Business English Vocabulary - CUSTOMER & CLIENT

172,127 views ・ 2011-05-18

Learn English with Rebecca


Please double-click on the English subtitles below to play the video.

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Hi, my name is Rebecca and welcome to our short lesson in Business English. A couple
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of terms that we're going to clarify today have to do with who buys services, alright,
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and what we call that person or those people. So, the words we're talking about today are
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customer and client. When do you call someone a customer and when do you call someone a
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client, right? So, generally, the description is something like this. A customer is someone
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who generally buys products from a shop or a restaurant, right? You can think of food
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as a kind of product in a restaurant. So, a restaurant has customers, a shop has customers,
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alright? A client, on the other hand, is someone who buys services from a professional person
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or a professional organization or company, right? So, examples of professionals who provide
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services and examples of professionals who have clients, in effect, are accountants,
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lawyers, consultants, right? These are all people who call their customers, not customers,
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but clients. The people who purchase services from them or receive services from them are
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called clients, alright? And then, just another short little point, nothing to do with customers
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or clients. For a teacher, you wouldn't say that a teacher has customers, really. We don't
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normally refer to them that way, even if they do pay. We refer to them as students. Similarly,
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a doctor doesn't normally refer to the people who come to see him or her as customers or
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clients, but rather as patients, alright? That's just a little bit extra in terms of
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vocabulary for you. If you'd like to do a little quiz on this or on any other, a variety
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of other subjects, actually, to do with English, please visit our website at www.engvid.com.
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Alright? Thanks very much. Good luck with your English. Bye for now.
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