Business English Vocabulary - CUSTOMER & CLIENT

169,959 views ใƒป 2011-05-18

Learn English with Rebecca


์•„๋ž˜ ์˜๋ฌธ์ž๋ง‰์„ ๋”๋ธ”ํด๋ฆญํ•˜์‹œ๋ฉด ์˜์ƒ์ด ์žฌ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋ฒˆ์—ญ๋œ ์ž๋ง‰์€ ๊ธฐ๊ณ„ ๋ฒˆ์—ญ๋ฉ๋‹ˆ๋‹ค.

00:00
Hi, my name is Rebecca and welcome to our short lesson in Business English. A couple
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์•ˆ๋…•ํ•˜์„ธ์š”, ์ œ ์ด๋ฆ„์€ Rebecca์ด๊ณ  ์งง์€ ๋น„์ฆˆ๋‹ˆ์Šค ์˜์–ด ์ˆ˜์—…์— ์˜ค์‹  ๊ฒƒ์„ ํ™˜์˜ํ•ฉ๋‹ˆ๋‹ค.
00:11
of terms that we're going to clarify today have to do with who buys services, alright,
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์˜ค๋Š˜ ์šฐ๋ฆฌ๊ฐ€ ๋ช…ํ™•ํ•˜๊ฒŒ ํ•  ๋ช‡ ๊ฐ€์ง€ ์šฉ์–ด๋Š” ๋ˆ„๊ฐ€ ์„œ๋น„์Šค๋ฅผ ๊ตฌ๋งคํ•˜๋Š”์ง€,
00:17
and what we call that person or those people. So, the words we're talking about today are
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๊ทธ๋ฆฌ๊ณ  ์šฐ๋ฆฌ๊ฐ€ ๊ทธ ์‚ฌ๋žŒ ๋˜๋Š” ๊ทธ ์‚ฌ๋žŒ๋“ค์„ ๋ถ€๋ฅด๋Š” ๊ฒƒ๊ณผ ๊ด€๋ จ์ด ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ž˜์„œ ์˜ค๋Š˜ ์šฐ๋ฆฌ๊ฐ€ ์ด์•ผ๊ธฐํ•˜๋Š” ๋‹จ์–ด๋Š”
00:24
customer and client. When do you call someone a customer and when do you call someone a
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๊ณ ๊ฐ๊ณผ ๊ณ ๊ฐ์ž…๋‹ˆ๋‹ค. ์–ธ์ œ ๋ˆ„๊ตฐ๊ฐ€๋ฅผ ๊ณ ๊ฐ์ด๋ผ๊ณ  ๋ถ€๋ฅด๊ณ  ์–ธ์ œ ๋ˆ„๊ตฐ๊ฐ€๋ฅผ
00:31
client, right? So, generally, the description is something like this. A customer is someone
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๊ณ ๊ฐ์ด๋ผ๊ณ  ๋ถ€๋ฆ…๋‹ˆ๊นŒ? ๋”ฐ๋ผ์„œ ์ผ๋ฐ˜์ ์œผ๋กœ ์„ค๋ช…์€ ๋‹ค์Œ๊ณผ ๊ฐ™์Šต๋‹ˆ๋‹ค. ๊ณ ๊ฐ์€
00:40
who generally buys products from a shop or a restaurant, right? You can think of food
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์ผ๋ฐ˜์ ์œผ๋กœ ๊ฐ€๊ฒŒ๋‚˜ ์‹๋‹น์—์„œ ๋ฌผ๊ฑด์„ ์‚ฌ๋Š” ์‚ฌ๋žŒ์ด์ฃ  ? ์Œ์‹์€
00:48
as a kind of product in a restaurant. So, a restaurant has customers, a shop has customers,
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์‹๋‹น์—์„œ ์ผ์ข…์˜ ์ œํ’ˆ์œผ๋กœ ์ƒ๊ฐํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋ ˆ์Šคํ† ๋ž‘์—๋Š” ๊ณ ๊ฐ์ด ์žˆ๊ณ  ์ƒ์ ์—๋Š” ๊ณ ๊ฐ์ด ์žˆ์Šต๋‹ˆ๋‹ค.
00:55
alright? A client, on the other hand, is someone who buys services from a professional person
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๋ฐ˜๋ฉด ํด๋ผ์ด์–ธํŠธ๋Š” ์ „๋ฌธ์ ์ธ ์‚ฌ๋žŒ
01:04
or a professional organization or company, right? So, examples of professionals who provide
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์ด๋‚˜ ์ „๋ฌธ ๊ธฐ๊ด€ ๋˜๋Š” ํšŒ์‚ฌ๋กœ๋ถ€ํ„ฐ ์„œ๋น„์Šค๋ฅผ ๊ตฌ๋งคํ•˜๋Š” ์‚ฌ๋žŒ์ž…๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•˜๋Š” ์ „๋ฌธ๊ฐ€์˜ ์˜ˆ
01:12
services and examples of professionals who have clients, in effect, are accountants,
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์™€ ํด๋ผ์ด์–ธํŠธ๊ฐ€ ์žˆ๋Š” ์ „๋ฌธ๊ฐ€์˜ ์˜ˆ๋Š” ์‚ฌ์‹ค์ƒ ํšŒ๊ณ„์‚ฌ,
01:19
lawyers, consultants, right? These are all people who call their customers, not customers,
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๋ณ€ํ˜ธ์‚ฌ, ์ปจ์„คํ„ดํŠธ๊ฐ€ ๋งž์Šต๋‹ˆ๊นŒ? ์ด๋“ค์€ ๋ชจ๋‘ ๊ณ ๊ฐ์ด ์•„๋‹ˆ๋ผ ๊ณ ๊ฐ์ด๋ผ๊ณ  ๋ถ€๋ฅด๋Š” ์‚ฌ๋žŒ๋“ค์ž…๋‹ˆ๋‹ค
01:28
but clients. The people who purchase services from them or receive services from them are
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. ๊ทธ๋“ค๋กœ๋ถ€ํ„ฐ ์„œ๋น„์Šค๋ฅผ ๊ตฌ๋งคํ•˜๊ฑฐ๋‚˜ ๊ทธ๋“ค๋กœ๋ถ€ํ„ฐ ์„œ๋น„์Šค๋ฅผ ๋ฐ›๋Š” ์‚ฌ๋žŒ๋“ค์„
01:34
called clients, alright? And then, just another short little point, nothing to do with customers
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๊ณ ๊ฐ์ด๋ผ๊ณ  ํ•ฉ๋‹ˆ๋‹ค. ๊ทธ๋Ÿฐ ๋‹ค์Œ ๊ณ ๊ฐ์ด๋‚˜ ํด๋ผ์ด์–ธํŠธ์™€ ์•„๋ฌด ๊ด€๋ จ์ด ์—†๋Š” ๋˜ ๋‹ค๋ฅธ ์งง์€ ์š”์ ์ž…๋‹ˆ๋‹ค
01:42
or clients. For a teacher, you wouldn't say that a teacher has customers, really. We don't
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. ๊ต์‚ฌ์˜ ๊ฒฝ์šฐ ์‹ค์ œ๋กœ ๊ต์‚ฌ์—๊ฒŒ ๊ณ ๊ฐ์ด ์žˆ๋‹ค๊ณ  ๋งํ•˜์ง€ ์•Š์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š”
01:48
normally refer to them that way, even if they do pay. We refer to them as students. Similarly,
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์ผ๋ฐ˜์ ์œผ๋กœ ๊ทธ๋“ค์ด ๋ˆ์„ ์ง€๋ถˆํ•˜๋”๋ผ๋„ ๊ทธ๋Ÿฐ ์‹์œผ๋กœ ์–ธ๊ธ‰ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค . ์šฐ๋ฆฌ๋Š” ๊ทธ๋“ค์„ ํ•™์ƒ์ด๋ผ๊ณ  ๋ถ€๋ฆ…๋‹ˆ๋‹ค. ๋งˆ์ฐฌ๊ฐ€์ง€๋กœ,
01:55
a doctor doesn't normally refer to the people who come to see him or her as customers or
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์˜์‚ฌ๋Š” ์ผ๋ฐ˜์ ์œผ๋กœ ์ž์‹ ์„ ๋ณด๋Ÿฌ ์˜ค๋Š” ์‚ฌ๋žŒ๋“ค์„ ๊ณ ๊ฐ์ด๋‚˜
02:02
clients, but rather as patients, alright? That's just a little bit extra in terms of
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์˜๋ขฐ์ธ์ด๋ผ๊ณ  ๋ถ€๋ฅด์ง€ ์•Š๊ณ  ํ™˜์ž๋ผ๊ณ  ํ•ฉ๋‹ˆ๋‹ค. ๊ทธ๊ฒƒ์€ ๋‹น์‹ ์„์œ„ํ•œ ์–ดํœ˜ ์ธก๋ฉด์—์„œ ์•ฝ๊ฐ„์˜ ์ถ”๊ฐ€ ์‚ฌํ•ญ์ž…๋‹ˆ๋‹ค
02:07
vocabulary for you. If you'd like to do a little quiz on this or on any other, a variety
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. ์ด ์ฃผ์ œ๋‚˜ ๋‹ค๋ฅธ ์ฃผ์ œ,
02:14
of other subjects, actually, to do with English, please visit our website at www.engvid.com.
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์‹ค์ œ๋กœ ์˜์–ด์™€ ๊ด€๋ จ๋œ ๋‹ค์–‘ํ•œ ์ฃผ์ œ์— ๋Œ€ํ•ด ์•ฝ๊ฐ„์˜ ํ€ด์ฆˆ๋ฅผ ํ’€๊ณ  ์‹ถ์œผ์‹œ๋ฉด ๋‹น์‚ฌ ์›น์‚ฌ์ดํŠธ www.engvid.com์„ ๋ฐฉ๋ฌธํ•˜์‹ญ์‹œ์˜ค.
02:21
Alright? Thanks very much. Good luck with your English. Bye for now.
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๊ดœ์ฐฎ์€? ๋งค์šฐ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค. ์˜์–ด์— ํ–‰์šด์„ ๋น•๋‹ˆ๋‹ค. ์ง€๊ธˆ์€ ์•ˆ๋…•.
์ด ์›น์‚ฌ์ดํŠธ ์ •๋ณด

์ด ์‚ฌ์ดํŠธ๋Š” ์˜์–ด ํ•™์Šต์— ์œ ์šฉํ•œ YouTube ๋™์˜์ƒ์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค. ์ „ ์„ธ๊ณ„ ์ตœ๊ณ ์˜ ์„ ์ƒ๋‹˜๋“ค์ด ๊ฐ€๋ฅด์น˜๋Š” ์˜์–ด ์ˆ˜์—…์„ ๋ณด๊ฒŒ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ฐ ๋™์˜์ƒ ํŽ˜์ด์ง€์— ํ‘œ์‹œ๋˜๋Š” ์˜์–ด ์ž๋ง‰์„ ๋”๋ธ” ํด๋ฆญํ•˜๋ฉด ๊ทธ๊ณณ์—์„œ ๋™์˜์ƒ์ด ์žฌ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋น„๋””์˜ค ์žฌ์ƒ์— ๋งž์ถฐ ์ž๋ง‰์ด ์Šคํฌ๋กค๋ฉ๋‹ˆ๋‹ค. ์˜๊ฒฌ์ด๋‚˜ ์š”์ฒญ์ด ์žˆ๋Š” ๊ฒฝ์šฐ ์ด ๋ฌธ์˜ ์–‘์‹์„ ์‚ฌ์šฉํ•˜์—ฌ ๋ฌธ์˜ํ•˜์‹ญ์‹œ์˜ค.

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