Powerful Listening Skills | How English Speakers Show They're Listening (And How You Can Too)

150,480 views

2020-06-10 ・ Speak Confident English


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Powerful Listening Skills | How English Speakers Show They're Listening (And How You Can Too)

150,480 views ・ 2020-06-10

Speak Confident English


μ•„λž˜ μ˜λ¬Έμžλ§‰μ„ λ”λΈ”ν΄λ¦­ν•˜μ‹œλ©΄ μ˜μƒμ΄ μž¬μƒλ©λ‹ˆλ‹€. λ²ˆμ—­λœ μžλ§‰μ€ 기계 λ²ˆμ—­λ©λ‹ˆλ‹€.

00:00
Hey, it's Annemarie was Speak Confident English.
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이봐, AnnemarieλŠ” Speak Confident Englishμ˜€λ‹€.
00:03
This is exactly where you want to be every week to get the confidence you want
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이것은 당신이
00:07
for your life and work in English.
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μ˜μ–΄λ‘œ μ‚Άκ³Ό 일에 λŒ€ν•΄ μ›ν•˜λŠ” μžμ‹ κ°μ„ μ–»κΈ° μœ„ν•΄ 맀주 κ°€κ³  싢은 κ³³μž…λ‹ˆλ‹€. ν•œλ™μ•ˆ
00:10
If you've been following me for a while, then, you know,
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μ €λ₯Ό λ”°λΌμ˜€μ…¨λ‹€λ©΄
00:13
at Speak Confident English,
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Speak Confident Englishμ—μ„œ
00:15
we are all about helping you speak with confidence.
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μ €ν¬λŠ” μ—¬λŸ¬λΆ„μ΄ μžμ‹ κ° 있게 말할 수 μžˆλ„λ‘ λ„μ™€λ“œλ¦½λ‹ˆλ‹€.
00:19
We do exactly what our name says.
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μš°λ¦¬λŠ” 우리의 이름이 λ§ν•˜λŠ” 것을 μ •ν™•νžˆ ν•©λ‹ˆλ‹€.
00:22
We focus on helping you and all of our students sound calm,
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μš°λ¦¬λŠ” κ·€ν•˜μ™€ λͺ¨λ“  학생듀이
00:27
smooth, and in control when you speak.
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말할 λ•Œ μ°¨λΆ„ν•˜κ³  λ§€λ„λŸ½κ³  ν†΅μ œλ ₯ 있게 듀리도둝 λ•λŠ” 데 쀑점을 λ‘‘λ‹ˆλ‹€.
00:30
We focus on strategies that help you think clearly in English so you
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μš°λ¦¬λŠ” 당신이 λ§ν•˜κ³  싢은 것을 λ§ν•˜λŠ” 데 도움이 λ˜λŠ” 단어λ₯Ό 선택할 수 μžˆλ„λ‘ μ˜μ–΄λ‘œ λͺ…ν™•ν•˜κ²Œ μƒκ°ν•˜λŠ” 데 도움이 λ˜λŠ” μ „λž΅μ— 쀑점을 λ‘‘λ‹ˆλ‹€
00:35
can choose the words that help you say what you want to say.
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. 예λ₯Ό λ“€μ–΄
00:40
Something that you might not know is that in the online courses that we teach,
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00:44
for example, in Fluency School,
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Fluency Schoolμ—μ„œ κ°€λ₯΄μΉ˜λŠ” 온라인 κ³Όμ •μ—μ„œλŠ”
00:47
we also focus on the art and power of listening because
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00:52
good communication is a two way street.
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쒋은 μ˜μ‚¬ μ†Œν†΅μ΄ μ–‘λ°©ν–₯ 거리이기 λ•Œλ¬Έμ— λ“£κΈ°μ˜ 예술과 νž˜μ—λ„ 쀑점을 λ‘‘λ‹ˆλ‹€. 잘
00:55
If you don't listen well,
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듣지 μ•Šκ±°λ‚˜
00:57
or if you don't understand what someone else is saying,
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λ‹€λ₯Έ μ‚¬λžŒμ˜ 말을 μ΄ν•΄ν•˜μ§€ λͺ»ν•˜λ©΄
01:00
it's nearly impossible to respond to a question correctly,
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μ§ˆλ¬Έμ— μ˜¬λ°”λ₯΄κ²Œ λŒ€λ‹΅ν•˜κ±°λ‚˜
01:04
or to have a healthy dialogue.
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κ±΄μ „ν•œ λŒ€ν™”λ₯Ό λ‚˜λˆ„λŠ” 것이 거의 λΆˆκ°€λŠ₯ν•©λ‹ˆλ‹€.
01:07
So in today's Confident English lesson, we're going to focus on four things.
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κ·Έλž˜μ„œ 였늘의 Confident English μˆ˜μ—…μ—μ„œ μš°λ¦¬λŠ” λ„€ 가지에 집쀑할 κ²ƒμž…λ‹ˆλ‹€.
01:11
Number one,
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첫째,
01:12
what exactly is the power of listening and how does listening benefit you?
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경청의 νž˜μ€ μ •ν™•νžˆ 무엇이며 경청이 λ‹Ήμ‹ μ—κ²Œ μ–΄λ–€ 이점이 μžˆμŠ΅λ‹ˆκΉŒ?
01:18
Number two,
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두 번째,
01:19
what are the signs English speakers use to show that they're listening
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μ˜μ–΄ μ‚¬μš©μžκ°€ λ‹Ήμ‹ μ˜ 말을 λ“£κ³  μžˆλ‹€λŠ” 것을 보여주기 μœ„ν•΄ μ‚¬μš©ν•˜λŠ” μ‹ ν˜ΈλŠ” λ¬΄μ—‡μž…λ‹ˆκΉŒ
01:24
to you?
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?
01:25
How will you know that someone is really focused on what you're saying?
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λˆ„κ΅°κ°€κ°€ 당신이 λ§ν•˜λŠ” 것에 μ •λ§λ‘œ μ§‘μ€‘ν•˜κ³  μžˆλ‹€λŠ” 것을 μ–΄λ–»κ²Œ μ•Œ 수 μžˆμŠ΅λ‹ˆκΉŒ?
01:30
Number three,
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μ„Έ 번째, μƒλŒ€λ°©μ˜ 말을 κ²½μ²­ν•˜κ³  μžˆμŒμ„ 보여주기 μœ„ν•΄
01:31
how can you select the right body language and verbal cues to show
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μ˜¬λ°”λ₯Έ 신체 언어와 μ–Έμ–΄ μ‹ ν˜Έλ₯Ό μ–΄λ–»κ²Œ 선택할 수 μžˆμŠ΅λ‹ˆκΉŒ
01:36
others that you are listening to them? And finally,
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? 그리고 λ§ˆμ§€λ§‰μœΌλ‘œ, μ‚¬λžŒλ“€μ΄ λ‹Ήμ‹ μ˜ 말을 듣지 μ•ŠλŠ”λ‹€λŠ” 것을
01:39
we're going to end with some things that you can say when you realize
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κΉ¨λ‹¬μ•˜μ„ λ•Œ 말할 수 μžˆλŠ” λͺ‡ κ°€μ§€λ‘œ 끝을 맺을 κ²ƒμž…λ‹ˆλ‹€.
01:44
people are not listening to you, but they should be.
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ν•˜μ§€λ§Œ 그듀은 κ·Έλž˜μ•Ό ν•©λ‹ˆλ‹€.
02:00
Let's get started with the first area of focus,
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첫 번째 초점 μ˜μ—­λΆ€ν„° μ‹œμž‘ν•˜κ² μŠ΅λ‹ˆλ‹€.
02:03
which is why is listening so important?
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λ“£κΈ°κ°€ μ™œ κ·Έλ ‡κ²Œ μ€‘μš”ν•œκ°€μš”?
02:06
How is it powerful and how will it benefit you?
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그것은 μ–Όλ§ˆλ‚˜ κ°•λ ₯ν•˜λ©° μ–΄λ–€ 이점이 μžˆμŠ΅λ‹ˆκΉŒ?
02:11
I want you to think for a moment how you feel when someone
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λˆ„κ΅°κ°€κ°€ λ‹Ήμ‹ μ˜ 말을 μ§„μ •μœΌλ‘œ 듀어쀄 λ•Œ μ–΄λ–€ 기뢄이 λ“œλŠ”μ§€ μž μ‹œ μƒκ°ν•΄λ³΄μ…¨μœΌλ©΄ ν•©λ‹ˆλ‹€.
02:15
truly listens to you,
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02:18
do you find that annoying or irritating, or do you feel respected,
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μ§œμ¦μŠ€λŸ½κ±°λ‚˜ μ§œμ¦λ‚˜κ±°λ‚˜
02:23
appreciated,
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02:25
heard when someone listens to you,
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λˆ„κ΅°κ°€κ°€ λ‹Ήμ‹ μ˜ 말을 κ²½μ²­ν•  λ•Œ 쑴쀑받고 κ°μ‚¬ν•˜λ‹€κ³  느끼며
02:28
they're giving you a gift. They're giving you their attention.
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그듀이 λ‹Ήμ‹ μ—κ²Œ 선물을 μ€€λ‹€κ³  λŠλΌλ‚˜μš”? 그듀은 λ‹Ήμ‹ μ—κ²Œ κ·Έλ“€μ˜ 관심을 μ£Όκ³  μžˆμŠ΅λ‹ˆλ‹€.
02:33
Their time. They are showing that they care about what you have to say.
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κ·Έλ“€μ˜ μ‹œκ°„. 그듀은 당신이 말해야 ν•˜λŠ” 것에 관심이 μžˆλ‹€λŠ” 것을 보여주고 μžˆμŠ΅λ‹ˆλ‹€.
02:38
Listening to someone else is an extremely powerful kind
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λ‹€λ₯Έ μ‚¬λžŒμ˜ 말을 λ“£λŠ” 것은 맀우 κ°•λ ₯
02:43
and generous act.
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ν•˜κ³  μΉœμ ˆν•˜κ³  λ„ˆκ·ΈλŸ¬μš΄ ν–‰λ™μž…λ‹ˆλ‹€.
02:46
I actually have a whole lesson on how to be interesting and cool and
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μ €λŠ” μ‹€μ œλ‘œ 재미있고 λ©‹μžˆκ³  μ˜μ–΄κ°€ λ˜λŠ” 방법에 λŒ€ν•œ 전체 μˆ˜μ—…μ„ λ°›μ•˜μŠ΅λ‹ˆλ‹€
02:51
English.
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.
02:52
And the focus is actually about listening.
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그리고 μ΄ˆμ μ€ μ‹€μ œλ‘œ 듣기에 κ΄€ν•œ κ²ƒμž…λ‹ˆλ‹€.
02:54
I'll leave a link to that lesson below,
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μ•„λž˜μ— ν•΄λ‹Ή κ°•μ˜μ— λŒ€ν•œ 링크λ₯Ό λ‚¨κ²¨λ‘κ² μ§€λ§Œ 잘 λ“£λŠ” μ‚¬λžŒμ΄
02:56
but let's talk about how being a good listener will benefit
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λ˜λŠ” 것이 μ–΄λ–€ 이점이 μžˆλŠ”μ§€ 이야기해 λ΄…μ‹œλ‹€
03:01
you.
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.
03:02
Number one, when you are a good listener,
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첫째, 잘 κ²½μ²­ν•˜λ©΄
03:05
it builds trust and it shows respect to others.
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μ‹ λ’°κ°€ μŒ“μ΄κ³  λ‹€λ₯Έ μ‚¬λžŒμ„ μ‘΄μ€‘ν•˜κ²Œ λ©λ‹ˆλ‹€.
03:09
This is important for building friendships and meaningful business
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μ΄λŠ” μš°μ •κ³Ό 의미 μžˆλŠ” λΉ„μ¦ˆλ‹ˆμŠ€
03:13
relationships. It can help you to have better interactions with team members,
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관계λ₯Ό κ΅¬μΆ•ν•˜λŠ” 데 μ€‘μš”ν•©λ‹ˆλ‹€. νŒ€ ꡬ성원, 고객 및 고객과 더 λ‚˜μ€ μƒν˜Έ μž‘μš©μ„ ν•˜λŠ” 데 도움이 될 수 μžˆμŠ΅λ‹ˆλ‹€
03:18
customers, and clients.
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.
03:20
It also leads to empathy,
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그것은 λ˜ν•œ λ‹€λ₯Έ μ‚¬λžŒλ“€μ„
03:22
the ability to better understand and connect to other people.
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더 잘 이해 ν•˜κ³  μ—°κ²°ν•˜λŠ” λŠ₯λ ₯인 곡감으둜 μ΄μ–΄μ§‘λ‹ˆλ‹€.
03:26
The second way that listening will benefit you is it helps you show that
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경청이 λ‹Ήμ‹ μ—κ²Œ 도움이 λ˜λŠ” 두 번째 방법은 λ‹€λ₯Έ μ‚¬λžŒμ΄ 당신이 λ‹€λ₯Έ μ‚¬λžŒμ—κ²Œ
03:31
you are interested in someone else when someone else
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관심이 μžˆλ‹€κ³ 
03:36
feels that you are interested in them,
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λŠλ‚„ λ•Œ 당신이 λ‹€λ₯Έ μ‚¬λžŒμ—κ²Œ 관심이 μžˆλ‹€λŠ” 것을 λ³΄μ—¬μ£ΌλŠ” 데 도움이 되며,
03:39
it helps conversations to become more open, honest,
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λŒ€ν™”κ°€ 더 개방적이고 μ •μ§ν•˜λ©°
03:43
and engaging.
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맀λ ₯적이 λ˜λ„λ‘ λ„μ™€μ€λ‹ˆλ‹€.
03:45
In other words, conversations are more interesting and fun.
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즉, λŒ€ν™”κ°€ 더 ν₯λ―Έλ‘­κ³  μž¬λ―ΈμžˆμŠ΅λ‹ˆλ‹€.
03:49
The third way that powerful listening will benefit you is it will help you
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κ°•λ ₯ν•œ λ“£κΈ°κ°€ λ‹Ήμ‹ μ—κ²Œ 도움이 λ˜λŠ” μ„Έ 번째 방법은
03:54
truly understand people and what they want.
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μ‚¬λžŒλ“€ κ³Ό 그듀이 μ›ν•˜λŠ” 것을 μ§„μ •μœΌλ‘œ μ΄ν•΄ν•˜λŠ” 데 도움이 될 κ²ƒμž…λ‹ˆλ‹€.
03:58
As a result, you'll have fewer misunderstandings or disagreements.
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결과적으둜 μ˜€ν•΄λ‚˜ λΆˆμΌμΉ˜κ°€ 쀄어듀 κ²ƒμž…λ‹ˆλ‹€.
04:03
You can reach an agreement more easily.
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보닀 μ‰½κ²Œ β€‹β€‹ν•©μ˜μ— 도달할 수 μžˆμŠ΅λ‹ˆλ‹€.
04:06
You can make better decisions and you can also handle customer
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더 λ‚˜μ€ 결정을 내릴 수 있고 고객
04:11
complaints better as well.
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λΆˆλ§Œμ„ 더 잘 μ²˜λ¦¬ν•  μˆ˜λ„ μžˆμŠ΅λ‹ˆλ‹€.
04:13
Again, listening to someone else carefully,
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λ‹€μ‹œ λ§ν•˜μ§€λ§Œ, λ‹€λ₯Έ μ‚¬λžŒμ˜ 말을 주의 깊게 λ“£κ³ 
04:16
truly giving them your attention is a gift,
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μ§„μ •μœΌλ‘œ 관심을 κΈ°μšΈμ΄λŠ” 것은 μ„ λ¬Όμ΄μ§€λ§Œ,
04:19
but it also has enormous benefits for you.
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그것은 λ˜ν•œ λ‹Ήμ‹ μ—κ²Œ μ—„μ²­λ‚œ 이점이 μžˆμŠ΅λ‹ˆλ‹€.
04:23
So let's talk about how you can know if an English
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κ·Έλž˜μ„œ μ˜μ–΄
04:28
speaker is listening to you. What are the signs,
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ν™”μžκ°€ λ‹Ήμ‹ μ˜ 말을 λ“£κ³  μžˆλŠ”μ§€ μ–΄λ–»κ²Œ μ•Œ 수 μžˆλŠ”μ§€ 이야기해 λ΄…μ‹œλ‹€. μ˜μ–΄ μ‚¬μš©μžκ°€ λ‹Ήμ‹ μ˜ 말을 λ“£κ³  μžˆμŒμ„ 보여주기 μœ„ν•΄ μ‚¬μš©ν•˜λŠ” 기호,
04:31
cues sounds or words that English speakers use to show
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λ‹¨μ„œ μ†Œλ¦¬ λ˜λŠ” λ‹¨μ–΄λŠ” λ¬΄μ—‡μž…λ‹ˆκΉŒ?
04:36
that they're listening to you. I have to warn you. It's a little noisy.
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λ‚˜λŠ” λ‹Ήμ‹ μ—κ²Œ κ²½κ³ ν•΄μ•Όν•©λ‹ˆλ‹€. 쑰금 μ‹œλ„λŸ½μŠ΅λ‹ˆλ‹€.
04:41
Let's start with some of the verbal cues that English speakers use.
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μ˜μ–΄ μ‚¬μš©μžκ°€ μ‚¬μš©ν•˜λŠ” λͺ‡ 가지 ꡬ두 λ‹¨μ„œλΆ€ν„° μ‹œμž‘ν•˜κ² μŠ΅λ‹ˆλ‹€.
04:45
And when I say verbal cues, that means sounds and words that we use.
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μ œκ°€ 언어적 λ‹¨μ„œλ₯Ό 말할 λ•Œ 그것은 μš°λ¦¬κ°€ μ‚¬μš©ν•˜λŠ” μ†Œλ¦¬μ™€ 단어λ₯Ό μ˜λ―Έν•©λ‹ˆλ‹€.
04:51
If you've ever joined me for a class,
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μˆ˜μ—…μ— 저와 ν•¨κ»˜ ν•œ 적이 μžˆκ±°λ‚˜
04:53
or if you've had conversations with native English speakers,
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μ˜μ–΄ 원어민과 λŒ€ν™”λ₯Ό λ‚˜λˆˆ 적이 μžˆλ‹€λ©΄ 말할 λ•Œ
04:57
you'll notice that they're really noisy when you're speaking,
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그듀이 정말 μ‹œλ„λŸ½λ‹€λŠ” 것을 μ•Œκ²Œ 될 κ²ƒμž…λ‹ˆλ‹€
05:01
you'll hear things like,
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05:05
Hmm.
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.
05:06
Uh huh.
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μ–΄ ν—ˆ.
05:07
Yeah. Oh,
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응. 였,
05:09
Whoa. You'll also hear where it's like, yes, I see. Yeah.
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μ›Œ. 당신은 λ˜ν•œ 그것이 같은 곳을 λ“£κ²Œ 될 κ²ƒμž…λ‹ˆλ‹€. 예, μ•Œκ² μŠ΅λ‹ˆλ‹€. 응.
05:14
Really?
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정말?
05:16
Oh, wow.
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였 μ™€μš°.
05:18
No way.
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μ•ˆ λΌμš”.
05:20
Seriously.
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μ§„μ§€ν•˜κ²Œ.
05:22
As I said, English speakers are a little noisy when they're listening,
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λ‚΄κ°€ λ§ν–ˆλ“―μ΄, μ˜μ–΄ 원어민듀은 듀을 λ•Œ μ•½κ°„ μ‹œλ„λŸ½μ§€λ§Œ, κ·Έ
05:26
but all of those verbal sounds and words are indicators
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λͺ¨λ“  언어적 μ†Œλ¦¬ 와 λ‹¨μ–΄λŠ”
05:31
that they're listening to you. They are not signs of agreement,
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그듀이 λ‹Ήμ‹ μ˜ 말을 λ“£κ³  μžˆλ‹€λŠ” ν‘œμ‹œμž…λ‹ˆλ‹€. 그것듀은 λ™μ˜μ˜ ν‘œμ‹œκ°€ μ•„λ‹ˆλΌ
05:35
but they are signs that say, I'm listening to you.
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λ‚΄κ°€ λ‹Ήμ‹ μ˜ 말을 λ“£κ³  μžˆλ‹€λŠ” ν‘œμ‹œμž…λ‹ˆλ‹€.
05:39
I hear what you're saying. I'm responding to you.
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λ‚˜λŠ” 당신이 λ§ν•˜λŠ” 것을 λ“£μŠ΅λ‹ˆλ‹€. λ‚˜λŠ” λ‹Ήμ‹ μ—κ²Œ μ‘λ‹΅ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€.
05:43
So if you're in a conversation with someone,
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λ”°λΌμ„œ λˆ„κ΅°κ°€μ™€ λŒ€ν™”λ₯Ό ν•  λ•Œ
05:46
an English speaker and you're hearing all those sounds and words,
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μ˜μ–΄ μ‚¬μš©μžκ°€ κ·Έ λͺ¨λ“  μ†Œλ¦¬μ™€ 단어λ₯Ό λ“£λŠ”λ‹€λ©΄
05:51
that is a sign of active listening,
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그것은 적극적인 경청의 ν‘œμ‹œμ΄λ©°
05:54
they're showing you a form of respect.
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그듀은 λ‹Ήμ‹ μ—κ²Œ μΌμ’…μ˜ 쑴경심을 λ‚˜νƒ€λ‚΄κ³  μžˆλŠ” κ²ƒμž…λ‹ˆλ‹€.
05:57
These verbal cues are particularly important for telephone conversations when we
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μ΄λŸ¬ν•œ μ–Έμ–΄ μ‹ ν˜ΈλŠ” 도움이 λ˜λŠ”
06:02
don't have body language or facial expressions to help us. So again,
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신체 μ–Έμ–΄λ‚˜ μ–Όκ΅΄ ν‘œμ •μ΄ 없을 λ•Œ μ „ν™” λŒ€ν™”μ— 특히 μ€‘μš”ν•©λ‹ˆλ‹€. λ‹€μ‹œ λ§ν•˜μ§€λ§Œ,
06:06
when you're on the telephone with an English speaker,
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당신이 μ˜μ–΄ ν™”μžμ™€ μ „ν™” 톡화λ₯Ό ν•  λ•Œ ,
06:09
it's very likely that you're going to hear all those sounds and words.
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당신은 κ·Έ λͺ¨λ“  μ†Œλ¦¬μ™€ 단어λ₯Ό λ“£κ²Œ 될 κ°€λŠ₯성이 맀우 λ†’μŠ΅λ‹ˆλ‹€.
06:14
If you're making a complaint on the telephone,
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μ „ν™”λ‘œ λΆˆλ§Œμ„ μ œκΈ°ν•˜λŠ” 경우
06:17
a customer service agent will likely use some of those verbal
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고객 μ„œλΉ„μŠ€ 상담원이 μ΄λŸ¬ν•œ ꡬ두 μ‹ ν˜Έ 쀑 일뢀λ₯Ό μ‚¬μš©ν•˜μ—¬
06:21
cues to show you. They're listening to you now,
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ν‘œμ‹œν•  κ²ƒμž…λ‹ˆλ‹€. 그듀은 μ§€κΈˆ λ‹Ήμ‹ μ˜ 말을 λ“£κ³  μžˆμŠ΅λ‹ˆλ‹€.
06:26
before we talk about some of the nonverbal cues that we use,
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μš°λ¦¬κ°€ μ‚¬μš©ν•˜λŠ” 비언어적 λ‹¨μ„œμ— λŒ€ν•΄ μ΄μ•ΌκΈ°ν•˜κΈ° 전에
06:30
I want to pause here because I'm so curious in your native
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μ—¬κΈ°μ„œ μž μ‹œ λ©ˆμΆ”κ³  μ‹ΆμŠ΅λ‹ˆλ‹€. μ™œλƒν•˜λ©΄ λ‹Ήμ‹ μ˜ λͺ¨κ΅­μ–΄κ°€ λ„ˆλ¬΄ κΆκΈˆν•˜κΈ° λ•Œλ¬Έμž…λ‹ˆλ‹€.
06:35
language, do you use verbal cues,
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06:38
different sounds and words to show that you're listening or do you listen in
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당신은 λ“£κ³  μžˆμŠ΅λ‹ˆκΉŒ μ•„λ‹ˆλ©΄ 쑰용히 λ“£κ³  μžˆμŠ΅λ‹ˆκΉŒ
06:43
silence?
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?
06:44
I'd love to know what signs you use to show that you're listening to someone.
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λ‚˜λŠ” 당신이 λˆ„κ΅°κ°€μ˜ 말을 λ“£κ³  μžˆλ‹€λŠ” 것을 보여주기 μœ„ν•΄ μ–΄λ–€ μ‹ ν˜Έλ₯Ό μ‚¬μš©ν•˜λŠ”μ§€ μ•Œκ³  μ‹ΆμŠ΅λ‹ˆλ‹€ . 이 λΉ„λ””μ˜€ λ°”λ‘œ μ•„λž˜μ— μžˆλŠ” λŒ“κΈ€μ—μ„œ μ—¬λŸ¬λΆ„μ˜
06:49
You can share your comments and examples with me in the comments just below this
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의견과 예λ₯Ό λ‚˜μ™€ κ³΅μœ ν•  수 μžˆμŠ΅λ‹ˆλ‹€
06:53
video,
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.
06:54
now that we know what some of the verbal cues might be.
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이제 언어적 λ‹¨μ„œ 쀑 일뢀가 무엇인지 μ•Œκ²Œ λ˜μ—ˆμŠ΅λ‹ˆλ‹€ . λŒ€λ©΄ λ˜λŠ” 온라인 λŒ€ν™”λ₯Ό μœ„ν•œ
06:57
Let's talk about body language and facial expressions for face to face
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λ°”λ”” λž­κ·€μ§€μ™€ ν‘œμ •μ— λŒ€ν•΄ 이야기해 λ΄…μ‹œλ‹€
07:02
or online conversations.
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.
07:05
Many of us now are doing everything online, including business meetings.
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우리 쀑 λ§Žμ€ μ‚¬λžŒλ“€μ΄ 이제 λΉ„μ¦ˆλ‹ˆμŠ€ λ―ΈνŒ…μ„ ν¬ν•¨ν•˜μ—¬ λͺ¨λ“  것을 온라인으둜 ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€. 예λ₯Ό λ“€μ–΄
07:10
And when you're communicating with someone on camera, for example,
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카메라 μ•žμ—μ„œ λ‹€λ₯Έ μ‚¬λžŒκ³Ό λŒ€ν™”ν•  λ•Œ
07:13
your computer camera,
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컴퓨터 카메라,
07:15
body language and facial expressions are still important ways to show that
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λͺΈμ§“ 및 ν‘œμ •μ€ μ—¬μ „νžˆ ​​듣고 μžˆλ‹€λŠ” 것을 λ³΄μ—¬μ£ΌλŠ” μ€‘μš”ν•œ λ°©λ²•μž…λ‹ˆλ‹€
07:20
you're listening. In addition to those verbal sounds and words,
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. 언어적 μ†Œλ¦¬μ™€ 단어 외에도
07:25
English speakers will use a variety of body language and facial expressions to
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μ˜μ–΄ μ‚¬μš©μžλŠ” λ‹€μ–‘ν•œ λ°”λ”” λž­κ·€μ§€μ™€ ν‘œμ •μ„ μ‚¬μš©ν•˜μ—¬ μ—¬λŸ¬λΆ„μ΄ λ§ν•˜λŠ” 것을
07:29
show that they're listening or responding to what you're saying. For example,
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λ“£κ³  μžˆκ±°λ‚˜ μ‘λ‹΅ν•˜κ³  μžˆμŒμ„ λ³΄μ—¬μ€λ‹ˆλ‹€ . 예λ₯Ό λ“€μ–΄,
07:34
they may not their head to show that they are either in agreement or
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그듀은 λ™μ˜ν•˜κ±°λ‚˜ λ“£κ³  μžˆλ‹€λŠ” 것을 보여주기 μœ„ν•΄ 머리λ₯Ό 쓰지 μ•Šμ„ 수 μžˆμŠ΅λ‹ˆλ‹€
07:39
that they're listening.
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.
07:41
If you're sharing a story that is unexpected, unbelievable, shocking,
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μ˜ˆμƒμΉ˜ λͺ»ν•œ, 믿을 수 μ—†λŠ”, 좩격적
07:46
or surprising,
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μ΄κ±°λ‚˜ λ†€λΌμš΄ 이야기λ₯Ό κ³΅μœ ν•˜λŠ” 경우
07:47
you might also see an English speaker shake their head.
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μ˜μ–΄ μ‚¬μš©μžκ°€ 고개λ₯Ό ν”λ“œλŠ” 것을 λ³Ό μˆ˜λ„ μžˆμŠ΅λ‹ˆλ‹€.
07:52
And when they shake their head,
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그리고 그듀이 고개λ₯Ό 저을 λ•Œ
07:53
they might also include something like no way.
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no way와 같은 것을 포함할 μˆ˜λ„ μžˆμŠ΅λ‹ˆλ‹€.
07:57
I can't believe it. That's unbelievable.
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λ‚˜λŠ” 그것을 믿을 수 μ—†λ‹€. 믿을 수 μ—†μ–΄.
08:01
So they're giving you two different cues or signals that they're
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λ”°λΌμ„œ 그듀은 λ“£κ³  μžˆλ‹€λŠ” 두 가지 λ‹€λ₯Έ λ‹¨μ„œ λ˜λŠ” μ‹ ν˜Έλ₯Ό μ œκ³΅ν•©λ‹ˆλ‹€
08:05
listening.
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.
08:06
In addition to moving their head, English speakers will also use eye contact.
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머리λ₯Ό μ›€μ§μ΄λŠ” 것 외에도 μ˜μ–΄ μ‚¬μš©μžλŠ” λˆˆμ„ 마주칠 κ²ƒμž…λ‹ˆλ‹€.
08:12
They will focus on looking at your face at your eyes when you're speaking.
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그듀은 당신이 말할 λ•Œ λ‹Ήμ‹ μ˜ 얼꡴을 λ³΄λŠ” 데 집쀑할 κ²ƒμž…λ‹ˆλ‹€.
08:16
Now that doesn't mean they're going to stare in an uncomfortable, weird way.
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κ·Έλ ‡λ‹€κ³  ν•΄μ„œ 그듀이 λΆˆνŽΈν•˜κ³  μ΄μƒν•œ λ°©μ‹μœΌλ‘œ μ‘μ‹œν•  κ²ƒμ΄λΌλŠ” μ˜λ―ΈλŠ” μ•„λ‹™λ‹ˆλ‹€.
08:21
Of course your eyes might look around the room a little bit,
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λ¬Όλ‘  λ‹Ήμ‹ μ˜ λˆˆμ€ 방을 쑰금 λ‘˜λŸ¬λ³Ό μˆ˜λ„
08:23
but your eyes will continually and consistently come back to look at
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μžˆμ§€λ§Œ, λ‹Ήμ‹ μ˜ λˆˆμ€ κ³„μ†ν•΄μ„œ 그리고 μΌκ΄€λ˜κ²Œ κ·Έλ“€μ˜ 얼꡴을 보기 μœ„ν•΄ λ˜λŒμ•„μ˜¬ κ²ƒμž…λ‹ˆλ‹€
08:28
their face. Let me give you an example of what not to do.
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. ν•˜μ§€ 말아야 ν•  예λ₯Ό λ“€μ–΄λ³΄κ² μŠ΅λ‹ˆλ‹€.
08:32
If I spoke to you like this all the time with my eyes focused off
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항상 카메라 λ°–μ—μ„œ λˆˆμ„ λ–Όκ³  μ΄λ ‡κ²Œ μ–˜κΈ°ν•˜λ©΄
08:37
camera,
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08:39
that would look pretty weird, right?
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μ’€ μ΄μƒν•˜κ²Œ 보이죠?
08:42
The same is true for listeners in face to face conversation
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λŒ€λ©΄ λŒ€ν™”
08:47
and online.
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와 온라인 μ²­μ·¨μžμ—κ²Œλ„ λ§ˆμ°¬κ°€μ§€μž…λ‹ˆλ‹€. 신체 μ–Έμ–΄λ‘œ
08:49
Another way to show that we're listening with body language is to lean forward
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κ²½μ²­ν•˜κ³  μžˆλ‹€λŠ” 것을 λ³΄μ—¬μ£ΌλŠ” 또 λ‹€λ₯Έ 방법은 λ§ν•˜λŠ” μ‚¬λžŒμ—κ²Œ λͺΈμ„ μ•žμœΌλ‘œ κΈ°μšΈμ΄κ±°λ‚˜ λͺΈμ„ 더
08:54
or to lean closer to the person who's speaking.
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κ°€κΉŒμ΄ κΈ°μšΈμ΄λŠ” κ²ƒμž…λ‹ˆλ‹€ .
08:57
If we lean back
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λ’€λ‘œ κΈ°λŒ€
09:00
or if we cross our arms,
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κ±°λ‚˜ νŒ”μ§±μ„ λΌλŠ” 것은 λ‹«ν˜€ μžˆκ±°λ‚˜,
09:03
these are signals of being closed, unhappy,
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λΆˆν–‰ν•˜κ±°λ‚˜, 관심이
09:07
unengaged, or uncaring.
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μ—†κ±°λ‚˜, 관심이 μ—†λ‹€λŠ” μ‹ ν˜Έμž…λ‹ˆλ‹€.
09:12
So instead keeping our body open and leaning forward is a
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λ”°λΌμ„œ λŒ€μ‹  λͺΈμ„ μ—΄κ³  λͺΈμ„ μ•žμœΌλ‘œ κΈ°μšΈμ΄λŠ” 것은
09:16
sign that we're listening.
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μš°λ¦¬κ°€ λ“£κ³  μžˆλ‹€λŠ” μ‹ ν˜Έμž…λ‹ˆλ‹€.
09:18
All right, we've talked about verbal cues, both words,
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자, μš°λ¦¬λŠ”
09:22
and sounds the English speakers use to show that they're listening.
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μ˜μ–΄ ν™”μžκ°€ λ“£κ³  μžˆμŒμ„ 보여주기 μœ„ν•΄ μ‚¬μš©ν•˜λŠ” 단어와 μ†Œλ¦¬μΈ ꡬ두 λ‹¨μ„œμ— λŒ€ν•΄ μ΄μ•ΌκΈ°ν–ˆμŠ΅λ‹ˆλ‹€.
09:25
We've talked about facial expressions and body language.
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μš°λ¦¬λŠ” μ–Όκ΅΄ ν‘œμ •κ³Ό λͺΈμ§“ 언어에 λŒ€ν•΄ μ΄μ•ΌκΈ°ν–ˆμŠ΅λ‹ˆλ‹€.
09:28
There's one more thing I want to focus on that you'll hear English speakers do,
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λ‚΄κ°€ μ§‘μ€‘ν•˜κ³  싢은 것이 ν•˜λ‚˜ 더 μžˆλŠ”λ°, 당신이 μ˜μ–΄ ν™”μžλ“€μ΄ ν•˜λŠ” 것을 λ“£κ²Œ 될 κ²ƒμž…λ‹ˆλ‹€.
09:33
and that is clarifying or confirming what they heard you
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그것은 그듀이 당신이 λ§ν•˜λŠ” 것을 λͺ…ν™•νžˆ ν•˜κ±°λ‚˜ ν™•μΈν•˜λŠ” κ²ƒμž…λ‹ˆλ‹€
09:38
say.
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.
09:39
And other words, they're going to take something you said,
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즉, 그듀은 당신이 λ§ν•œ 것을 받아듀일 것이고,
09:42
and they're going to repeat it back to you to make sure that they understood
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그듀이 μ •ν™•ν•˜κ²Œ μ΄ν•΄ν–ˆλŠ”μ§€ ν™•μΈν•˜κΈ° μœ„ν•΄ λ‹Ήμ‹ μ—κ²Œ 그것을 λ‹€μ‹œ λ°˜λ³΅ν•  κ²ƒμž…λ‹ˆλ‹€
09:47
correctly.
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. μš°λ¦¬κ°€ μ‚¬μš©ν•˜λŠ”
09:49
There are many different things that we can say different sentence starters or
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λ‹€λ₯Έ λ¬Έμž₯ μ‹œμž‘ λ˜λŠ”
09:54
question starters that we use.
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질문 μ‹œμž‘μ„ 말할 수 μžˆλŠ” λ§Žμ€ λ‹€λ₯Έ 것듀이 μžˆμŠ΅λ‹ˆλ‹€.
09:55
But here are just a few examples after you share an idea or a solution to
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κ·ΈλŸ¬λ‚˜ 여기에 λͺ‡ 가지 μ˜ˆκ°€ μžˆμŠ΅λ‹ˆλ‹€. λ¬Έμ œμ— λŒ€ν•œ μ•„μ΄λ””μ–΄λ‚˜ 해결책을 κ³΅μœ ν•œ ν›„
10:00
a problem, I might respond by saying,
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μ €λŠ” '당신이
10:03
what I hear you saying is,
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λ§ν•˜λŠ” 것을 듀은 κ²ƒμž…λ‹ˆλ‹€'라고 μ‘λ‹΅ν•œ
10:06
and then I will repeat what I heard you say or what I think you were
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λ‹€μŒ 당신이 λ§ν•˜λŠ” 것을 듀은 것 λ˜λŠ” 당신이
10:11
saying. And again, this is my way to number one,
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λ§ν•˜κ³  μžˆλ‹€κ³  μƒκ°ν•˜λŠ” 것을 λ°˜λ³΅ν•  κ²ƒμž…λ‹ˆλ‹€. 그리고 λ‹€μ‹œ, 이것이 λ‚΄κ°€ λ‹Ήμ‹ μ˜ 말을 λ“£κ³  μžˆμ—ˆλ‹€λŠ” 것을 보여주기 μœ„ν•œ 첫 번째 λ°©λ²•μž…λ‹ˆλ‹€
10:15
show that I was listening to you. And number two,
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. 그리고 두 번째,
10:18
I'm working to understand.
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μ €λŠ” μ΄ν•΄ν•˜κΈ° μœ„ν•΄ λ…Έλ ₯ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€.
10:20
I want to make sure that I know exactly what you wanted to say.
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λ‚˜λŠ” 당신이 λ§ν•˜κ³  싢은 것을 μ •ν™•νžˆ μ•Œκ³  μžˆλŠ”μ§€ ν™•μΈν•˜κ³  μ‹ΆμŠ΅λ‹ˆλ‹€.
10:26
I could also use if I heard you correctly,
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λ‚΄κ°€ λ‹Ήμ‹ μ˜ 말을 μ˜¬λ°”λ₯΄κ²Œ λ“€μ—ˆλ‹€λ©΄, 당신이
10:29
you said that you mentioned that,
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그것을 μ–ΈκΈ‰ν–ˆλ‹€κ³  λ§ν–ˆκ±°λ‚˜,
10:33
or I'd love to hear more about that is one of my favorite
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λ‚΄κ°€ κ°€μž₯ μ’‹μ•„ν•˜λŠ” λ¬Έμž₯ 쀑 ν•˜λ‚˜μΈ 그것에 λŒ€ν•΄ 더 λ“£κ³  μ‹Άλ‹€κ³  μ‚¬μš©ν•  μˆ˜λ„ μžˆμŠ΅λ‹ˆλ‹€
10:37
sentences. I'd love to hear more about, it's a great way to get someone,
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. λ‚˜λŠ” λˆ„κ΅°κ°€λ₯Ό κ΅¬ν•˜κ³ ,
10:42
to give you more details and to continue the conversation.
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λ‹Ήμ‹ μ—κ²Œ 더 μžμ„Έν•œ 정보λ₯Ό μ œκ³΅ν•˜κ³ , λŒ€ν™”λ₯Ό 계속할 수 μžˆλŠ” 쒋은 λ°©λ²•μ΄λΌλŠ” 것에 λŒ€ν•΄ 더 λ“£κ³  μ‹ΆμŠ΅λ‹ˆλ‹€. 이
10:47
All of those are great ways to confirm or clarify what someone
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λͺ¨λ“  것은 λˆ„κ΅°κ°€κ°€ λ§ν•œ 것을 ν™•μΈν•˜κ±°λ‚˜ λͺ…ν™•νžˆ ν•˜λŠ” 쒋은 λ°©λ²•μž…λ‹ˆλ‹€
10:51
has said.
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.
10:53
Now that we've got all of that.
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이제 λͺ¨λ“  것을 μ–»μ—ˆμŠ΅λ‹ˆλ‹€. μ˜μ–΄ λŒ€ν™”μ—μ„œ μƒλŒ€λ°©μ˜ 말을 λ“£κ³  μžˆλ‹€λŠ” 것을
10:55
How can you show others that you're listening to them in English
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λ‹€λ₯Έ μ‚¬λžŒμ—κ²Œ μ–΄λ–»κ²Œ 보여쀄 수 μžˆμŠ΅λ‹ˆκΉŒ
10:59
conversations?
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?
11:01
I've given you a variety of verbal and nonverbal cues.
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λ‚˜λŠ” μ—¬λŸ¬λΆ„μ—κ²Œ λ‹€μ–‘ν•œ 언어적, 비언어적 λ‹¨μ„œλ₯Ό μ£Όμ—ˆμŠ΅λ‹ˆλ‹€.
11:05
That is a short list of what English speakers say and do.
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이것은 μ˜μ–΄ μ‚¬μš©μžκ°€ λ§ν•˜κ³  ν–‰ν•˜λŠ” 것에 λŒ€ν•œ 짧은 λͺ©λ‘μž…λ‹ˆλ‹€.
11:09
When they're listening.
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그듀이 λ“£κ³  μžˆμ„ λ•Œ.
11:11
You could certainly use some of those same examples when you're having
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11:15
conversations in English.
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μ˜μ–΄λ‘œ λŒ€ν™”λ₯Ό ν•  λ•Œ 같은 예λ₯Ό ν™•μ‹€νžˆ μ‚¬μš©ν•  수 μžˆμŠ΅λ‹ˆλ‹€.
11:17
But it's important to know that what people say or what sounds they
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κ·ΈλŸ¬λ‚˜ μ‚¬λžŒλ“€μ΄ λ§ν•˜λŠ” λ‚΄μš©μ΄λ‚˜
11:22
use to show that they're listening might change depending on where you
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λ“£κ³  μžˆμŒμ„ ν‘œμ‹œν•˜κΈ° μœ„ν•΄ μ‚¬μš©ν•˜λŠ” μ†Œλ¦¬λŠ” κ±°μ£Ό 지역에 따라 λ‹¬λΌμ§ˆ 수 μžˆμŒμ„ μ•„λŠ” 것이 μ€‘μš”ν•©λ‹ˆλ‹€
11:27
live. For example,
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. 예λ₯Ό λ“€μ–΄,
11:29
Australians may use different verbal cues than Americans would use.
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ν˜Έμ£ΌμΈμ€ 미ꡭ인이 μ‚¬μš©ν•˜λŠ” 것과 λ‹€λ₯Έ ꡬ두 μ‹ ν˜Έλ₯Ό μ‚¬μš©ν•  수 μžˆμŠ΅λ‹ˆλ‹€ .
11:34
Similarly,
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λ§ˆμ°¬κ°€μ§€λ‘œ,
11:35
people who live in New York may have some different verbal cues to show
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λ‰΄μš•μ— μ‚¬λŠ” μ‚¬λžŒλ“€μ€
11:40
listening than people who live in Los Angeles.
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λ‘œμŠ€μ•€μ €λ ˆμŠ€μ— μ‚¬λŠ” μ‚¬λžŒλ“€κ³ΌλŠ” λ‹€λ₯Έ 언어적 λ‹¨μ„œκ°€ μžˆμ„ 수 μžˆμŠ΅λ‹ˆλ‹€.
11:43
So if you want to begin using some verbal cues to show that you're listening
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λ”°λΌμ„œ λ‹€μ‹œ λ“£κ³  μžˆμŒμ„ 보여주기 μœ„ν•΄ λͺ‡ 가지 ꡬ두 μ‹ ν˜Έλ₯Ό μ‚¬μš©ν•˜κΈ° μ‹œμž‘ν•˜λ €λ©΄
11:49
again, you can use some from the examples I provided,
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μ œκ°€ μ œκ³΅ν•œ μ˜ˆμ—μ„œ 일뢀λ₯Ό μ‚¬μš©ν•˜κ±°λ‚˜ κ±°μ£Όμ§€μ—μ„œ 일반적으둜 μ‚¬μš©λ˜λŠ”
11:52
or you can identify specific examples that are commonly used,
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νŠΉμ • 예λ₯Ό 식별할 수 μžˆμŠ΅λ‹ˆλ‹€
11:57
where you live.
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.
11:58
One great way to do that is to listen to news programs or interviews by
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κ·Έλ ‡κ²Œ ν•˜λŠ” ν•œ 가지 쒋은 방법은 당신이 μΈν„°λ·°μ—μ„œ μ‚΄κ³  μžˆλŠ” 곳에 μ‚¬λŠ” μ‚¬λžŒλ“€ 의 λ‰΄μŠ€ ν”„λ‘œκ·Έλž¨μ΄λ‚˜ 인터뷰λ₯Ό λ“£λŠ” κ²ƒμž…λ‹ˆλ‹€
12:03
people who live, where you live in interviews.
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.
12:08
A good interviewer will show signs of active listening,
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쒋은 면접관은 적극적인 경청의 징후λ₯Ό 보일 것이며
12:12
and they'll do that through their body language and with verbal cues.
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그듀은 λͺΈμ§“ 언어와 ꡬ두 λ‹¨μ„œλ₯Ό 톡해 κ·Έλ ‡κ²Œ ν•  κ²ƒμž…λ‹ˆλ‹€.
12:17
So you could listen to an interview with a local podcaster or journalist
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λ”°λΌμ„œ 지역 νŒŸμΊμŠ€ν„°λ‚˜ μ €λ„λ¦¬μŠ€νŠΈμ™€μ˜ 인터뷰λ₯Ό λ“£κ³ 
12:22
and focus on finding the verbal cues that they use,
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그듀이 μ‚¬μš©ν•˜λŠ” 언어적 λ‹¨μ„œλ₯Ό μ°ΎλŠ” 데 μ§‘μ€‘ν•œ
12:26
and then take some of those examples and begin using them yourself.
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λ‹€μŒ κ·ΈλŸ¬ν•œ 예 쀑 일뢀λ₯Ό 가져와 직접 μ‚¬μš©ν•˜κΈ° μ‹œμž‘ν•  수 μžˆμŠ΅λ‹ˆλ‹€.
12:31
Now, if you live in a non English speaking country,
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이제 λΉ„μ˜μ–΄κΆŒ ꡭ가에 μ‚΄κ³  μžˆλ‹€λ©΄
12:34
you could certainly choose any English speaker you admire. And again,
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μ‘΄κ²½ν•˜λŠ” μ˜μ–΄ μ‚¬μš©μžλ₯Ό 선택할 수 μžˆμŠ΅λ‹ˆλ‹€. 그리고 λ‹€μ‹œ,
12:38
identify ways that they show listening through verbal cues and
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언어적 λ‹¨μ„œλ₯Ό 톡해 λ“£λŠ” 방법을 μ‹λ³„ν•˜κ³ 
12:43
choose the ones that you want to use in your own communication.
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μžμ‹ μ˜ μ˜μ‚¬μ†Œν†΅μ— μ‚¬μš©ν•˜κ³  싢은 방법을 μ„ νƒν•˜μ‹­μ‹œμ˜€.
12:47
Now that we know why listening is so powerful and how it benefits you,
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이제 μš°λ¦¬λŠ” 경청이 μ™œ κ·Έλ ‡κ²Œ κ°•λ ₯ν•œμ§€, 그것이 λ‹Ήμ‹ μ—κ²Œ μ–΄λ–€ 이점이 μžˆλŠ”μ§€,
12:52
how you can know when someone is listening to you and what
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λˆ„κ΅°κ°€κ°€ λ‹Ήμ‹ μ˜ 말을 λ“£κ³  μžˆμ„ λ•Œ μ–΄λ–»κ²Œ μ•Œ 수 μžˆλŠ”μ§€, λŠ₯동적인
12:57
verbal cues you can use to show active listening.
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경청을 보여주기 μœ„ν•΄ μ–΄λ–€ 언어적 μ‹ ν˜Έλ₯Ό μ‚¬μš©ν•  수 μžˆλŠ”μ§€ μ•Œκ²Œ λ˜μ—ˆμŠ΅λ‹ˆλ‹€ . 예λ₯Ό λ“€μ–΄
13:00
Let's talk about what you can say when you realize someone
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13:05
isn't listening to you and they should be, for example,
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13:09
if you're having an important conversation with your supervisor, boss,
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상사, 상사,
13:13
coworkers, or team members,
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λ™λ£Œ λ˜λŠ” νŒ€ ꡬ성원과 μ€‘μš”ν•œ λŒ€ν™”λ₯Ό λ‚˜λˆ„κ³  μžˆμ„ λ•Œ λˆ„κ΅°κ°€κ°€ λ‚΄ 말을 듣지 μ•ŠλŠ”λ‹€λŠ” 것을 κΉ¨λ‹¬μ•˜μ„ λ•Œ ν•  수 μžˆλŠ” 말에 λŒ€ν•΄ 이야기해 λ΄…μ‹œλ‹€.
13:16
if you're having conversations with neighbors or others who live in your
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μ΄μ›ƒμ΄λ‚˜ 지역 μ‚¬νšŒμ— μ‚¬λŠ” λ‹€λ₯Έ μ‚¬λžŒλ“€κ³Ό λŒ€ν™”ν• 
13:19
community,
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13:21
when you realize that someone isn't listening here are three different ways.
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λ•Œ λˆ„κ΅°κ°€κ°€ μ—¬κΈ°μ„œ λ“£κ³  μžˆμ§€ μ•Šλ‹€λŠ” 것을 κΉ¨λ‹¬μ•˜μ„ λ•Œ μ„Έ 가지 λ‹€λ₯Έ 방법이 μžˆμŠ΅λ‹ˆλ‹€.
13:25
You can respond.
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응닡할 수 μžˆμŠ΅λ‹ˆλ‹€.
13:27
Number one,
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첫째,
13:28
you can acknowledge what's happening and respond in a polite way
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무슨 일이 μΌμ–΄λ‚˜κ³  μžˆλŠ”μ§€ 인정 ν•˜κ³ 
13:33
that shows concern. For example,
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우렀λ₯Ό ν‘œν•˜λŠ” μ •μ€‘ν•œ λ°©μ‹μœΌλ‘œ λŒ€μ‘ν•  수 μžˆμŠ΅λ‹ˆλ‹€. 예λ₯Ό λ“€μ–΄,
13:36
maybe you're having a conversation with someone and you don't know,
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당신은 λˆ„κ΅°κ°€μ™€ λŒ€ν™”λ₯Ό ν•˜κ³  μžˆλŠ”λ° 당신은 λͺ¨λ₯΄μ§€λ§Œ
13:39
but they're having a terrible day or there's some crisis happening in their
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그듀이 λ”μ°ν•œ ν•˜λ£¨λ₯Ό 보내고 μžˆκ±°λ‚˜ κ·Έλ“€μ˜ 삢에 μ–΄λ–€ μœ„κΈ°κ°€ μΌμ–΄λ‚˜κ³  μžˆμ„ 수 μžˆμŠ΅λ‹ˆλ‹€
13:44
life.
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.
13:45
So you could respond with something like it looks like I've lost your attention.
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κ·Έλž˜μ„œ λ‚΄κ°€ λ‹Ήμ‹ μ˜ 관심을 μžƒμ€ κ²ƒμ²˜λŸΌ λ³΄μ΄λŠ” 것과 같은 λŒ€λ‹΅μ„ ν•  수 μžˆμŠ΅λ‹ˆλ‹€. λ‚΄κ°€ λ‹Ήμ‹ μ˜ λͺ¨λ“  관심을
13:51
Is there another time that would be better for us to talk about this when I can
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끌 수 μžˆμ„ λ•Œ 이것에 λŒ€ν•΄ μ΄μ•ΌκΈ°ν•˜λŠ” 것이 더 쒋은 λ‹€λ₯Έ μ‹œκ°„μ΄ μžˆμ„κΉŒμš”?
13:54
have your full attention. Similarly,
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λ§ˆμ°¬κ°€μ§€λ‘œ λˆ„κ΅°κ°€μ™€
13:57
if you're in a conversation or meeting with someone and their phone keeps
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λŒ€ν™” μ€‘μ΄κ±°λ‚˜ 회의 쀑인데 응닡할
14:01
pinging buzzing and ringing with text messages and emails you could
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수 μžˆλŠ” 문자 λ©”μ‹œμ§€μ™€ μ΄λ©”μΌλ‘œ μƒλŒ€λ°©μ˜ μ „ν™”κ°€ 계속 μœ™μœ™κ±°λ¦¬κ³  μšΈλ¦¬λŠ” 경우
14:05
respond with,
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14:07
do you need to get that?
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이λ₯Ό μˆ˜μ‹ ν•΄μ•Ό ν•©λ‹ˆκΉŒ?
14:09
It's a polite way to acknowledge that maybe some emergency is happening or
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κΈ΄κΈ‰ 상황이 λ°œμƒν–ˆκ±°λ‚˜
14:14
someone is trying to reach them.
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λˆ„κ΅°κ°€ 연락을 μ‹œλ„ν•˜κ³  μžˆμŒμ„ μΈμ •ν•˜λŠ” μ •μ€‘ν•œ λ°©λ²•μž…λ‹ˆλ‹€.
14:16
And you're recognizing that there may be something else that's even more
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그리고 당신은
14:20
important happening at that time.
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κ·Έ μ‹œκ°„μ— 훨씬 더 μ€‘μš”ν•œ λ‹€λ₯Έ 일이 일어날 수 μžˆμŒμ„ μΈμ‹ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€.
14:22
So you're giving them permission to say yes,
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κ·Έλž˜μ„œ 당신은 κ·Έλ“€μ—κ²Œ ' 예'라고 말할 수 μžˆλŠ” κΆŒν•œμ„ λΆ€μ—¬ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€.
14:26
I really do need to answer this call. And if they need to,
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λ‚˜λŠ” μ •λ§λ‘œ 이 뢀름에 응닡해야 ν•©λ‹ˆλ‹€. ν•„μš”ν•œ 경우
14:29
you can say no problem.
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λ¬Έμ œκ°€ μ—†λ‹€κ³  말할 수 μžˆμŠ΅λ‹ˆλ‹€.
14:31
I would prefer to talk about this when I can have your full attention.
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λ‚˜λŠ” λ‹Ήμ‹ μ˜ 주의λ₯Ό μ§‘μ€‘μ‹œν‚¬ 수 μžˆμ„ λ•Œ 이것에 λŒ€ν•΄ μ΄μ•ΌκΈ°ν•˜κ³  μ‹ΆμŠ΅λ‹ˆλ‹€.
14:34
So let's talk about this at another time.
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이에 λŒ€ν•΄μ„œλŠ” λ‹€λ₯Έ μ‹œκ°„μ— μ΄μ•ΌκΈ°ν•©μ‹œλ‹€.
14:37
Now, if they say, no, I don't need to get that call.
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이제 그듀이 'μ•„λ‹ˆμ˜€'라고 ν•˜λ©΄ κ·Έ μ „ν™”λ₯Ό 받을 ν•„μš”κ°€ μ—†μŠ΅λ‹ˆλ‹€. λŒ€ν™”κ°€ 끝날 λ•ŒκΉŒμ§€ μ „ν™”λ₯Ό
14:41
You could also politely ask them to turn off their phone until you're finished
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꺼달라고 μ •μ€‘ν•˜κ²Œ μš”μ²­ν•  μˆ˜λ„ μžˆμŠ΅λ‹ˆλ‹€
14:45
with the conversation.
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.
14:47
And you can do that by asking,
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14:49
would you mind turning that off until our conversation has finished?
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λŒ€ν™”κ°€ 끝날 λ•ŒκΉŒμ§€ κΊΌμ£Όμ‹œκ² μŠ΅λ‹ˆκΉŒ?
14:52
I'm having a difficult time staying focused.
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집쀑을 μœ μ§€ν•˜κΈ°κ°€ μ–΄λ ΅μŠ΅λ‹ˆλ‹€.
14:55
The second way that you can handle someone,
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14:57
not listening is to be assertive and very clear about what's happening.
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κ·€λ₯Ό κΈ°μšΈμ΄μ§€ μ•Šκ³  λˆ„κ΅°κ°€λ₯Ό λ‹€λ£° 수 μžˆλŠ” 두 번째 방법은 무슨 일이 μΌμ–΄λ‚˜κ³  μžˆλŠ”μ§€μ— λŒ€ν•΄ λ‹¨ν˜Έν•˜κ³  맀우 λͺ…ν™•ν•˜κ²Œ λ§ν•˜λŠ” κ²ƒμž…λ‹ˆλ‹€.
15:02
I have a whole lesson on how to be assertive English,
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μ˜μ–΄λ₯Ό λ…λ‹¨μ μœΌλ‘œ μ‚¬μš©ν•˜λŠ” 방법에 λŒ€ν•œ 전체 μˆ˜μ—…μ΄
15:05
but here are two things that you can say.
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μžˆμ§€λ§Œ 여기에 말할 수 μžˆλŠ” 두 가지 사항이 μžˆμŠ΅λ‹ˆλ‹€.
15:08
I feel that you're not fully listening to me right now,
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μ§€κΈˆ 제 말을 잘 듣지 μ•ŠμœΌμ‹œλŠ” 것 κ°™μ§€λ§Œ ν•¨κ»˜
15:10
but I'd like to have your undivided attention so that we can make a good
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쒋은 결정을 내릴 수 μžˆλ„λ‘ λ§Žμ€ 관심 λΆ€νƒλ“œλ¦½λ‹ˆλ‹€
15:15
decision together.
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.
15:16
Another example,
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또 λ‹€λ₯Έ 예둜,
15:18
I'd like to have your undivided attention because this decision or this
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이 κ²°μ •μ΄λ‚˜ 이
15:22
conversation is important too.
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λŒ€ν™”λ„ μ€‘μš”ν•˜κΈ° λ•Œλ¬Έμ— μ—¬λŸ¬λΆ„μ˜ 전적인 관심을 λ°›κ³  μ‹ΆμŠ΅λ‹ˆλ‹€.
15:26
And then you can complete that sentence with examples.
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그런 λ‹€μŒ 예λ₯Ό λ“€μ–΄ λ¬Έμž₯을 μ™„μ„±ν•  수 μžˆμŠ΅λ‹ˆλ‹€.
15:29
Like this is important to our relationship.
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이것은 우리 관계에 μ€‘μš”ν•©λ‹ˆλ‹€.
15:32
This is important to our children's future.
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이것은 우리 μ•„μ΄λ“€μ˜ λ―Έλž˜μ— μ€‘μš”ν•©λ‹ˆλ‹€.
15:35
This is important to our financial future.
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이것은 우리의 μž¬μ •μ  λ―Έλž˜μ— μ€‘μš”ν•©λ‹ˆλ‹€.
15:38
This is important to the bottom line of our company.
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이것은 우리 νšŒμ‚¬μ˜ μˆ˜μ΅μ— μ€‘μš”ν•©λ‹ˆλ‹€.
15:41
This is important to our marriage. This is important to our neighborhood.
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이것은 우리 결혼 μƒν™œμ— μ€‘μš”ν•©λ‹ˆλ‹€. 이것은 우리 μ΄μ›ƒμ—κ²Œ μ€‘μš”ν•©λ‹ˆλ‹€.
15:46
When we focus on why something is important and how it might benefit
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무언가가 μ€‘μš”ν•œ μ΄μœ μ™€ 그것이 λ‹€λ₯Έ μ‚¬λžŒμ—κ²Œ μ–΄λ–»κ²Œ 도움이 될 수 μžˆλŠ”μ§€μ— μ΄ˆμ μ„ λ§žμΆ”λ©΄
15:51
the other person,
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15:52
it's much easier to get them to refocus and give the attention that we're
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μƒλŒ€λ°©μ΄ λ‹€μ‹œ μ΄ˆμ μ„ λ§žμΆ”κ³  μš°λ¦¬κ°€ μ›ν•˜λŠ” 관심을 갖도둝 ν•˜λŠ” 것이 훨씬 μ‰½μŠ΅λ‹ˆλ‹€
15:57
looking for.
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.
15:59
And finally,
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15:59
the third way to respond when someone isn't listening is to use unexpected
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그리고 λ§ˆμ§€λ§‰μœΌλ‘œ,
λˆ„κ΅°κ°€κ°€ 듣지 μ•Šμ„ λ•Œ λ°˜μ‘ν•˜λŠ” μ„Έ 번째 방법은 μ˜ˆμƒμΉ˜ λͺ»ν•œ
16:04
silence or surprising words. And honestly,
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μΉ¨λ¬΅μ΄λ‚˜ λ†€λΌμš΄ 말을 μ‚¬μš©ν•˜λŠ” κ²ƒμž…λ‹ˆλ‹€. 그리고 μ†”μ§νžˆ
16:07
this is best used with people that you know, well, or in casual situations,
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이것은 당신이 μ•„λŠ” μ‚¬λžŒλ“€μ—κ²Œ κ°€μž₯ 잘 μ‚¬μš©λ©λ‹ˆλ‹€. λ˜λŠ” 일상적인 μƒν™©μ—μ„œ
16:12
if you're talking to someone and you notice that they're not really listening to
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λˆ„κ΅°κ°€μ™€ μ΄μ•ΌκΈ°ν•˜κ³  μžˆλŠ”λ° 그듀이 λ‹Ήμ‹ μ˜ 말을 μ •λ§λ‘œ 듣지 μ•Šκ³  μžˆλ‹€λŠ” 것을 μ•Œκ²Œ λœλ‹€λ©΄
16:16
you, maybe they're checking their phone or they're reading the paper.
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μ•„λ§ˆλ„ 그듀은 κ·Έλ“€μ˜ μ „ν™”λ₯Ό ν™•μΈν•˜κ±°λ‚˜ 그듀이 ' 쒅이λ₯Ό λ‹€μ‹œ μ½μœΌμ‹­μ‹œμ˜€.
16:19
You can simply
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당신은 λ‹¨μˆœνžˆ
16:24
stop talking.
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말을 멈좜 수 μžˆμŠ΅λ‹ˆλ‹€.
16:26
Unexpected silence is weird and it captures people's attention.
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μ˜μ™Έμ˜ 침묡이 λ¬˜ν•˜κ³  μ‚¬λžŒλ“€μ˜ μ‹œμ„ μ„ μ‚¬λ‘œμž‘λŠ”λ‹€.
16:31
So if you just stopped talking eventually,
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κ·Έλž˜μ„œ λ§Œμ•½ 당신이 κ²°κ΅­ 말을 λ©ˆμΆ˜λ‹€λ©΄,
16:36
usually pretty quickly, someone will look at you and realize, Oh,
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보톡 κ½€ 빨리, λˆ„κ΅°κ°€ 당신을 λ³΄κ³ λŠ”, 였,
16:40
sorry, I wasn't paying attention. And again,
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λ―Έμ•ˆ, λ‚΄κ°€ 주의λ₯Ό κΈ°μšΈμ΄μ§€ μ•Šμ•˜λ‹€λŠ” 것을 깨달을 κ²ƒμž…λ‹ˆλ‹€ . 그리고 λ‹€μ‹œ λ§ν•˜μ§€λ§Œ,
16:44
that is a great way to get someone to refocus on what you were saying.
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그것은 λˆ„κ΅°κ°€κ°€ 당신이 λ§ν•œ 것에 λ‹€μ‹œ μ΄ˆμ μ„ λ§žμΆ”κ²Œ ν•˜λŠ” 쒋은 λ°©λ²•μž…λ‹ˆλ‹€.
16:49
Another thing that you can do and something that my husband loves to do is
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당신이 ν•  수 μžˆλŠ” 또 λ‹€λ₯Έ 일과 λ‚¨νŽΈμ΄ μ’‹μ•„ν•˜λŠ” 일은
16:53
when you realize someone isn't listening,
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λˆ„κ΅°κ°€κ°€ λ“£κ³  μžˆμ§€ μ•Šλ‹€λŠ” 것을 κΉ¨λ‹¬μ•˜μ„ λ•Œ
16:56
just start saying things that are surprising and weird, for example.
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예λ₯Ό λ“€μ–΄ λ†€λžκ³  μ΄μƒν•œ 말을 μ‹œμž‘ν•˜λŠ” κ²ƒμž…λ‹ˆλ‹€.
17:02
And so then the elephant started laughing.
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κ·Έλž˜μ„œ μ½”λΌλ¦¬λŠ” 웃기 μ‹œμž‘ν–ˆμŠ΅λ‹ˆλ‹€.
17:05
Of course, elephants don't laugh.
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λ¬Όλ‘  μ½”λΌλ¦¬λŠ” 웃지 μ•ŠλŠ”λ‹€.
17:07
And most likely you weren't talking about elephants.
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그리고 μ•„λ§ˆλ„ 당신은 코끼리에 λŒ€ν•΄ μ΄μ•ΌκΈ°ν•˜μ§€ μ•Šμ•˜μ„ κ²ƒμž…λ‹ˆλ‹€.
17:11
So someone who isn't paying close attention to what you're saying might hear
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κ·Έλž˜μ„œ 당신이 λ§ν•˜λŠ” 것에 μ„Έμ‹¬ν•œ 주의λ₯Ό κΈ°μšΈμ΄μ§€ μ•ŠλŠ” μ‚¬λžŒμ€
17:16
those words and think, wait a minute,
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κ·Έ 말을 λ“£κ³  '잠깐만,
17:19
something's weird. This isn't right. And again,
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λ­”κ°€ μ΄μƒν•˜λ‹€'κ³  생각할 수 μžˆμŠ΅λ‹ˆλ‹€. 이것은 μ˜³μ§€ μ•ŠμŠ΅λ‹ˆλ‹€. 그리고 λ‹€μ‹œ,
17:22
they might stop what they're doing and refocus on you
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그듀이 ν•˜λ˜ 일을 λ©ˆμΆ”κ³  λ‹Ήμ‹ μ—κ²Œ λ‹€μ‹œ 집쀑할 수 μžˆμŠ΅λ‹ˆλ‹€.
17:27
now that you know why listening is so powerful and how to
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이제 당신은 경청이 μ™œ κ·Έλ ‡κ²Œ κ°•λ ₯ν•œμ§€,
17:32
know when people are listening to you and what cues or signals
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μ‚¬λžŒλ“€μ΄ μ–Έμ œ λ‹Ήμ‹ μ˜ 말을 λ“£κ³  μžˆλŠ”μ§€, 그리고
17:37
you can use to show others that you're listening. I would love to hear from you.
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당신이 λ“£κ³  μžˆλ‹€λŠ” 것을 λ‹€λ₯Έ μ‚¬λžŒλ“€μ—κ²Œ 보여주기 μœ„ν•΄ μ–΄λ–€ λ‹¨μ„œλ‚˜ μ‹ ν˜Έλ₯Ό μ‚¬μš©ν•  수 μžˆλŠ”μ§€λ₯Ό μ•Œκ²Œ λ˜μ—ˆκΈ° λ•Œλ¬Έμž…λ‹ˆλ‹€. . λ‹Ήμ‹ μ˜ μ˜κ²¬μ„ λ“£κ³  μ‹ΆμŠ΅λ‹ˆλ‹€.
17:42
I'm so curious what signals or cues might be used in your
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λ‚˜λŠ” λ‹Ήμ‹ μ˜ λͺ¨κ΅­μ–΄λ‘œ μ–΄λ–€ μ‹ ν˜Έλ‚˜ λ‹¨μ„œκ°€ μ‚¬μš©λ μ§€ 맀우 κΆκΈˆν•©λ‹ˆλ‹€
17:47
native language.
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.
17:48
Is there that you've learned here that is surprising or different to you?
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μ—¬κΈ°μ—μ„œ 배운 것이 λ†€λžκ±°λ‚˜ λ‹€λ₯Έ 점이 μžˆμŠ΅λ‹ˆκΉŒ?
17:54
If so, I would love to hear about it as always.
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κ·Έλ ‡λ‹€λ©΄ μ–Έμ œλ‚˜μ²˜λŸΌ 그것에 λŒ€ν•΄ λ“£κ³  μ‹ΆμŠ΅λ‹ˆλ‹€. 이 λΉ„λ””μ˜€ λ°”λ‘œ μ•„λž˜μ— μžˆλŠ” λŒ“κΈ€ μ„Ήμ…˜μ—μ„œ
17:57
You can share your comments and questions with me in the comment section,
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의견과 μ§ˆλ¬Έμ„ λ‚˜μ™€ κ³΅μœ ν•  수 μžˆμŠ΅λ‹ˆλ‹€
18:01
just below this video.
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.
18:03
In this lesson,
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이 λ ˆμŠ¨μ—μ„œ
18:04
I highlighted several other Confident English lessons I have on how to be
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μ €λŠ”
18:08
interesting and cool and English and how to be assertive.
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ν₯λ―Έλ‘­κ³  λ©‹μ Έμ§€λŠ” 방법과 μ˜μ–΄λ₯Ό μ‚¬μš©ν•˜λŠ” 방법과 자기 μ£Όμž₯을 νŽΌμΉ˜λŠ” 방법에 λŒ€ν•œ λͺ‡ 가지 λ‹€λ₯Έ Confident English λ ˆμŠ¨μ„ κ°•μ‘°ν–ˆμŠ΅λ‹ˆλ‹€.
18:12
I'll be sure to include links to those below this video as well.
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이 λΉ„λ””μ˜€ μ•„λž˜μ— ν•΄λ‹Ή 링크도 ν¬ν•¨ν•˜λ„λ‘ ν•˜κ² μŠ΅λ‹ˆλ‹€. 저와
18:17
Thank you so much for joining me. If you found this lesson useful to you,
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ν•¨κ»˜ ν•΄μ£Όμ…”μ„œ κ°μ‚¬ν•©λ‹ˆλ‹€. 이 κ°•μ˜κ°€ μœ μš©ν•˜λ‹€κ³  μƒκ°ν•˜μ…¨λ‹€λ©΄ μ•Œκ³  μ‹ΆμŠ΅λ‹ˆλ‹€.
18:21
I would love to know, and you can tell me in three simple ways, number one,
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μ„Έ 가지 κ°„λ‹¨ν•œ λ°©λ²•μœΌλ‘œ μ•Œλ €μ£Όμ‹€ 수 μžˆμŠ΅λ‹ˆλ‹€. 첫째,
18:26
give this video a thumbs up on YouTube and subscribe to the Confident English
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YouTubeμ—μ„œ 이 λ™μ˜μƒμ— 엄지손가락을 μΉ˜μΌœμ„Έμš°κ³  Confident English
18:30
YouTube channel. So you never miss one of my lessons. Number two,
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YouTube 채널을 κ΅¬λ…ν•˜μ„Έμš”. κ·Έλž˜μ„œ 당신은 λ‚΄ μˆ˜μ—… 쀑 ν•˜λ‚˜λ₯Ό λ†“μΉ˜μ§€ μ•ŠμŠ΅λ‹ˆλ‹€. λ‘˜μ§Έ,
18:34
you can share this with friends and colleagues on Facebook or LinkedIn.
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이것을 Facebook λ˜λŠ” LinkedInμ—μ„œ 친ꡬ 및 λ™λ£Œμ™€ κ³΅μœ ν•  수 μžˆμŠ΅λ‹ˆλ‹€.
18:38
And number three, you can also email it to people, you know,
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그리고 μ„Έ 번째둜, μ‚¬λžŒλ“€μ—κ²Œ μ΄λ©”μΌλ‘œ 보낼 μˆ˜λ„ μžˆμŠ΅λ‹ˆλ‹€.
18:42
directly have a fantastic week,
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직접 ν™˜μƒμ μΈ ν•œ μ£Όλ₯Ό λ³΄λ‚΄μ„Έμš”.
18:45
and I'll see you next time for your Confident English lesson.
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λ‹€μŒμ— Confident English μˆ˜μ—…μ—μ„œ λ΅™κ² μŠ΅λ‹ˆλ‹€.
이 μ›Ήμ‚¬μ΄νŠΈ 정보

이 μ‚¬μ΄νŠΈλŠ” μ˜μ–΄ ν•™μŠ΅μ— μœ μš©ν•œ YouTube λ™μ˜μƒμ„ μ†Œκ°œν•©λ‹ˆλ‹€. μ „ 세계 졜고의 μ„ μƒλ‹˜λ“€μ΄ κ°€λ₯΄μΉ˜λŠ” μ˜μ–΄ μˆ˜μ—…μ„ 보게 될 κ²ƒμž…λ‹ˆλ‹€. 각 λ™μ˜μƒ νŽ˜μ΄μ§€μ— ν‘œμ‹œλ˜λŠ” μ˜μ–΄ μžλ§‰μ„ 더블 ν΄λ¦­ν•˜λ©΄ κ·Έκ³³μ—μ„œ λ™μ˜μƒμ΄ μž¬μƒλ©λ‹ˆλ‹€. λΉ„λ””μ˜€ μž¬μƒμ— 맞좰 μžλ§‰μ΄ μŠ€ν¬λ‘€λ©λ‹ˆλ‹€. μ˜κ²¬μ΄λ‚˜ μš”μ²­μ΄ μžˆλŠ” 경우 이 문의 양식을 μ‚¬μš©ν•˜μ—¬ λ¬Έμ˜ν•˜μ‹­μ‹œμ˜€.

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