How to Give Feedback in English: Tips and Phrases for Success

51,760 views ใƒป 2023-05-17

Speak Confident English


์•„๋ž˜ ์˜๋ฌธ์ž๋ง‰์„ ๋”๋ธ”ํด๋ฆญํ•˜์‹œ๋ฉด ์˜์ƒ์ด ์žฌ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋ฒˆ์—ญ๋œ ์ž๋ง‰์€ ๊ธฐ๊ณ„ ๋ฒˆ์—ญ๋ฉ๋‹ˆ๋‹ค.

00:00
Giving feedback is an important skill for anyone who wants to excel in the
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ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋Š” ๊ฒƒ์€ ์ง์žฅ ์—์„œ ํƒ์›”ํ•ด์ง€๊ธฐ๋ฅผ ์›ํ•˜๋Š” ๋ชจ๋“  ์‚ฌ๋žŒ์—๊ฒŒ ์ค‘์š”ํ•œ ๊ธฐ์ˆ ์ž…๋‹ˆ๋‹ค
00:04
workplace.
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.
00:05
Whether you're a manager giving constructive criticism or a coworker
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๋‹น์‹ ์ด ๊ฑด์„ค์ ์ธ ๋น„ํŒ์„ ํ•˜๋Š” ๊ด€๋ฆฌ์ž์ด๋“ 
00:10
offering feedback on a project,
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ํ”„๋กœ์ ํŠธ์— ๋Œ€ํ•œ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋Š” ๋™๋ฃŒ์ด๋“  ๊ด€๊ณ„์—†์ด ํšจ๊ณผ์ ์ธ
00:12
communicating effectively can help you and your team achieve better results.
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์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜์€ ๋‹น์‹  ๊ณผ ๋‹น์‹ ์˜ ํŒ€์ด ๋” ๋‚˜์€ ๊ฒฐ๊ณผ๋ฅผ ์–ป๋Š” ๋ฐ ๋„์›€์ด ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
00:17
However, when you give feedback in English,
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๊ทธ๋Ÿฌ๋‚˜ ์˜์–ด๋กœ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•  ๋•Œ ์ „๋ฌธ์ ์ธ ํ™˜๊ฒฝ์—์„œ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ• 
00:20
it can be difficult to find the right words and the right tone to
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์˜ฌ๋ฐ”๋ฅธ ๋‹จ์–ด์™€ ์–ด์กฐ๋ฅผ ์ฐพ๊ธฐ ์–ด๋ ค์šธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
00:25
give that feedback in a professional setting. Moreover,
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. ๋˜ํ•œ ๊ณ ๋ คํ•ด์•ผ ํ• 
00:28
there are cultural differences to consider. For example,
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๋ฌธํ™”์  ์ฐจ์ด๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค . ์˜ˆ๋ฅผ ๋“ค์–ด, ์˜์–ด๋กœ
00:33
you might worry that giving critical feedback in English is impolite,
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๋น„ํŒ์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋Š” ๊ฒƒ์ด ๋ฌด๋ก€ํ•˜๋‹ค๊ณ  ๊ฑฑ์ •ํ•˜์—ฌ
00:36
so as a result you avoid encouraging others to make improvements
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๋‹ค๋ฅธ ์‚ฌ๋žŒ์ด ๊ฐœ์„ ํ•˜๋„๋ก ๊ฒฉ๋ คํ•˜์ง€ ์•Š๊ฑฐ๋‚˜
00:42
or perhaps you feel misunderstood. You give feedback at work to be helpful,
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์˜คํ•ด๋ฅผ ๋ฐ›์„ ์ˆ˜๋„ ์žˆ์Šต๋‹ˆ๋‹ค. ๋‹น์‹ ์€ ๋„์›€์ด ๋˜๊ธฐ ์œ„ํ•ด ์ง์žฅ์—์„œ ํ”ผ๋“œ๋ฐฑ์„ ์ฃผ์ง€๋งŒ,
00:47
and yet others interpret that feedback as being too harsh. Truthfully,
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๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์€ ๊ทธ ํ”ผ๋“œ๋ฐฑ์„ ๋„ˆ๋ฌด ๊ฐ€ํ˜นํ•˜๋‹ค๊ณ  ํ•ด์„ํ•ฉ๋‹ˆ๋‹ค. ์†”์งํžˆ
00:52
giving feedback in any language is tricky,
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์–ด๋–ค ์–ธ์–ด๋กœ๋“  ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋Š” ๊ฒƒ์€ ๊นŒ๋‹ค๋กญ์ง€
00:55
but with a little practice and the right strategies,
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๋งŒ ์•ฝ๊ฐ„์˜ ์—ฐ์Šต ๊ณผ ์˜ฌ๋ฐ”๋ฅธ ์ „๋žต์„ ํ†ตํ•ด
00:59
you can provide feedback that is clear, respectful, and helpful.
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๋ช…ํ™•ํ•˜๊ณ  ์ •์ค‘ํ•˜๋ฉฐ ๋„์›€์ด ๋˜๋Š” ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
01:04
In this competent English lesson today,
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์˜ค๋Š˜ ์ด ์œ ๋Šฅํ•œ ์˜์–ด ์ˆ˜์—…์—์„œ
01:06
you're going to learn how to give feedback in English with the right strategies
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์—ฌ๋Ÿฌ๋ถ„์€
01:10
and phrases that will lead to success.
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์„ฑ๊ณต์œผ๋กœ ์ด๋„๋Š” ์˜ฌ๋ฐ”๋ฅธ ์ „๋žต๊ณผ ๋ฌธ๊ตฌ๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ ์˜์–ด๋กœ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ๋ฐฐ์šฐ๊ฒŒ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค.
01:26
But first, if you don't already know,
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ํ•˜์ง€๋งŒ ๋จผ์ € ์•„์ง ๋ชจ๋ฅด์‹ ๋‹ค๋ฉด
01:28
I'm Annemarie with Speak Confident English.
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์ €๋Š” Speak Confident English์˜ Annemarie์ž…๋‹ˆ๋‹ค.
01:31
Everything I do here is designed to help you get the confidence you want for
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์ œ๊ฐ€ ์—ฌ๊ธฐ์„œ ํ•˜๋Š” ๋ชจ๋“  ์ผ์€ ์—ฌ๋Ÿฌ๋ถ„์ด
01:35
your life and work in English.
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์˜์–ด๋กœ ์ƒํ™œํ•˜๊ณ  ์ผํ•˜๋Š” ๋ฐ ์›ํ•˜๋Š” ์ž์‹ ๊ฐ์„ ์–ป์„ ์ˆ˜ ์žˆ๋„๋ก ๋•๊ธฐ ์œ„ํ•ด ๊ณ ์•ˆ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.
01:37
One way I do that is with my weekly Confident English lessons where I share my
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ํ•œ ๊ฐ€์ง€ ๋ฐฉ๋ฒ•์€ ์ฃผ๊ฐ„ Confident English ์ˆ˜์—…์„ ํ†ตํ•ด
01:42
top fluency and confidence building strategies, targeted vocabulary lessons,
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์ตœ๊ณ ์˜ ์œ ์ฐฝํ•จ๊ณผ ์ž์‹ ๊ฐ ๊ตฌ์ถ• ์ „๋žต, ๋ชฉํ‘œ ์–ดํœ˜ ์ˆ˜์—…, ์˜ค๋Š˜ ์ˆ˜์—…์—์„œ์™€ ๊ฐ™์ด ์˜์–ด๋กœ
01:47
and training on how to enhance your professional communication skills in English
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์ „๋ฌธ์ ์ธ ์˜์‚ฌ ์†Œํ†ต ๊ธฐ์ˆ ์„ ํ–ฅ์ƒ์‹œํ‚ค๋Š” ๋ฐฉ๋ฒ•์— ๋Œ€ํ•œ ๊ต์œก์„ ๊ณต์œ ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค
01:52
just like in this lesson today. So while you're here,
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. ๋”ฐ๋ผ์„œ ์—ฌ๊ธฐ ์žˆ๋Š” ๋™์•ˆ
01:55
make sure you subscribe to my Speak Confident English Channel so you never miss
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์ œ Speak Confident English ์ฑ„๋„์„ ๊ตฌ๋…ํ•˜์—ฌ
02:00
one of these Confident English lessons.
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์ด๋Ÿฌํ•œ ์ž์‹ ๊ฐ ์žˆ๋Š” ์˜์–ด ์ˆ˜์—… ์ค‘ ํ•˜๋‚˜๋ฅผ ๋†“์น˜์ง€ ์•Š๋„๋ก ํ•˜์„ธ์š”. ๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•œ๋‹ค๋Š” ๊ฒƒ์ด ๋ฌด์—‡์„ ์˜๋ฏธํ•˜๋Š”์ง€
02:03
Let's start with a clear understanding of what it means to give constructive
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๋ช…ํ™•ํ•˜๊ฒŒ ์ดํ•ดํ•˜๋Š” ๊ฒƒ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค
02:08
feedback. In English.
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. ์˜์–ด๋กœ.
02:09
Constructive or critical feedback is a form of negative
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๊ฑด์„ค์  ๋˜๋Š” ๋น„ํŒ์  ํ”ผ๋“œ๋ฐฑ์€ ๊ธ์ •์ ์ธ ๋ฐฉ์‹์œผ๋กœ ๊ฐœ์„  ์˜์—ญ์„ ๊ฐ•์กฐํ•˜๋Š” ๋ฐ ์ดˆ์ ์„ ๋งž์ถ”๋Š” ๋ถ€์ •์ ์ธ ํ”ผ๋“œ๋ฐฑ์˜ ํ•œ ํ˜•ํƒœ
02:14
feedback that focuses on highlighting areas for improvement in a
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02:19
positive manner, and the goal is to provide clear,
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์ด๋ฉฐ ๋ชฉํ‘œ๋Š” ๊ฐœ์ธ์—๊ฒŒ ๋„์›€์ด ๋˜๋Š” ๋ช…ํ™•ํ•˜๊ณ 
02:24
actionable and objective feedback that benefits an individual.
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์‹คํ–‰ ๊ฐ€๋Šฅํ•˜๋ฉฐ ๊ฐ๊ด€์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค .
02:29
With that in mind,
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์ด๋ฅผ ์—ผ๋‘์— ๋‘๊ณ 
02:31
let's take a look at what constructive feedback is and isn't
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02:36
for English speakers.
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์˜์–ด ์‚ฌ์šฉ์ž๋ฅผ ์œ„ํ•œ ๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์ด ๋ฌด์—‡์ธ์ง€ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
02:37
Constructive feedback isn't vague or unspecific.
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๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์€ ๋ชจํ˜ธํ•˜๊ฑฐ๋‚˜ ๋ถˆํŠน์ •ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.
02:42
It is not public.
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๊ทธ๊ฒƒ์€ ๊ณต๊ฐœ๋˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ์ง€๋‚˜์น˜๊ฒŒ
02:44
It's neither hypercritical rude or impolite,
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๋น„ํŒ์ ์ธ ๋ฌด๋ก€ํ•˜๊ฑฐ๋‚˜ ๋ฌด๋ก€ํ•˜์ง€ ์•Š์œผ๋ฉฐ
02:48
and it's not a personal attack. Instead,
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์ธ์‹ ๊ณต๊ฒฉ๋„ ์•„๋‹™๋‹ˆ๋‹ค. ๋Œ€์‹ 
02:52
constructive feedback is specific and actionable.
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๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์€ ๊ตฌ์ฒด์ ์ด๊ณ  ์‹คํ–‰ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.
02:57
It's discussed privately and focuses on an area for
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๋น„๊ณต๊ฐœ๋กœ ๋…ผ์˜๋˜๋ฉฐ ๊ฐœ์„ ์ด ํ•„์š”ํ•œ ๋ถ€๋ถ„์— ์ค‘์ ์„ ๋‘ก๋‹ˆ๋‹ค
03:02
improvement.
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.
03:03
It's also focused on establishing mutual interest and trust
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๋˜ํ•œ ์ด๋Ÿฌํ•œ ์ง€์นจ์„ ๋”ฐ๋ฅด๊ธฐ ์œ„ํ•ด ์ƒํ˜ธ ์ด์ต๊ณผ ์‹ ๋ขฐ๋ฅผ ๊ตฌ์ถ•ํ•˜๋Š” ๋ฐ ์ค‘์ ์„ ๋‘ก๋‹ˆ๋‹ค
03:09
to follow those guidelines.
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. ๋ฏธ๊ตญ ๋ฐ ์บ๋‚˜๋‹ค์™€
03:11
Many English speaking places such as the United States and Canada use something
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๊ฐ™์€ ๋งŽ์€ ์˜์–ด๊ถŒ ๊ตญ๊ฐ€์—์„œ๋Š”
03:15
called the sandwich method to offer constructive feedback.
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๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๊ธฐ ์œ„ํ•ด ์ƒŒ๋“œ์œ„์น˜ ๋ฐฉ๋ฒ•์ด๋ผ๋Š” ๊ฒƒ์„ ์‚ฌ์šฉํ•ฉ๋‹ˆ๋‹ค.
03:20
What that means is we start our feedback by acknowledging
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์ด๊ฒƒ์ด ์˜๋ฏธํ•˜๋Š” ๋ฐ”๋Š”
03:25
something good or appreciating someone's efforts.
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์ข‹์€ ์ ์„ ์ธ์ •ํ•˜๊ฑฐ๋‚˜ ๋‹ค๋ฅธ ์‚ฌ๋žŒ์˜ ๋…ธ๋ ฅ์— ๊ฐ์‚ฌํ•˜๋Š” ๊ฒƒ์œผ๋กœ ํ”ผ๋“œ๋ฐฑ์„ ์‹œ์ž‘ํ•œ๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
03:29
Then we highlight an area for improvement,
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๊ทธ๋Ÿฐ ๋‹ค์Œ
03:32
typically using indirect language and we finish
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์ผ๋ฐ˜์ ์œผ๋กœ ๊ฐ„์ ‘์ ์ธ ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ ๊ฐœ์„ ์ด ํ•„์š”ํ•œ ์˜์—ญ์„ ๊ฐ•์กฐ ํ•˜๊ณ 
03:37
with another positive acknowledgement. Generally speaking,
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๋˜ ๋‹ค๋ฅธ ๊ธ์ •์ ์ธ ์ธ์ •์œผ๋กœ ๋งˆ๋ฌด๋ฆฌํ•ฉ๋‹ˆ๋‹ค. ์ผ๋ฐ˜์ ์œผ๋กœ
03:41
for English speakers, constructive or critical feedback,
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์˜์–ด ์‚ฌ์šฉ์ž์˜ ๊ฒฝ์šฐ ๊ฑด์„ค์ ์ด๊ฑฐ๋‚˜ ๋น„ํŒ์ ์ธ ํ”ผ๋“œ๋ฐฑ์€
03:45
again is a form of negative communication,
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๋ถ€์ •์ ์ธ ์˜์‚ฌ ์†Œํ†ต์˜ ํ•œ ํ˜•ํƒœ์ด๋ฏ€๋กœ
03:47
so we use this sandwich method to soften the harshness and
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์ด ์ƒŒ๋“œ์œ„์น˜ ๋ฐฉ๋ฒ•์„ ์‚ฌ์šฉํ•˜์—ฌ ๊ฑฐ์นœ ๋Š๋‚Œ์„ ์™„ํ™”ํ•˜๊ณ 
03:52
reduce any potential for friction.
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๋งˆ์ฐฐ ๊ฐ€๋Šฅ์„ฑ์„ ์ค„์ž…๋‹ˆ๋‹ค.
03:55
Let me give you an example of what this might sound like.
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์ด๊ฒƒ์ด ์–ด๋–ป๊ฒŒ ๋“ค๋ฆด์ง€ ์˜ˆ๋ฅผ ๋“ค์–ด ๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค. ์ƒŒ๋“œ์œ„์น˜ ๋ฐฉ์‹์œผ๋กœ
03:58
Imagine you're providing feedback to a graphic designer who has just finished a
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ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋ฉด์„œ ๋กœ๊ณ ๋ฅผ ๋ง‰ ์™„์„ฑํ•œ ๊ทธ๋ž˜ํ”ฝ ๋””์ž์ด๋„ˆ์—๊ฒŒ
04:03
logo in offering feedback with the sandwich method.
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ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•œ๋‹ค๊ณ  ์ƒ์ƒํ•ด ๋ณด์‹ญ์‹œ์˜ค .
04:07
It might sound like this,
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์ด๋ ‡๊ฒŒ ๋“ค๋ฆด์ง€ ๋ชจ๋ฅด์ง€๋งŒ
04:09
I like the color palette and the minimal style to sharpen the design.
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์ €๋Š” ์ƒ‰์ƒ ํŒ”๋ ˆํŠธ์™€ ๋””์ž์ธ์„ ๋‚ ์นด๋กญ๊ฒŒ ํ•˜๋Š” ์ตœ์†Œํ•œ์˜ ์Šคํƒ€์ผ์„ ์ข‹์•„ํ•ฉ๋‹ˆ๋‹ค.
04:14
I think we should limit the palette to two colors and readjust the layout
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ํŒ”๋ ˆํŠธ๋ฅผ ๋‘ ๊ฐ€์ง€ ์ƒ‰์ƒ์œผ๋กœ ์ œํ•œํ•˜๊ณ 
04:20
for balance. Otherwise,
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๊ท ํ˜•์„ ์œ„ํ•ด ๋ ˆ์ด์•„์›ƒ์„ ์žฌ์กฐ์ •ํ•ด์•ผ ํ•œ๋‹ค๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค. ๊ทธ๋ ‡์ง€ ์•Š์œผ๋ฉด,
04:22
I like the direction you're going in and I can't wait to see the final results.
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๋‚˜๋Š” ๋‹น์‹ ์ด ๊ฐ€๊ณ  ์žˆ๋Š” ๋ฐฉํ–ฅ์ด ๋งˆ์Œ์— ๋“ค๊ณ  ์ตœ์ข… ๊ฒฐ๊ณผ๋ฅผ ๋นจ๋ฆฌ ๋ณด๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
04:27
Did you notice that positive statement followed by an area
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๊ธ์ •์ ์ธ ์„ค๋ช… ๋’ค์—
04:32
for improvement and then another positive statement?
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๊ฐœ์„ ์ด ํ•„์š”ํ•œ ๋ถ€๋ถ„, ๊ทธ๋ฆฌ๊ณ  ๋˜ ๋‹ค๋ฅธ ๊ธ์ •์ ์ธ ์„ค๋ช…์ด ๋‚˜์˜ค๋Š” ๊ฒƒ์„ ๋ณด์…จ๋‚˜์š”?
04:36
That's a perfect example of the sandwich method. Now,
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๊ทธ๊ฒƒ์€ ์ƒŒ๋“œ์œ„์น˜ ๋ฐฉ๋ฒ•์˜ ์™„๋ฒฝํ•œ ์˜ˆ์ž…๋‹ˆ๋‹ค . ์ž,
04:40
here's the problem.
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์—ฌ๊ธฐ ๋ฌธ์ œ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค.
04:42
This method can be particularly confusing to individuals who
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์ด ๋ฐฉ๋ฒ•์€
04:47
are more accustomed to direct obvious, clear feedback.
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๋ช…ํ™•ํ•˜๊ณ  ๋ช…ํ™•ํ•œ ํ”ผ๋“œ๋ฐฑ์„ ์ง€์‹œํ•˜๋Š” ๋ฐ ๋” ์ต์ˆ™ํ•œ ๊ฐœ์ธ์—๊ฒŒ ํŠนํžˆ ํ˜ผ๋ž€์Šค๋Ÿฌ์šธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
04:52
In fact,
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์‹ค์ œ๋กœ
04:53
those positive messages can hide the real feedback
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์ด๋Ÿฌํ•œ ๊ธ์ •์ ์ธ ๋ฉ”์‹œ์ง€๋Š” ๊ฒฐ๊ณผ์ ์œผ๋กœ ์‹ค์ œ ํ”ผ๋“œ๋ฐฑ์„ ์ˆจ๊ธธ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
04:58
as a result.
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.
04:59
The takeaway of that conversation might be that everything's fine and there's no
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๊ทธ ๋Œ€ํ™”์˜ ์š”์ ์€ ๋ชจ๋“  ๊ฒƒ์ด ๊ดœ์ฐฎ๊ณ 
05:04
real need to make changes,
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์‹ค์ œ๋กœ ๋ณ€๊ฒฝํ•  ํ•„์š”๊ฐ€ ์—†๋‹ค๋Š” ๊ฒƒ์ผ ์ˆ˜
05:06
but the truth is there is a real need to make changes,
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์žˆ์ง€๋งŒ ์‚ฌ์‹ค์€ ๋ณ€๊ฒฝํ•ด์•ผ ํ•  ์‹ค์งˆ์ ์ธ ํ•„์š”์„ฑ์ด ์žˆ์ง€๋งŒ ๋‘ ๊ฐ€์ง€ ๊ธ์ •์ ์ธ ์ง„์ˆ 
05:11
but it was stated indirectly in the middle of those two positive statements.
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์ค‘๊ฐ„์— ๊ฐ„์ ‘์ ์œผ๋กœ ์–ธ๊ธ‰๋˜์—ˆ์Šต๋‹ˆ๋‹ค .
05:16
Now, for other individuals,
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์ด์ œ ๋‹ค๋ฅธ ๊ฐœ์ธ๋“ค์—๊ฒŒ
05:19
this particular style of critical feedback can also be too direct
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์ด ํŠน์ • ์Šคํƒ€์ผ์˜ ๋น„ํŒ์  ํ”ผ๋“œ๋ฐฑ์€ ๋„ˆ๋ฌด ์ง์ ‘์ ์ด๊ณ  ๋‚™๋‹ดํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
05:24
and discouraging. For example,
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. ์˜ˆ๋ฅผ ๋“ค์–ด,
05:27
some language backgrounds prioritize providing feedback in an
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์ผ๋ถ€ ์–ธ์–ด ๋ฐฐ๊ฒฝ์€ ๋ฌต์‹œ์ ์ธ ๋ฐฉ์‹์œผ๋กœ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋Š” ๊ฒƒ์„ ์šฐ์„ ์‹œ
05:32
implied manner and someone is supposed to read between the lines
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ํ•˜๊ณ  ๋ˆ„๊ตฐ๊ฐ€๋Š”
05:38
to understand what needs to be improved,
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๊ฐœ์„ ํ•ด์•ผ ํ•  ์‚ฌํ•ญ์„ ์ดํ•ดํ•˜๊ธฐ ์œ„ํ•ด ์ค„ ์‚ฌ์ด๋ฅผ ์ฝ์–ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
05:41
so how can you provide constructive feedback in a helpful, respectful,
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๊ทธ๋ ‡๋‹ค๋ฉด
05:46
meaningful way using this sandwich method?
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์ด ์ƒŒ๋“œ์œ„์น˜ ๋ฐฉ๋ฒ•์„ ์‚ฌ์šฉํ•˜์—ฌ ์–ด๋–ป๊ฒŒ ๋„์›€์ด ๋˜๊ณ  ์ •์ค‘ํ•˜๋ฉฐ ์˜๋ฏธ ์žˆ๋Š” ๋ฐฉ์‹์œผ๋กœ ๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•  ์ˆ˜ ์žˆ์„๊นŒ์š”?
05:49
Whether you're in an English speaking workplace or an international environment,
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์˜์–ด๋ฅผ ์‚ฌ์šฉํ•˜๋Š” ์ง์žฅ์— ์žˆ๋“  ๊ตญ์ œ์ ์ธ ํ™˜๊ฒฝ์— ์žˆ๋“  ์˜์‚ฌ
05:54
it may not be possible to adapt your communication style to every
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์†Œํ†ต ์Šคํƒ€์ผ์„
05:59
culture within your workplace,
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์ง์žฅ ๋‚ด์˜ ๋ชจ๋“  ๋ฌธํ™”์— ์ ์šฉํ•˜๋Š” ๊ฒƒ์€ ๋ถˆ๊ฐ€๋Šฅํ•  ์ˆ˜
06:01
but it is possible to adapt this particular style or this method
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์žˆ์ง€๋งŒ ์ด ํŠน์ • ์Šคํƒ€์ผ์ด๋‚˜ ์ด ๋ฐฉ๋ฒ•์„
06:06
in a culturally sensitive manner. To do this,
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๋ฌธํ™”์ ์œผ๋กœ ๋ฏผ๊ฐํ•œ ๋ฐฉ์‹์œผ๋กœ ์ ์šฉํ•˜๋Š” ๊ฒƒ์€ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ์ด๋ฅผ ์œ„ํ•ด ๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•  ๋•Œ
06:10
there are a few things to keep in mind when providing constructive feedback.
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์—ผ๋‘์— ๋‘์–ด์•ผ ํ•  ๋ช‡ ๊ฐ€์ง€ ์‚ฌํ•ญ์ด ์žˆ์Šต๋‹ˆ๋‹ค .
06:15
We should approach it as an open dialogue in a safe space,
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์•ˆ์ „ํ•œ ๊ณต๊ฐ„์—์„œ ์—ด๋ฆฐ ๋Œ€ํ™”๋กœ ์ ‘๊ทผํ•˜๊ณ , ์–ด์กฐ๋ฅผ ์—ผ๋‘์— ๋‘๊ณ 
06:20
be mindful of our tone, soften our words,
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, ๋ง์„ ๋ถ€๋“œ๋Ÿฝ๊ฒŒ ํ•˜๊ณ ,
06:24
and avoid imperatives, and lastly,
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๋ช…๋ น์„ ํ”ผํ•˜๊ณ , ๋งˆ์ง€๋ง‰์œผ๋กœ
06:27
end on a positive or encouraging note. To do that,
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๊ธ์ •์ ์ด๊ฑฐ๋‚˜ ๊ณ ๋ฌด์ ์ธ ๋ง๋กœ ๋๋งบ์–ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์ด๋ฅผ ์œ„ํ•ด ๋น„ํŒ์ ์ด๊ฑฐ๋‚˜ ๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์„ฑ๊ณต์ ์œผ๋กœ ์ œ๊ณตํ•˜๊ธฐ ์œ„ํ•ด
06:32
I want to review four specific strategies and the phrases you need in
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๋„ค ๊ฐ€์ง€ ๊ตฌ์ฒด์ ์ธ ์ „๋žต๊ณผ ์˜์–ด๋กœ ํ•„์š”ํ•œ ๋ฌธ๊ตฌ๋ฅผ ๊ฒ€ํ† ํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค
06:36
English to successfully give critical or constructive feedback.
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.
06:42
Strategy Number one, establish a safe place.
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์ „๋žต 1๋ฒˆ์€ ์•ˆ์ „ํ•œ ์žฅ์†Œ๋ฅผ ๋งˆ๋ จํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
06:46
Feedback will never be well received. If a listener feels attacked,
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ํ”ผ๋“œ๋ฐฑ์€ ์ž˜ ๋ฐ›์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ์ฒญ์ทจ์ž๊ฐ€ ๊ณต๊ฒฉ์„ ๋ฐ›๊ฑฐ๋‚˜
06:51
blindsided, or publicly humiliated,
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๋ˆˆ์ด ๋ฉ€๊ฑฐ๋‚˜ ๊ณต๊ฐœ์ ์œผ๋กœ ๊ตด์š•๊ฐ์„ ๋Š๋‚€๋‹ค๋ฉด
06:55
to be blindsided is to be unpleasantly surprised To
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๋ˆˆ์ด ๋ฉ€์—ˆ๋‹ค๋Š” ๊ฒƒ์€ ๋ถˆ์พŒํ•˜๊ฒŒ ๋†€๋ผ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
06:59
avoid that situation,
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์ด๋Ÿฌํ•œ ์ƒํ™ฉ์„ ํ”ผํ•˜๊ธฐ ์œ„ํ•ด
07:01
you can instead schedule a meeting ahead of time and provide a goal
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๋ฏธ๋ฆฌ ํšŒ์˜ ์ผ์ •์„ ์žก๊ณ  ๋ชฉํ‘œ
07:06
oriented agenda. For example, in setting up a meeting with an individual,
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์ง€ํ–ฅ์ ์ธ ์˜์ œ๋ฅผ ์ œ๊ณตํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด, ๊ฐœ์ธ๊ณผ์˜ ํšŒ์˜๋ฅผ ์ •ํ•  ๋•Œ
07:12
you might say that you're planning to discuss next steps,
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๋‹ค์Œ ๋‹จ๊ณ„๋ฅผ ๋…ผ์˜ํ•˜๊ณ 
07:15
review the past few months and discuss areas for improvement,
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์ง€๋‚œ ๋ช‡ ๋‹ฌ์„ ๊ฒ€ํ† ํ•˜๊ณ  ๊ฐœ์„ ํ•  ์˜์—ญ์„ ๋…ผ์˜
07:20
and finally establish a success path going forward.
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ํ•˜๊ณ  ๋งˆ์ง€๋ง‰์œผ๋กœ ์•ž์œผ๋กœ์˜ ์„ฑ๊ณต ๊ฒฝ๋กœ๋ฅผ ์„ค์ •ํ•  ๊ณ„ํš์ด๋ผ๊ณ  ๋งํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
07:24
Then once you're ready to have that discussion,
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๊ทธ๋Ÿฐ ๋‹ค์Œ ํ† ๋ก ํ•  ์ค€๋น„๊ฐ€ ๋˜๋ฉด
07:26
you can begin the meeting by using a phrase that gets everyone on the
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๋ชจ๋“  ์‚ฌ๋žŒ์ด
07:31
same page, creating a safe environment.
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๊ฐ™์€ ํŽ˜์ด์ง€์— ์žˆ๊ฒŒ ํ•˜๋Š” ๋ฌธ๊ตฌ๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ ์•ˆ์ „ํ•œ ํ™˜๊ฒฝ์„ ์กฐ์„ฑํ•˜์—ฌ ํšŒ์˜๋ฅผ ์‹œ์ž‘ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
07:35
Here are a few example phrases you can use to help you do that. Number one,
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๋‹ค์Œ์€ ๊ทธ๋ ‡๊ฒŒ ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋˜๋Š” ๋ช‡ ๊ฐ€์ง€ ์˜ˆ์‹œ ๋ฌธ๊ตฌ์ž…๋‹ˆ๋‹ค . ์ฒซ์งธ,
07:40
in our discussion today,
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์˜ค๋Š˜ ํ† ๋ก ์—์„œ
07:41
I want to make sure we all find opportunities to thrive and be successful
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์ €๋Š” ์šฐ๋ฆฌ ๋ชจ๋‘๊ฐ€ ์ž์‹ ์˜ ์—ญํ• ์—์„œ ๋ฒˆ์„ฑํ•˜๊ณ  ์„ฑ๊ณตํ•  ์ˆ˜ ์žˆ๋Š” ๊ธฐํšŒ๋ฅผ ์ฐพ๊ณ  ์žˆ๋Š”์ง€ ํ™•์ธํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค
07:46
in our roles. A second option,
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. ๋‘ ๋ฒˆ์งธ ์˜ต์…˜,
07:49
my goal today is to help you feel confident in your skills. Number three,
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์˜ค๋Š˜ ์ œ ๋ชฉํ‘œ๋Š” ์—ฌ๋Ÿฌ๋ถ„์ด ์ž์‹ ์˜ ๊ธฐ์ˆ ์— ์ž์‹ ๊ฐ์„ ๊ฐ–๋„๋ก ๋•๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์„ธ ๋ฒˆ์งธ,
07:54
I want to see you perform this task successfully and I'm here to support your
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๋‚˜๋Š” ๋‹น์‹ ์ด ์ด ์ผ์„ ์„ฑ๊ณต์ ์œผ๋กœ ์ˆ˜ํ–‰ํ•˜๋Š” ๊ฒƒ์„ ๋ณด๊ณ  ์‹ถ๊ณ  ๋‹น์‹ ์˜ ์„ฑ์žฅ์„ ์ง€์›ํ•˜๊ธฐ ์œ„ํ•ด ์—ฌ๊ธฐ ์žˆ์Šต๋‹ˆ๋‹ค
07:59
growth. And finally, we're here to find solutions together,
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. ๊ทธ๋ฆฌ๊ณ  ๋งˆ์ง€๋ง‰์œผ๋กœ ์šฐ๋ฆฌ๋Š” ํ•จ๊ป˜ ํ•ด๊ฒฐ์ฑ…์„ ์ฐพ๊ธฐ ์œ„ํ•ด ์—ฌ๊ธฐ์— ์žˆ์Šต๋‹ˆ๋‹ค.
08:03
and I want to hear your thoughts.
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์—ฌ๋Ÿฌ๋ถ„์˜ ์ƒ๊ฐ์„ ๋“ฃ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
08:05
Let's take a look at how we might use one of those phrases.
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์ด๋Ÿฌํ•œ ๋ฌธ๊ตฌ ์ค‘ ํ•˜๋‚˜๋ฅผ ์–ด๋–ป๊ฒŒ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š”์ง€ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
08:09
In a real life example,
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์‹ค์ƒํ™œ์˜ ์˜ˆ์—์„œ ํ•„์š”ํ•  ๋•Œ ๋„์›€์„ ์š”์ฒญํ•˜๊ธฐ ์œ„ํ•ด ๊ณ ๊ตฐ๋ถ„ํˆฌํ•˜๋Š”
08:11
imagine you have a coworker who struggles to ask for help when she needs
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๋™๋ฃŒ๊ฐ€ ์žˆ๋‹ค๊ณ  ์ƒ์ƒํ•ด๋ณด์‹ญ์‹œ์˜ค
08:16
it,
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.
08:17
and perhaps this is a result of a previous employer who created a work
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์•„๋งˆ๋„ ์ด๊ฒƒ์€ ์ด์ „ ๊ณ ์šฉ์ฃผ๊ฐ€ ๋„์›€์„
08:21
environment in which asking for help was viewed as a weakness
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์š”์ฒญํ•˜๋Š” ๊ฒƒ์ด ๋„์›€์„
08:26
prior to giving critical or constructive feedback.
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์ฃผ๊ธฐ ์ „์— ์•ฝ์ ์œผ๋กœ ๊ฐ„์ฃผ๋˜๋Š” ์ž‘์—… ํ™˜๊ฒฝ์„ ๋งŒ๋“  ๊ฒฐ๊ณผ์ผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋น„ํŒ์  ์ด๊ฑฐ๋‚˜ ๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ.
08:31
You might reassure your coworker by starting with,
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08:34
our goal today is to create a success path for you.
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์˜ค๋Š˜ ์šฐ๋ฆฌ์˜ ๋ชฉํ‘œ๋Š” ๋‹น์‹ ์„ ์œ„ํ•œ ์„ฑ๊ณต ๊ฒฝ๋กœ๋ฅผ ๋งŒ๋“œ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
08:38
I want you to thrive in your role here and I'm here to support your growth.
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๋‚˜๋Š” ๋‹น์‹ ์ด ์—ฌ๊ธฐ์„œ ๋‹น์‹ ์˜ ์—ญํ• ์„ ์ž˜ ์ˆ˜ํ–‰ํ•˜๊ธฐ๋ฅผ ๋ฐ”๋ผ๋ฉฐ ๋‚˜๋Š” ๋‹น์‹ ์˜ ์„ฑ์žฅ์„ ์ง€์›ํ•˜๊ธฐ ์œ„ํ•ด ์—ฌ๊ธฐ ์žˆ์Šต๋‹ˆ๋‹ค.
08:43
This second strategy for successfully giving feedback in English is to be
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์„ฑ๊ณต์ ์œผ๋กœ ์˜์–ด๋กœ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๊ธฐ ์œ„ํ•œ ๋‘ ๋ฒˆ์งธ ์ „๋žต์€
08:47
mindful of your tone.
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์–ด์กฐ์— ์ฃผ์˜๋ฅผ ๊ธฐ์šธ์ด๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
08:49
What this means is to use a neutral or unemotional calm
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์ด๊ฒƒ์ด ์˜๋ฏธํ•˜๋Š” ๋ฐ”๋Š” ์ƒ๊ฐ์„ ๊ณต์œ ํ•˜๋Š” ๋™์•ˆ ์ค‘๋ฆฝ์ ์ด๊ฑฐ๋‚˜ ๊ฐ์ •์ ์ด์ง€ ์•Š์€ ์ฐจ๋ถ„ํ•œ
08:54
tone of voice while sharing your thoughts. Remember,
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๋ชฉ์†Œ๋ฆฌ ํ†ค์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค .
08:58
your goal in giving critical feedback is to reassure someone that you're
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์ค‘์š”ํ•œ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋Š” ๋ชฉ์ ์€ ๋ˆ„๊ตฐ๊ฐ€์˜
09:03
there to help them improve in a specific area of growth,
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์„ฑ์žฅ,
09:07
performance or skill.
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์„ฑ๊ณผ ๋˜๋Š” ๊ธฐ์ˆ ์˜ ํŠน์ • ์˜์—ญ์„ ๊ฐœ์„ ํ•˜๋Š” ๋ฐ ๋„์›€์„ ์ฃผ๊ธฐ ์œ„ํ•ด ์žˆ๋‹ค๋Š” ๊ฒƒ์„ ๋ˆ„๊ตฐ๊ฐ€์—๊ฒŒ ํ™•์‹ ์‹œํ‚ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
09:09
An accusatory tone will likely be counterproductive and create
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๋น„๋‚œํ•˜๋Š” ์–ด์กฐ๋Š” ๋น„์ƒ์‚ฐ์ ์ผ ์ˆ˜ ์žˆ์œผ๋ฉฐ
09:14
friction or tension.
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๋งˆ์ฐฐ์ด๋‚˜ ๊ธด์žฅ์„ ์œ ๋ฐœํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
09:16
One way to help you do this is to avoid using the word you when
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์ด๋ ‡๊ฒŒ ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋˜๋Š” ํ•œ ๊ฐ€์ง€ ๋ฐฉ๋ฒ•์€ ๊ฐœ์„ ์˜ ๊ธฐํšŒ๋ฅผ ์ง€์ ํ•  ๋•Œ ๊ท€ํ•˜๋ผ๋Š” ๋‹จ์–ด๋ฅผ ์‚ฌ์šฉํ•˜์ง€ ์•Š๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค
09:21
pointing out opportunities for improvement. Again,
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. ๋‹ค์‹œ ๋งํ•˜์ง€๋งŒ, ์ฐจ๋ถ„ํ•˜๊ณ  ๊ฐ์ •์ด ์—†๊ณ  ์ค‘๋ฆฝ์ ์ธ
09:25
we keep the tone of our voice calm, unemotional and neutral,
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๋ชฉ์†Œ๋ฆฌ ํ†ค์„ ์œ ์ง€ํ•œ
09:31
and then we focus on the specific problem or area that needs
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๋‹ค์Œ ํ•ด๊ฒฐ ํ•ด์•ผ ํ•  ํŠน์ • ๋ฌธ์ œ๋‚˜ ์˜์—ญ์— ์ง‘์ค‘ํ•ฉ๋‹ˆ๋‹ค
09:36
to be addressed. Let me give you an example.
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. ์˜ˆ๋ฅผ ๋“ค์–ด ๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค. ํ™”๊ฐ€ ๋‚œ ๊ณ ๊ฐ์„ ์ฒ˜๋ฆฌํ•˜๋Š” ๋ฐ ์–ด๋ ค์›€์„ ๊ฒช๋Š”
09:39
Imagine you have a team worker who struggles with handling upset
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ํŒ€ ์ง์›์ด ์žˆ๋‹ค๊ณ  ์ƒ์ƒํ•ด ๋ณด์‹ญ์‹œ์˜ค
09:44
customers. An accusatory statement would be,
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. ๋ถˆ๋งŒ์„ ํ’ˆ์€
09:47
I see you are having some difficulty handling upset customers.
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๊ณ ๊ฐ์„ ์ฒ˜๋ฆฌํ•˜๋Š” ๋ฐ ์–ด๋ ค์›€์„ ๊ฒช๊ณ  ๊ณ„์‹  ๊ฒƒ ๊ฐ™์Šต๋‹ˆ๋‹ค. ๊ทธ ์ƒํ™ฉ์—์„œ
09:53
A more appropriate statement in that situation would be,
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๋” ์ ์ ˆํ•œ ํ‘œํ˜„์€ ํ™”๊ฐ€
09:57
I see that handling upset customers is a challenge.
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๋‚œ ๊ณ ๊ฐ์„ ์ฒ˜๋ฆฌํ•˜๋Š” ๊ฒƒ์ด ์–ด๋ ต๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
10:02
Do you notice I've removed the word you from that statement?
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๋‚ด๊ฐ€ ๊ทธ ๋ฌธ์žฅ์—์„œ ๋‹น์‹ ์ด๋ผ๋Š” ๋‹จ์–ด๋ฅผ ์ œ๊ฑฐํ•œ ๊ฒƒ์„ ์•Œ์•„์ฑ„์…จ๋‚˜์š”?
10:06
There's no blame or accusation.
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๋น„๋‚œ์ด๋‚˜ ๋น„๋‚œ์ด ์—†์Šต๋‹ˆ๋‹ค.
10:09
A third strategy you can use to give helpful meaningful feedback
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๋„์›€์ด ๋˜๊ณ  ์˜๋ฏธ ์žˆ๋Š” ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๊ธฐ ์œ„ํ•ด ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ์„ธ ๋ฒˆ์งธ ์ „๋žต์€
10:14
is to soften your words and avoid imperatives.
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๋ง์„ ๋ถ€๋“œ๋Ÿฝ๊ฒŒ ํ•˜๊ณ  ๋ช…๋ น์„ ํ”ผํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
10:19
To illustrate this, let me start with an example.
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์ด๋ฅผ ์„ค๋ช…ํ•˜๊ธฐ ์œ„ํ•ด ์˜ˆ๋ฅผ ๋“ค์–ด ์‹œ์ž‘ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.
10:22
Perhaps in your team environment,
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ํŒ€ ํ™˜๊ฒฝ์—์„œ
10:24
you expect your team members to regularly give progress updates.
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ํŒ€ ๊ตฌ์„ฑ์›์ด ์ •๊ธฐ์ ์œผ๋กœ ์ง„ํ–‰ ์ƒํ™ฉ ์—…๋ฐ์ดํŠธ๋ฅผ ์ œ๊ณตํ•  ๊ฒƒ์œผ๋กœ ์˜ˆ์ƒํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
10:29
That allows everyone on the team to know what's happening, who's doing what,
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์ด๋ฅผ ํ†ตํ•ด ํŒ€์˜ ๋ชจ๋“  ์‚ฌ๋žŒ์ด ๋ฌด์Šจ ์ผ์ด ์ผ์–ด๋‚˜๊ณ  ์žˆ๋Š”์ง€, ๋ˆ„๊ฐ€ ๋ฌด์—‡์„ ํ•˜๊ณ  ์žˆ๋Š”์ง€,
10:34
and where are we in terms of reaching our milestones or deadlines?
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์ด์ •ํ‘œ ๋˜๋Š” ๊ธฐํ•œ์— ๋„๋‹ฌํ•˜๋Š” ๋ฐ ์žˆ์–ด ์šฐ๋ฆฌ๊ฐ€ ์–ด๋””์— ์žˆ๋Š”์ง€ ์•Œ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
10:40
And perhaps you have one new coworker who isn't communicating that
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๊ทธ๋ฆฌ๊ณ 
10:45
progress in her old work environment.
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์ด์ „ ์ž‘์—… ํ™˜๊ฒฝ์—์„œ ์ง„ํ–‰ ์ƒํ™ฉ์„ ์•Œ๋ฆฌ์ง€ ์•Š๋Š” ์ƒˆ ๋™๋ฃŒ๊ฐ€ ํ•œ ๋ช… ์žˆ์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
10:48
She may not have been expected to provide these regular progress updates and
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๊ทธ๋…€๋Š” ์ด๋Ÿฌํ•œ ์ •๊ธฐ์ ์ธ ์ง„ํ–‰ ์ƒํ™ฉ ์—…๋ฐ์ดํŠธ๋ฅผ ์ œ๊ณตํ•  ๊ฒƒ์œผ๋กœ ๊ธฐ๋Œ€๋˜์ง€ ์•Š์•˜์„ ์ˆ˜ ์žˆ์œผ๋ฉฐ
10:52
instead was only expected to let others know when something had been completed.
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๋Œ€์‹  ๋ฌด์–ธ๊ฐ€๊ฐ€ ์™„๋ฃŒ๋˜์—ˆ์„ ๋•Œ ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์—๊ฒŒ๋งŒ ์•Œ๋ ค์ค„ ๊ฒƒ์œผ๋กœ ๊ธฐ๋Œ€๋˜์—ˆ์Šต๋‹ˆ๋‹ค.
10:58
In this situation,
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์ด ์ƒํ™ฉ์—์„œ
10:59
you may need to communicate that this approach isn't helpful for the team,
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์ด ์ ‘๊ทผ ๋ฐฉ์‹์ด ํŒ€์— ๋„์›€์ด ๋˜์ง€ ์•Š๋Š”๋‹ค๋Š” ์ ์„ ์ „๋‹ฌํ•ด์•ผ ํ•  ์ˆ˜
11:04
and in doing so,
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์žˆ์œผ๋ฉฐ ๊ทธ๋ ‡๊ฒŒ ํ•จ์œผ๋กœ์จ
11:05
you could say you must give a weekly progress update to the team.
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ํŒ€์— ๋งค์ฃผ ์ง„ํ–‰ ์ƒํ™ฉ ์—…๋ฐ์ดํŠธ๋ฅผ ์ œ๊ณตํ•ด์•ผ ํ•œ๋‹ค๊ณ  ๋งํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
11:11
By not doing that, you disrupt the workflow.
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๊ทธ๋ ‡๊ฒŒ ํ•˜์ง€ ์•Š์œผ๋ฉด ์›Œํฌํ”Œ๋กœ๊ฐ€ ์ค‘๋‹จ๋ฉ๋‹ˆ๋‹ค.
11:14
Do you notice the words must you and disrupt?
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๋‹น์‹ ์€ ๋‹น์‹ ๊ณผ ๋ฐฉํ•ดํ•ด์•ผํ•œ๋‹ค๋Š” ๋ง์„ ์•Œ๊ณ  ์žˆ์Šต๋‹ˆ๊นŒ?
11:19
It's a very demanding and negative statement,
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์ด๋Š” ๋งค์šฐ ๊นŒ๋‹ค๋กญ๊ณ  ๋ถ€์ •์ ์ธ ์ง„์ˆ 
11:22
and for many individuals that kind of feedback,
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์ด๋ฉฐ, ๋งŽ์€ ๊ฐœ์ธ์—๊ฒŒ ๊ทธ๋Ÿฌํ•œ ์ข…๋ฅ˜์˜ ํ”ผ๋“œ๋ฐฑ,
11:25
that strongly worded statement,
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์ฆ‰ ๊ฐ•ํ•œ ๋ง๋กœ ํ‘œํ˜„๋œ ์ง„์ˆ ์€
11:28
can disrupt harmony on a team.
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ํŒ€์˜ ์กฐํ™”๋ฅผ ๋ฐฉํ•ดํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
11:31
A better way to offer that same feedback is to remove the imperative
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๋™์ผํ•œ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋Š” ๋” ์ข‹์€ ๋ฐฉ๋ฒ•์€ ๋ช…๋ น๋ฌธ์„ ์ œ๊ฑฐ
11:36
statements and soften the words. Here's how that might sound.
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ํ•˜๊ณ  ๋‹จ์–ด๋ฅผ ๋ถ€๋“œ๋Ÿฝ๊ฒŒ ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ทธ ์†Œ๋ฆฌ๋Š” ๋‹ค์Œ๊ณผ ๊ฐ™์Šต๋‹ˆ๋‹ค.
11:41
As a team,
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ํŒ€์œผ๋กœ์„œ
11:43
we work best when we know how everyone is doing and where they are in
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์šฐ๋ฆฌ๋Š” ๋ชจ๋“  ์‚ฌ๋žŒ์ด ์–ด๋–ป๊ฒŒ ํ•˜๊ณ  ์žˆ๋Š”์ง€, ์•ž์œผ๋กœ ์–ด๋Š ์ •๋„ ์ง„ํ–‰๋˜๊ณ  ์žˆ๋Š”์ง€ ์•Œ ๋•Œ ๊ฐ€์žฅ ์ž˜ ์ผํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
11:48
their progress going forward.
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.
11:51
Please share a weekly update so we can all be on the same page.
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์šฐ๋ฆฌ ๋ชจ๋‘ ๊ฐ™์€ ํŽ˜์ด์ง€์— ์žˆ์„ ์ˆ˜ ์žˆ๋„๋ก ์ฃผ๊ฐ„ ์—…๋ฐ์ดํŠธ๋ฅผ ๊ณต์œ ํ•ด ์ฃผ์„ธ์š”.
11:55
And finally, strategy number four end. On a high note, however,
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๋งˆ์ง€๋ง‰์œผ๋กœ ๋„ค ๋ฒˆ์งธ ์ „๋žต์ด ๋๋‚ฉ๋‹ˆ๋‹ค. ๊ทธ๋Ÿฌ๋‚˜ ์ค‘์š”ํ•œ ๊ฒƒ์€
12:00
we're feeling at the end of a conversation,
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๋Œ€ํ™”๊ฐ€ ๋๋‚  ๋•Œ ์šฐ๋ฆฌ๋Š”
12:03
we typically carry those emotions forward into the rest of our day and all
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์ผ๋ฐ˜์ ์œผ๋กœ ์ด๋Ÿฌํ•œ ๊ฐ์ •์„ ๋‚˜๋จธ์ง€ ํ•˜๋ฃจ์™€
12:08
the other encounters we have with others. As a result,
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๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค๊ณผ์˜ ๋‹ค๋ฅธ ๋ชจ๋“  ๋งŒ๋‚จ์œผ๋กœ ๊ฐ€์ ธ๊ฐ„๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ฒฐ๊ณผ์ ์œผ๋กœ
12:12
when providing constructive feedback,
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๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•  ๋•Œ
12:14
it's important to reassure others that they're safe, supported, heard,
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๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์ด ์•ˆ์ „ํ•˜๊ณ , ์ง€์›์„ ๋ฐ›๊ณ , ๋“ฃ๊ณ ,
12:19
and seen by you, and to provide that reassurance,
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๋ณด๊ณ  ์žˆ๋‹ค๋Š” ๊ฒƒ์„ ํ™•์ธํ•˜๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
12:23
you can reiterate that they're doing well and you're looking forward to them
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12:27
making those improvements that you've provided in your feedback.
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๊ท€ํ•˜๊ฐ€ ํ”ผ๋“œ๋ฐฑ์— ์ œ๊ณตํ•œ ๊ฐœ์„  ์‚ฌํ•ญ์„ ๊ทธ๋“ค์—๊ฒŒ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค.
12:32
Let me illustrate how you might do this with an example.
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์˜ˆ๋ฅผ ๋“ค์–ด ์ด ์ž‘์—…์„ ์ˆ˜ํ–‰ํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ์„ค๋ช…ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.
12:36
Imagine a newly promoted team member sent the wrong marketing
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์ƒˆ๋กœ ์Šน์ง„ํ•œ ํŒ€์›์ด
12:41
materials to a client. Of course,
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๊ณ ๊ฐ์—๊ฒŒ ์ž˜๋ชป๋œ ๋งˆ์ผ€ํŒ… ์ž๋ฃŒ๋ฅผ ๋ณด๋ƒˆ๋‹ค๊ณ  ์ƒ์ƒํ•ด ๋ณด์‹ญ์‹œ์˜ค. ๋ฌผ๋ก 
12:44
you need to prevent that from happening again,
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๊ทธ๋Ÿฐ ์ผ์ด ๋‹ค์‹œ ๋ฐœ์ƒํ•˜์ง€ ์•Š๋„๋ก ๋ฐฉ์ง€ํ•ด์•ผ ํ•˜๋ฉฐ
12:47
and this means you need to provide some constructive feedback to that
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์ด๋Š” ํ•ด๋‹น ๊ฐœ์ธ์—๊ฒŒ ๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•ด์•ผ ํ•จ์„ ์˜๋ฏธํ•ฉ๋‹ˆ๋‹ค
12:51
individual. In doing so,
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. ๊ทธ๋ ‡๊ฒŒ ํ•จ์œผ๋กœ์จ ์˜ค๋Š˜ ๋ฐฐ์šด
12:53
you could use all the strategies we've learned today and and on a high note,
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๋ชจ๋“  ์ „๋žต์„ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
12:58
here's what that might sound like.
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. ์ด๋Ÿฐ ์ƒํ™ฉ์—์„œ
13:01
I appreciate that you were quick to communicate with both clients and team
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ํด๋ผ์ด์–ธํŠธ์™€ ํŒ€์›๋“ค๊ณผ ๋น ๋ฅด๊ฒŒ ์†Œํ†ตํ•ด์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค
13:05
members in this situation.
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.
13:07
I understand this resulted from a misunderstanding in the instructions,
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์ง€์นจ์— ๋Œ€ํ•œ ์˜คํ•ด๋กœ ์ธํ•ด ๋ฐœ์ƒํ•œ ์ผ์ž„์„ ์ดํ•ดํ•˜๋ฉฐ,
13:12
and I want to ensure we work together to prevent this from happening again.
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๋‹ค์‹œ๋Š” ์ด๋Ÿฐ ์ผ์ด ๋ฐœ์ƒํ•˜์ง€ ์•Š๋„๋ก ํ•จ๊ป˜ ๋…ธ๋ ฅํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
13:17
To that end,
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์ด๋ฅผ ์œ„ํ•ด ๊ฒ€ํ† ํ• 
13:18
I've created a short standard operating procedure for you to review.
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์งง์€ ํ‘œ์ค€ ์šด์˜ ์ ˆ์ฐจ๋ฅผ ๋งŒ๋“ค์—ˆ์Šต๋‹ˆ๋‹ค. ๊ณ ๊ฐ์—๊ฒŒ ํ–ฅํ›„ ํ†ต์‹ ์„ ๋ณด๋‚ด๊ธฐ ์ „์—
13:24
I expect this SOP to be followed prior to sending out any future
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์ด SOP๋ฅผ ๋”ฐ๋ฅผ ๊ฒƒ์œผ๋กœ ๊ธฐ๋Œ€ํ•ฉ๋‹ˆ๋‹ค
13:28
communication to clients.
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.
13:30
Please take some time to review it and let me know if you have any questions.
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์ž ์‹œ ์‹œ๊ฐ„์„ ๋‚ด์–ด ๊ฒ€ํ† ํ•ด ๋ณด์‹œ๊ณ  ๊ถ๊ธˆํ•œ ์ ์ด ์žˆ์œผ๋ฉด ์•Œ๋ ค์ฃผ์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค.
13:35
I have every confidence that you're going to do well in this role,
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์ €๋Š” ๊ท€ํ•˜๊ฐ€ ์ด ์—ญํ• ์„ ์ž˜ ์ˆ˜ํ–‰ํ•  ๊ฒƒ์ด๋ผ๊ณ  ํ™•์‹ ํ•˜๋ฉฐ ๊ทธ ๊ณผ์ •์—์„œ
13:39
and I'm here to support your growth along the way. With these four strategies,
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๊ท€ํ•˜์˜ ์„ฑ์žฅ์„ ์ง€์›ํ•˜๊ธฐ ์œ„ํ•ด ์—ฌ๊ธฐ์— ์žˆ์Šต๋‹ˆ๋‹ค . ์ด ๋„ค ๊ฐ€์ง€ ์ „๋žต์„ ์‚ฌ์šฉํ•˜๋ฉด
13:44
you can successfully give constructive feedback in English that is
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์˜์–ด๋กœ
13:48
meaningful, respectful, and helpful.
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์˜๋ฏธ ์žˆ๊ณ  ์กด์ค‘ํ•˜๋ฉฐ ๋„์›€์ด ๋˜๋Š” ๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์„ฑ๊ณต์ ์œผ๋กœ ์ œ๊ณตํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
13:52
I also want to remind you that it can take a little time to find the
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๋˜ํ•œ ๊ท€ํ•˜์™€ ๊ท€ํ•˜์˜ ํŒ€์— ์ ํ•ฉํ•œ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ์Šคํƒ€์ผ์„ ์ฐพ๋Š” ๋ฐ ์•ฝ๊ฐ„์˜ ์‹œ๊ฐ„์ด ๊ฑธ๋ฆด ์ˆ˜ ์žˆ์Œ์„ ์ƒ๊ธฐ์‹œ์ผœ ๋“œ๋ฆฌ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค
13:57
communication style that works for you and your team.
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.
14:01
I encourage you to try these strategies and perhaps even adopt a
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์ด๋Ÿฌํ•œ ์ „๋žต์„ ์‹œ๋„ํ•˜๊ณ  ์•„๋งˆ๋„
14:06
hybrid style of this approach.
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์ด ์ ‘๊ทผ ๋ฐฉ์‹์˜ ํ•˜์ด๋ธŒ๋ฆฌ๋“œ ์Šคํƒ€์ผ์„ ์ฑ„ํƒํ•  ์ˆ˜๋„ ์žˆ์Šต๋‹ˆ๋‹ค.
14:08
To help you do that and to help you gain a deeper understanding of what your
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๊ทธ๋ ‡๊ฒŒ ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋˜๊ณ  ํŒ€์— ํ•„์š”ํ•œ ๊ฒƒ์ด ๋ฌด์—‡์ธ์ง€ ๋” ๊นŠ์ด ์ดํ•ดํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋˜๋Š”
14:13
team needs, here are some considerations or recommendations.
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๋ช‡ ๊ฐ€์ง€ ๊ณ ๋ ค ์‚ฌํ•ญ ๋˜๋Š” ๊ถŒ์žฅ ์‚ฌํ•ญ์€ ๋‹ค์Œ๊ณผ ๊ฐ™์Šต๋‹ˆ๋‹ค.
14:17
Take time to do some research on the cultural codes represented among your
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์‹œ๊ฐ„์„ ๋‚ด์–ด ํŒ€ ์‚ฌ์ด์— ๋‚˜ํƒ€๋‚˜๋Š” ๋ฌธํ™”์  ์ฝ”๋“œ์— ๋Œ€ํ•ด ์กฐ์‚ฌํ•˜์‹ญ์‹œ์˜ค
14:22
team.
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.
14:24
Have an open discussion among your team members or ask them to contribute their
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ํŒ€์›๋“ค ์‚ฌ์ด์—์„œ ์—ด๋ฆฐ ํ† ๋ก ์„ ํ•˜๊ฑฐ๋‚˜ ์ต๋ช…์œผ๋กœ ์•„์ด๋””์–ด๋ฅผ ์ œ๊ณตํ•˜๋„๋ก ์š”์ฒญํ•˜์‹ญ์‹œ์˜ค
14:28
ideas anonymously. And finally,
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. ๋งˆ์ง€๋ง‰์œผ๋กœ, ๋‹ค๋ฌธํ™” ํ™˜๊ฒฝ์—์„œ ์ผํ•˜๋Š”
14:31
you can also speak to a mentor or professional who also works in a
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๋ฉ˜ํ† ๋‚˜ ์ „๋ฌธ๊ฐ€์™€ ์ด์•ผ๊ธฐํ•  ์ˆ˜๋„ ์žˆ์Šต๋‹ˆ๋‹ค
14:35
cross-cultural environment. To finish today,
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. ์˜ค๋Š˜์„ ๋งˆ๋ฌด๋ฆฌํ•˜๊ธฐ ์œ„ํ•ด
14:38
I want to encourage you to practice what you've learned.
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๋ฐฐ์šด ๋‚ด์šฉ์„ ์—ฐ์Šตํ•˜๋„๋ก ๊ฒฉ๋ คํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
14:42
I'm going to present a scenario to you and I want you to reflect on this
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์ €๋Š” ์—ฌ๋Ÿฌ๋ถ„์—๊ฒŒ ์‹œ๋‚˜๋ฆฌ์˜ค๋ฅผ ์ œ์‹œํ•  ๊ฒƒ์ด๊ณ  ์ด ์‹œ๋‚˜๋ฆฌ์˜ค์— ๋Œ€ํ•ด ์ˆ™๊ณ ํ•œ
14:47
scenario and then try to offer some constructive feedback using the
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๋‹ค์Œ ์˜ค๋Š˜ ์ด ์ˆ˜์—…์—์„œ ๋ฐฐ์šด ์ „๋žต๊ณผ ๋ฌธ๊ตฌ๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ ๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๊ธฐ๋ฅผ ๋ฐ”๋ž๋‹ˆ๋‹ค
14:51
strategies and phrases you've learned in this lesson today. As always,
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. ํ•ญ์ƒ ๊ทธ๋ ‡๋“ฏ์ด ์•„๋ž˜ ์˜๊ฒฌ์—์„œ ๊ท€ํ•˜์˜
14:56
you can share your example with me in the comments below.
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์˜ˆ๋ฅผ ๋‚˜์™€ ๊ณต์œ ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค .
15:00
Here's the scenario I want you to consider.
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๋‹ค์Œ์€ ์—ฌ๋Ÿฌ๋ถ„์ด ๊ณ ๋ คํ–ˆ์œผ๋ฉด ํ•˜๋Š” ์‹œ๋‚˜๋ฆฌ์˜ค์ž…๋‹ˆ๋‹ค.
15:03
A team member missed some important deadlines and did not communicate that
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ํ•œ ํŒ€์›์ด ๋ช‡ ๊ฐ€์ง€ ์ค‘์š”ํ•œ ๋งˆ๊ฐ์ผ์„ ๋†“์ณค๊ณ 
15:08
they were struggling with their workload until the very last minute.
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๋งˆ์ง€๋ง‰ ์ˆœ๊ฐ„๊นŒ์ง€ ์—…๋ฌด๋Ÿ‰์— ์–ด๋ ค์›€์„ ๊ฒช๊ณ  ์žˆ๋‹ค๋Š” ์‚ฌ์‹ค์„ ์•Œ๋ฆฌ์ง€ ์•Š์•˜์Šต๋‹ˆ๋‹ค.
15:13
This not only disrupted your team's workflow,
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์ด๊ฒƒ์€ ํŒ€์˜ ์ž‘์—… ํ๋ฆ„์„ ๋ฐฉํ•ดํ–ˆ์„ ๋ฟ๋งŒ
15:16
but it also disrupted your ability to complete a project on time.
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์•„๋‹ˆ๋ผ ํ”„๋กœ์ ํŠธ๋ฅผ ์ œ ์‹œ๊ฐ„์— ์™„๋ฃŒํ•˜๋Š” ๋Šฅ๋ ฅ์—๋„ ๋ฐฉํ•ด๊ฐ€ ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.
15:21
And of course, this means you need to offer some constructive feedback,
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๋ฌผ๋ก  ์ด๊ฒƒ์€ ๊ฑด์„ค์ ์ธ ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•ด์•ผ ํ•จ์„ ์˜๋ฏธ
15:25
but keep in mind this individual comes from a workplace culture
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ํ•˜์ง€๋งŒ, ์ด ๊ฐœ์ธ์€
15:30
in which asking for help is viewed as a sign of weakness.
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๋„์›€์„ ์š”์ฒญํ•˜๋Š” ๊ฒƒ์ด ์•ฝํ•จ์˜ ํ‘œ์‹œ๋กœ ๊ฐ„์ฃผ๋˜๋Š” ์ง์žฅ ๋ฌธํ™”์—์„œ ์™”๋‹ค๋Š” ์ ์„ ๋ช…์‹ฌํ•˜์‹ญ์‹œ์˜ค.
15:35
How would you use what you've learned here today to provide helpful,
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์˜ค๋Š˜ ์—ฌ๊ธฐ์„œ ๋ฐฐ์šด ๋‚ด์šฉ์„ ํ•ด๋‹น ๊ฐœ์ธ์—๊ฒŒ ์œ ์šฉํ•˜๊ณ  ์˜๋ฏธ ์žˆ๋Š” ํ”ผ๋“œ๋ฐฑ์„ ์ œ๊ณตํ•˜๋Š” ๋ฐ ์–ด๋–ป๊ฒŒ ์‚ฌ์šฉํ•˜์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ
15:39
meaningful feedback to that individual? Again,
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? ๋‹ค์‹œ ํ•œ ๋ฒˆ ์•„๋ž˜ ์˜๊ฒฌ์—์„œ ๊ท€ํ•˜์˜
15:42
share your example with me in the comments below.
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์˜ˆ๋ฅผ ์ €์™€ ๊ณต์œ ํ•˜์‹ญ์‹œ์˜ค .
15:46
If you found today's lesson helpful to you,
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์˜ค๋Š˜์˜ ์ˆ˜์—…์ด ๋„์›€์ด ๋œ๋‹ค๋ฉด
15:49
I would love to know and you can tell me in one very simple way.
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์•Œ๊ณ  ์‹ถ๊ณ  ์•„์ฃผ ๊ฐ„๋‹จํ•œ ๋ฐฉ๋ฒ•์œผ๋กœ ๋งํ•ด์ฃผ์‹ค ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
15:53
Give this lesson a thumbs up here on YouTube, and while you're at it,
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์—ฌ๊ธฐ YouTube์—์„œ ์ด ๋ ˆ์Šจ์— ์ข‹์•„์š”๋ฅผ ๋ˆ„๋ฅด๊ณ 
15:57
don't forget to subscribe,
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๊ตฌ๋…ํ•˜๋Š” ๊ฒƒ์„ ์žŠ์ง€ ๋งˆ์„ธ์š”.
15:58
so you never miss one of my Confident English lessons.
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์ œ Confident English ๋ ˆ์Šจ ์ค‘ ํ•˜๋‚˜๋ฅผ ๋†“์น˜์ง€ ์•Š๋„๋ก ํ•˜์„ธ์š”.
16:02
Thank you so much for joining me, and I look forward to seeing you next time.
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ํ•จ๊ป˜ ํ•ด์ฃผ์…”์„œ ์ •๋ง ๊ฐ์‚ฌ๋“œ๋ฆฌ๊ณ  ๋‹ค์Œ์— ๋˜ ๋ต™๊ธฐ๋ฅผ ๊ธฐ๋Œ€ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.
์ด ์›น์‚ฌ์ดํŠธ ์ •๋ณด

์ด ์‚ฌ์ดํŠธ๋Š” ์˜์–ด ํ•™์Šต์— ์œ ์šฉํ•œ YouTube ๋™์˜์ƒ์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค. ์ „ ์„ธ๊ณ„ ์ตœ๊ณ ์˜ ์„ ์ƒ๋‹˜๋“ค์ด ๊ฐ€๋ฅด์น˜๋Š” ์˜์–ด ์ˆ˜์—…์„ ๋ณด๊ฒŒ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ฐ ๋™์˜์ƒ ํŽ˜์ด์ง€์— ํ‘œ์‹œ๋˜๋Š” ์˜์–ด ์ž๋ง‰์„ ๋”๋ธ” ํด๋ฆญํ•˜๋ฉด ๊ทธ๊ณณ์—์„œ ๋™์˜์ƒ์ด ์žฌ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋น„๋””์˜ค ์žฌ์ƒ์— ๋งž์ถฐ ์ž๋ง‰์ด ์Šคํฌ๋กค๋ฉ๋‹ˆ๋‹ค. ์˜๊ฒฌ์ด๋‚˜ ์š”์ฒญ์ด ์žˆ๋Š” ๊ฒฝ์šฐ ์ด ๋ฌธ์˜ ์–‘์‹์„ ์‚ฌ์šฉํ•˜์—ฌ ๋ฌธ์˜ํ•˜์‹ญ์‹œ์˜ค.

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