใ™ใ€‚
08:42
All right, thanks so much for improving
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ใ‚ใ‹ใ‚Šใพใ—ใŸใ€็งใจไธ€็ท’ใซ่‹ฑ่ชžใ‚’ไธŠ้”ใ•ใ›ใฆใใ‚Œใฆใ‚ใ‚ŠใŒใจใ†ใ€‚
08:44
your English with me and I'll see you next time.
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ใพใŸไผšใ„ใพใ—ใ‚‡ใ†ใ€‚
ใ“ใฎใ‚ฆใ‚งใƒ–ใ‚ตใ‚คใƒˆใซใคใ„ใฆ

ใ“ใฎใ‚ตใ‚คใƒˆใงใฏ่‹ฑ่ชžๅญฆ็ฟ’ใซๅฝน็ซ‹ใคYouTubeๅ‹•็”ปใ‚’็ดนไป‹ใ—ใพใ™ใ€‚ไธ–็•Œไธญใฎไธ€ๆต่ฌ›ๅธซใซใ‚ˆใ‚‹่‹ฑ่ชžใƒฌใƒƒใ‚นใƒณใ‚’่ฆ‹ใ‚‹ใ“ใจใŒใงใใพใ™ใ€‚ๅ„ใƒ“ใƒ‡ใ‚ชใฎใƒšใƒผใ‚ธใซ่กจ็คบใ•ใ‚Œใ‚‹่‹ฑ่ชžๅญ—ๅน•ใ‚’ใƒ€ใƒ–ใƒซใ‚ฏใƒชใƒƒใ‚ฏใ™ใ‚‹ใจใ€ใใ“ใ‹ใ‚‰ใƒ“ใƒ‡ใ‚ชใ‚’ๅ†็”Ÿใ™ใ‚‹ใ“ใจใŒใงใใพใ™ใ€‚ๅญ—ๅน•ใฏใƒ“ใƒ‡ใ‚ชใฎๅ†็”ŸใจๅŒๆœŸใ—ใฆใ‚นใ‚ฏใƒญใƒผใƒซใ—ใพใ™ใ€‚ใ”ๆ„่ฆ‹ใƒปใ”่ฆๆœ›ใŒใ”ใ–ใ„ใพใ—ใŸใ‚‰ใ€ใ“ใกใ‚‰ใฎใŠๅ•ใ„ๅˆใ‚ใ›ใƒ•ใ‚ฉใƒผใƒ ใ‚ˆใ‚Šใ”้€ฃ็ตกใใ ใ•ใ„ใ€‚

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