Learn the English Business Phrases THE CUSTOMER IS ALWAYS RIGHT and HONESTY IS THE BEST POLICY

In this English lesson, I wanted to help you

learn the English phrase, the customer is always right.

Now this might seem like a funny sentence to you.

It's something that businesses say in Canada

because they want to make sure

that they are doing a good job when they run a business.

But how can the customer always be right?

Don't customers sometimes complain

when they shouldn't complain?

Well, let me put it this way.

If you were someone who was running a McDonald's restaurant,

if someone came up and said

this hamburger doesn't taste good,

it's actually better for you to give them a free hamburger

than it is to argue with them.

Because business is really about making the customer happy,

it's not about the thing you are selling them

in that moment.

So when you say the customer is always right,

what it means is that if you take care of your customers,

they'll come back and buy more things

from you, over and over again.

But if you make them feel unappreciated,

they'll never come back again.

The second phrase I wanted to teach you

is another business related phrase

and it's this, honesty is the best policy.

So I know in the world of business,

there are people who lie, cheat and steal

in order to sell things, to make money.

There are people that will tell untruths

in order to have a more successful business.

But I firmly believe that honesty is the best policy.

When Jen and I run our flower farm in the summer

and when we sell flowers to people, if they say,

how long will these flowers last?

We usually say three or four days

if we know those flowers will last three or four days.

We'll say a week and a half

if we know those flowers last a week and a half.

We feel like honesty is the best policy when

we're selling something to someone.

Because again, that also keeps the customer happy

and happy customers come back over and over again.

So to review, many businesses have the policy

that the customer is always right,

even sometimes when the customer is wrong.

It's better to treat the customer as if they're right,

especially if it doesn't cost you very much money

because then everybody's happy.

And if you say honesty is the best policy,

it simply means that being truthful and being honest

in business can actually be a really good thing

for your business to do because in the long run,

your business will just do better.

Hey, let's look at a comment from a previous video.

This comment is from Daniel.

Daniel says, let me know,

let me know when you throw this money party, Bob,

I'd love to be there.

And my response was I'll make sure you're invited, haha.

So this was from the video where I taught the phrase

to lay your cards on the table

or to put your cards on the table

and I talked about, you know, someone having a party

but the real reason to have the party

was to give some money away.

And this was actually based on a true story.

A friend of mine had an old uncle,

who came to visit during the summer and he was from Europe.

Okay, so he was from far away and he invited

all of his cousins and nephews and nieces

and brothers and sisters to come to what's called

a family reunion.

So this was an older uncle.

He had never been married and he didn't have any children.

And he came to Canada to visit family

that he hadn't seen for a while.

So my friend wasn't sure he wanted to go

and he kind of hummed and hawed.

When you hum and haw,

it means you're trying to decide to go

and he eventually decided to go.

And what happened was the uncle who came to visit

from Europe, brought a lot of money with him

and everyone who came to the family reunion

to spend some time with him,

he gave everyone $1000.

So it was, in my last lesson,

just kind of a funny thing to mention

but it was based on some truth.

A friend of mine, their uncle, their old,

I guess rich uncle came from Europe and at the party,

he gave everyone $1000.

Daniel, I'm not having a party like that,

probably at any point in my life

but it certainly makes for a good story.

Anyways, I'll see you tomorrow

with another short English lesson, have a good day.