How to Ask for More — and Get It | Alex Carter | TED

The most important things I know about negotiation

I learned in a kayak

on my honeymoon.

(Laughter)

Picture this.

I arrive in Hawaii,

and I look adoringly at my brand new husband

as we get in a two-person kayak together for a river tour.

Then things go wrong fast.

You see, in a two-person kayak, the passenger in the back,

usually the larger passenger,

is supposed to drive using their paddles.

Well, I didn’t like how he was driving.

(Laughter)

So I decided to drive my own way.

And exactly at the moment I thought I had taken over --

We flipped over.

(Laughter)

Three separate times.

Apparently we set a record.

So I get back in the kayak now dripping wet,

when our guide up ahead turns back and says,

"OK folks, let's negotiate these things to the left

because you're going to hit that beach up ahead."

Negotiate the kayak.

In that moment,

I realized that although I had been teaching negotiation

for a few years already,

I had missed something important.

And I was not alone.

A lot of us have misconceptions about negotiation.

We are taught that it's a battle over money,

that it involves losing,

so we either fear it or we avoid it altogether.

In fact,

54 percent of us didn't negotiate our last salary.

That's from research, by the way.

I'm not actually seeing into your souls.

(Laughter)

The fact is that before that guide,

I had never heard anyone use the word negotiate that way before.

I, too, had absorbed this message that it was a contest of wills.

You know, like five minutes earlier when I dunked us in the river.

But there's another way to think about it, isn't there?

When I negotiate my kayak toward a beach,

what am I doing?

I'm steering.

Today, I want to share five lessons about negotiation

that just might change your life.

And the first is this:

negotiation is simply steering.

It is any conversation in which you are steering a relationship.

And it's so much more than the money conversations.

You know, just like a kayak,

where we want to steer consistently to get to our goal.

We can be steering our relationships

almost every minute of the day.

You know, when I got back from that honeymoon,

I looked around and I saw opportunities to negotiate everywhere.

I could be getting to know my bosses better

so that I understood what they prioritized most.

I could be calling my clients regularly

and asking them what was new in their businesses.

And I realized something powerful.

If we intentionally focus on the everyday steering,

what happens when we do get to the money conversations?

We're more likely to be successful.

Which brings me to lesson two.

Curious people make more money.

There's one negotiation technique that most of us are not using.

So years ago, a professor set people up to negotiate as part of a study.

Only seven percent of those people achieved the optimal outcome.

What did they do?

Well, they didn't lead with their points.

They asked questions first.

Bottom line, in negotiation,

you get more by asking questions than you do by arguing.

But not just any questions.

That seven percent?

They asked open questions.

Questions that uncovered the other person's needs,

concerns, and goals,

And most of us aren't great at that.

When I teach people about asking questions, I say, OK,

I've just taken a trip.

What can you ask me to get some good information?

Top two questions they ask?

I bet you could guess.

Number one:

Where did you go?

Reno.

Did you have a good time?

Yeah.

Two closed questions.

Two one-word answers.

So what’s the best question?

Well, it's a little bit of a trick, because technically,

the best question of all doesn't end with a question mark.

It's: "Tell me all about your vacation."

"Tell me" is the biggest question you can ask,

and it is the most powerful first question in any negotiation:

at work or at home.

With the hiring manager:

"Tell me how the company sees the salary range for this position."

With your teenager:

"Tell me what's making you ask for a 50-dollar-a-week allowance?"

(Laughter)

"Tell me" gets you the most information,

but it also builds trust, so it creates the best deals.

Lesson three:

the negotiation starts before the negotiation starts.

Most people don't know

that every negotiation actually comes in two parts.

The second part we all know about,

that's where we're sitting down with someone else.

But that first part,

that's what I call the mirror.

Because we have to negotiate with ourselves first

before we negotiate with anyone else.

And it's the most critical part of the negotiation, too,

because if we don't get this right,

the negotiation stops there.

We don't ask.

We get confused about our priorities.

We shut ourselves down before we give anybody else the chance.

If you want to master the mirror, try asking yourself,

how have I handled something like this successfully before?

Did you know that research shows

if we think about a time and write it down,

that we achieved great results before we go into negotiate,

we are more likely to negotiate well.

Why?

Because we remind ourselves of who we are at our most powerful,

and we also gather data on strategies that are likely to work for us.

Lesson four.

Land the plane.

I worked with a brilliant sales executive who sometimes would lose deals

because he talked too much.

He'd ask a great question,

and then he would get scared of the silence

so he would eat it up with his words.

"What do you need to get this done here today?

Well, I know our price point might be a little bit higher

than that of our competitors,

but I think if you go ahead and look at our customer reviews ..."

Want to know the secret to great deals?

Shut up.

Recent research found

that leaving a period of silence in negotiation

not only made it more likely

that the other person would give you a high-value move,

but it also came across as collaborative.

So how much silence?

I just did it.

Three and a half seconds.

See?

You were nervous, but we all survived.

(Laughter)

That's what I call landing the plane.

Ask your question,

make your proposal,

and then zip it.

And finally, lesson five.

Make your adversary your partner.

It’s 3am,

and you have five hours to go

before the entire world is expecting you and several other countries

to announce a peace deal.

But right now, you have a problem

because one of the other country's diplomats has left the building

and is down in the parking lot,

threatening to drive away because he feels disrespected.

This was the situation

that one of the diplomats I worked with faced.

But a lot of us face things like this in our everyday negotiations.

So much of the popular wisdom talks about our adversary,

our opponent.

Well, in most everyday negotiations,

that adversary at the bargaining table

becomes our partner

once that deal is done.

The boss who holds the keys to your raise,

once you get it, you're working together.

Or that home contractor you're negotiating with over your kitchen.

Once you settle on a price,

you're trusting her to build a room you're going to love for years to come.

And even when your spouse might feel like an opponent,

well, you're still sleeping in the same bed at the end of the day.

That diplomat I worked with,

he walked out of the building,

down to the parking lot,

and he approached the man who had left.

He said to him,

"We are on the same side."

He listened.

Eventually, the two men walked together back into that building,

and later they announced that peace deal.

My negotiation motto is this:

I never request;

I recruit.

I don't want to talk to someone across the table.

I want to pull them around with questions to my side of the table

so that we are now co-conspirators working toward the same goal.

Negotiation is not a battle.

It is simply steering.

And if we lead with curiosity about ourselves and about others,

we won't just create great deals,

we'll create great relationships along the way.

Speaking of which,

you might be wondering

what happened after the honeymoon.

Well, I'm glad to report

that my husband and I have been happily steering together

for 18 years.

(Applause)

Just not in a kayak.

(Laughter)

Thank you.

(Applause)