Deal with a Difficult Boss in English

70,794 views ใƒป 2021-06-23

Speak Confident English


์•„๋ž˜ ์˜๋ฌธ์ž๋ง‰์„ ๋”๋ธ”ํด๋ฆญํ•˜์‹œ๋ฉด ์˜์ƒ์ด ์žฌ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋ฒˆ์—ญ๋œ ์ž๋ง‰์€ ๊ธฐ๊ณ„ ๋ฒˆ์—ญ๋ฉ๋‹ˆ๋‹ค.

00:00
Have you ever been steamrolled by your boss?
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์ƒ์‚ฌ์—๊ฒŒ ๊ฐ•์••๋‹นํ•œ ์ ์ด ์žˆ์Šต๋‹ˆ๊นŒ?
00:03
To be steamrolled in the literal sense means to be flattened or
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๋ฌธ์ž ๊ทธ๋Œ€๋กœ์˜ ์˜๋ฏธ์—์„œ ์ฐŒ๊ทธ๋Ÿฌ์ง„๋‹ค๋Š” ๊ฒƒ์€ ๋‹น์‹ ์„
00:07
crushed by something that overpowers you. In the figurative sense,
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์••๋„ํ•˜๋Š” ๋ฌด์–ธ๊ฐ€์— ์˜ํ•ด ๋‚ฉ์ž‘ํ•ด์ง€๊ฑฐ๋‚˜ ๋ถ€์„œ์ง€๋Š” ๊ฒƒ์„ ์˜๋ฏธํ•ฉ๋‹ˆ๋‹ค . ๋น„์œ ์ ์œผ๋กœ๋Š” ๋‹ค๋ฅธ ์‚ฌ๋žŒ์—๊ฒŒ
00:12
it might be the feeling of being flattened,
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์ง“๋ˆŒ๋ฆฌ๊ฑฐ๋‚˜
00:15
crushed or defeated by someone else. A month ago,
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์ง“๋ˆŒ๋ฆฌ๊ฑฐ๋‚˜ ํŒจ๋ฐฐํ•œ ๋Š๋‚Œ์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค . ํ•œ ๋‹ฌ ์ „์—
00:19
Mary left this comment on one of my other Confident English lessons.
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Mary๋Š” ๋‚˜์˜ ๋‹ค๋ฅธ Confident English ์ˆ˜์—… ์ค‘ ํ•˜๋‚˜์— ์ด ๋Œ“๊ธ€์„ ๋‚จ๊ฒผ์Šต๋‹ˆ๋‹ค .
00:24
"I'm dealing with a boss who gets impatient with me when I'm trying to explain
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"์ €๋Š” ์ œ ์ž์‹ ์„ ์„ค๋ช…ํ•˜๋ ค๊ณ  ํ•  ๋•Œ ์ €์—๊ฒŒ ์ฐธ์„์„ฑ์ด ์—†๋Š” ์ƒ์‚ฌ๋ฅผ ์ƒ๋Œ€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
00:27
myself, English is my second language. I get very nervous.
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์˜์–ด๋Š” ์ €์˜ ์ œ2 ์™ธ๊ตญ์–ด์ž…๋‹ˆ๋‹ค. ์ €๋Š” ๋งค์šฐ ๊ธด์žฅ๋ฉ๋‹ˆ๋‹ค.
00:32
Every time I have a meeting with her and it is worse when I know that my
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๊ทธ๋…€์™€ ํšŒ์˜๋ฅผ ํ•  ๋•Œ๋งˆ๋‹ค
00:37
colleagues are attending the meetings to my heart starts pounding and my hands
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๋™๋ฃŒ๋“ค์ด ํšŒ์˜์— ์ฐธ์„ํ•˜๋Š”๋ฐ ์‹ฌ์žฅ์ด ๋‘๊ทผ๊ฑฐ๋ฆฌ๊ณ  ์†์—
00:41
get very sweaty." When I read that comment,
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๋•€์ด ๋งŽ์ด ๋‚œ๋‹ค"๊ณ  ๋งํ–ˆ๋‹ค. ๊ทธ ๋Œ“๊ธ€์„ ์ฝ์—ˆ์„ ๋•Œ
00:44
the first word that came to mind is that word steamrolled,
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๊ฐ€์žฅ ๋จผ์ € ๋– ์˜ค๋ฅธ ๋‹จ์–ด๋Š” ๊ฐ•์••์ด๋ผ๋Š” ๋‹จ์–ด,
00:48
the feeling of being steamrolled. When others don't give us the space,
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์••๋„๋‹นํ•˜๋Š” ๋Š๋‚Œ์ด์—ˆ์Šต๋‹ˆ๋‹ค. ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์ด ์šฐ๋ฆฌ์—๊ฒŒ ๊ณต๊ฐ„์„ ์ฃผ์ง€ ์•Š์„ ๋•Œ,
00:53
we need to organize our thoughts and say what we need to say.
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์šฐ๋ฆฌ๋Š” ์šฐ๋ฆฌ์˜ ์ƒ๊ฐ์„ ์ •๋ฆฌ ํ•˜๊ณ  ์šฐ๋ฆฌ๊ฐ€ ๋งํ•ด์•ผ ํ•  ๊ฒƒ์„ ๋งํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
00:57
So what's the solution.
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๊ทธ๋ž˜์„œ ํ•ด๊ฒฐ์ฑ…์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ?
00:59
When you're trying to organize your thoughts or put your words together in
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์ƒ๊ฐ์„ ์ •๋ฆฌํ•˜๊ฑฐ๋‚˜ ๋‹จ์–ด๋ฅผ
01:03
English, how can you avoid getting steamrolled by others?
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์˜์–ด๋กœ ์ •๋ฆฌํ•˜๋ ค๊ณ  ํ•  ๋•Œ, ์–ด๋–ป๊ฒŒ ํ•˜๋ฉด ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์—๊ฒŒ ํœ˜๋‘˜๋ฆฌ์ง€ ์•Š์„ ์ˆ˜ ์žˆ์„๊นŒ์š”?
01:08
If you don't already know I'm Annemarie was Speak Confident English.
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์•„์ง ๋ชจ๋ฅด์‹ ๋‹ค๋ฉด ์ €๋Š” Annemarie๊ฐ€ Speak Confident English์˜€์Šต๋‹ˆ๋‹ค.
01:12
This is exactly where you want to be every week to get the confidence you want
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์ด๊ฒƒ์€ ๋‹น์‹ ์ด
01:17
for your life and work in English. With this Confident English lesson today,
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์˜์–ด๋กœ ์‚ถ๊ณผ ์ผ์— ๋Œ€ํ•ด ์›ํ•˜๋Š” ์ž์‹ ๊ฐ์„ ์–ป๊ธฐ ์œ„ํ•ด ๋งค์ฃผ ๊ฐ€๊ณ  ์‹ถ์€ ๊ณณ์ž…๋‹ˆ๋‹ค. ์˜ค๋Š˜ ์ด ์ž์‹ ๊ฐ ์žˆ๋Š” ์˜์–ด ์ˆ˜์—…์œผ๋กœ
01:22
you'll be able to overcome that anxiety,
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๊ทธ ๋ถˆ์•ˆ,
01:24
that pounding heart and those sweaty hands.
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๊ทธ ๋‘๊ทผ๊ฑฐ๋ฆฌ๋Š” ์‹ฌ์žฅ , ๋•€์— ์ –์€ ์†์„ ๊ทน๋ณตํ•  ์ˆ˜ ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค.
01:27
You'll also be able to comfortably open a dialogue with your boss and
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๋˜ํ•œ ์ขŒ์ ˆ๊ฐ๊ณผ ์ดˆ์กฐํ•จ์„ ํšจ๊ณผ์ ์œผ๋กœ ๊ด€๋ฆฌํ•˜์—ฌ ์ƒ์‚ฌ์™€ ํŽธ์•ˆํ•˜๊ฒŒ ๋Œ€ํ™”๋ฅผ ์‹œ์ž‘ํ•˜๊ณ  ์ƒ๊ฐ์„
01:32
clearly communicate your thoughts all by effectively
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๋ช…ํ™•ํ•˜๊ฒŒ ์ „๋‹ฌํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
01:37
managing frustration and impatience.
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. ํ•œ ๋ฒˆ
01:46
Let's take a look.
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01:46
At six different strategies you can use to do all of that.
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๋ณด์ž.
6๊ฐ€์ง€ ๋‹ค๋ฅธ ์ „๋žต์—์„œ ์ด ๋ชจ๋“  ๊ฒƒ์„ ์ˆ˜ํ–‰ํ•˜๋Š” ๋ฐ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
01:50
These strategies can be used individually or in combination.
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์ด๋Ÿฌํ•œ ์ „๋žต์€ ๊ฐœ๋ณ„์ ์œผ๋กœ ๋˜๋Š” ์กฐํ•ฉํ•˜์—ฌ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
01:55
And I'll share with you some essential phrases to keep in your back pocket.
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๊ทธ๋ฆฌ๊ณ  ๋’ท์ฃผ๋จธ๋‹ˆ์— ๋„ฃ์–ด๋‘์–ด์•ผ ํ•  ๋ช‡ ๊ฐ€์ง€ ํ•„์ˆ˜ ๋ฌธ๊ตฌ๋ฅผ ์•Œ๋ ค๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค.
01:59
Strategy number one is breathe and buy yourself some
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์ฒซ ๋ฒˆ์งธ ์ „๋žต์€ ์ˆจ์„ ์‰ฌ๊ณ 
02:03
time.
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์‹œ๊ฐ„์„ ๋ฒ„๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
02:04
This is definitely a strategy my Fluency School students should be familiar
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์ด๊ฒƒ์€ Fluency School ํ•™์ƒ๋“ค์ด ์ž˜ ์•Œ๊ณ  ์žˆ์–ด์•ผ ํ•˜๋Š” ์ „๋žต์ž…๋‹ˆ๋‹ค
02:08
with. When we feel that others are getting impatient or frustrated,
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. ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์ด ์ฐธ์„์„ฑ์ด ์—†๊ฑฐ๋‚˜ ์ขŒ์ ˆํ•˜๊ณ  ์žˆ๋‹ค๊ณ  ๋Š๋‚„ ๋•Œ
02:13
panic starts to kick in.
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๊ณตํ™ฉ ์ƒํƒœ๊ฐ€ ์‹œ์ž‘๋ฉ๋‹ˆ๋‹ค.
02:15
And when we panic or feel increased anxiety,
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๊ทธ๋ฆฌ๊ณ  ์šฐ๋ฆฌ๊ฐ€ ๊ณตํ™ฉ ์ƒํƒœ์— ๋น ์ง€๊ฑฐ๋‚˜ ๋ถˆ์•ˆ๊ฐ์ด ์ปค์ง€๋ฉด
02:18
we tend to lose our train of thought.
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์ƒ๊ฐ์˜ ํ๋ฆ„์„ ์žƒ์–ด๋ฒ„๋ฆฌ๋Š” ๊ฒฝํ–ฅ์ด ์žˆ์Šต๋‹ˆ๋‹ค.
02:21
We lose our ability to organize information clearly in our minds.
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์šฐ๋ฆฌ๋Š” ๋งˆ์Œ ์†์—์„œ ์ •๋ณด๋ฅผ ๋ช…ํ™•ํ•˜๊ฒŒ ์ •๋ฆฌํ•˜๋Š” ๋Šฅ๋ ฅ์„ ์ƒ์‹คํ•ฉ๋‹ˆ๋‹ค. ์ด ์ƒํ™ฉ์„
02:27
The best way to mitigate this situation is to breathe.
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์™„ํ™”ํ•˜๋Š” ๊ฐ€์žฅ ์ข‹์€ ๋ฐฉ๋ฒ•์€ ์ˆจ์„ ์‰ฌ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
02:32
When we breathe appropriately, when we use deep breathing techniques,
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์ ์ ˆํ•˜๊ฒŒ ํ˜ธํกํ•˜๊ณ  ์‹ฌํ˜ธํก ๊ธฐ์ˆ ์„ ์‚ฌ์šฉํ•˜๋ฉด
02:36
we can calm our anxiety and improve our ability to think
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๋ถˆ์•ˆ์„ ์ง„์ •์‹œํ‚ค๊ณ  ๋ช…ํ™•ํ•˜๊ฒŒ ์‚ฌ๊ณ ํ•˜๋Š” ๋Šฅ๋ ฅ์„ ํ–ฅ์ƒ์‹œํ‚ฌ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
02:41
clearly, while you do all of this,
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์ด ๋ชจ๋“  ๊ฒƒ์„ ํ•˜๋Š” ๋™์•ˆ
02:43
you can also buy yourself some time.
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์‹œ๊ฐ„์„ โ€‹โ€‹๋ฒŒ ์ˆ˜๋„ ์žˆ์Šต๋‹ˆ๋‹ค.
02:46
What that means is you say something
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๊ทธ๊ฒƒ์ด ์˜๋ฏธํ•˜๋Š” ๋ฐ”๋Š” ๋‹น์‹ ์ด ๋ฌด์–ธ๊ฐ€๋ฅผ ๋งํ•˜์—ฌ
02:49
so it seems like you're beginning to answer a question. While,
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๋‹น์‹ ์ด ์งˆ๋ฌธ์— ๋Œ€๋‹ตํ•˜๊ธฐ ์‹œ์ž‘ํ•œ ๊ฒƒ์ฒ˜๋Ÿผ ๋ณด์ธ๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค .
02:53
at that moment,
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๊ทธ ์ˆœ๊ฐ„
02:55
you are breathing deeply and quickly organizing your thoughts.
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๋‹น์‹ ์€ ๊นŠ๊ฒŒ ์ˆจ์„ ์‰ฌ๊ณ  ๋น ๋ฅด๊ฒŒ ์ƒ๊ฐ์„ ์ •๋ฆฌํ•ฉ๋‹ˆ๋‹ค.
02:59
So you're able to express them.
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๊ทธ๋ž˜์„œ ๋‹น์‹ ์€ ๊ทธ๊ฒƒ๋“ค์„ ํ‘œํ˜„ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ˆจ์„ ์‰ฌ๊ณ  ํ˜ผ์ž ์ƒ๊ฐํ•ด์•ผ ํ• 
03:01
Here's a great phrase to use when you need to breathe and by yourself just a
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๋•Œ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ์ข‹์€ ํ‘œํ˜„์ž…๋‹ˆ๋‹ค
03:06
moment to think. That's a really interesting question.
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. ์ •๋ง ํฅ๋ฏธ๋กœ์šด ์งˆ๋ฌธ์ž…๋‹ˆ๋‹ค.
03:10
Give me just a second to think about it. Again, as you say those words,
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์ƒ๊ฐํ•  ์‹œ๊ฐ„์„ ์ฃผ์„ธ์š” . ๋‹ค์‹œ ๋งํ•˜์ง€๋งŒ, ๋‹น์‹ ์ด ๊ทธ ๋‹จ์–ด๋ฅผ ๋งํ•  ๋•Œ
03:14
your listeners have the impression that you're beginning to answer the question,
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๋“ฃ๋Š” ์‚ฌ๋žŒ์€ ๋‹น์‹ ์ด ์งˆ๋ฌธ์— ๋‹ตํ•˜๊ธฐ ์‹œ์ž‘ํ–ˆ๋‹ค๋Š” ์ธ์ƒ์„ ๋ฐ›์Šต๋‹ˆ๋‹ค
03:19
but what you're really doing is giving your brain an extra moment to think
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03:24
about what it is you want to say. Alternatively,
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. ๋˜๋Š” ์ƒ๊ฐํ• 
03:28
if you feel the pressure to answer immediately without any extra time
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์ถ”๊ฐ€ ์‹œ๊ฐ„ ์—†์ด ์ฆ‰์‹œ ๋Œ€๋‹ตํ•ด์•ผ ํ•œ๋‹ค๋Š” ์••๋ฐ•๊ฐ์„ ๋Š๋ผ๋ฉด ์ผ์‹œ
03:33
to think embrace pauses.
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์ค‘์ง€๋ฅผ ๋ฐ›์•„๋“ค์ž…๋‹ˆ๋‹ค.
03:37
What that means is when someone asks you a question,
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์ด๊ฒƒ์ด ์˜๋ฏธํ•˜๋Š” ๋ฐ”๋Š” ๋ˆ„๊ตฐ๊ฐ€๊ฐ€ ๋‹น์‹ ์—๊ฒŒ ์งˆ๋ฌธ์„ ํ•  ๋•Œ
03:41
instead of immediately rushing into answer,
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์ฆ‰์‹œ ๋Œ€๋‹ต์„ ์„œ๋‘๋ฅด์ง€ ์•Š๊ณ 
03:44
allow yourself a moment to just pause.
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์ž ์‹œ ๋ฉˆ์ถ”๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
03:49
It seems uncomfortable the first time you do it,
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์ฒ˜์Œ ํ•  ๋•Œ๋Š” ๋ถˆํŽธํ•ด ๋ณด์ž…๋‹ˆ๋‹ค.
03:53
because what that means is there's just a moment of silence, silence,
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๊ทธ ์˜๋ฏธ๋Š” ์ž ์‹œ์˜ ์นจ๋ฌต, ์นจ๋ฌต์ด
03:58
but a brief pause allow you the time to breathe.
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์žˆ์ง€๋งŒ ์ž ์‹œ ๋ฉˆ์ถ”๋ฉด ์ˆจ์„ ์‰ด ์‹œ๊ฐ„์ด ์ƒ๊ธฐ๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค. ๋จธ๋ฆฟ์† ์ƒ๊ฐ์„
04:02
It gives you a moment to clarify the thoughts in your head.
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์ •๋ฆฌํ•  ์ˆ˜ ์žˆ๋Š” ์‹œ๊ฐ„์„ ์ค๋‹ˆ๋‹ค .
04:06
And when you begin to answer the question,
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๊ทธ๋ฆฌ๊ณ  ์งˆ๋ฌธ์— ๋‹ตํ•˜๊ธฐ ์‹œ์ž‘ํ•˜๋ฉด
04:09
you will be clear and you will sound thoughtful or intentional.
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๋ช…๋ฃŒํ•ด์ง€๊ณ  ์‚ฌ๋ ค ๊นŠ๊ฑฐ๋‚˜ ์˜๋„์ ์œผ๋กœ ๋“ค๋ฆด ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์–ด๋–ป๊ฒŒ ์ƒ๊ฒผ๋Š”์ง€
04:14
Let me give you an example of what that looks like.
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์˜ˆ๋ฅผ ๋“ค์–ด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค .
04:16
I'll start first with an easy question. Annemarie,
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๋จผ์ € ์‰ฌ์šด ์งˆ๋ฌธ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค. ์•ˆ๋„ค๋งˆ๋ฆฌ,
04:19
how did you meet your husband? Oh,
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๋‚จํŽธ์€ ์–ด๋–ป๊ฒŒ ๋งŒ๋‚ฌ์–ด์š”? ์•„,
04:21
we met over 20 years ago when I was living in Prague...
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์šฐ๋ฆฌ๋Š” 20๋…„ ์ „์— ์ œ๊ฐ€ ํ”„๋ผํ•˜์— ์‚ด ๋•Œ ๋งŒ๋‚ฌ์–ด์š”... ์ €์—๊ฒŒ ์‰ฌ์šด ์งˆ๋ฌธ์ด๊ธฐ ๋•Œ๋ฌธ์—
04:26
Do you notice that I immediately started answering the question that's because
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์ œ๊ฐ€ ์ฆ‰์‹œ ๋Œ€๋‹ตํ•˜๊ธฐ ์‹œ์ž‘ํ–ˆ๋‹ค๋Š” ๊ฒƒ์„ ์•Œ์•„์ฑ„์…จ๋‚˜์š”?
04:30
it's an easy one for me. I know that story really well.
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๋‚˜๋Š” ๊ทธ ์ด์•ผ๊ธฐ๋ฅผ ์ •๋ง ์ž˜ ์•Œ๊ณ  ์žˆ๋‹ค.
04:33
And I've told it many times. But if you ask me a question,
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๊ทธ๋ฆฌ๊ณ  ๋‚˜๋Š” ๊ทธ๊ฒƒ์„ ์—ฌ๋Ÿฌ ๋ฒˆ ๋งํ–ˆ์Šต๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ์ €์—๊ฒŒ ์งˆ๋ฌธ์„ ํ•˜์‹œ๋ฉด
04:38
that's more difficult.
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๋” ์–ด๋ ต์Šต๋‹ˆ๋‹ค.
04:39
A question where I would like to have a little bit of time to just organize a
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04:44
few thoughts. Here's what that would look like. Annemarie,
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์•ฝ๊ฐ„์˜ ์ƒ๊ฐ์„ ์ •๋ฆฌํ•  ์ˆ˜ ์žˆ๋Š” ์‹œ๊ฐ„์„ ์กฐ๊ธˆ ๊ฐ–๊ณ  ์‹ถ์€ ์งˆ๋ฌธ์ž…๋‹ˆ๋‹ค. ๋‹ค์Œ๊ณผ ๊ฐ™์Šต๋‹ˆ๋‹ค. Annemarie,
04:48
what are your future goals for Speak Confident English? That's a really
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Speak Confident English์˜ ํ–ฅํ›„ ๋ชฉํ‘œ๋Š” ๋ฌด์—‡์ธ๊ฐ€์š” ? ์ •๋ง
04:54
great question. And it's a question that I think about a lot...
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์ข‹์€ ์งˆ๋ฌธ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๊ทธ๊ฒƒ์€ ์ œ๊ฐ€ ๋งŽ์ด ์ƒ๊ฐํ•˜๋Š” ์งˆ๋ฌธ์ž…๋‹ˆ๋‹ค...
04:58
Do you notice in that moment I did a few things:
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๊ทธ ์ˆœ๊ฐ„์— ์ œ๊ฐ€ ๋ช‡ ๊ฐ€์ง€ ์ผ์„ ํ•œ ๊ฒƒ์„ ๋ˆˆ์น˜์ฑ„์…จ๋‚˜์š”?
05:02
I briefly paused.
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์ œ๊ฐ€ ์ž ์‹œ ๋ฉˆ์ท„์Šต๋‹ˆ๋‹ค.
05:05
I gave myself a moment to breathe and I bought myself some time
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์ž ์‹œ ์ˆจ์„ ๊ณ ๋ฅด๊ณ 
05:09
by acknowledging that it's a good question and saying that it's something I've
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์ข‹์€ ์งˆ๋ฌธ์ž„์„ ์ธ์ •ํ•˜๊ณ 
05:13
thought about a lot.
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๋งŽ์ด ์ƒ๊ฐํ•ด๋ณธ ์งˆ๋ฌธ์ด๋ผ๊ณ  ๋งํ•˜๋ฉฐ ์‹œ๊ฐ„์„ ๋ฒŒ์—ˆ์Šต๋‹ˆ๋‹ค.
05:15
I'm not directly answering your question right away.
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๋‚˜๋Š” ๋‹น์‹ ์˜ ์งˆ๋ฌธ์— ๋ฐ”๋กœ ๋Œ€๋‹ตํ•˜์ง€ ์•Š์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค .
05:19
I'm breathing, pausing and buying myself some time.
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๋‚˜๋Š” ์ˆจ์„ ์‰ฌ๊ณ  ๋ฉˆ์ถ”๊ณ  ์‹œ๊ฐ„์„ ๋ฒŒ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
05:23
And while I'm doing all of that,
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๊ทธ๋ฆฌ๊ณ  ๊ทธ ๋ชจ๋“  ์ผ์„ ํ•˜๋Š” ๋™์•ˆ
05:26
my brain is working to organize my thoughts so that I can answer your question
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๋‚ด ๋‘๋‡Œ๋Š” ๋‹น์‹ ์˜ ์งˆ๋ฌธ์—
05:30
clearly. Strategy number two,
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๋ช…ํ™•ํ•˜๊ฒŒ ๋Œ€๋‹ตํ•  ์ˆ˜ ์žˆ๋„๋ก ๋‚ด ์ƒ๊ฐ์„ ์ •๋ฆฌํ•˜๊ธฐ ์œ„ํ•ด ์ผํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
05:33
for dealing with difficult bosses and managing frustration or
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์–ด๋ ค์šด ์ƒ์‚ฌ๋ฅผ ์ƒ๋Œ€ ํ•˜๊ณ  ์ขŒ์ ˆ๊ฐ์ด๋‚˜
05:38
impatience is to lead with your end point.
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์กฐ๋ฐ”์‹ฌ์„ ๊ด€๋ฆฌํ•˜๊ธฐ ์œ„ํ•œ ์ „๋žต 2๋ฒˆ์€ ๋์ ์—์„œ ์ด๋„๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์‘๋‹ต์„ ์ฐธ์ง€ ๋ชปํ•˜๋Š”
05:41
When you're dealing with someone who's impatient for a response,
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์‚ฌ๋žŒ์„ ๋Œ€ํ•  ๋•Œ๋Š”
05:45
it's important to be concise and communicate your ideas clearly.
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๊ฐ„๊ฒฐํ•˜๊ฒŒ ์ƒ๊ฐ์„ ๋ช…ํ™•ํ•˜๊ฒŒ ์ „๋‹ฌํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
05:50
The best way to do that is to immediately state your main point or your
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์ด๋ฅผ ์ˆ˜ํ–‰ํ•˜๋Š” ๊ฐ€์žฅ ์ข‹์€ ๋ฐฉ๋ฒ•์€ ์š”์ ์ด๋‚˜ ๋์ ์„ ์ฆ‰์‹œ ์ง„์ˆ ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค
05:55
end point. The final goal of everything you're going to say.
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. ๋‹น์‹ ์ด ๋งํ•˜๋ ค๋Š” ๋ชจ๋“  ๊ฒƒ์˜ ์ตœ์ข… ๋ชฉํ‘œ.
06:00
Again, let me give you an example.
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๋‹ค์‹œ ํ•œ ๋ฒˆ ์˜ˆ๋ฅผ ๋“ค์–ด ๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
06:02
Step one is to make the dough with water and flour.
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1๋‹จ๊ณ„๋Š” ๋ฌผ๊ณผ ๋ฐ€๊ฐ€๋ฃจ๋กœ ๋ฐ˜์ฃฝ์„ ๋งŒ๋“œ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
06:05
Next step two is to make the pizza sauce. Next start step three,
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๋‹ค์Œ ๋‘ ๋ฒˆ์งธ ๋‹จ๊ณ„๋Š” ํ”ผ์ž ์†Œ์Šค๋ฅผ ๋งŒ๋“œ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค . ๋‹ค์Œ์œผ๋กœ 3๋‹จ๊ณ„๋ฅผ ์‹œ์ž‘ํ•ฉ๋‹ˆ๋‹ค.
06:10
which is to cut up all the vegetables and get your cheese ready and finally roll
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๋ชจ๋“  ์•ผ์ฑ„๋ฅผ ์ž๋ฅด๊ณ  ์น˜์ฆˆ๋ฅผ ์ค€๋น„ํ•œ ๋‹ค์Œ ๋งˆ์ง€๋ง‰์œผ๋กœ
06:14
out the dough, put all your toppings on and put the pizza in the oven.
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๋„์šฐ๋ฅผ ํŽด๊ณ  ๋ชจ๋“  ํ† ํ•‘์„ ์˜ฌ๋ ค ํ”ผ์ž๋ฅผ ์˜ค๋ธ์— ๋„ฃ์Šต๋‹ˆ๋‹ค.
06:18
Did that seem a little bit strange to you?
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์กฐ๊ธˆ ์ด์ƒํ•˜๊ฒŒ ๋ณด์˜€๋‚˜์š”?
06:21
You probably figured out that I was giving you some very basic steps for making
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์ œ๊ฐ€ ํ”ผ์ž๋ฅผ ๋งŒ๋“ค๊ธฐ ์œ„ํ•œ ๋งค์šฐ ๊ธฐ๋ณธ์ ์ธ ๋‹จ๊ณ„๋ฅผ ์•Œ๋ ค์ฃผ๊ณ  ์žˆ๋‹ค๋Š” ๊ฒƒ์„ ์•Œ์•„์ฐจ๋ฆฌ์…จ๊ฒ ์ง€๋งŒ,
06:26
a pizza, but in the first moment you probably thought,
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์ฒ˜์Œ์—๋Š”
06:29
what is she talking about?
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๊ทธ๋…€๊ฐ€ ๋ฌด์Šจ ๋ง์„ ํ•˜๊ณ  ์žˆ๋Š” ๊ฑธ๊นŒ์š”?
06:31
And what is the point of what she's saying?
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๊ทธ๋ฆฌ๊ณ  ๊ทธ๋…€๊ฐ€ ๋งํ•˜๋Š” ์š”์ ์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ ?
06:35
I didn't give you my main point or my end point at the very beginning.
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๋‚˜๋Š” ๋งจ ์ฒ˜์Œ์— ๋‹น์‹ ์—๊ฒŒ ๋‚˜์˜ ์š”์ ์ด๋‚˜ ๋์ ์„ ์ฃผ์ง€ ์•Š์•˜์Šต๋‹ˆ๋‹ค .
06:40
So let me go back and fix that.
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๋Œ์•„๊ฐ€์„œ ์ˆ˜์ •ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.
06:42
If we're having a conversation about cooking or how to make a pizza,
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์šฐ๋ฆฌ๊ฐ€ ์š”๋ฆฌ๋‚˜ ํ”ผ์ž ๋งŒ๋“œ๋Š” ๋ฐฉ๋ฒ•์— ๋Œ€ํ•ด ๋Œ€ํ™”๋ฅผ ๋‚˜๋ˆ„๊ณ 
06:47
and I want to start with my end point so that everything I say is clear to
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์žˆ๊ณ  ๋‚ด๊ฐ€ ๋งํ•˜๋Š” ๋ชจ๋“  ๊ฒƒ์ด ๋ช…ํ™•ํ•˜๋„๋ก ๋์ ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•˜๊ณ  ์‹ถ๋‹ค๋ฉด ๋‹ค์Œ๊ณผ
06:52
you, then I would start with:
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๊ฐ™์ด ์‹œ์ž‘ํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค.
06:54
There are four simple steps to making a good pizza step number one is...
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ํ”ผ์ž ๋‹จ๊ณ„ 1๋ฒˆ์€...
06:59
And then I can continue. By starting with that end point,
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๊ทธ๋ฆฌ๊ณ  ๊ณ„์†ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค. ๊ทธ ๋์ ์—์„œ ์‹œ์ž‘ํ•จ์œผ๋กœ์จ
07:02
you make the purpose of what you want to say clear from the very
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์ฒ˜์Œ๋ถ€ํ„ฐ ๋งํ•˜๋ ค๋Š” ๋ชฉ์ ์„ ๋ช…ํ™•ํ•˜๊ฒŒ
07:06
beginning and you help to prevent potential
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ํ•˜๊ณ  ์ž ์žฌ์ ์ธ
07:11
impatience or frustration.
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์กฐ๋ฐ”์‹ฌ์ด๋‚˜ ์ขŒ์ ˆ์„ ๋ฐฉ์ง€ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.
07:13
Strategy number three is to embrace the power of
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์„ธ ๋ฒˆ์งธ ์ „๋žต์€ ๊ธ€์“ฐ๊ธฐ ์˜ ํž˜์„ ๋ฐ›์•„๋“ค์ด๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค
07:16
writing. Sometimes the more we try to explain something,
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. ๋•Œ๋กœ๋Š” ๋ฌด์–ธ๊ฐ€๋ฅผ ์„ค๋ช…ํ•˜๋ ค๊ณ  ํ•˜๋ฉด ํ• ์ˆ˜๋ก
07:21
the easier is to get lost in translation. In the end,
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๋ฒˆ์—ญ์—์„œ ๊ธธ์„ ์žƒ๊ธฐ๊ฐ€ ๋” ์‰ฝ์Šต๋‹ˆ๋‹ค. ๊ฒฐ๊ตญ
07:25
you might feel frustrated and others listening to you might feel frustrated or
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๋‹น์‹ ์€ ์ขŒ์ ˆ๊ฐ์„ ๋Š๋‚„ ์ˆ˜ ์žˆ๊ณ  ๋‹น์‹ ์˜ ๋ง์„ ๋“ฃ๋Š” ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค๋„ ์ขŒ์ ˆํ•˜๊ฑฐ๋‚˜ ์กฐ๋ฐ”์‹ฌ์„ ๋‚ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
07:29
impatient as well.
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.
07:31
If you're feeling particularly anxious or you don't yet have the
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ํŠนํžˆ ๋ถˆ์•ˆํ•˜๊ฑฐ๋‚˜ ์•„์ง
07:35
confidence,
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์ž์‹ ๊ฐ์ด ์—†๋‹ค๋ฉด ์ž์‹ ์˜ ์ƒ๊ฐ์„
07:36
you need to clearly articulate your thoughts and it's appropriate.
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๋ช…ํ™•ํ•˜๊ฒŒ ํ‘œํ˜„ํ•ด์•ผ ํ•˜๋ฉฐ ์ ์ ˆํ•ฉ๋‹ˆ๋‹ค.
07:41
You can always request to share your thoughts in writing.
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์–ธ์ œ๋“ ์ง€ ์„œ๋ฉด์œผ๋กœ ์ƒ๊ฐ์„ ๊ณต์œ ํ•˜๋„๋ก ์š”์ฒญํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
07:45
And here's a simple way to do that.
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๊ฐ„๋‹จํ•œ ๋ฐฉ๋ฒ•์ด ์žˆ์Šต๋‹ˆ๋‹ค.
07:47
If someone asks a question and they're waiting for you to respond,
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๋ˆ„๊ตฐ๊ฐ€๊ฐ€ ์งˆ๋ฌธ์„ ํ•˜๊ณ  ๋‹น์‹ ์ด ๋Œ€๋‹ตํ•˜๊ธฐ๋ฅผ ๊ธฐ๋‹ค๋ฆฌ๊ณ  ์žˆ๋‹ค๋ฉด,
07:51
you could say,
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๋‹น์‹ ์€
07:53
I would love to give you a clear picture and explain my thoughts in detail.
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๋‹น์‹ ์—๊ฒŒ ๋ช…ํ™•ํ•œ ๊ทธ๋ฆผ์„ ์ฃผ๊ณ  ์‹ถ๊ณ  ๋‚ด ์ƒ๊ฐ์„ ์ž์„ธํžˆ ์„ค๋ช…ํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค๋ผ๊ณ  ๋งํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
07:57
Do you mind if I do that in writing and get back to you by email this afternoon?
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์„œ๋ฉด์œผ๋กœ ์ž‘์„ฑํ•˜๊ณ  ์˜ค๋Š˜ ์˜คํ›„์— ์ด๋ฉ”์ผ๋กœ ๋‹ต์žฅํ•ด๋„ ๋ ๊นŒ์š”?
08:02
Now I want to reiterate this isn't always a possible solution.
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์ด์ œ ์ด๊ฒƒ์ด ํ•ญ์ƒ ๊ฐ€๋Šฅํ•œ ํ•ด๊ฒฐ์ฑ…์€ ์•„๋‹ˆ๋ผ๋Š” ์ ์„ ๋ฐ˜๋ณตํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
08:05
There are times in discussions where you have to respond in the moment,
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์˜๋…ผํ•˜๋‹ค ๋ณด๋ฉด ์ˆœ๊ฐ„์ ์œผ๋กœ ๋‹ต์„ ํ•ด์•ผ ํ•  ๋•Œ๊ฐ€ ์žˆ๋Š”๋ฐ,
08:10
but if you're having a one-on-one with your boss and it's not an urgent
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์ƒ์‚ฌ์™€ ์ผ๋Œ€์ผ๋กœ ์ผ๋Œ€์ผ๋กœ ๊ธ‰ํ•œ
08:15
situation, this is definitely something you can consider. Step number four,
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์ƒํ™ฉ์ด ์•„๋‹Œ ๊ฒฝ์šฐ๋ผ๋ฉด ๋‹น์—ฐํžˆ ๊ณ ๋ คํ•ด ๋ณผ ์ˆ˜ ์žˆ๋Š” ๋ถ€๋ถ„์ด๋‹ค. ๋„ค ๋ฒˆ์งธ ๋‹จ๊ณ„, ์ƒ๊ฐ์„ ์ •๋ฆฌํ•˜๋Š” ๋™์•ˆ ๋Œ€ํ™”์—์„œ
08:20
to help prevent frustration or impatience in a conversation while you're
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์ขŒ์ ˆ๊ฐ์ด๋‚˜ ์กฐ๊ธ‰ํ•จ์„ ๋ฐฉ์ง€ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋˜๋Š” ๋‹จ๊ณ„๋Š”
08:24
organizing your thoughts is to ask clarifying questions.
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๋ช…ํ™•ํ•œ ์งˆ๋ฌธ์„ ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
08:28
We do that by repeating back what was said,
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์šฐ๋ฆฌ๋Š”
08:32
based on our understanding and asking whether our understanding is
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์šฐ๋ฆฌ์˜ ์ดํ•ด์— ๊ทผ๊ฑฐํ•˜์—ฌ ๋งํ•œ ๊ฒƒ์„ ๋˜ํ’€์ดํ•˜๊ณ  ์šฐ๋ฆฌ์˜ ์ดํ•ด๊ฐ€ ์ •ํ™•ํ•œ์ง€ ์งˆ๋ฌธํ•จ์œผ๋กœ์จ ๊ทธ๋ ‡๊ฒŒ ํ•ฉ๋‹ˆ๋‹ค
08:37
accurate. Asking clarifying questions does two things really well.
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. ๋ช…ํ™•ํ•œ ์งˆ๋ฌธ์„ ํ•˜๋Š” ๊ฒƒ์€ ๋‘ ๊ฐ€์ง€ ์ผ์„ ์ •๋ง ์ž˜ ํ•ฉ๋‹ˆ๋‹ค.
08:41
Number one, it shows that you're actively listening,
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์ฒซ์งธ,
08:45
trying to understand what the speaker has said,
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ํ™”์ž๊ฐ€ ๋งํ•œ ๋‚ด์šฉ์„ ์ดํ•ดํ•˜๋ ค๊ณ  ๋…ธ๋ ฅํ•˜๋ฉด์„œ ๋Šฅ๋™์ ์œผ๋กœ ๋“ฃ๊ณ  ์žˆ์Œ์„ ๋ณด์—ฌ์ฃผ๋ฉฐ ์‹œ์ž‘ํ•˜๋Š” ๋ฐ ์˜คํ•ด๋ฅผ
08:47
and it helps to prevent misunderstandings to get you started.
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๋ฐฉ์ง€ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค . ๋ช…ํ™•ํ•œ ์งˆ๋ฌธ์„
08:51
Here are a few great ways to start a clarifying question. Number one,
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์‹œ์ž‘ํ•˜๋Š” ๋ช‡ ๊ฐ€์ง€ ์ข‹์€ ๋ฐฉ๋ฒ•์ด ์žˆ์Šต๋‹ˆ๋‹ค . ์ฒซ ๋ฒˆ์งธ,
08:57
just to clarify, you're asking me to...
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๋ช…ํ™•ํžˆ ํ•˜๊ธฐ ์œ„ํ•ด, ๋‹น์‹ ์€ ์ €์—๊ฒŒ...
09:00
And then repeat what you understand or what you heard the speaker say.
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๊ทธ๋ฆฌ๊ณ  ๋‹น์‹ ์ด ์ดํ•ดํ•œ ๊ฒƒ์„ ๋ฐ˜๋ณตํ•˜๊ฑฐ๋‚˜ ํ™”์ž๊ฐ€ ๋งํ•˜๋Š” ๊ฒƒ์„ ๋“ค์€ ๊ฒƒ์„ ๋ฐ˜๋ณตํ•ฉ๋‹ˆ๋‹ค.
09:05
Number two. I'd like to make sure I understand you clearly. You said...
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๋‘ ๋ฒˆ์งธ. ๋‚ด๊ฐ€ ๋‹น์‹ ์„ ๋ช…ํ™•ํ•˜๊ฒŒ ์ดํ•ดํ•˜๊ณ  ์žˆ๋Š”์ง€ ํ™•์ธํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ๋‹น์‹ ์€ ๋งํ–ˆ๋‹ค...
09:09
And then again, repeat back what you heard or understood.
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๊ทธ๋ฆฌ๊ณ  ๋‹ค์‹œ, ๋‹น์‹ ์ด ๋“ฃ๊ฑฐ๋‚˜ ์ดํ•ดํ•œ ๊ฒƒ์„ ๋˜ํ’€์ดํ•˜์‹ญ์‹œ์˜ค.
09:14
Number three, I'd like to go back to something you said a moment ago.
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์„ธ ๋ฒˆ์งธ, ์กฐ๊ธˆ ์ „์— ๋ง์”€ํ•˜์‹  ๋‚ด์šฉ์œผ๋กœ ๋Œ์•„๊ฐ€๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
09:18
Could you explain what you meant by...? Now, you may be thinking, but Annemarie,
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๋ฌด์Šจ ๋œป์ธ์ง€ ์„ค๋ช…ํ•ด ์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ...? ์ง€๊ธˆ, ๋‹น์‹ ์€ ์ƒ๊ฐํ•  ์ˆ˜ ์žˆ์ง€๋งŒ Annemarie,
09:23
that's the problem. When I ask clarifying questions,
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๊ทธ๊ฒƒ์ด ๋ฌธ์ œ์ž…๋‹ˆ๋‹ค. ๋‚ด๊ฐ€ ๋ช…ํ™•ํ•œ ์งˆ๋ฌธ์„ ํ•˜๋ฉด
09:26
my boss gets frustrated with me and that leads me to strategy number five:
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์ƒ์‚ฌ๋Š” ๋‚˜์—๊ฒŒ ์งœ์ฆ์„ ๋‚ด๋ฉฐ ๋‹ค์„ฏ ๋ฒˆ์งธ ์ „๋žต, ์ฆ‰
09:31
reframe the conversation.
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๋Œ€ํ™”๋ฅผ ์žฌ๊ตฌ์„ฑํ•˜๋„๋ก ์ด๋•๋‹ˆ๋‹ค.
09:35
This is a little similar to leading with your end point.
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์ด๊ฒƒ์€ ๋์ ์œผ๋กœ ์ด๋„๋Š” ๊ฒƒ๊ณผ ์•ฝ๊ฐ„ ๋น„์Šทํ•ฉ๋‹ˆ๋‹ค.
09:39
Let me explain what I mean.
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๋‚ด๊ฐ€ ์˜๋ฏธํ•˜๋Š” ๋ฐ”๋ฅผ ์„ค๋ช…ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.
09:41
If someone is already feeling impatient, frustrated,
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๋ˆ„๊ตฐ๊ฐ€๊ฐ€ ์ด๋ฏธ ์ฐธ์„์„ฑ์ด ์—†๊ฑฐ๋‚˜ ์ขŒ์ ˆ๊ฐ์„ ๋Š๋ผ๊ณ  ์žˆ๊ฑฐ๋‚˜
09:45
or they're rushing you, you asking more questions,
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์„œ๋‘๋ฅด๊ณ  ์žˆ๋‹ค๋ฉด ๋” ๋งŽ์€ ์งˆ๋ฌธ์„ ํ•˜๋ฉด
09:48
might increase those negative feelings.
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๋ถ€์ •์ ์ธ ๊ฐ์ •์ด ๋” ์ปค์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
09:51
But we can reduce that negativity and open the door for more dialogue
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๊ทธ๋Ÿฌ๋‚˜ ์šฐ๋ฆฌ๋Š” ๋Œ€ํ™”๋ฅผ ์žฌ๊ตฌ์„ฑํ•จ์œผ๋กœ์จ ๋ถ€์ •์„ฑ์„ ์ค„์ด๊ณ  ๋” ๋งŽ์€ ๋Œ€ํ™”์˜ ๋ฌธ์„ ์—ด ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
09:57
by reframing the conversation,
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.
09:59
rather than focusing on not understanding what was said or
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๋งํ•œ ๋‚ด์šฉ์„ ์ดํ•ดํ•˜์ง€ ๋ชปํ•˜๊ฑฐ๋‚˜
10:04
needing clarification.
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์„ค๋ช…์ด ํ•„์š”ํ•œ ๊ฒƒ์ด ์•„๋‹™๋‹ˆ๋‹ค.
10:06
You want to focus on the fact that you want to do your job
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๋‹น์‹ ์€ ๋‹น์‹ ์˜ ์ผ์„
10:11
perfectly well.
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์™„๋ฒฝํ•˜๊ฒŒ ์ž˜ํ•˜๊ณ  ์‹ถ๋‹ค๋Š” ์‚ฌ์‹ค์— ์ง‘์ค‘ํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
10:12
You want to deliver a product that is exactly what your boss or your coworker
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์ƒ์‚ฌ๋‚˜ ๋™๋ฃŒ๊ฐ€
10:17
wants. And by starting with that focus in mind,
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์›ํ•˜๋Š” ๊ฒƒ๊ณผ ์ •ํ™•ํžˆ ์ผ์น˜ํ•˜๋Š” ์ œํ’ˆ์„ ์ œ๊ณตํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๊ทธ ์ดˆ์ ์„ ์—ผ๋‘์— ๋‘๊ณ  ์‹œ์ž‘ํ•จ์œผ๋กœ์จ
10:21
it will encourage your boss or your coworkers to be open to
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์ƒ์‚ฌ๋‚˜ ๋™๋ฃŒ๊ฐ€ ์งˆ๋ฌธ์— ์—ด๋ ค ์žˆ๋„๋ก ๊ฒฉ๋ คํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค
10:26
questions. Let me give you a concrete example of what I mean.
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. ๋‚ด๊ฐ€ ์˜๋ฏธํ•˜๋Š” ๋ฐ”์— ๋Œ€ํ•œ ๊ตฌ์ฒด์ ์ธ ์˜ˆ๋ฅผ ๋“ค์–ด ๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
10:30
Let's say that your boss is asking you to deliver a budget analysis,
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๋‹น์‹ ์˜ ์ƒ์‚ฌ๊ฐ€ ๋‹น์‹ ์—๊ฒŒ ์˜ˆ์‚ฐ ๋ถ„์„์„ ์ œ๊ณตํ•˜๋„๋ก ์š”์ฒญํ–ˆ์ง€๋งŒ
10:34
but you have some questions about it. Instead of saying,
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๋‹น์‹ ์€ ๊ทธ๊ฒƒ์— ๋Œ€ํ•ด ๋ช‡ ๊ฐ€์ง€ ์งˆ๋ฌธ์ด ์žˆ๋‹ค๊ณ  ๊ฐ€์ •ํ•ด ๋ด…์‹œ๋‹ค . ๋งํ•˜๋Š” ๋Œ€์‹ 
10:38
I have a few questions for you. You could start with this. Okay, Susan,
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๋ช‡ ๊ฐ€์ง€ ์งˆ๋ฌธ์ด ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๊ฒƒ์œผ๋กœ ์‹œ์ž‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ข‹์•„, ์ˆ˜์ž”,
10:42
that sounds great.
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์ข‹์€๋ฐ. ๊ท€ํ•˜๊ฐ€ ์›ํ•˜๋Š” ๋ฐฉ์‹์œผ๋กœ ์ •ํ™•ํ•˜๊ฒŒ ๋ฐฐ์น˜๋œ ๋ถ„์„์„ 100% ํ™•์‹ ํ•  ์ˆ˜ ์žˆ๋„๋ก
10:44
I'd like to ask just two questions so that I can be a hundred percent sure to
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๋‘ ๊ฐ€์ง€ ์งˆ๋ฌธ๋งŒ ๋“œ๋ฆฌ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค
10:48
give you an analysis that is laid out exactly the way you want it.
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.
10:52
For someone who is already impatient or frustrated by
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10:57
reframing the conversation in this way,
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์ด๋Ÿฐ ์‹์œผ๋กœ ๋Œ€ํ™”๋ฅผ ์žฌ๊ตฌ์„ฑํ•˜์—ฌ ์ด๋ฏธ ์ฐธ์„์„ฑ์ด ์—†๊ฑฐ๋‚˜ ์ขŒ์ ˆํ•œ ์‚ฌ๋žŒ์˜ ๊ฒฝ์šฐ, ์ƒ์‚ฌ๋Š” ๋ฌผ๋ก  ์ž์‹ ์ด ์ฐพ๊ณ  ์žˆ๋Š” ๊ฒƒ๊ณผ ์ •ํ™•ํžˆ ์ผ์น˜ํ•˜๋Š” ์ตœ์ข… ์ œํ’ˆ์„ ์›ํ•˜๊ธฐ
11:00
you are helping them justify the extra time that might be needed
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11:05
to answer those questions because your boss of course wants the final
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๋•Œ๋ฌธ์— ์ด๋Ÿฌํ•œ ์งˆ๋ฌธ์— ๋‹ตํ•˜๋Š” ๋ฐ ํ•„์š”ํ•  ์ˆ˜ ์žˆ๋Š” ์ถ”๊ฐ€ ์‹œ๊ฐ„์„ ์ •๋‹นํ™”ํ•˜๋„๋ก ๋•๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค
11:10
product to be exactly what she's looking for.
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.
11:14
And it is in her interest to help you do that.
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๊ทธ๋ฆฌ๊ณ  ๋‹น์‹ ์ด ๊ทธ๋ ‡๊ฒŒ ํ•˜๋„๋ก ๋•๋Š” ๊ฒƒ์ด ๊ทธ๋…€์˜ ์ด์ต์ž…๋‹ˆ๋‹ค.
11:19
And now strategy number six on our list for dealing with a difficult boss
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๊ทธ๋ฆฌ๊ณ  ์ด์ œ ์–ด๋ ค์šด ์ƒ์‚ฌ
11:24
or someone who is steamrolling you through impatience and
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๋‚˜ ์กฐ๋ฐ”์‹ฌ๊ณผ
11:28
frustration address the issue.
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์ขŒ์ ˆ๊ฐ์œผ๋กœ ๋‹น์‹ ์„ ๊ฐ•์••ํ•˜๋Š” ์‚ฌ๋žŒ์„ ๋‹ค๋ฃจ๊ธฐ ์œ„ํ•œ ์šฐ๋ฆฌ ๋ชฉ๋ก์˜ ์—ฌ์„ฏ ๋ฒˆ์งธ ์ „๋žต์€ ๋ฌธ์ œ๋ฅผ ํ•ด๊ฒฐํ•ฉ๋‹ˆ๋‹ค.
11:32
I know that when we're communicating in a second language,
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์šฐ๋ฆฌ๊ฐ€ ์ œ2์–ธ์–ด๋กœ ์˜์‚ฌ์†Œํ†ต์„ ํ•  ๋•Œ, ์ƒ๊ฐํ•˜๋Š”
11:35
we naturally assume that others are impatient or frustrated with
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11:39
us because we're taking too long to think, or we're not clear when we speak.
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๋ฐ ๋„ˆ๋ฌด ์˜ค๋ž˜ ๊ฑธ๋ฆฌ๊ฑฐ๋‚˜ ๋งํ•  ๋•Œ ๋ช…๋ฃŒํ•˜์ง€ ์•Š๊ธฐ ๋•Œ๋ฌธ์— ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์ด ์šฐ๋ฆฌ์—๊ฒŒ ์กฐ๊ธ‰ํ•ดํ•˜๊ฑฐ๋‚˜ ์ขŒ์ ˆํ•œ๋‹ค๊ณ  ๋‹น์—ฐํ•˜๊ฒŒ ์ƒ๊ฐํ•œ๋‹ค๋Š” ๊ฒƒ์„ ์•Œ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
11:44
But the reality is that isn't always the truth.
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๊ทธ๋Ÿฌ๋‚˜ ํ˜„์‹ค์€ ๊ทธ๊ฒƒ์ด ํ•ญ์ƒ ์ง„์‹ค์€ ์•„๋‹ˆ๋ผ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
11:48
Someone else's frustration or impatience might be something totally unrelated to
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๋‹ค๋ฅธ ์‚ฌ๋žŒ์˜ ์ขŒ์ ˆ๊ฐ์ด๋‚˜ ์ดˆ์กฐํ•จ์€ ๋‹น์‹  ๊ณผ ์ „ํ˜€ ๊ด€๋ จ์ด ์—†๋Š” ๊ฒƒ์ผ ์ˆ˜ ์žˆ์œผ๋ฉฐ
11:52
you, something that's causing stress outside of work.
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์—…๋ฌด ์™ธ์ ์ธ ์ŠคํŠธ๋ ˆ์Šค๋ฅผ ์œ ๋ฐœํ•˜๋Š” ๊ฒƒ์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
11:57
It may be a lack of communication in general,
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์ผ๋ฐ˜์ ์ธ ์˜์‚ฌ ์†Œํ†ต ๋ถ€์กฑ,
12:00
unexpressed expectations,
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ํ‘œํ˜„๋˜์ง€ ์•Š์€ ๊ธฐ๋Œ€
12:03
or maybe it's simply your boss's working style and personality.
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๋˜๋Š” ๋‹จ์ˆœํžˆ ์ƒ์‚ฌ์˜ ์ž‘์—… ์Šคํƒ€์ผ ๋ฐ ์„ฑ๊ฒฉ ์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
12:08
And everyone feels that the boss is impatient or frustrated.
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๊ทธ๋ฆฌ๊ณ  ๋ชจ๋‘๊ฐ€ ์ƒ์‚ฌ๊ฐ€ ์ฐธ์„์„ฑ์ด ์—†๊ฑฐ๋‚˜ ๋‹ต๋‹ตํ•˜๋‹ค๊ณ  ๋Š๋‚๋‹ˆ๋‹ค.
12:13
If that's the case,
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์ด ๊ฒฝ์šฐ
12:14
or if all of the other strategies you've tried have failed and you still feel
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๋˜๋Š” ์‹œ๋„ํ•œ ๋‹ค๋ฅธ ๋ชจ๋“  ์ „๋žต์ด ์‹คํŒจํ–ˆ์ง€๋งŒ ์—ฌ์ „ํžˆ
12:19
steamrolled, here's what you can do.
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๊ฐ•์••์ ์ธ ๋Š๋‚Œ์ด ๋“ ๋‹ค๋ฉด ๋‹ค์Œ๊ณผ ๊ฐ™์ด ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
12:22
Request an opportunity to have a conversation with your boss
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์ƒ์‚ฌ์™€ ๋Œ€ํ™”ํ•  ๊ธฐํšŒ๋ฅผ ์š”์ฒญํ•˜๊ณ 
12:26
and address the issue. I recommend that you do that in writing,
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๋ฌธ์ œ๋ฅผ ํ•ด๊ฒฐํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
12:30
using a quick email, and here are a couple of ways you can make that request.
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๋น ๋ฅธ ์ด๋ฉ”์ผ์„ ์‚ฌ์šฉํ•˜์—ฌ ์„œ๋ฉด์œผ๋กœ ์š”์ฒญํ•˜๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ์—ฌ๊ธฐ์— ์š”์ฒญ์„ ํ•  ์ˆ˜ ์žˆ๋Š” ๋ช‡ ๊ฐ€์ง€ ๋ฐฉ๋ฒ•์ด ์žˆ์Šต๋‹ˆ๋‹ค.
12:36
I've noticed some difficulty in communicating my thoughts clearly,
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๋‚ด ์ƒ๊ฐ์„ ๋ช…ํ™•ํ•˜๊ฒŒ ์ „๋‹ฌํ•˜๋Š” ๋ฐ ์•ฝ๊ฐ„์˜ ์–ด๋ ค์›€์ด ์žˆ์Œ์„ ์•Œ์•˜์Šต๋‹ˆ๋‹ค.
12:40
would you mind sparing a few minutes to meet with me and help me understand how
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๋ช‡ ๋ถ„๋งŒ ์‹œ๊ฐ„์„ ๋‚ด์–ด ์ €๋ฅผ ๋งŒ๋‚˜์„œ
12:45
I can best communicate my thoughts to you? In that conversation,
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์ œ ์ƒ๊ฐ์„ ๊ฐ€์žฅ ์ž˜ ์ „๋‹ฌํ•  ์ˆ˜ ์žˆ๋Š” ๋ฐฉ๋ฒ•์„ ์ดํ•ดํ•˜๋„๋ก ๋„์™€์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ ? ๊ทธ ๋Œ€ํ™”์—์„œ
12:49
you might discover a new way of expressing yourself or a new way to
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์ž์‹ ์„ ํ‘œํ˜„ํ•˜๋Š” ์ƒˆ๋กœ์šด ๋ฐฉ๋ฒ•์ด๋‚˜
12:54
share what you're thinking.
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์ƒ๊ฐ์„ ๊ณต์œ ํ•˜๋Š” ์ƒˆ๋กœ์šด ๋ฐฉ๋ฒ•์„ ๋ฐœ๊ฒฌํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
12:56
And now let's talk about a second way to request a meeting, but to do that,
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์ด์ œ ํšŒ์˜๋ฅผ ์š”์ฒญํ•˜๋Š” ๋‘ ๋ฒˆ์งธ ๋ฐฉ๋ฒ•์— ๋Œ€ํ•ด ์ด์•ผ๊ธฐํ•ด ๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค . ๊ทธ๋Ÿฌ๊ธฐ ์œ„ํ•ด
13:00
let's create a context.
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์ปจํ…์ŠคํŠธ๋ฅผ ๋งŒ๋“ค์–ด ๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
13:02
Let's say that you've been working on a project and there has been a lot of back
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๋‹น์‹ ์ด ํ”„๋กœ์ ํŠธ๋ฅผ ์ง„ํ–‰ํ•ด์™”๊ณ  ๋งŽ์€ ์ผ์ด ์žˆ์—ˆ๋‹ค๊ณ  ๊ฐ€์ •ํ•ด ๋ด…์‹œ๋‹ค
13:07
and forth.
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.
13:08
Clearly there are some misunderstandings and as a result,
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๋ถ„๋ช… ์•ฝ๊ฐ„์˜ ์˜คํ•ด๊ฐ€ ์žˆ๊ณ  ๊ทธ ๊ฒฐ๊ณผ
13:12
there's increased frustration in a quick email to your boss,
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์ƒ์‚ฌ์—๊ฒŒ ๋ณด๋‚ธ ๋น ๋ฅธ ์ด๋ฉ”์ผ์—์„œ ์ขŒ์ ˆ๊ฐ์ด ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค.
13:16
you could say I've reviewed your changes and suggestions.
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๊ท€ํ•˜์˜ ๋ณ€๊ฒฝ ์‚ฌํ•ญ๊ณผ ์ œ์•ˆ์„ ๊ฒ€ํ† ํ–ˆ๋‹ค๊ณ  ๋งํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
13:20
To ensure that this project moves forward smoothly,
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์ด ํ”„๋กœ์ ํŠธ๊ฐ€ ์ˆœ์กฐ๋กญ๊ฒŒ ์ง„ํ–‰๋  ์ˆ˜ ์žˆ๋„๋ก
13:23
would you mind taking a few minutes to meet with me and share your expectations
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๋ช‡ ๋ถ„๋งŒ ์‹œ๊ฐ„์„ ๋‚ด์–ด ์ €๋ฅผ ๋งŒ๋‚˜์„œ ๋Œ€ํ™”์—์„œ ๊ธฐ๋Œ€ํ•˜๋Š” ๋ฐ”๋ฅผ ๊ณต์œ ํ•ด ์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ
13:29
in that conversation?
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?
13:30
The goal is to open a dialogue so that you clearly understand the
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๋ชฉํ‘œ๋Š” ๊ธฐ๋Œ€์น˜๋ฅผ ๋ช…ํ™•ํ•˜๊ฒŒ ์ดํ•ด
13:35
expectations and have an opportunity to respond so that you can move
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ํ•˜๊ณ 
13:39
forward on the project successfully.
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ํ”„๋กœ์ ํŠธ๋ฅผ ์„ฑ๊ณต์ ์œผ๋กœ ์ง„ํ–‰ํ•  ์ˆ˜ ์žˆ๋„๋ก ์‘๋‹ตํ•  ๊ธฐํšŒ๋ฅผ ๊ฐ€์งˆ ์ˆ˜ ์žˆ๋„๋ก ๋Œ€ํ™”๋ฅผ ์—ฌ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
13:42
And with that you have six different strategies for dealing with a difficult
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๊ทธ๋ฆฌ๊ณ  ๋‹น์‹ ์ด ๋งํ•˜๊ณ  ์‹ถ์€ ๊ฒƒ์„ ์ „๋‹ฌํ•˜๋ ค๊ณ  ๋…ธ๋ ฅํ•˜๋Š” ๋™์•ˆ ์–ด๋ ค์šด
13:46
boss or handling others who are impatient or frustrated while you're
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์ƒ์‚ฌ๋ฅผ ๋‹ค๋ฃจ๊ฑฐ๋‚˜ ์ฐธ์„์„ฑ์ด ์—†๊ฑฐ๋‚˜ ์ขŒ์ ˆํ•˜๋Š” ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์„ ๋‹ค๋ฃจ๋Š” 6๊ฐ€์ง€ ์ „๋žต์ด ์žˆ์Šต๋‹ˆ๋‹ค
13:51
trying to communicate what you want to say. Before we finish,
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. ๋งˆ์น˜๊ธฐ ์ „์—
13:55
I'd love to ask you two questions. Number one,
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๋‘ ๊ฐ€์ง€ ์งˆ๋ฌธ์„ ๋“œ๋ฆฌ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค . ์ฒซ์งธ,
13:58
how do you typically handle situations when others are impatient or frustrated?
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๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์ด ์ฐธ์„์„ฑ์ด ์—†๊ฑฐ๋‚˜ ์ขŒ์ ˆํ•˜๋Š” ์ƒํ™ฉ์„ ์ผ๋ฐ˜์ ์œผ๋กœ ์–ด๋–ป๊ฒŒ ์ฒ˜๋ฆฌํ•ฉ๋‹ˆ๊นŒ?
14:03
If you have a strategy that has been successful for you definitely share it in
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๋‹น์‹ ์—๊ฒŒ ์„ฑ๊ณตํ•œ ์ „๋žต์ด ์žˆ๋‹ค๋ฉด ์•„๋ž˜ ๋Œ“๊ธ€ ์— ํ™•์‹คํžˆ ๊ณต์œ ํ•˜์„ธ์š”.
14:08
the comments below your strategy might be exactly what someone
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๋‹น์‹ ์˜ ์ „๋žต์€
14:13
else in the Confident English community is looking for. And question number two,
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Confident English ์ปค๋ฎค๋‹ˆํ‹ฐ์˜ ๋‹ค๋ฅธ ๋ˆ„๊ตฐ๊ฐ€๊ฐ€ ์ฐพ๊ณ  ์žˆ๋Š” ๊ฒƒ๊ณผ ์ •ํ™•ํžˆ ์ผ์น˜ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๋‘ ๋ฒˆ์งธ ์งˆ๋ฌธ์€
14:18
now that you're equipped with these new strategies,
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์ด์ œ ์ด๋Ÿฌํ•œ ์ƒˆ๋กœ์šด ์ „๋žต์„ ๊ฐ–์ถ”์—ˆ์œผ๋ฏ€๋กœ
14:21
which one do you see yourself using going forward?
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์•ž์œผ๋กœ ์–ด๋–ค ์ „๋žต์„ ์‚ฌ์šฉํ•  ๊ฒƒ์œผ๋กœ ๋ณด์‹ญ๋‹ˆ๊นŒ? ๊ฐ€์žฅ ๋ˆˆ์—
14:25
Is there a strategy that stood out to you the most? Again,
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๋„๋Š” ์ „๋žต์ด ์žˆ๋‚˜์š” ? ๋‹ค์‹œ ํ•œ ๋ฒˆ, ์•„๋ž˜ ๋Œ“๊ธ€์—์„œ
14:28
you can share with me in the comments below,
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๋‚˜์™€ ๊ณต์œ ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค .
14:32
if you found today's lesson useful, I would love to know.
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์˜ค๋Š˜ ์ˆ˜์—…์ด ์œ ์šฉํ–ˆ๋‹ค๋ฉด ์•Œ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
14:35
You can tell me in one very simple way,
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ํ•œ ๊ฐ€์ง€ ์•„์ฃผ ๊ฐ„๋‹จํ•œ ๋ฐฉ๋ฒ•์œผ๋กœ ์ €์—๊ฒŒ ๋งํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
14:38
give this lesson a thumbs up here on YouTube and subscribe to the Speak
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์—ฌ๊ธฐ YouTube์—์„œ ์ด ๋ ˆ์Šจ์— ์ข‹์•„์š”๋ฅผ ๋ˆ„๋ฅด๊ณ  Speak
14:42
Confident English channel.
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Confident English ์ฑ„๋„์„ ๊ตฌ๋…ํ•˜์„ธ์š”.
14:43
So you never miss one of my Confident English lessons.
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๊ทธ๋ž˜์„œ ์ œ ์ž์‹ ๊ฐ ์žˆ๋Š” ์˜์–ด ์ˆ˜์—…์„ ํ•˜๋‚˜๋„ ๋†“์น˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ์ €์™€
14:47
Thank you so much for joining me. And I look forward to seeing you next time.
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ํ•จ๊ป˜ ํ•ด์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๋‹ค์Œ์— ๋˜ ๋ต™๊ธฐ๋ฅผ ๊ณ ๋Œ€ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.
์ด ์›น์‚ฌ์ดํŠธ ์ •๋ณด

์ด ์‚ฌ์ดํŠธ๋Š” ์˜์–ด ํ•™์Šต์— ์œ ์šฉํ•œ YouTube ๋™์˜์ƒ์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค. ์ „ ์„ธ๊ณ„ ์ตœ๊ณ ์˜ ์„ ์ƒ๋‹˜๋“ค์ด ๊ฐ€๋ฅด์น˜๋Š” ์˜์–ด ์ˆ˜์—…์„ ๋ณด๊ฒŒ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ฐ ๋™์˜์ƒ ํŽ˜์ด์ง€์— ํ‘œ์‹œ๋˜๋Š” ์˜์–ด ์ž๋ง‰์„ ๋”๋ธ” ํด๋ฆญํ•˜๋ฉด ๊ทธ๊ณณ์—์„œ ๋™์˜์ƒ์ด ์žฌ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋น„๋””์˜ค ์žฌ์ƒ์— ๋งž์ถฐ ์ž๋ง‰์ด ์Šคํฌ๋กค๋ฉ๋‹ˆ๋‹ค. ์˜๊ฒฌ์ด๋‚˜ ์š”์ฒญ์ด ์žˆ๋Š” ๊ฒฝ์šฐ ์ด ๋ฌธ์˜ ์–‘์‹์„ ์‚ฌ์šฉํ•˜์—ฌ ๋ฌธ์˜ํ•˜์‹ญ์‹œ์˜ค.

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