Invite Collaboration in English and Help Your Team to Work Together

22,201 views ใƒป 2023-05-03

Speak Confident English


์•„๋ž˜ ์˜๋ฌธ์ž๋ง‰์„ ๋”๋ธ”ํด๋ฆญํ•˜์‹œ๋ฉด ์˜์ƒ์ด ์žฌ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋ฒˆ์—ญ๋œ ์ž๋ง‰์€ ๊ธฐ๊ณ„ ๋ฒˆ์—ญ๋ฉ๋‹ˆ๋‹ค.

00:00
The ability to collaborate is a highly valued soft skill in the workplace.
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ํ˜‘์—… ๋Šฅ๋ ฅ์€ ์ง์žฅ์—์„œ ๋งค์šฐ ๊ฐ€์น˜ ์žˆ๋Š” ์†Œํ”„ํŠธ ์Šคํ‚ฌ์ž…๋‹ˆ๋‹ค.
00:04
What this means is to have the ability to work effectively with others,
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์ด๊ฒƒ์ด ์˜๋ฏธํ•˜๋Š” ๋ฐ”๋Š” ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค๊ณผ ํšจ๊ณผ์ ์œผ๋กœ ์ผํ•˜๊ณ ,
00:09
share ideas, and get everyone focused on a common goal.
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์•„์ด๋””์–ด๋ฅผ ๊ณต์œ ํ•˜๊ณ , ๋ชจ๋‘๊ฐ€ ๊ณตํ†ต์˜ ๋ชฉํ‘œ์— ์ง‘์ค‘ํ•  ์ˆ˜ ์žˆ๋Š” ๋Šฅ๋ ฅ์„ ๊ฐ–์ถ”๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
00:14
Not only does this lead to better outcomes,
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์ด๊ฒƒ์€ ๋” ๋‚˜์€ ๊ฒฐ๊ณผ๋กœ ์ด์–ด์งˆ ๋ฟ๋งŒ
00:17
but it also fosters a sense of teamwork and camaraderie.
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์•„๋‹ˆ๋ผ ํŒ€์›Œํฌ์™€ ๋™์ง€์• ๋ฅผ ํ‚ค์›๋‹ˆ๋‹ค.
00:21
However,
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๊ทธ๋Ÿฌ๋‚˜
00:23
inviting collaboration in English can present some unique challenges.
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์˜์–ด๋กœ ํ˜‘๋ ฅ์„ ์š”์ฒญํ•˜๋ฉด ๋ช‡ ๊ฐ€์ง€ ๊ณ ์œ ํ•œ ๋ฌธ์ œ๊ฐ€ ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
00:28
For example,
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์˜ˆ๋ฅผ ๋“ค์–ด ์ง์žฅ์—์„œ
00:29
perhaps you've felt misunderstood at work or you've even been surprised
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์˜คํ•ด๋ฅผ ๋ฐ›์•˜๊ฑฐ๋‚˜
00:34
by feedback indicating that you don't listen to your team members. Moreover,
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ํŒ€์›์˜ ๋ง์„ ๋“ฃ์ง€ ์•Š๋Š”๋‹ค๋Š” ํ”ผ๋“œ๋ฐฑ์— ๋†€๋ž์„ ์ˆ˜๋„ ์žˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ ์ •ํ™•ํ•œ ์ง์ ‘ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์„ ์ค‘์‹œํ•˜๋Š”
00:39
you may come from a work culture that valued precise direct
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์—…๋ฌด ๋ฌธํ™”์—์„œ ์™”์„ ์ˆ˜
00:44
communication,
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00:46
and now you're in a work environment that values a softer approach to
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์žˆ์œผ๋ฉฐ ์ด์ œ๋Š” ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์— ๋Œ€ํ•œ ๋ณด๋‹ค ๋ถ€๋“œ๋Ÿฌ์šด ์ ‘๊ทผ ๋ฐฉ์‹์„ ์ค‘์‹œํ•˜๊ณ 
00:50
communication, emphasizing collaboration, discussion, and engagement.
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ํ˜‘์—…, ํ† ๋ก  ๋ฐ ์ฐธ์—ฌ๋ฅผ ๊ฐ•์กฐํ•˜๋Š” ์—…๋ฌด ํ™˜๊ฒฝ์— ์žˆ์Šต๋‹ˆ๋‹ค.
00:55
As a result,
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๊ฒฐ๊ณผ์ ์œผ๋กœ
00:56
you might be struggling to make the right adjustments in your communication
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01:01
and English at work so that your team feels that they're able to
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ํŒ€์ด
01:06
participate, fully engage, and collaborate with you. Recently,
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์ฐธ์—ฌํ•˜๊ณ  ์™„์ „ํžˆ ์ฐธ์—ฌํ•˜๊ณ  ํ˜‘๋ ฅํ•  ์ˆ˜ ์žˆ๋‹ค๊ณ  ๋Š๋ผ๋„๋ก ์ง์žฅ์—์„œ ์˜์‚ฌ์†Œํ†ต๊ณผ ์˜์–ด๋ฅผ ์˜ฌ๋ฐ”๋ฅด๊ฒŒ ์กฐ์ •ํ•˜๋Š” ๋ฐ ์–ด๋ ค์›€์„ ๊ฒช์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ตœ๊ทผ์—
01:11
I received an email about this very topic with a request for more
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์ €๋Š”
01:16
lessons on leadership communication at work,
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์ง์žฅ์—์„œ์˜ ๋ฆฌ๋”์‹ญ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜,
01:19
specifically on how to communicate in a workplace that values a softer approach
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ํŠนํžˆ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์— ๋Œ€ํ•œ ๋ณด๋‹ค ๋ถ€๋“œ๋Ÿฌ์šด ์ ‘๊ทผ ๋ฐฉ์‹์„ ์ค‘์‹œํ•˜๋Š” ์ง์žฅ์—์„œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ํ•˜๋Š”
01:24
to communication,
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01:25
and how to demonstrate the ability to invite collaboration to
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๋ฐฉ๋ฒ•,
01:30
create a work environment that makes it possible for everyone to participate.
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๋ชจ๋‘๊ฐ€ ์ฐธ์—ฌํ•  ์ˆ˜ ์žˆ๋Š” ์ž‘์—… ํ™˜๊ฒฝ.
01:35
There are a few key components including effective communication,
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ํšจ๊ณผ์ ์ธ ์˜์‚ฌ์†Œํ†ต,
01:39
active listening, and cultural sensitivity.
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์ ๊ทน์ ์ธ ๊ฒฝ์ฒญ, ๋ฌธํ™”์  ๊ฐ์ˆ˜์„ฑ์„ ํฌํ•จํ•œ ๋ช‡ ๊ฐ€์ง€ ์ฃผ์š” ๊ตฌ์„ฑ ์š”์†Œ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค. ์˜์–ด๋กœ ๋ฆฌ๋”์‹ญ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์— ๋Œ€ํ•ด ํ–ˆ๋˜
01:43
As a follow-up to a previous lesson I did on leadership communication in
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์ด์ „ ์ˆ˜์—…์— ๋Œ€ํ•œ ํ›„์† ์กฐ์น˜๋กœ ์ด
01:48
English, in this Confident English lesson,
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์ž์‹ ๊ฐ ์žˆ๋Š” ์˜์–ด ์ˆ˜์—…์—์„œ๋Š” ํ˜‘์—…
01:51
we'll explore the importance of collaboration is a soft skill.
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์˜ ์ค‘์š”์„ฑ์ด ์†Œํ”„ํŠธ ์Šคํ‚ฌ์ž„์„ ํƒ๊ตฌํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค.
01:55
Along the way,
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๊ทธ ๊ณผ์ •์—์„œ
01:56
I'll share with you practical strategies and tips you can use so that you can
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02:01
create an environment at work where everyone feels that they're able to
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๋ชจ๋“  ์‚ฌ๋žŒ์ด
02:06
collaborate and share their ideas.
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ํ˜‘๋ ฅํ•˜๊ณ  ์•„์ด๋””์–ด๋ฅผ ๊ณต์œ ํ•  ์ˆ˜ ์žˆ๋‹ค๊ณ  ๋Š๋ผ๋Š” ์ง์žฅ ํ™˜๊ฒฝ์„ ์กฐ์„ฑํ•  ์ˆ˜ ์žˆ๋„๋ก ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ์‹ค์šฉ์ ์ธ ์ „๋žต๊ณผ ํŒ์„ ๊ณต์œ ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.
02:21
But first, if you don't already know,
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ํ•˜์ง€๋งŒ ๋จผ์ € ์•„์ง ๋ชจ๋ฅด์‹ ๋‹ค๋ฉด
02:23
I'm Annemarie with Speak Confident English.
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์ €๋Š” Speak Confident English์˜ Annemarie์ž…๋‹ˆ๋‹ค.
02:26
Everything I do here is designed to help you get the confidence you want for
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์ œ๊ฐ€ ์—ฌ๊ธฐ์„œ ํ•˜๋Š” ๋ชจ๋“  ์ผ์€ ์—ฌ๋Ÿฌ๋ถ„์ด
02:30
your life and work in English.
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์˜์–ด๋กœ ์ƒํ™œํ•˜๊ณ  ์ผํ•˜๋Š” ๋ฐ ์›ํ•˜๋Š” ์ž์‹ ๊ฐ์„ ์–ป์„ ์ˆ˜ ์žˆ๋„๋ก ๋•๊ธฐ ์œ„ํ•ด ๊ณ ์•ˆ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.
02:32
One way I do that is with these weekly Confident English lessons where I share
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๊ทธ๋ ‡๊ฒŒ ํ•˜๋Š” ํ•œ ๊ฐ€์ง€ ๋ฐฉ๋ฒ•์€ ์˜ค๋Š˜ ์ด ์ˆ˜์—…์—์„œ์™€ ๊ฐ™์ด
02:37
my top fluency and confidence building strategies, targeted vocabulary lessons,
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์ตœ๊ณ ์˜ ์œ ์ฐฝํ•จ๊ณผ ์ž์‹ ๊ฐ ๊ตฌ์ถ• ์ „๋žต, ๋ชฉํ‘œ ์–ดํœ˜ ์ˆ˜์—…, ์˜์–ด
02:42
and training on leadership communication in English,
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๋ฆฌ๋”์‹ญ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ๊ต์œก์„ ๊ณต์œ ํ•˜๋Š” ์ฃผ๊ฐ„ ์ž์‹ ๊ฐ ์žˆ๋Š” ์˜์–ด ์ˆ˜์—…์ž…๋‹ˆ๋‹ค
02:46
just like in this lesson today. So while you're here,
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. ๋”ฐ๋ผ์„œ ์—ฌ๊ธฐ ์žˆ๋Š” ๋™์•ˆ
02:49
make sure you subscribe to my Speak Confident English Channel so you never miss
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์ œ Speak Confident English ์ฑ„๋„์„ ๊ตฌ๋…ํ•˜์—ฌ
02:54
one of these Confident English lessons.
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์ด๋Ÿฌํ•œ ์ž์‹ ๊ฐ ์žˆ๋Š” ์˜์–ด ์ˆ˜์—… ์ค‘ ํ•˜๋‚˜๋ฅผ ๋†“์น˜์ง€ ์•Š๋„๋ก ํ•˜์„ธ์š”.
02:57
Before we explore four practical steps and phrases you can use to
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03:02
invite collaboration in English,
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์˜์–ด๋กœ ํ˜‘์—…์„ ์œ ๋„ํ•˜๋Š” ๋ฐ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๋„ค ๊ฐ€์ง€ ์‹ค์šฉ์ ์ธ ๋‹จ๊ณ„์™€ ๋ฌธ๊ตฌ๋ฅผ ์‚ดํŽด๋ณด๊ธฐ ์ „์— ์ง์žฅ์—์„œ
03:04
I want to explore English-speaking cultural values at work.
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์˜์–ด๋กœ ๋งํ•˜๋Š” ๋ฌธํ™”์  ๊ฐ€์น˜๋ฅผ ์‚ดํŽด๋ณด๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค .
03:09
Now of course,
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๋ฌผ๋ก 
03:10
any discussion on the topic of cultural values is a generalized topic of
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๋ฌธํ™”์  ๊ฐ€์น˜๋ผ๋Š” ์ฃผ์ œ์— ๋Œ€ํ•œ ๋…ผ์˜๋Š” ์ผ๋ฐ˜ํ™”๋œ ๋…ผ์˜ ์ฃผ์ œ์ž…๋‹ˆ๋‹ค
03:15
discussion. In other words,
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. ์ฆ‰,
03:17
these values can shift from one workplace to another,
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์ด๋Ÿฌํ•œ ๊ฐ€์น˜๋Š” ํ•œ ์ง์žฅ์—์„œ ๋‹ค๋ฅธ ์ง์žฅ์œผ๋กœ ์ด๋™ํ•  ์ˆ˜
03:20
and they are not true of everyone. That said,
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์žˆ์œผ๋ฉฐ ๋ชจ๋“  ์‚ฌ๋žŒ์—๊ฒŒ ํ•ด๋‹น๋˜๋Š” ๊ฒƒ์€ ์•„๋‹™๋‹ˆ๋‹ค. ์ฆ‰,
03:24
if you're leading a team in English,
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์˜์–ด๋กœ ํŒ€์„ ์ด๋Œ๊ณ  ์žˆ๋‹ค๋ฉด ๋ฐœ๊ฒฌํ•  ์ˆ˜ ์žˆ๋Š”
03:26
there are some common cultural values you're likely to find,
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๋ช‡ ๊ฐ€์ง€ ๊ณตํ†ต์ ์ธ ๋ฌธํ™”์  ๊ฐ€์น˜๊ฐ€ ์žˆ์œผ๋ฉฐ
03:29
and these include direct idea exchanges with obvious
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์—ฌ๊ธฐ์—๋Š” ๋ถ„๋ช…ํ•œ ์ฐธ์—ฌ ์ดˆ๋Œ€์™€ ํ•จ๊ป˜ ์ง์ ‘์ ์ธ ์•„์ด๋””์–ด ๊ตํ™˜์ด ํฌํ•จ๋ฉ๋‹ˆ๋‹ค
03:34
invitations to contribute.
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.
03:36
You'll also find that English-speaking culture tends to value maintaining a
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๋˜ํ•œ ์˜์–ด๋ฅผ ์‚ฌ์šฉํ•˜๋Š” ๋ฌธํ™”๋Š” ํ† ๋ก ์—์„œ
03:41
polite or even neutral tone in discussions,
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์ •์ค‘ํ•˜๊ฑฐ๋‚˜ ์‹ฌ์ง€์–ด ์ค‘๋ฆฝ์ ์ธ ์–ด์กฐ๋ฅผ ์œ ์ง€ํ•˜๋Š” ๊ฒƒ์„ ์ค‘์š”์‹œํ•˜๋Š” ๊ฒฝํ–ฅ์ด ์žˆ์œผ๋ฉฐ
03:45
and if the topic of a conversation shifts to something negative, for example,
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๋Œ€ํ™” ์ฃผ์ œ๊ฐ€ ๋ถ€์ •์ ์ธ ๊ฒƒ์œผ๋กœ ๋ฐ”๋€Œ๋Š” ๊ฒฝ์šฐ(์˜ˆ:
03:50
providing some critical feedback,
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๋น„ํŒ์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋Š” ๊ฒฝ์šฐ) ์ „์ฒด์ ์œผ๋กœ
03:53
we switch to more indirect language throughout idea
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๋ณด๋‹ค ๊ฐ„์ ‘์ ์ธ ์–ธ์–ด๋กœ ์ „ํ™˜ํ•ฉ๋‹ˆ๋‹ค. ์•„์ด๋””์–ด
03:58
exchanges and brainstorming discussions.
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๊ตํ™˜ ๋ฐ ๋ธŒ๋ ˆ์ธ์Šคํ† ๋ฐ ํ† ๋ก .
04:00
We value clarity and active listening,
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์šฐ๋ฆฌ๋Š” ๋ช…๋ฃŒ์„ฑ๊ณผ ๋Šฅ๋™์ ์ธ ๊ฒฝ์ฒญ์„ ์ค‘์‹œํ•˜๋Š”๋ฐ
04:05
so how can you invite collaboration and manage discussions with these
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์–ด๋–ป๊ฒŒ ์ด๋Ÿฌํ•œ ๊ฐ€์น˜๋ฅผ ์—ผ๋‘์— ๋‘๊ณ  ํ˜‘์—…์„ ์œ ๋„ ํ•˜๊ณ  ํ† ๋ก ์„ ๊ด€๋ฆฌํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๊นŒ
04:09
values in mind? To do that, you can follow these four steps. Number one,
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? ์ด๋ฅผ ์œ„ํ•ด ๋‹ค์Œ ๋„ค ๋‹จ๊ณ„๋ฅผ ๋”ฐ๋ฅผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ฒซ์งธ,
04:15
invite others to speak. Number two, employ active listening.
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๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์ด ๋งํ•˜๋„๋ก ์ดˆ๋Œ€ํ•˜์‹ญ์‹œ์˜ค. ๋‘˜์งธ, ๋Šฅ๋™์ ์ธ ๊ฒฝ์ฒญ์„ ์‚ฌ์šฉํ•˜์‹ญ์‹œ์˜ค.
04:20
Number three, acknowledge and withhold judgment. And number four,
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์„ธ ๋ฒˆ์งธ, ํŒ๋‹จ์„ ์ธ์ •ํ•˜๊ณ  ๋ณด๋ฅ˜ํ•˜์‹ญ์‹œ์˜ค. ๋„ท์งธ,
04:24
respond appropriately. Let's explore each of those in-depth,
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์ ์ ˆํ•˜๊ฒŒ ๋Œ€์‘ํ•˜์‹ญ์‹œ์˜ค. ๊ฐ๊ฐ์— ๋Œ€ํ•ด ์‹ฌ๋„์žˆ๊ฒŒ ์‚ดํŽด๋ณด๊ณ  ์—…๋ฌด์šฉ
04:28
and I'll share specific English phrases for work. So step number one,
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ํŠน์ • ์˜์–ด ํ‘œํ˜„์„ ๊ณต์œ ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค . ๋”ฐ๋ผ์„œ ์ฒซ ๋ฒˆ์งธ ๋‹จ๊ณ„๋Š” ์ฒญ์ค‘์„ ํšจ๊ณผ์ ์œผ๋กœ ์ดˆ๋Œ€ํ•˜๊ธฐ ์œ„ํ•ด
04:34
invite others to speak to effectively invite collaboration
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๋‹ค๋ฅธ ์‚ฌ๋žŒ์„ ์ดˆ๋Œ€ํ•˜์—ฌ ๋ฐœ์–ธํ•˜๋„๋ก ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค
04:39
your listeners.
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.
04:40
Participants and team members need to be clear on the expectations
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์ฐธ๊ฐ€์ž์™€ ํŒ€ ๊ตฌ์„ฑ์›์€ ๊ธฐ๋Œ€์น˜๋ฅผ ๋ช…ํ™•ํžˆ ํ•ด์•ผ ํ•˜๋ฉฐ ์ž์‹ ์˜
04:45
and they need to feel safe contributing their ideas. Moreover,
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์•„์ด๋””์–ด๋ฅผ ์•ˆ์ „ํ•˜๊ฒŒ ์ œ๊ณตํ•  ์ˆ˜ ์žˆ์–ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ
04:49
when you're inviting others to contribute,
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๋‹ค๋ฅธ ์‚ฌ๋žŒ์„ ์ฐธ์—ฌํ•˜๋„๋ก ์ดˆ๋Œ€ํ•  ๋•Œ
04:52
you need to make it clear that you're open to listening to others' ideas and
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๋‹ค๋ฅธ ์‚ฌ๋žŒ์˜ ์•„์ด๋””์–ด์™€
04:57
opinions. To do this,
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์˜๊ฒฌ์— ๊ท€๋ฅผ ๊ธฐ์šธ์ผ ์ค€๋น„๊ฐ€ ๋˜์–ด ์žˆ์Œ์„ ๋ถ„๋ช…ํžˆ ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์ด๋ฅผ ์œ„ํ•ด
04:59
we have several phrases we can use in English that make it clear we're inviting
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์šฐ๋ฆฌ๋Š” ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์„ ์ดˆ๋Œ€ํ•˜๊ณ  ๊ธฐ๋Œ€๋ฅผ ๊ฐ•์กฐํ•˜๊ฑฐ๋‚˜ ์šฐ๋ฆฌ๊ฐ€ ์ฐพ๊ณ  ์žˆ๋Š” ๊ฒƒ์„ ๊ตฌ์ฒด์ ์œผ๋กœ ๊ฐ•์กฐํ•˜๊ณ  ์žˆ์Œ์„ ๋ถ„๋ช…ํžˆ ํ•˜๋Š” ์˜์–ด๋กœ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๋ช‡ ๊ฐ€์ง€ ๋ฌธ๊ตฌ๋ฅผ ๊ฐ€์ง€๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค
05:03
others to speak and we're underlining the expectations or
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05:08
highlighting specifically what we're looking for.
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.
05:11
Here are some examples you can use. I was wondering what your thoughts are on X,
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๋‹ค์Œ์€ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๋ช‡ ๊ฐ€์ง€ ์˜ˆ์ž…๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, X์— ๋Œ€ํ•œ ๊ท€ํ•˜์˜ ์ƒ๊ฐ์ด ๊ถ๊ธˆํ•ฉ๋‹ˆ๋‹ค.
05:16
for example,
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์˜ˆ๋ฅผ ๋“ค์–ด,
05:17
I was wondering what your thoughts are on this initial marketing proposal,
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์ด ์ดˆ๊ธฐ ๋งˆ์ผ€ํŒ… ์ œ์•ˆ์— ๋Œ€ํ•œ ๊ท€ํ•˜์˜ ์ƒ๊ฐ์ด ๊ถ๊ธˆํ•˜๊ฑฐ๋‚˜ ์ž ์‹œ ๊ท€ํ•˜์˜
05:22
or I was hoping I could pick your brain for a moment. What do you think about,
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์ƒ๊ฐ์„ ์„ ํƒํ•  ์ˆ˜ ์žˆ๊ธฐ๋ฅผ ๋ฐ”๋ž๋‹ˆ๋‹ค . ์˜ˆ๋ฅผ ๋“ค์–ด
05:27
for example, what do you think about this initial marketing plan?
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, ์ด ์ดˆ๊ธฐ ๋งˆ์ผ€ํŒ… ๊ณ„ํš์— ๋Œ€ํ•ด ์–ด๋–ป๊ฒŒ ์ƒ๊ฐํ•˜์‹ญ๋‹ˆ๊นŒ?
05:31
A third option, I was looking for some feedback on X.
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์„ธ ๋ฒˆ์งธ ์˜ต์…˜์€ X์— ๋Œ€ํ•œ ํ”ผ๋“œ๋ฐฑ์„ ์ฐพ๊ณ  ์žˆ์—ˆ์Šต๋‹ˆ๋‹ค.
05:35
What's your opinion or what are your thoughts? And finally,
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๊ท€ํ•˜์˜ ์˜๊ฒฌ ๋˜๋Š” ๊ท€ํ•˜์˜ ์ƒ๊ฐ์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ? ๊ทธ๋ฆฌ๊ณ  ๋งˆ์ง€๋ง‰์œผ๋กœ X์— ๋Œ€ํ•œ
05:40
I'd love to hear everyone's thoughts on X. Tell me what you're thinking.
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๋ชจ๋“  ์‚ฌ๋žŒ์˜ ์ƒ๊ฐ์„ ๋“ฃ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ์–ด๋–ป๊ฒŒ ์ƒ๊ฐํ•˜๋Š”์ง€ ๋ง์”€ํ•ด ์ฃผ์„ธ์š”.
05:44
Let's take a look at how we might use one of these phrases in a specific
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ํŠน์ • ์‹œ๋‚˜๋ฆฌ์˜ค์—์„œ ์ด๋Ÿฌํ•œ ๋ฌธ๊ตฌ ์ค‘ ํ•˜๋‚˜๋ฅผ ์‚ฌ์šฉํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค
05:49
scenario.
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05:49
Imagine you want to brainstorm a new social media strategy with your team
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. ํšจ์œจ์ ์ด๊ณ  ๋ช…ํ™•ํ•œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์„ ์œ„ํ•ด ํŒ€๊ณผ ํ•จ๊ป˜
์ƒˆ๋กœ์šด ์†Œ์…œ ๋ฏธ๋””์–ด ์ „๋žต์„ ๋ธŒ๋ ˆ์ธ์Šคํ† ๋ฐํ•˜๊ณ  ์‹ถ๋‹ค๊ณ  ์ƒ์ƒํ•ด ๋ณด์‹ญ์‹œ์˜ค
05:55
to be efficient and clear in your communication. You could say,
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. ํ˜„์žฌ ์†Œ์…œ ๋ฏธ๋””์–ด ์ „๋žต์— ๋Œ€ํ•œ
05:58
I'd love to hear everyone's thoughts on our current social media strategy.
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๋ชจ๋“  ์‚ฌ๋žŒ์˜ ์ƒ๊ฐ์„ ๋“ฃ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค .
06:03
Please tell me what you think could be improved.
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๊ฐœ์„ ํ•  ์ˆ˜ ์žˆ๋‹ค๊ณ  ์ƒ๊ฐํ•˜๋Š” ์ ์„ ์•Œ๋ ค์ฃผ์„ธ์š”.
06:06
Step number two is employ active listening.
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๋‘ ๋ฒˆ์งธ ๋‹จ๊ณ„๋Š” ๋Šฅ๋™์  ๊ฒฝ์ฒญ์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋Œ€ํ™” ์ค‘์—
06:10
I'm sure you know it's all too easy to get distracted or to
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06:15
allow your mind to wander while others are speaking during a conversation.
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๋‹ค๋ฅธ ์‚ฌ๋žŒ์ด ๋งํ•˜๋Š” ๋™์•ˆ ์ฃผ์˜๊ฐ€ ์‚ฐ๋งŒํ•ด์ง€๊ฑฐ๋‚˜ ๋งˆ์Œ์ด ๋ฐฉํ™ฉํ•˜๊ธฐ๊ฐ€ ๋„ˆ๋ฌด ์‰ฝ๋‹ค๋Š” ๊ฒƒ์„ ์•Œ๊ณ  ๊ณ„์‹ค ๊ฒƒ์ž…๋‹ˆ๋‹ค.
06:20
However, to create a collaborative environment,
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๊ทธ๋Ÿฌ๋‚˜ ํ˜‘๋ ฅ์ ์ธ ํ™˜๊ฒฝ์„ ๋งŒ๋“ค๊ธฐ ์œ„ํ•ด์„œ๋Š”
06:23
we have to be fully present listening carefully to what others have to say.
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๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์˜ ๋ง์„ ์ฃผ์˜ ๊นŠ๊ฒŒ ๊ฒฝ์ฒญํ•˜๋Š” ๋ฐ ์™„์ „ํžˆ ์ฐธ์„ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
06:28
To help you do that,
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๊ทธ๋ ‡๊ฒŒ ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋˜๋„๋ก ํŒ€๊ณผ ๋…ผ์˜ํ•˜๊ธฐ ์ „์— ์Šค์Šค๋กœ์—๊ฒŒ
06:30
there are a few questions you can ask yourself before engaging in a discussion
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๋ฌผ์–ด๋ณผ ์ˆ˜ ์žˆ๋Š” ๋ช‡ ๊ฐ€์ง€ ์งˆ๋ฌธ์ด ์žˆ์Šต๋‹ˆ๋‹ค
06:35
with your team. For example, you might ask,
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. ์˜ˆ๋ฅผ ๋“ค์–ด, ๋‹น์‹ ์€ ์ด ํŠน์ •ํ•œ ์‚ฌ๋žŒ์˜ ๋ง์„
06:37
what is my goal in listening to this specific person?
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๋“ฃ๋Š” ๋‚˜์˜ ๋ชฉํ‘œ๊ฐ€ ๋ฌด์—‡์ธ์ง€ ๋ฌผ์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
06:41
Or What is my goal in listening to members of my team?
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๋˜๋Š” ํŒ€์›๋“ค์˜ ๋ง์„ ๊ฒฝ์ฒญํ•˜๋Š” ๋‚˜์˜ ๋ชฉํ‘œ๋Š” ๋ฌด์—‡์ž…๋‹ˆ๊นŒ ?
06:45
Who should I direct my attention to and why should I listen to this person right
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๋ˆ„๊ตฌ์—๊ฒŒ ๊ด€์‹ฌ์„ ๋Œ๋ ค์•ผ ํ•˜๋ฉฐ ์™œ ์ง€๊ธˆ ์ด ์‚ฌ๋žŒ์˜ ๋ง์„ ๋“ค์–ด์•ผ ํ•ฉ๋‹ˆ๊นŒ
06:50
now? And finally,
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? ๊ทธ๋ฆฌ๊ณ  ๋งˆ์ง€๋ง‰์œผ๋กœ,
06:51
will my thoughts steer the conversation away from the speaker?
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๋‚ด ์ƒ๊ฐ์ด ๋Œ€ํ™”๋ฅผ ํ™”์ž์—๊ฒŒ์„œ ๋ฉ€์–ด์ง€๊ฒŒ ํ•  ๊ฒƒ์ธ๊ฐ€?
06:56
Your answers to those questions will help you identify the best way to support
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์ด๋Ÿฌํ•œ ์งˆ๋ฌธ์— ๋Œ€ํ•œ ๋‹ต๋ณ€์€ ํŒ€์„ ์ง€์›ํ•˜๊ณ  ์ฃผ์˜ ๊นŠ๊ฒŒ ๊ฒฝ์ฒญํ•˜๋Š” ๊ฐ€์žฅ ์ข‹์€ ๋ฐฉ๋ฒ•์„ ์ฐพ๋Š” ๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค
07:01
your team and listen carefully. Moreover,
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. ๊ฒŒ๋‹ค๊ฐ€,
07:04
they'll help you be fully present and avoid any distracting thoughts.
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๊ทธ๊ฒƒ๋“ค์€ ๋‹น์‹ ์ด ์˜จ์ „ํžˆ ์กด์žฌ ํ•˜๊ณ  ์‚ฐ๋งŒํ•œ ์ƒ๊ฐ์„ ํ”ผํ•˜๋„๋ก ๋„์™€์ค„ ๊ฒƒ์ž…๋‹ˆ๋‹ค.
07:10
In addition to answering those questions to help you focus during a discussion,
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ํ† ๋ก  ์ค‘์— ์ง‘์ค‘ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋˜๋Š” ์งˆ๋ฌธ์— ๋‹ตํ•˜๋Š” ๊ฒƒ ์™ธ์—๋„
07:15
you can also demonstrate active listening skills. In doing so,
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๋Šฅ๋™์ ์ธ ๊ฒฝ์ฒญ ๊ธฐ์ˆ ์„ ๋ณด์—ฌ์ค„ ์ˆ˜๋„ ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ ‡๊ฒŒ ํ•จ์œผ๋กœ์จ
07:20
you allow the speaker to feel heard and seen. Now,
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๋งํ•˜๋Š” ์‚ฌ๋žŒ์ด ๋“ฃ๊ณ  ๋ณด๋Š” ๊ฒƒ์„ ๋Š๋‚„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
07:25
when I say demonstrate active listening skills,
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์ œ๊ฐ€ ๋Šฅ๋™์ ์ธ ๊ฒฝ์ฒญ ๊ธฐ์ˆ ์„ ๋ณด์—ฌ ์ค€๋‹ค๊ณ  ํ•  ๋•Œ ,
07:29
what I mean by that is we use words, facial expressions,
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์ œ๊ฐ€ ์˜๋ฏธํ•˜๋Š” ๋ฐ”๋Š”
07:34
and body language to indicate to someone else that we are fully present and
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๋‹ค๋ฅธ ์‚ฌ๋žŒ์—๊ฒŒ ์šฐ๋ฆฌ๊ฐ€ ์˜จ์ „ํžˆ ์กด์žฌํ•˜๊ณ 
07:39
we're following everything they have to say.
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๊ทธ๋“ค์ด ๋งํ•ด์•ผ ํ•˜๋Š” ๋ชจ๋“  ๊ฒƒ์„ ๋”ฐ๋ฅด๊ณ  ์žˆ์Œ์„ ๋‚˜ํƒ€๋‚ด๊ธฐ ์œ„ํ•ด ๋‹จ์–ด, ์–ผ๊ตด ํ‘œ์ • ๋ฐ ๋ชธ์ง“ ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•œ๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
07:42
A few ways you can do that include using verbal cues such as uhhuh,
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uhhuh,
07:47
<affirmative>, mm-hmm, <affirmative>, right? And while doing that,
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<๊ธ์ •>, mm-hmm, <๊ธ์ •>๊ณผ ๊ฐ™์€ ์–ธ์–ด์  ๋‹จ์„œ๋ฅผ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์„ ํฌํ•จํ•˜๋Š” ๋ช‡ ๊ฐ€์ง€ ๋ฐฉ๋ฒ•์ด ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๊ทธ ๋™์•ˆ
07:52
you can use body language such as direct eye contact or nodding
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์ง์ ‘ ๋ˆˆ์„ ๋งž์ถ”๊ฑฐ๋‚˜ ๊ณ ๊ฐœ๋ฅผ ๋„๋•์ด๋Š” ๋“ฑ์˜ ๋ฐ”๋”” ๋žญ๊ท€์ง€๋ฅผ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
07:57
your head. Then when someone's finished speaking,
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. ๊ทธ๋Ÿฐ ๋‹ค์Œ ๋ˆ„๊ตฐ๊ฐ€๊ฐ€ ๋ง์„ ๋งˆ์ณค์„ ๋•Œ ๋‹น์‹ ์ด ์ฃผ์˜ ๊นŠ๊ฒŒ ๋“ฃ๊ณ  ์žˆ๋‹ค๋Š” ๊ฒƒ์„ ๋‚˜ํƒ€๋‚ด๋Š” ๋ฐฉ๋ฒ•์œผ๋กœ ๋‹น์‹ ์ด ์ดํ•ดํ•œ ๊ฒƒ์„ ๊ทธ๋“ค์—๊ฒŒ ๋‹ค์‹œ
08:01
you can paraphrase or repeat back to them what you've understood as
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๋งํ•˜๊ฑฐ๋‚˜ ๋ฐ˜๋ณตํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
08:06
a way to indicate that you were listening carefully.
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.
08:09
After you take a moment to paraphrase what you've heard,
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์ž ์‹œ ์‹œ๊ฐ„์„ ๋‚ด์–ด ๋“ค์€ ๋‚ด์šฉ์„ ๋‹ค๋ฅธ ๋ง๋กœ ํ‘œํ˜„ํ•œ ํ›„
08:13
you can take it a step further by asking open questions that indicate
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08:18
you want to hear more or you want to better understand. In doing so,
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๋” ๋“ฃ๊ณ  ์‹ถ๊ฑฐ๋‚˜ ๋” ์ž˜ ์ดํ•ดํ•˜๊ณ  ์‹ถ๋‹ค๋Š” ๊ฐœ๋ฐฉํ˜• ์งˆ๋ฌธ์„ ํ•จ์œผ๋กœ์จ ํ•œ ๋‹จ๊ณ„ ๋” ๋‚˜์•„๊ฐˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ ‡๊ฒŒ ํ•จ์œผ๋กœ์จ
08:22
you're providing reassurance that it's a safe place for others to share
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๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์ด ์•„์ด๋””์–ด๋ฅผ ๊ณต์œ ํ•  ์ˆ˜ ์žˆ๋Š” ์•ˆ์ „ํ•œ ์žฅ์†Œ๋ผ๋Š” ํ™•์‹ ์„ ๊ฐ–๊ฒŒ ๋ฉ๋‹ˆ๋‹ค
08:27
their ideas with you. For example,
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. ์˜ˆ๋ฅผ ๋“ค์–ด 1๋‹จ๊ณ„์˜
08:29
let's go back to that scenario from step number one. Again,
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์‹œ๋‚˜๋ฆฌ์˜ค๋กœ ๋Œ์•„๊ฐ€ ๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค . ๋‹ค์‹œ ํ•œ ๋ฒˆ ์†Œ์…œ ๋ฏธ๋””์–ด ์ „๋žต์— ๋Œ€ํ•ด ํŒ€๊ณผ
08:33
imagine that you're having a brainstorming conversation with your team about
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๋ธŒ๋ ˆ์ธ์Šคํ† ๋ฐ ๋Œ€ํ™”๋ฅผ ํ•˜๊ณ  ์žˆ๋‹ค๊ณ  ์ƒ์ƒํ•ด ๋ณด์‹ญ์‹œ์˜ค
08:37
your social media strategy. You've invited others to speak,
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. ๋‹น์‹ ์€ ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์„ ์—ฐ์„คํ•˜๋„๋ก ์ดˆ๋Œ€ํ–ˆ์œผ๋ฉฐ ํŒ€์› ์ค‘
08:41
and you're listening to one of your team members share some initial ideas
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ํ•œ ๋ช…์ด ์ƒˆ๋กœ์šด ์ ‘๊ทผ ๋ฐฉ์‹์— ๋Œ€ํ•œ ๋ช‡ ๊ฐ€์ง€ ์ดˆ๊ธฐ ์•„์ด๋””์–ด๋ฅผ ๊ณต์œ ํ•˜๋Š” ๊ฒƒ์„ ๋“ฃ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค
08:46
for a new approach. Once your team member has finished speaking,
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. ํŒ€์›์ด ๋ง์„ ๋งˆ์น˜๋ฉด ์šฐ๋ฆฌ ํŒ€์ด ์ „๋žต์„ ๋ณ€๊ฒฝํ•˜๋ ค๋ฉด ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ•ฉ๋‹ˆ๊นŒ?์™€ ๊ฐ™์€
08:51
you might add on an open question such as what would it take for
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์—ด๋ฆฐ ์งˆ๋ฌธ์„ ์ถ”๊ฐ€ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
08:56
our team to make those changes in our strategy? In asking that question,
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์ด ์งˆ๋ฌธ์„ ํ•˜๋ฉด
09:01
not only will you get more detail,
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๋” ์ž์„ธํ•œ ์ •๋ณด๋ฅผ ์–ป์„ ์ˆ˜ ์žˆ์„ ๋ฟ๋งŒ ์•„๋‹ˆ๋ผ
09:04
you're also letting your team member know that you value their contribution.
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ํŒ€ ๊ตฌ์„ฑ์›์—๊ฒŒ ๊ท€ํ•˜๊ฐ€ ๊ทธ๋“ค์˜ ๊ธฐ์—ฌ๋ฅผ ์†Œ์ค‘ํ•˜๊ฒŒ ์ƒ๊ฐํ•œ๋‹ค๋Š” ๊ฒƒ์„ ์•Œ๋ฆด ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
09:08
And now step number three,
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๊ทธ๋ฆฌ๊ณ  ์ด์ œ ์„ธ ๋ฒˆ์งธ ๋‹จ๊ณ„๋Š”
09:10
acknowledge the contribution and withhold judgment remaining
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๊ธฐ์—ฌ๋ฅผ ์ธ์ • ํ•˜๊ณ 
09:15
non-judgmental in your responses. As team members contribute,
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๊ท€ํ•˜์˜ ์‘๋‹ต์—์„œ ๋น„ํŒ๋‹จ์ ์ธ ํŒ๋‹จ์„ ๋ณด๋ฅ˜ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ํŒ€ ๊ตฌ์„ฑ์›์ด ๊ธฐ์—ฌํ•  ๋•Œ
09:19
their ideas fosters an environment where everyone feels safe and
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๊ทธ๋“ค์˜ ์•„์ด๋””์–ด๋Š” ๋ชจ๋“  ์‚ฌ๋žŒ์ด ์•ˆ์ „ํ•˜๋‹ค๊ณ  ๋Š๋ผ๊ณ  ์ข‹์ง€ ์•Š์€ ์•„์ด๋””์–ด๋ฅผ ๊ธฐ์—ฌํ•œ ๊ฒƒ์— ๋Œ€ํ•ด
09:24
they know they won't be blamed, criticized,
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๋น„๋‚œ, ๋น„ํŒ
09:27
or shamed for contributing a poor idea. In fact,
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๋˜๋Š” ๋ถ€๋„๋Ÿฌ์›€์„ ๋‹นํ•˜์ง€ ์•Š์„ ๊ฒƒ์ด๋ผ๋Š” ๊ฒƒ์„ ์•„๋Š” ํ™˜๊ฒฝ์„ ์กฐ์„ฑํ•ฉ๋‹ˆ๋‹ค . ์‚ฌ์‹ค,
09:30
they'll be more comfortable sharing their thoughts even if they don't have a
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09:35
fully formed or complete idea.
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์™„์ „ํžˆ ํ˜•์„ฑ๋˜๊ฑฐ๋‚˜ ์™„์ „ํ•œ ์•„์ด๋””์–ด๊ฐ€ ์—†๋”๋ผ๋„ ์ž์‹ ์˜ ์ƒ๊ฐ์„ ๊ณต์œ ํ•˜๋Š” ๊ฒƒ์ด ๋” ํŽธํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค.
09:38
I want to share with you several phrases we can use to acknowledge
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09:43
someone's contribution and withhold that judgment first.
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๋ˆ„๊ตฐ๊ฐ€์˜ ๊ธฐ์—ฌ๋ฅผ ์ธ์ •ํ•˜๊ณ  ๋จผ์ € ํŒ๋‹จ์„ ์œ ๋ณดํ•  ๋•Œ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ๋ช‡ ๊ฐ€์ง€ ๋ฌธ๊ตฌ๋ฅผ ์—ฌ๋Ÿฌ๋ถ„๊ณผ ๊ณต์œ ํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
09:48
That's an interesting idea. Could you tell me more? Thank you for sharing that.
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ํฅ๋ฏธ๋กœ์šด ์•„์ด๋””์–ด์ž…๋‹ˆ๋‹ค. ๋” ๋ง์”€ํ•ด ์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ? ๊ณต์œ ํ•ด ์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค.
09:53
I like the idea of X, for example.
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์˜ˆ๋ฅผ ๋“ค์–ด ์ €๋Š” X๋ผ๋Š” ์•„์ด๋””์–ด๋ฅผ ์ข‹์•„ํ•ฉ๋‹ˆ๋‹ค.
09:56
I like the idea of a step-by-step approach.
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๋‹จ๊ณ„๋ณ„ ์ ‘๊ทผ ๋ฐฉ์‹์ด ๋งˆ์Œ์— ๋“ญ๋‹ˆ๋‹ค.
09:59
I appreciate you sharing that thought. Let's bookmark that for a later date.
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๊ทธ ์ƒ๊ฐ์„ ๊ณต์œ ํ•ด์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค. ๋‚˜์ค‘์„ ์œ„ํ•ด ๋ถ๋งˆํฌํ•ด๋‘์ž.
10:04
That's certainly an idea to follow up on. Let's revisit it in a future meeting.
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๊ทธ๊ฒƒ์€ ํ™•์‹คํžˆ ํ›„์† ์กฐ์น˜๋ฅผ ์ทจํ•ด์•ผ ํ•  ์•„์ด๋””์–ด์ž…๋‹ˆ๋‹ค . ํ–ฅํ›„ ํšŒ์˜์—์„œ ๋‹ค์‹œ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
10:09
I hadn't thought of it that way. I see your point.
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๋‚˜๋Š” ๊ทธ๋ ‡๊ฒŒ ์ƒ๊ฐํ•˜์ง€ ์•Š์•˜๋‹ค . ๋„ˆ์˜ ์˜๋„๋ฅผ ์•Œ ๊ฒ ์–ด.
10:13
I appreciate your attention to detail. Thank you for bringing that up.
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์„ธ๋ถ€ ์‚ฌํ•ญ์— ๊ด€์‹ฌ์„ ๊ฐ€์ ธ ์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค. ๊ทธ ๋ฌธ์ œ๋ฅผ ์ œ๊ธฐํ•ด ์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค.
10:17
Let's take a look at how we might use one of those in a real life situation.
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์‹ค์ œ ์ƒํ™ฉ์—์„œ ์ด ์ค‘ ํ•˜๋‚˜๋ฅผ ์–ด๋–ป๊ฒŒ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š”์ง€ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค. ์‹ ์ œํ’ˆ ์ถœ์‹œ๋ฅผ ์œ„ํ•œ
10:22
Imagine you've requested a brainstorming session for the launch of a new
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๋ธŒ๋ ˆ์ธ์Šคํ† ๋ฐ ์„ธ์…˜์„ ์š”์ฒญํ–ˆ๊ณ 
10:26
product, and during the discussion,
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ํ† ๋ก  ์ค‘์— ๊ฐ€์žฅ
10:29
one of your quietest team members contributes an idea,
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์กฐ์šฉํ•œ ํŒ€ ๊ตฌ์„ฑ์› ์ค‘ ํ•œ ๋ช…์ด ์•„์ด๋””์–ด๋ฅผ ์ œ๊ณตํ–ˆ์ง€๋งŒ
10:32
but it doesn't quite hit the mark. In response to that idea,
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์ ์ค‘ํ•˜์ง€ ์•Š์•˜๋‹ค๊ณ  ์ƒ์ƒํ•ด ๋ณด์‹ญ์‹œ์˜ค . ๊ทธ ์ƒ๊ฐ์— ๋Œ€ํ•œ ๋ฐ˜์‘์œผ๋กœ,
10:37
you might say, that's an interesting idea. Could you tell me more?
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๋‹น์‹ ์€ ๊ทธ๊ฒƒ์ด ํฅ๋ฏธ๋กœ์šด ์ƒ๊ฐ์ด๋ผ๊ณ  ๋งํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค . ๋” ๋ง์”€ํ•ด ์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ?
10:41
By acknowledging that this particular idea has merit,
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์ด ํŠน์ • ์•„์ด๋””์–ด์— ์žฅ์ ์ด ์žˆ์Œ์„ ์ธ์ •ํ•จ์œผ๋กœ์จ
10:45
you're also acknowledging the courage it took to share that idea.
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ํ•ด๋‹น ์•„์ด๋””์–ด๋ฅผ ๊ณต์œ ํ•˜๋Š” ๋ฐ ํ•„์š”ํ•œ ์šฉ๊ธฐ๋„ ์ธ์ •ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
10:50
Moreover, by withholding judgment,
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๊ฒŒ๋‹ค๊ฐ€ ํŒ๋‹จ์„ ๋ณด๋ฅ˜ํ•จ์œผ๋กœ์จ
10:53
you invite everyone to contemplate this idea further and you
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๋‹น์‹ ์€ ๋ชจ๋“  ์‚ฌ๋žŒ์ด ์ด ์ƒ๊ฐ์„ ๋” ์ˆ™๊ณ ํ•˜๋„๋ก ๊ถŒ์œ ํ•˜๊ณ 
10:58
continue to invite discussion. And finally, step number four,
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๊ณ„์†ํ•ด์„œ ํ† ๋ก ์„ ๊ถŒ์œ ํ•ฉ๋‹ˆ๋‹ค. ๋งˆ์ง€๋ง‰์œผ๋กœ ๋„ค ๋ฒˆ์งธ ๋‹จ๊ณ„๋Š”
11:03
to invite collaboration in English is to respond appropriately.
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์˜์–ด๋กœ ํ˜‘์—…์„ ์œ ๋„ํ•˜๋Š” ๊ฒƒ์ธ๋ฐ ์ ์ ˆํ•˜๊ฒŒ ๋Œ€์‘ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
11:08
It's important to remember that collaboration is all about the exchange of
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๊ณต๋™ ์ž‘์—…์€
11:12
ideas and working with others.
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์•„์ด๋””์–ด ๊ตํ™˜ ๋ฐ ๋‹ค๋ฅธ ์‚ฌ๋žŒ๊ณผ์˜ ์ž‘์—…์— ๊ด€ํ•œ ๊ฒƒ์ž„์„ ๊ธฐ์–ตํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
11:15
When we take an idea from its initial stage all the way through
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์•„์ด๋””์–ด๋ฅผ ์ดˆ๊ธฐ ๋‹จ๊ณ„๋ถ€ํ„ฐ
11:20
to execution and implementation,
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์‹คํ–‰ ๋ฐ ๊ตฌํ˜„์— ์ด๋ฅด๊ธฐ๊นŒ์ง€
11:23
there are multiple steps that occur along the way.
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์—ฌ๋Ÿฌ ๋‹จ๊ณ„๋ฅผ ๊ฑฐ์ณ์•ผ ํ•ฉ๋‹ˆ๋‹ค .
11:26
There are details that you need to figure out and milestones you need to hit.
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ํŒŒ์•…ํ•ด์•ผ ํ•  ์„ธ๋ถ€ ์‚ฌํ•ญ ๊ณผ ๋‹ฌ์„ฑํ•ด์•ผ ํ•  ์ด์ •ํ‘œ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค.
11:32
What that means is ongoing collaboration,
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์ด๊ฒƒ์ด ์˜๋ฏธํ•˜๋Š” ๊ฒƒ์€ ์ง€์†์ ์ธ ํ˜‘์—…์ด๋ฉฐ,
11:36
and for that collaboration to be effective,
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์ด๋Ÿฌํ•œ ํ˜‘์—…์ด ํšจ๊ณผ์ ์ด๋ ค๋ฉด
11:39
we need to ask open-ended questions.
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๊ฐœ๋ฐฉํ˜• ์งˆ๋ฌธ์„ ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์•„์ด๋””์–ด๊ฐ€ ๊ตํ™˜๋˜๋Š”
11:43
In every discussion where ideas are exchanged,
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๋ชจ๋“  ํ† ๋ก ์—๋Š”
11:46
there are hits and there are misses,
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์„ฑ๊ณต๊ณผ ์‹คํŒจ๊ฐ€ ์žˆ์œผ๋ฉฐ, ๊ฐ€๋Šฅํ•œ ์ตœ์ƒ์˜ ๊ฒฐ๊ณผ์— ๋„๋‹ฌํ•˜๊ธฐ ์œ„ํ•ด
11:49
and it takes courage for others to contribute their ideas to reach
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๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์ด ์ž์‹ ์˜ ์•„์ด๋””์–ด๋ฅผ ์ œ๊ณตํ•˜๋ ค๋ฉด ์šฉ๊ธฐ๊ฐ€ ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค
11:54
the best possible outcome.
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.
11:56
It's important to value every idea that is shared and
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๊ณต์œ ๋˜๋Š” ๋ชจ๋“  ์•„์ด๋””์–ด๋ฅผ ์†Œ์ค‘ํžˆ ์—ฌ๊ธฐ๊ณ 
12:01
encourage others to continue evaluating and share what they think along
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๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์ด ๊ทธ ๊ณผ์ •์—์„œ ์ƒ๊ฐํ•˜๋Š” ๋ฐ”๋ฅผ ๊ณ„์† ํ‰๊ฐ€ํ•˜๊ณ  ๊ณต์œ ํ•˜๋„๋ก ๊ฒฉ๋ คํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค
12:06
the way. To do that,
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. ์ด๋ฅผ ์œ„ํ•ด ๊ณต๋™ ์ž‘์—…์„ ๊ณ„์† ์ง„ํ–‰ํ•˜๊ธฐ ์œ„ํ•ด ์š”์ฒญํ•  ์ˆ˜ ์žˆ๋Š”
12:07
here are several open questions you can ask to continue inviting
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๋ช‡ ๊ฐ€์ง€ ๊ณต๊ฐœ ์งˆ๋ฌธ์ด ์žˆ์Šต๋‹ˆ๋‹ค
12:12
collaboration. First, could you tell me more? How would you,
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. ๋จผ์ €, ๋” ๋ง์”€ํ•ด ์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ?
12:17
for example,
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์˜ˆ๋ฅผ ๋“ค์–ด,
12:19
how would you initiate that change in our strategy or how might
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์–ด๋–ป๊ฒŒ ์ „๋žต์˜ ๋ณ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ? ๋˜๋Š”
12:24
we, how might we initiate that change in our strategy?
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์ „๋žต์˜ ๋ณ€ํ™”๋ฅผ ์–ด๋–ป๊ฒŒ ์‹œ์ž‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๊นŒ?
12:28
What would be the pros and cons of X?
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X์˜ ์žฅ์ ๊ณผ ๋‹จ์ ์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ?
12:32
What would be the pros and cons of making that change?
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๊ทธ ๋ณ€ํ™”์˜ ์žฅ๋‹จ์ ์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ?
12:36
Could you expand on that a little more? And finally,
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์ข€ ๋” ์ž์„ธํžˆ ์„ค๋ช…ํ•ด ์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ ? ๋งˆ์ง€๋ง‰์œผ๋กœ
12:39
what would be the best approach to X?
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X์— ๋Œ€ํ•œ ์ตœ์„ ์˜ ์ ‘๊ทผ ๋ฐฉ์‹์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ?
12:42
What would be the best approach to making that change?
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๊ทธ ๋ณ€ํ™”๋ฅผ ๋งŒ๋“œ๋Š” ๊ฐ€์žฅ ์ข‹์€ ๋ฐฉ๋ฒ•์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ?
12:46
Let's see how one of these questions might be useful in a real situation,
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์ด๋Ÿฌํ•œ ์งˆ๋ฌธ ์ค‘ ํ•˜๋‚˜๊ฐ€ ์‹ค์ œ ์ƒํ™ฉ์—์„œ ์–ด๋–ป๊ฒŒ ์œ ์šฉํ•  ์ˆ˜ ์žˆ๋Š”์ง€ ์‚ดํŽด๋ณด๊ณ 
12:51
and we're going to go back to the scenario we had in step number three,
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12:55
where we're inviting some brainstorming on the launch of a new product.
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์ƒˆ ์ œํ’ˆ ์ถœ์‹œ์— ๋Œ€ํ•œ ๋ธŒ๋ ˆ์ธ์Šคํ† ๋ฐ์„ ์ดˆ๋Œ€ํ•˜๋Š” 3๋‹จ๊ณ„์˜ ์‹œ๋‚˜๋ฆฌ์˜ค๋กœ ๋Œ์•„๊ฐ€๊ฒ ์Šต๋‹ˆ๋‹ค. ํŠน์ • ์‹ ์ œํ’ˆ์— ๋Œ€ํ•ด
13:00
Perhaps there's an idea shared for a specific new product,
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๊ณต์œ ๋œ ์•„์ด๋””์–ด๊ฐ€ ์žˆ์„ ์ˆ˜
13:04
but that product already exists on the market,
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์žˆ์ง€๋งŒ ํ•ด๋‹น ์ œํ’ˆ์€ ์ด๋ฏธ ์‹œ์žฅ์— ์กด์žฌํ•˜๋ฏ€๋กœ
13:08
so you might say something such as, that's an interesting idea.
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ํฅ๋ฏธ๋กœ์šด ์•„์ด๋””์–ด๋ผ๊ณ  ๋งํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
13:12
How would you set it apart from competing brands that offer a similar product?
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์œ ์‚ฌํ•œ ์ œํ’ˆ์„ ์ œ๊ณตํ•˜๋Š” ๊ฒฝ์Ÿ ๋ธŒ๋žœ๋“œ์™€ ์–ด๋–ป๊ฒŒ ์ฐจ๋ณ„ํ™”ํ•˜์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ?
13:18
By asking that question, not only are you withholding judgment,
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๊ทธ ์งˆ๋ฌธ์„ ํ•จ์œผ๋กœ์จ ํŒ๋‹จ์„ ์œ ๋ณดํ•  ๋ฟ๋งŒ ์•„๋‹ˆ๋ผ
13:22
but you're also inviting continued collaboration and encouraging
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์ง€์†์ ์ธ ํ˜‘์—…์„ ์œ ๋„ํ•˜๊ณ 
13:27
everyone on the team to analyze the idea. Further,
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ํŒ€์˜ ๋ชจ๋“  ์‚ฌ๋žŒ์ด ์•„์ด๋””์–ด๋ฅผ ๋ถ„์„ํ•˜๋„๋ก ๋…๋ คํ•˜๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ ์˜์–ด๋กœ ํ˜‘์—…์„ ์ดˆ๋Œ€ํ•˜๋Š”
13:31
to finish this lesson on how to invite collaboration in English,
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๋ฐฉ๋ฒ•์— ๋Œ€ํ•œ ์ด ๊ฐ•์˜๋ฅผ ๋งˆ์น˜๊ธฐ ์œ„ํ•ด
13:34
I have two questions for you. Number one,
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๋‘ ๊ฐ€์ง€ ์งˆ๋ฌธ์ด ์žˆ์Šต๋‹ˆ๋‹ค. ์ฒซ ๋ฒˆ์งธ,
13:37
if this has been an area of difficulty for you,
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์ด๊ฒƒ์ด ๋‹น์‹ ์—๊ฒŒ ์–ด๋ ค์šด ์˜์—ญ์ด์—ˆ๋‹ค๋ฉด ์˜์–ด๋กœ ํŒ€ ๊ฐ„์˜ ํ˜‘์—…์„ ์ดˆ๋Œ€ํ•˜๊ธฐ ์œ„ํ•ด
13:41
which step or phrase are you going to start using
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์–ด๋–ค ๋‹จ๊ณ„๋‚˜ ๋ฌธ๊ตฌ๋ฅผ ์‚ฌ์šฉํ•˜๊ธฐ ์‹œ์ž‘ํ•  ๊ฒƒ์ž…๋‹ˆ๊นŒ
13:46
to invite collaboration among your team in English?
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?
13:49
I'd love to hear what you plan to do and you can share with me in the comments
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๋‚˜๋Š” ๋‹น์‹ ์ด ๋ฌด์—‡์„ ํ•  ๊ณ„ํš์ธ์ง€ ๋“ฃ๊ณ  ์‹ถ๊ณ  ์•„๋ž˜ ์˜๊ฒฌ์—์„œ ๋‚˜์™€ ๊ณต์œ ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
13:54
below. And now my second question,
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. ์ด์ œ ๋‘ ๋ฒˆ์งธ ์งˆ๋ฌธ์ž…๋‹ˆ๋‹ค.
13:57
if you've successfully invited collaboration among your team,
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ํŒ€ ๊ฐ„์˜ ํ˜‘์—…์„ ์„ฑ๊ณต์ ์œผ๋กœ ์ดˆ๋Œ€ํ–ˆ๋‹ค๋ฉด
14:01
what English phrases, questions or strategies do you use?
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์–ด๋–ค ์˜์–ด ๋ฌธ๊ตฌ, ์งˆ๋ฌธ ๋˜๋Š” ์ „๋žต์„ ์‚ฌ์šฉํ•ฉ๋‹ˆ๊นŒ?
14:05
I'd love for you to share because you might have a recommendation that is
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14:09
exactly what someone else in the Speak Confident English community is looking
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Speak Confident English ์ปค๋ฎค๋‹ˆํ‹ฐ์˜ ๋‹ค๋ฅธ ๋ˆ„๊ตฐ๊ฐ€๊ฐ€ ์ฐพ๊ณ  ์žˆ๋Š” ๊ฒƒ๊ณผ ์ •ํ™•ํžˆ ์ผ์น˜ํ•˜๋Š” ์ถ”์ฒœ์ด ์žˆ์„ ์ˆ˜ ์žˆ์œผ๋ฏ€๋กœ ๊ณต์œ ํ•ด ์ฃผ์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค
14:13
for. Again, you can share with me in the comments below.
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. ๋‹ค์‹œ ๋งํ•˜์ง€๋งŒ, ์•„๋ž˜ ๋Œ“๊ธ€์—์„œ ๋‚˜์™€ ๊ณต์œ ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
14:18
If you found today's lesson helpful to you, I would love to know,
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์˜ค๋Š˜์˜ ์ˆ˜์—…์ด ๋„์›€์ด ๋œ๋‹ค๋ฉด ์•Œ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
14:21
and you can tell me in a very simple way.
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๋งค์šฐ ๊ฐ„๋‹จํ•œ ๋ฐฉ๋ฒ•์œผ๋กœ ์•Œ๋ ค์ฃผ์„ธ์š”.
14:24
Give this lesson a thumbs up here on YouTube, and don't forget,
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์—ฌ๊ธฐ YouTube์—์„œ ์ด ๊ฐ•์˜์— ์ข‹์•„์š”๋ฅผ ๋ˆ„๋ฅด๊ณ  ์žŠ์ง€ ๋งˆ์„ธ์š”. ๊ตฌ๋…
14:27
while you're at it, make sure you subscribe so you don't miss my future lessons.
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ํ•˜๋Š” ๋™์•ˆ ํ–ฅํ›„ ๊ฐ•์˜๋ฅผ ๋†“์น˜์ง€ ์•Š๋„๋ก ๊ตฌ๋…ํ•˜์„ธ์š”.
14:32
Thank you so much for joining me today,
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์˜ค๋Š˜ ํ•จ๊ป˜ ํ•ด์ฃผ์…”์„œ ๋„ˆ๋ฌด ๊ฐ์‚ฌ๋“œ๋ฆฌ๊ณ 
14:35
and I look forward to seeing you next time.
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๋‹ค์Œ์— ๋˜ ๋ต™๊ฒ ์Šต๋‹ˆ๋‹ค.
์ด ์›น์‚ฌ์ดํŠธ ์ •๋ณด

์ด ์‚ฌ์ดํŠธ๋Š” ์˜์–ด ํ•™์Šต์— ์œ ์šฉํ•œ YouTube ๋™์˜์ƒ์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค. ์ „ ์„ธ๊ณ„ ์ตœ๊ณ ์˜ ์„ ์ƒ๋‹˜๋“ค์ด ๊ฐ€๋ฅด์น˜๋Š” ์˜์–ด ์ˆ˜์—…์„ ๋ณด๊ฒŒ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ฐ ๋™์˜์ƒ ํŽ˜์ด์ง€์— ํ‘œ์‹œ๋˜๋Š” ์˜์–ด ์ž๋ง‰์„ ๋”๋ธ” ํด๋ฆญํ•˜๋ฉด ๊ทธ๊ณณ์—์„œ ๋™์˜์ƒ์ด ์žฌ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋น„๋””์˜ค ์žฌ์ƒ์— ๋งž์ถฐ ์ž๋ง‰์ด ์Šคํฌ๋กค๋ฉ๋‹ˆ๋‹ค. ์˜๊ฒฌ์ด๋‚˜ ์š”์ฒญ์ด ์žˆ๋Š” ๊ฒฝ์šฐ ์ด ๋ฌธ์˜ ์–‘์‹์„ ์‚ฌ์šฉํ•˜์—ฌ ๋ฌธ์˜ํ•˜์‹ญ์‹œ์˜ค.

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