Real English for staying at a HOTEL

683,805 views ・ 2017-08-29

Adam’s English Lessons


Please double-click on the English subtitles below to play the video.

00:00
Hi.
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00:00
Welcome to engVid. I'm Adam.
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嗨! 歡迎來到engVid。我是亞當
00:03
In today's video I'm going to walk you through your stay at a hotel in an English-speaking country.
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在今天的影片裡,我將會跟你討論當你來到英語系國家住宿時。
00:09
You need to know some vocabulary, you need to know some of the staff you're going to
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一些你應該知道的單字、會遇到的工作人員
00:12
be dealing with, some of the services and amenities, and all of that stuff.
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以及工作人員提供的服務與設施
00:16
So it's a lot of vocabulary, but a lot of things that you probably need to know before
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所以會有很多單字,但有不少事情是你到旅館之前就最好要知道的
00:21
you get to the hotel.
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你到飯店的時候
00:22
So, the first thing we're going to look at is the staff.
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所以,第一件事我們來說說你到飯店一般會看到的工作人員
00:25
Who works at a hotel?
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誰會在飯店工作?
00:27
So, first of all, in some of the more fancy hotels, the more up...
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首先,有些精緻的旅店, 或者是....
00:31
High-scale hotels, you're going to have a "doorman".
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高規格的酒店,你會有"門衛"為你服務
00:34
He or she, mostly he, will open and close the door for you, that's why: doorman.
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他或她,大部分是男性,他會為你開門或關門,這就是"doorman"這個字的字面意思
00:39
Very...
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恩.....
00:40
Now, I know you're not supposed to say "man", you're supposed to say "doorperson", but in
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我知道你可能不想說man (因為有刻板性別的意思),你比較偏好稱呼他們為"doorperson"
00:44
hotels I don't think anybody really cares; we still say "doorman" because mostly it's
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但我在飯店沒遇過誰介意稱呼的,我們還是多半說"doorman" 畢竟做這個工作的
00:49
a man working there.
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大半是男性。
00:51
Now, if you drove there, there might be a "valet".
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現在,如果你是開車到這裡來,有可能會有"valet"
00:54
A "valet" is a person who will take your car and park it for you.
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"車夫/侍者" 會把你的車開走並且停好它
00:59
You give him or her the keys, they drive away, park your car.
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你把你鑰匙給他或她,她會幫你把車開走,並停好它(泊車)
01:03
When you're ready to leave, they bring your car to the front of the hotel, you get in,
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當你準備好離開飯店,他們會負責把車停到飯店的前面,讓你接手
01:08
drive off.
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然後開走
01:09
There's also the "housekeeping" or the "maid".
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飯店裡也會有"housekeeping" 或是"maid"
01:13
You can call it either one.
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你可以使用任何一種稱呼
01:14
"Housekeeping" is the same thing as "maid".
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"房務人員"跟"女服務員"有一樣的意思
01:17
These days "housekeeping" is a little bit more common than "maid", but they clean your
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但"房務人員(housekeeping)"比"女服務員(maid)"的稱呼更常見,但她們都負責讓你的房間保持整潔
01:20
room, bring you fresh towels, etc.
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並提供乾淨的毛巾給你,諸如此類的
01:24
The "porter".
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"porter/行李搬運工"
01:25
The porter will probably be standing outside in front of the hotel.
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行李搬運工多半站在旅館大廳的外面
01:29
When you pull up in your taxi or your car, he will come, take your bags inside to the
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當你從計程車或是你的車上下來,他們會過來幫你
01:33
front desk.
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拿你的行李到前台
01:35
And this person is also like a little bit of a man Friday we call it.
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這個人有一點像我們稱呼為星期五的人
01:38
He will run around and get things done for you if you need.
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他會到處跑和提供任何你需要的服務
01:41
If you need tickets, he'll go pick them up.
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如果你需要買票,他會負責幫你買到
01:44
If you need some chores run, he'll take your coat to the laundry, all these things.
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如果你有一些家務事需要幫忙,他也負責把你的外套送去乾洗,諸如此類等等
01:49
So basically he's a person who runs around doing tasks for the guests.
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所以基本上他是個幫顧客們跑腿的人
01:52
Okay?
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知道嗎?
01:53
A "bellhop" will take your luggage from the reception to your room.
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而"bellhop(做雜役的男侍者)"則會幫你把大型行李從大廳送到你的房間
01:59
So you don't have to carry your own bags; that's what the bellhop does.
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所以你不需要自己拿你的大型行李,這是bellhop (做雜役的男侍者)的工作
02:03
Takes your bags, when you're ready to leave he will come to your room, take your bags
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當你準備好離開飯店時,他們會到你的房間
02:07
downstairs for you.
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幫你把行李送下去
02:09
The "concierge".
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"concierge(門房)"
02:10
So, the concierge is the person who works in a hotel, and this is the person you go
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是在飯店的工作人員
02:15
to if you need to arrange outings outside the hotel.
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如果你入住之後你想安排一些在飯店外的活動
02:20
If you want a restaurant reservation, if you want tickets to the theatre, sports games,
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比如說你想預定餐廳的位子,或想買戲院、或是運動比賽的票
02:25
anything you want to do outside the hotel, this person will probably help you organize
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任何在你想在酒店外做的活動,他們都會盡力協助你
02:31
these things, like tours, he or she or the area will have brochures and information about
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像是觀光,他/她會提供當地的觀光資訊攻略小本子讓你更加了解這裡
02:37
all the sites in the area, all the tourist attractions, etc.
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或是知名景點簡介等等
02:41
So, "concierge".
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所以"concierge"
02:43
The "g" sounds like the "s" in "measure".
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的"g"聽起來像是"measure"的 "s"
02:46
Okay? It's a bit of a French sound.
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這是因為那是西班牙語的發音
02:48
Basically it's customer service.
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但基本上這些都是客戶服務
02:50
And again, in high-scale hotels, they do a bit more services for you, but most hotels
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再說一次,在一些高規格的酒店,他們會提供更多的服務給你
02:55
have a concierge.
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但大部分的酒店只有一位門房
02:57
Now, when you walk into the hotel you will go to the "front desk" or you will go to the
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現在,當你來到飯店的"前台"
03:02
"reception" or you will go to the "check-in desk", all the same thing.
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或是"招待處"或者是"簽到桌",都是指同一件事物啦
03:06
All of them are located in the lobby of the hotel.
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它們都一樣位在飯店前廳
03:11
So the entrance, the main area of the front of the hotel, you just go to the front desk, you check in.
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就是飯店前門的入口處的大空間,你只要走到前桌然後報到入住
03:17
You go to the check-in desk, you go to the reception, all the same thing.
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你走到簽到桌,你走到招待處,都是指同一件事
03:20
Now, if you're in your room and you don't want the maid to come and clean up, don't
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現在如果你住在你的房間時,不希望有房務人員來打擾、清理你的房間
03:25
forget to put that "Do Not Disturb" tag on your door.
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不要忘記把"Do Not Disturb"的牌子掛在門上
03:29
Okay? We call this a tag.
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知道嗎? 我們稱之為標籤
03:31
It's a piece of paper, you put it outside your door, housekeeping will not disturb you.
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當你把這個標籤掛在房門上,房務人員不會打擾你
03:35
They will not knock on your door.
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他們不會敲你的門
03:38
Now, basically hotel has "rooms" and "suites".
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現在,有些旅館會有"rooms"和"suites"兩種不同的稱呼
03:43
What is the difference?
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到底有甚麼不同呢?
03:45
Name only.
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就只是名稱不同而已
03:46
Most hotels like to call their rooms suites, but if you want to get a little bit more technical,
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大部分的旅館偏好稱呼他們的房間為"套房",但如果你想要更精確的知道
03:51
a suite should be bigger.
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到底哪裡不一樣,"suites"多半會比較大
03:53
Many suites have a kitchenette.
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很多套房會有自己的小廚房
03:55
A kitchenette is like a half kitchen.
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kitchenette 就像是簡易型的廚房
03:58
It's not a full-size kitchen, it's not fully equipped.
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那不是個完整尺寸的廚房,沒有所有的設備
04:01
Probably no big stove or dishwasher, things like that, but enough that you can make small
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可能沒有很多的爐口或是洗碗機,不過kitchenette可以讓你做一些簡易的小餐點
04:07
meals, snacks, etc.
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或是小點心等等
04:10
You have very expensive suites for VIPs, you have like a president's...
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在饭店里有很昂贵的VIP套房,或是总统套房
04:15
Presidential suite, very huge, very expensive, depends on the hotel you go to.
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总统套房非常大,非常贵,但也要决定于你去的酒店的情况
04:22
Otherwise, room/suite, mostly the same thing.
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除此之外,room和suite基本是一样的意思
04:25
You can get "adjoining rooms", so if you're with your family but you want to be separate,
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你甚至可以找到“连房”,比如说如果你们一家出行但你又希望分房住
04:30
you have teenage kids, you get a room for them and a room for yourself - you and your
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或是你的孩子在青春期,那么你就可以给他们单独一个房间,你和你的伴侣一个房间
04:35
husband, you and your wife, but you have a door between the two rooms that joins them.
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你和你的丈夫一间房,或是你和你的妻子一间房;但你们的房间与你的孩子的房间中间有一扇门可以连接着
04:40
So you can go into their room, they can come into your room without going in the hallway.
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所以你可以去他们房间,孩子们也可以来你房间,但都不用出去到外面的走廊
04:45
"Adjoining" means next to each other and joining, you can go through them.
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Adjoining的意思就是在隔壁而且连接着,所以你可以直接过去
04:50
Now, all of these things, most of these things are generally available at hotels.
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那么所有这些,或者大部分我所讲的,酒店一般情况下都是提供的
04:56
These places are not hotels and they don't necessarily have all of these things.
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但这几个地方不算传统意义上的酒店,所以它们也不一定有所有上面提到过的东西
05:01
So, a "hostel".
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这是hostel
05:03
A "hostel" is basically a bed, a place to sleep at night.
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一个“旅馆/招待所“说白了就是一张床,一个晚上可以睡觉的地方
05:07
It's where backpackers go.
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是“驴友”们去的地方
05:09
It's very cheap, very no frills we call it.
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这种地方非常的便宜,非常简朴
05:17
So if you think about, like, a carpet or a lamp, you know, the little strings that hang
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比如说你想像一张地毯啊,或是一盏台灯外沿上挂的那些线丝
05:21
on the outside, these are frills.
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那些就叫“frills”
05:23
These are extras that you don't need.
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这都是多余的不需要的累赘
05:25
A hostel, you get a bed, you get a bathroom - that's it; nothing else, but very cheap.
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在一个这种hostel里面,你会被提供一张床,一个卫生间,但就仅此为止了;没有其他东西,但是非常便宜
05:31
Even housekeeping you don't get.
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连客房服务都没有的
05:33
A motel is basically a small hotel.
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一个motel/汽车旅馆其实就是一个很小型的酒店
05:37
There's still going to be a front desk where you check in, there's still going to be housekeeping,
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它们还是有一个你可以登记入住的前台,有客房服务
05:41
but you won't have any of these services.
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但是上面这些服务就不会有了
05:43
The concierge will be a rack on the wall with brochures that you can just go pick up, that's
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concierge/门房 会变成墙上一个装着小册子的架子
05:49
your concierge.
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这就是你的门房了
05:50
You make your own plans.
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你自己作出自己的计划
05:52
Mostly you see these along highways where people are driving, they need to take a rest,
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大部分时候汽车旅馆都在高速公路边上很常见,为了给开车需要休息的人们提供一个住所
05:58
they stop for the night, they sleep, they leave in the morning, they move on.
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他们晚上停留,睡觉,早上离开,就开车继续前行了
06:02
"B&B" is basically "bed and breakfast".
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B&B 基本上就是“床和早餐” (食宿)
06:11
Usually this is a person's home or a couple's home that they let out to people to stay in.
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通常这是 个人的房子,但是他们外租给其他人来住
06:18
So I have a house, a big house, I have four or five bedrooms, and I rent those bedrooms
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所以我有一个很大的房子,有四到五个卧室,然后我把这些卧室租出去
06:24
out to people who want to spend the night.
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租给想要过夜的人
06:26
Usually you'll find them in small towns, it's a little bit more quaint.
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通常你会在小城镇里找到这些,而且有一番别致的风味
06:35
"Quaint" means, like, it's a little bit special, and friendly, and nice, and you get a little
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Quaint的意思是,有一点点特别,友好,舒适
06:39
bit of a different and more personal experience.
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而且你可以获得一些比较私人的经历
06:42
You feel like you're at home, except that you're in somebody else's home, and they're
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你会感觉有种在家的亲切,只不过你在别人家里,
06:46
taking care of you.
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而且是他们来照顾你
06:47
And they will offer you breakfast.
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而且他们会给你提供早餐
06:49
You will pay for dinner, but they do offer dinner as well.
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你需要为晚餐付费,但他们也会做
06:52
The bed and the breakfast is what you pay for, and it's usually like a little, nice, hot meal.
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只有床位和早餐是你要付费的,而且通常是一顿贴心的温热简餐
06:58
On the other hand, most places, not including hostel; motel, B&B, etc., everybody offers
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从另一方面来讲,大部分地方,不包括hostel,motel,B&B,等等,
07:04
a complimentary breakfast.
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其他酒店都会赠送早餐
07:06
"Complimentary" basically means free.
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Complimentary大概就是 免费 的意思
07:10
Okay? You don't pay for it, it's part of your cost of the room.
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你不需要单独付费了,这是你所已经支付的一部分
07:14
But a lot of places will give you a "continental breakfast".
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但很多地方会提供“地域特色的早餐“
07:17
Now, it sounds fancy, but it's really not.
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这听起来很酷炫,但其实不是的
07:20
It's some baked goods, some jam, some butter, tea, coffee, a few cookies maybe here and there.
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其实就是一些烤的食品,果酱,黄油,茶,咖啡,一些饼干而已
07:26
It's not a hot meal.
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甚至都不是热的餐食
07:28
It's very basic.
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非常的简单
07:29
You go, you help yourself.
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你自己去拿自己想吃的
07:31
They have a counter with all this stuff on it, you take what you want, you eat, you leave.
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有个柜台上会放了所有这些东西,你拿走你想吃的,吃完了你就可以走了
07:36
There's no waiter, no waitress, no hot meal usually in a continental breakfast.
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没有服务员提供给你热餐
07:42
Okay?
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明白吗
07:43
So now you're ready to go, what do you say, what do you do?
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那么现在你已经准备好出发了,你应该说什么,你又应该做什么呢
07:46
Let's look at that.
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我们来看看吧
07:47
Okay, so first you walk into the hotel, what do you say to the person at the front desk?
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好的,那么你现在先走进了酒店,你要对前台的人说什么?
07:52
Okay?
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嗯?
07:53
You go up...
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你走向前...
07:54
Now, if you have a reservation from before, maybe you called the hotel and you booked
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如果你之前有预定的话,就是说你可能给酒店打了个电话然后预订了一个房间
07:58
a room, maybe you did it online, you made a reservation, everything is set, you walk
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或者你是在网上订的,都准备好了
08:03
in and you say: "Hi, I'd like to check in, please."
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你就走进酒店说:“你好,我想要登记入住,谢谢!”
08:07
When you leave, say the same thing, but "out" instead of "in".
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当你离开酒店的时候,说的东西是一样,只是把“入住”换成“退房”
08:09
"Hi, I'd like to check out", and talk about that in a minute.
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“你好,我想要登记退房,谢谢“
08:13
If you're just walking in and you don't have a reservation, just say: "I'd like a room."
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如果你没有预订房间而直接走进一个酒店,你就说:“我要开个房”
08:18
So if you have a reservation, they will ask: "Do you have a reservation?" on the first one.
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如果你有预订的话,酒店工作人员就会问你“你有预订吗?” 第一种情况下你可以说:
08:23
"Yes, it's under" your name.
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“有的,是用‘我的名字’ 订的”
08:25
"Yes, it's under Smith, Michael."
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比方说:“有预订,是用Smith, Michael 订的“
08:27
Okay?
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懂了吗?
08:28
-"No, I don't have a reservation, that's why I'd like a room."
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第二种情况的时候你说:“没有,我没有预订,所以我要现在开房。”
08:31
-"Okay. How long will you be staying?"
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“好的,你要停留多久呢?”
08:33
Basically: How many nights?
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基本上等于:“你要住几晚?”
08:35
Or they may just say: "How many nights?"
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他们也有可能直接问你“要住几晚?”
08:37
How many nights will you be staying at the hotel?
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也就是“你要在酒店待多少个晚上?”
08:39
Two, three, four, whatever.
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两个晚上,三个,四个,随便
08:41
You can give them the dates or you can give them the number of nights, both work.
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你可以告诉他们离开的日期,也可以告诉他们天数,都可以
08:46
Now, if everything works out okay, they'll just do some typing-dah-dah-dah-dah-dah-"Can
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现在如果所有都进行的很顺利,他们就只会敲几个键盘————
08:50
I have your credit card?
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然后“请问可以给我一下你的信用卡吗?”
08:52
Can I have your passport?"
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“请问可以出示一下你的护照吗?”
08:53
You give it to them, they continue.
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你把东西给他们,他们就继续
08:55
Okay?
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就这么简单
08:56
Smoking or non-smoking, although a lot of hotels these days don't have smoking rooms,
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可吸烟的还是无烟楼层?虽然现在大部分酒店都没有允许吸烟的房间了
09:02
but that's another story.
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但那就是另一回事了
09:03
And then they'll say: "Okay, here you go.
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然后他们就会说:“好啦,给你,你可以走了“
09:05
Here are your keys.
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这儿是你的房卡(或钥匙)
09:06
There's the elevator", on your way.
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那边是电梯,然后你就可以上楼了
09:10
The bellhop will take your bags.
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而bellhop就会帮你拿上你的行李
09:11
But if they don't have rooms they could say three things.
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但如果他们没有房间了,他们就可以说:
09:14
"We have no vacancies."
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我们没有空房了
09:16
"Vacancy" means an empty or available space.
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Vacancy的意思就是空的、可提供的房间
09:20
If they have no vacancies, means they have no rooms, go to the next hotel.
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如果他们说他们没有vacancies,也就是说他们没有房间了,那你就去下一家酒店吧
09:25
Or: "I'm afraid we are at maximum capacity."
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或者“我们恐怕已经达到最大载量了”
09:29
It basically means all of the rooms are being used, we have nothing to offer you.
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09:33
Go to the next hotel.
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09:35
"We are all booked" or "We are full."
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09:38
Basically, we have no rooms.
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09:40
Go to the next hotel.
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09:41
Ideally, book your hotel room well in advance so that way you don't have any problems when
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09:48
you get to wherever you're going.
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09:50
Not always possible, but try to do.
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并不总是可行,但是可以尝试
09:52
Now, when you check out then a few other things you need to take care of.
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当你登记入住时,你要注意几个东西
09:57
Okay? So let's look at that.
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现在让我们来谈谈这几个注意事项
09:59
Okay, so now you've checked in, you've put your bags in your room, everything's good,
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当你登记完,你把你的包、行李,放进房间里,一切都很顺利
10:03
you want some things.
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但是你还有想要的东西
10:05
You want value for your money.
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你想要把你的钱花的尽值
10:07
You paid a lot of money, you want to get some of this value back.
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你交了很多钱,你想要花的物有所值
10:10
So, there are services available at a hotel.
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所以你会注意到酒店脸的娱乐设施和服务等等
10:13
Again, remember a hostel you're not getting pretty much anything.
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但再次记住,在一个旅舍/hostel你基本上是不会有这些服务的
10:16
In fact, most hostels you're going to be sharing a room, so you're going to be locking your
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事实上,大多数的旅舍会让你和其他人共用一个房间,所以你需要把行李锁在
10:20
things under your bed so nobody steals them anyway.
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床底下,以免被别人偷走
10:22
It may be a dorm, it may be bunkbeds.
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可能像个宿舍,是个双层床也有可能
10:25
Hotel, a little bit more elegant, you get more things.
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酒店就更讲究一些了,你也可以得到更多这些方面的服务
10:28
So, if you want the front desk to call you in the morning and wake you up, say:
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如果说你想要前台在早上叫你起床,你就说:
10:34
"Can I get a wakeup call for Tuesday at 7am?"
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“可以在周二早上七点钟的时候给我一个wakeup call吗?”
10:38
Okay?
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懂了?
10:39
Don't forget to say please to everything.
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而且别忘了每一次都记得说“请”
10:41
Be polite, but I'll talk about that in a second.
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要很礼貌,不过这个问题我会一会儿讨论
10:44
"Can I get a wakeup call for 7am on Friday, please?",
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“请问可以在周五早上七点钟给我wakeup call吗?”
10:47
"Can I get extra towels, extra linens, an extra cot?"
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“请问我可以要多一个毛巾,多一个(亚麻)被套,多一个折叠床吗?“
10:50
An extra towel, very clear.
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extra towel,相信大家都明白什么意思
10:52
Linens, sheet, pillowcase, things for the bed basically.
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Linens(亚麻),床单,枕套,本质上都是床上用品啦
10:56
A cot, if you have too many people...
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cot,就是当你有太多人的时候...
11:00
Let's say your room has two beds but you're five people, so two, two and you need an extra
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比如说你的房间是两床的,但你有五个人,这样的话一张床两个人还多一个人
11:05
cot which is basically like a small bed that they fold up, it's on wheels.
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cot就是一个带轮子的折叠床
11:10
They can bring it to you, one person can sleep there on the side.
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酒店人员会带上来给你,这样多的那个人就可以睡在这里了
11:15
"Can I reserve the airport shuttle?" or "a seat on the airport shuttle?" if it's a bus.
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“可以帮我预订机场巴士吗”或者“可以帮我预留一个座位吗?”
11:21
If you need to get to the airport, you don't want to get a taxi, the...
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...如果你需要去机场但又不想打的士车的时候 ...
11:24
If the hotel offers it...
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...而且是当酒店有这个服务的时候...
11:26
So first ask: "Do you have an airport shuttle?"
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所以先问:“你们有机场大巴吗?”
11:28
If they do, you reserve a seat, they take you to the airport.
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如果有,你就可以预订一个座位,然后酒店就可以送你去既唱了
11:33
Very easy for you, you don't have to pay for a taxi.
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对于你来说轻松多了,你就少付一辆的士的钱了
11:36
Now, speaking of paying, when you come to check out, you don't have to say much.
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说到付钱,当你要退房的时候,你要说的也不多
11:41
"I'd like to check out, please."
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“我想要退房,谢谢”
11:42
Type, type, type, type, type: "Here's your bill, please.
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然后他们就会打字打字打字打字打字:“这是你的账单,谢谢。”
11:45
Should we put it on your credit card?"
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请问你要用信用卡支付吗?
11:47
-"Yes", "No" or "Cash".
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是的,或是 ‘现金’
11:50
So, what are the charges that you might find on your bill that might surprise you?
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所以,你会发现哪些让你震惊的账单呢
11:55
Okay? Charges, fees basically.
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像这种收费项目啊,往往都是
11:58
"Pay-per-view".
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付费观看
11:59
Be very careful with your TV in your room.
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尤其小心酒店房间里的电视
12:02
Sometimes you'll see a sporting event and you think: "Oh yeah, I want to watch", but
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有时候你可能会看见你个你想看的体育项目,然后说:“哇我超想看”
12:06
it's not free.
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但是他不是免费的
12:07
Maybe you press the button, you accepted the pay-per-view.
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也许你按下观看按钮时,你就接受了他们的收费协议
12:09
So every time you view this channel you're paying for it.
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所以你每次看这个频道都是在付费的
12:13
Or you have "on-demand", so there are some movie channels and if you press "Okay", they
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有时候你会有其他需求,比如一些电影频道,你点了“okay”键
12:19
will show you the movie, but you're paying for it.
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他们就会给你放电影,但其实你在为这部电影付费
12:22
And you won't even know that you're paying for it until you go down to check out and
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而你甚至不知道你在为什么东西付费,知道你去前台查房登出的时候
12:26
your bill puts all these movies on there.
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你的账单上会出现所有的电影收费
12:29
Right?
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对吧
12:31
There's a mini bar in the hotel.
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酒店里会有迷你吧
12:33
Just because they give you a mini bar and they put alcohol in it doesn't mean it's complimentary,
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但这并不意味着他们放在那里的酒精饮料
12:39
doesn't mean it's free.
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你可以免费享用
12:40
If you drink the alcohol you're going to pay for the alcohol, if you eat the snacks you're
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如果你喝了,你就要付费
12:44
going to pay for the snacks, so be careful about that as well.
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小吃和零食同理,所以一定要对这些物品小心
12:48
If you ordered room service...
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如果你点了客房服务...
12:50
So in a lot of hotels you can pick up the phone, there's a menu on the desk where the
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很多酒店都可以让你通过电话订餐,往往电话旁会有菜单
12:55
phone is and you can order food or drinks, or whatever you need and they will bring it
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你拿起电话就开始点餐食和饮料或是任何你需要的食物,他们会为你送上来
13:00
to your room, and then you will pay for it later.
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带到你的房间,你就要付费
13:03
Now, you can pay for it then or you can just tell them: "Please bill my room."
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现在你可以直接付款或是说 'Plz bill my room''
13:07
It means put the charge on the room and when I check out I will pay everything together.
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这个意思是你会让他们把所有消费账单加在你的客房花费里面,这样你结账时就会统一收费
13:13
Okay?
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okay?
13:14
Now, in some hotels...
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好吧,在某些酒店
13:16
Most hotels have amenities, but in some hotels you have to pay extra for the amenities.
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我是说大部分酒店,会有配套设施。但是有些酒店是要根据这些设施收费的
13:20
"Amenities" are facilities, things that you can use; a gym, a sauna, a spa.
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Amenities 是指酒店的配套设施,比如健身房,桑拿房,SPA房什么的
13:27
All of these things are called amenities.
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所有这些都叫Amenities
13:29
They're extras, and you may have to pay for them so find out before then:
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他们是额外设施,你可能要付费
13:34
Do I have to pay for this?
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所以每次使用前都要说:“我要付费使用吗?”
13:35
Very straightforward. Okay?
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超直白的,对吧?
13:37
And then you check out, pay your bill, and you go to the airport or you go wherever you
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然后你就可以开心的付款,结账,然后去机场干其他的blah blah blah
13:43
go next.
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下一点
13:44
Now, it's very important...
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非常重要
13:46
And again, this comes down to culture.
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再强调一遍,这些和当地文化有关
13:49
Different cultures have different customs.
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不同文化有不同的风俗
13:51
If you're coming to a place like Canada or the States, or in Europe, etc., all these
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如果你来到加拿大,美国,或是欧洲国家啊
13:56
places, Australia, be polite and be courteous.
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澳大利亚之类的,一定要保持礼貌
14:01
Just because these people are working in hospitality...
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因为他们当中很大一部分人是在服务业服务的
14:04
So, "hospitality"...
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所以,"hospitality"一词
14:08
The hospitality industry has nothing to do with hospitals.
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这个词和医院没有一点关系"hospital"
14:12
It's basically the industry of taking care of people.
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因为它基本上只是服务关照人们的一个产业
14:15
So, hotels, restaurants, waiters, waitresses, etc.
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所以,酒店,餐馆,侍者这些等等
14:19
Don't forget to tip.
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别忘了给小费
14:22
Okay?
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好吗
14:23
If you're staying in the room for a few days, leave a little bit of money for the maid.
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如果你在酒店房间里呆几天,一定要给清洁阿姨留一点小费
14:27
Okay?
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14:27
If you're going to the restaurants, leave a tip for the waitresses and waiters.
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好吗
如果你去餐厅,记得给侍者什么的留点小费
14:31
They also tip their cooks after or the chefs, whatever.
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他们也许会分一些给厨师,后厨什么的
14:35
Be polite, be courteous, follow the cultural rules of the place you're at.
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保持礼貌,入乡随俗
14:40
Sometimes if you don't do that you might find out that later that something not nice happened
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有时候你不这么做得话,并且发生了些不好的东西
14:46
to you.
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14:47
If you go to a restaurant and you're rude to the waiter or waitress or you don't tip,
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比如你去一家餐馆并且没给小费
14:51
but then you go back another time, and they'll remember you - they might do something not
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当你下次再去的时候他们也许会记仇--也许会
14:56
so nice to your food, so you don't want that to happen.
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对你食物做一些不可描述的事情,所以你不想这种事情发生
14:59
Be nice, follow the cultural norms of the place.
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善良点,入行随俗嘛
15:03
I hope that's very helpful.
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希望我说的对你有些帮助
15:04
I hope you have a great time on your travels, wherever it is that you end up going.
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希望你享受你的旅行并且有一段美好时光无论在何处
15:09
If you need these words, you know them, go practice them on www.engvid.com.
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如果你需要这些生词,理解它们,去做些练习,去 www.engvid.com
15:14
There's a quiz there, you can find out if you understand these words.
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上面有些小测,你可以测测你是否真的掌握了这些词
15:17
If you have any questions, there's a forum, ask me there and I'll be happy to answer.
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如果你还有任何问题,我们有一个论坛,你可以留言提问,我会乐意解答
15:22
And, of course, subscribe to my YouTube channel and come back again soon for more great lessons.
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当然啦,不要忘记关注我们的油管频道并随时回来看看一些更棒的教程
15:27
Bye-bye.
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拜拜~
About this website

This site will introduce you to YouTube videos that are useful for learning English. You will see English lessons taught by top-notch teachers from around the world. Double-click on the English subtitles displayed on each video page to play the video from there. The subtitles scroll in sync with the video playback. If you have any comments or requests, please contact us using this contact form.

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