How to Control the Conversation in English & Avoid Uncomfortable Questions

41,808 views ・ 2023-06-14

Speak Confident English


Please double-click on the English subtitles below to play the video.

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Hey, it's Annemarie with Speak Confident English, and I have a question for you.
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Have you ever been caught off guard or felt shocked by an unexpected
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uncomfortable question that was controversial or too personal?
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For example, a coworker asking, so who are you gonna vote for?
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Or Why don't you have kids? Why'd you move here?
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Or perhaps you were part of a conversation that took a turn toward a topic you
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didn't wanna participate in, such as politics or gossip.
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If you've ever felt stuck and frustrated because you didn't know what to do
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in that situation, I want you to know you're not alone. In fact,
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I recently received an email with a request for this very topic.
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Here's what Lisa said, Annemarie,
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I would love to see more videos on dealing with difficult people and how to
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steer a conversation from uncomfortable subjects like politics
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or speaking ill of someone.
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The key to dealing with difficult people and uncomfortable topics is
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knowing how to control the conversation. In this Confident English lesson,
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you're going to learn three practical strategies you can use to control
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conversations in English,
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and I'll share phrases you can use to help you do that.
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As a result,
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you'll know exactly how to answer those questions if you want to,
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how to change the topic to something more appropriate,
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and how to be clear about your boundaries with an assertive tone
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so that you can bring that conversation to an end.
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But first, if you don't already know,
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I'm Annemarie an English confidence and fluency coach.
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Everything I do is designed to help you get the confidence you want for your
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life and work in English.
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One way I do that is by sharing these Confident English lessons every week.
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So while you're here,
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make sure you subscribe to my Speak Confident English Channel on YouTube so you
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never miss one of these Confident English lessons. Now,
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I don't know about you, but for me in my second language,
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there's something that happens when an uncomfortable question comes up that
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makes me panic and freeze. I don't know what to do,
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but it's important to remember that you do not need to answer a question that
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makes you uncomfortable,
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and you have the power to decide how
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and where to steer a conversation.
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To steer a conversation means to regain control and manage
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the direction of the conversation. To do that,
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there are three strategies you can use. Number one,
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you can use curiosity to better understand why the question was asked in
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the first place. Number two,
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you can redirect the conversation by changing the topic.
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And number three, you can communicate your boundaries with an assertive tone.
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To bring that topic to an end,
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let's take a look at each one of those strategies in depth. So first,
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use curiosity to better understand why someone is asking
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you this uncomfortable question. Without a doubt,
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there are some questions that are simply rude,
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and there are people who don't care about personal boundaries or are
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intentionally aggressive. In those situations,
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it's best to change the topic or immediately bring the
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conversation to an end by asserting your boundaries,
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and we're gonna talk about that in strategies two and three. However,
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sometimes people ask questions out of genuine curiosity,
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they want to know more about who you are,
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and perhaps they just didn't know how to ask the question appropriately.
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It came out wrong, and as a result it sounded aggressive,
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personal or controversial.
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And sometimes people ask questions because what they really want is
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to discuss a difficult situation they're dealing with. For example,
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it may be a coworker who's struggling to recreate work-life balance
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as a new mom. She doesn't know who to talk to,
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so she's looking for someone who has that shared experience
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and to identify who she might be able to speak to,
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she asks a question that comes across as too personal.
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One way to control the conversation and have the power to decide if
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you want to answer the question is to use curiosity to get more
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detail and better understand the purpose of the question.
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To do this,
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you can acknowledge the question and then return it back to the individual
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or simply ask why, for example, that's interesting. Why are you asking me that?
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Or, that's an unexpected question. I'd like to know why you're asking.
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Can I ask why you want to know? Good question, but you first,
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why did you move here? That's a difficult question to answer,
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is that's something you're struggling with?
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Each one of those questions will give you details so that you can decide,
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was this question asked with genuine curiosity and do you want
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to continue? Do you want to answer and engage in this conversation?
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If not,
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you could use strategies two or three to either change the topic or bring it
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to an end. Now, before we move on to strategy two,
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I do want to go back and say those examples again,
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and in doing so,
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I want you to pay attention to the sound of my voice and the intonation I'm
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using. Wow, that's an unexpected question. I'm curious,
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why do you want to know? That's an interesting question.
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I'm curious why you're asking.
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Do you notice that I'm maintaining a higher tone of voice and I'm using
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rising intonation? That's an interesting question. Why are you asking?
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This?
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Combination of a higher tone in rising intonation indicates
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curiosity and interest.
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It also maintains an open friendly feeling in the conversation while
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you determine whether or not this is a question you want to answer.
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Furthermore, by asking these questions,
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you'll give the speaker an opportunity to explain why they've asked this
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question.
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It'll help you understand the intent and give you the power
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to decide whether or not you want to continue.
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You might realize that the question was asked with genuine interest and decide
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to continue, or you may want to go on to strategy Number two,
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redirect the conversation by changing the topic.
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If a conversation takes an undesirable turn and touches on topics that
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are sensitive, controversial, or inappropriate,
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you can redirect the conversation and to do this,
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we use a simple method of acknowledging and pivoting.
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This means you acknowledge the topic that was just brought up or the topic
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of the question, and then you smoothly transition to something else.
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You could transition, for example, to a recent event,
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a shared interest or a positive experience,
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whatever you might be more interested and comfortable with discussing.
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For example, you could say, that's an interesting point.
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Speaking of which have you heard about and then insert a new topic
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or Good question, but I'm not really into politics.
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What I do want to talk about is your recent trip to Slovenia.
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I know you just got back from vacation. How was it?
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If someone you know asks when you're having kids, you could say,
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we'll let you know when we decide. Speaking of kids and family,
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did you know they're reopening the old theater in our neighborhood?
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I'm so excited to go back and eager to see how they've remodeled the theater.
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Did you go often before it closed? Or, for example,
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if a coworker asks, why haven't you gotten married yet? You could say,
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thanks for asking, but I don't usually share my personal life at work. Oh,
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but I did want to ask you about the presentation you gave last week.
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I know you were anxious about it. How'd it go? In each one of those examples,
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there was an acknowledgement of the topic or the question that was asked,
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and then I just changed to something new. In some cases,
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it might be a topic that is somehow related,
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and in others it might be a completely new topic.
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The key to doing this successfully is having some transitional language,
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for example, speaking of speaking of kids and family or, oh,
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I wanted to ask you,
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here are a few more examples of transitional language we can use for an
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effective acknowledgement and pivot. Sorry to change the topic,
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but I just thought of something I wanted to ask you before I forget.
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I wanted to ask you something. Oh,
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remember how I mentioned by the way, before I forget,
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let's circle back to, and I don't mean to cut you off,
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but earlier you mentioned you may have noticed that in all those
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examples, I'm still maintaining a tone of voice that is neutral,
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open, and friendly.
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You can't really hear feelings of anger or frustration,
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and I'm still using rising intonation at the end of those questions to
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demonstrate curiosity and to help make that transition,
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listen again to one example. Thanks for asking,
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but I don't usually discuss my personal life at work. Oh,
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but I did want to ask you about the presentation you gave last week.
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How'd it go? Now,
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if someone doesn't allow you to transition to a new topic,
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or if it's a question that's so rude,
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so inappropriate that you immediately want to put an end to it,
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it's time to be clear about your boundaries with an assertive tone.
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Let's go on to strategy number three.
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Establishing a boundary with someone else means that you make it clear what is
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and isn't acceptable to you, and when we communicate our boundaries,
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it's important to make them clear so there's no room for
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interpretation. Now, if this is a topic of interest to you,
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I do have an in-depth lesson on how to establish boundaries
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for healthy relationships with others,
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and I'll share a link to that lesson in the notes below the video.
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For the purposes of this lesson on how to control the conversation,
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I want to look at three ways you can be clear about your boundaries.
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The first option is to address the situation or address the topic
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with soft diplomatic language. For example,
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I'm so sorry, I don't feel comfortable talking about this.
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Could we talk about something else? I respect your opinion,
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but I'd rather not talk about this here. Sorry,
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I don't feel comfortable talking about this and I'd really appreciate it if we
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don't bring this up at work. Thank you for asking.
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I'd rather not discuss this because I don't feel comfortable sharing my personal
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thoughts and feelings on this. To be honest,
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I don't have much to contribute to this topic. Can we talk about something else?
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You know, I don't like talking about people who can't defend themselves.
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Since Susan isn't here to share her side of the story,
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I'd rather not talk about it.
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Your second option to politely and assertively communicate your
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boundaries is to be direct about your discomfort,
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for example. That's a bit too forward.
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I don't feel comfortable answering that. That's too personal.
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I'd rather not answer that question.
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I don't think that's an appropriate conversation for the workplace. And lastly,
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I'm not comfortable going into detail about that.
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The third way to be clear about your boundaries is to openly share your
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frustration and disapproval. To do that, you might say,
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that's inappropriate. I won't answer that question,
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or That's a rude question. Please don't ask me that again.
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And lastly, we both know this question isn't okay to ask.
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I'm sure you know better.
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Have you noticed that in discussing strategy number three,
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communicating boundaries with assertiveness,
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the tone of my voice has changed, it's lower,
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and I use falling intonation at the end of my sentences.
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Doing so communicates seriousness and confidence
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or certainty in my position.
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Not only do my words communicate that I disapprove of a particular
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question or topic of conversation,
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but my voice also communicates that message.
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It lets others know that I'm serious and I'm confident in my position.
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Listen again to two examples so that you really hear that difference.
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I don't think this is an appropriate conversation for the workplace.
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Thanks for asking, but I'm not comfortable answering that question.
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Before we finish this lesson on how to control the conversation,
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I do want to acknowledge that you could also use humor to steer the
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conversation and communicate your boundaries. In fact,
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humor can be a powerful tool for controlling the conversation,
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helping you redirect to a new topic and diffuse any
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friction or tension that came up due to an inappropriate question or
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unfortunate turn in the conversation. However,
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I recommend using humor with caution. First,
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you want to make sure that the context is appropriate for a humorous response.
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And number two,
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you also want to make sure that you're able to maintain control over your voice
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using a friendly tone. For example,
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let's say that you're out having lunch or dinner with some of your coworkers,
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and in the conversation someone asks a question that's just too personal.
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For example, who are you going to vote for? Or why don't you have kids?
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Here's how you could use a humorous response. Hmm,
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that's for me to know and you to never find out,
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or wouldn't you like to know a third option? Hmm,
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I'm afraid I'm gonna have to leave you in suspense forever.
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And a fourth option. Oh, that's the million dollar question, isn't it?
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But let's get two more important issues like what are you gonna order for dinner
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to recap everything that you've learned here today,
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I want to start by underscoring the fact that you do not need to answer any
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question that makes you uncomfortable,
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and you can choose from all of these strategies so that
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you're in control. You have the power to decide what to do.
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You can decide if you want to find out a little bit more and maybe answer the
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question,
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or you can acknowledge the topic of conversation and simply switch to
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a new one.
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You can also be assertive in communicating what is and isn't
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acceptable to you, bringing an end to the conversation. With that,
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I would love to hear from you.
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I want you to think back to situations in which someone asked you an
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inappropriate question. How did you handle that situation?
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Was there a strategy you used that helped you maintain control of the
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conversation? If so,
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I would love for you to share that strategy with others here in the Confident
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English community. My second question is,
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based on what you've learned today,
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how will you handle uncomfortable questions or topics of conversations going
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forward? As always,
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you can share your thoughts and questions with me in the comment section below.
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If you found today's lesson helpful, I would love to know,
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and you can tell me in one super simple way.
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Give this lesson a thumbs up here on YouTube, and while you're at it,
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make sure you subscribe so you never miss one of my Confident English lessons.
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Thank you so much for joining me, and I look forward to seeing you next time.
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