5 Ways to Respond to a Job Interview Question (When You Don't Know the Answer)

264,939 views ・ 2020-02-19

Speak Confident English


Please double-click on the English subtitles below to play the video.

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Hey, it's Annemarie with Speak Confident English.
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This is exactly where you want to be every week to get the confidence you want
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for your life and work in English.
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This week I'm answering a question from someone in my community about job
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interviews in English and how to avoid those awkward long pauses if you feel
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stuck or you don't know what you want to say in the interview.
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I love this question from Larisa in my Speak Confident English Facebook
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community because it's something that happens to native and non native speakers.
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You might forget the words that you want to use in the moment and feel stuck or
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maybe you don't know how to answer the question.
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It might be a question you've never thought about before or maybe they're asking
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about something you just don't know and you have two options.
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Number one, you could have one of those.
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Mmm Hmm.
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I uh, um
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Hmm.
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You could use one of those awkward silences with all those funny sounds and
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words. And how do you think those awkward silences look?
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Yes, they definitely look like you're nervous and that you're not prepared.
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The other option is to know how to handle those situations successfully so that
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you look like you are in control,
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you're thinking clearly and you're able to communicate exactly the way that you
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want. That is what I'm going to help you do in today's Confident English lesson.
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I'm going to give you five ways to answer a job interview question.
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When you're feeling stuck or you don't know the answer and I'll give you some
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examples as well.
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All right.
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Strategy number one when you're feeling stuck in a job interview is to buy
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yourself some time to buy time is an English idiom.
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That means that you want to delay one thing so that you have time to do
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something or achieve something else. In this case,
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you want to delay answering the questions so that you have time to think and get
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all of your thoughts organized so you can communicate clearly.
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This is a strategy native speakers use all the time and as a result we have many
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different things that you can say.
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Here is exactly what you should do first after the question,
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take a short pause.
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I mentioned this tip recently in my lesson on seven tips for successful phone
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interview in English.
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Taking a short pause allows you to have a moment to breathe and calm down,
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evaluate the questions so that you're sure to understand it correctly and get
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all of your thoughts together so that you can communicate your answer clearly.
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Then after your pause,
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use one of the following phrases to buy yourself just a little bit of time.
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As you're saying these words,
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your mind should be quickly thinking about what it is that you want to say.
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That's a great question. Let me think about it for a moment.
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I would say that number two. Wow,
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that's a really good question and I've honestly never thought about it before.
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Let me take just a moment to think. I guess I would say that
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number three, that's a complex question.
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Let me collect my thoughts just for a moment so I can make sure to answer
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clearly.
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I would start with number four. Oh,
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let me think back for a moment on my experience.
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I definitely remember a time when and finally,
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number five is best used when you truly don't know the answer and you'd need
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more time to think, but you want to be careful about using it.
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You could buy yourself some time by saying,
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that's a question I really need to think about.
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Can I take some time with it and can we come back to it later in the interview?
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This is perfectly appropriate to use in a job interview,
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but be very careful if you use a phrase like this,
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you definitely want to remember to come back to it in the interview.
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Don't pretend that you can ignore it.
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Your interviewer will not forget that you avoided the question and they will
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wait for you to bring it up again in the interview.
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So if you need that extra time to think, it's definitely okay to ask for it.
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Just remember to come back to the question when you're ready.
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Strategy number two is to clarify the question.
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This is another way for you to buy yourself a little time.
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When you're clarifying,
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you're asking the interview to explain or define the question further to make
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sure that you understand it correctly.
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Here are three things that you can say to do that. Number one,
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I'm not sure I understand that question fully.
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Could you explain what you mean by number two?
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I'm sorry. I'm not sure what you meant by that.
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Could you repeat the question please?
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And number three I want to make sure I understand the question correctly.
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You're asking if,
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and then rephrase the question in the way that you understand it.
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Strategy number three is one of my favorites and it might surprise you.
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This strategy is to think out loud.
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This is something I love to teach my students how to do in my Confident Job
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Interviews course because interviewers want to see how you think and work.
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That's one of the reasons they ask difficult questions.
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They know that you're feeling nervous and they know that you won't be able to
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answer every question perfectly. That's okay.
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They want to see how you respond to those difficult questions.
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And how do you think through the process to get to the final answer?
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Thinking out loud is a great way to demonstrate your process of evaluation and
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solving a problem.
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So how can you best think out loud in an interview question?
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Let's imagine that an interviewer asks you about your process for dealing with
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unhappy customers or your process for on-boarding a new employee.
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Maybe you don't have a process yet,
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so instead you could imagine what you would do in that situation in the new
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position and you can start your answer with something like in this position,
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if I were dealing with an unhappy customer,
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I would start with and then continue through the steps or the process you would
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go through as you do that.
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Be sure to use signposting language or transition words like firstly,
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secondly, and then after that and finally,
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this will help your answer to flow smoothly.
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If you're one of my students in Fluency School or Confident Job Interviews,
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you know how much I love signposting and how important it is for clear
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communication. All right,
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strategy number four for how to answer job interview questions.
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When you're feeling stuck or don't know,
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the answer is to focus on what you do know.
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This is perfect when the interviewer asks you about a specific definition
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concept or some job requirement in the job description,
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instead of simply saying,
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I don't know or I'm not sure you want to think about something that is similar
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that you are familiar with and use that in your answer.
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For example,
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if an interviewer asks you about a specific software program that you will need
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to use in this job, but you've never used this program before.
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Instead of saying, I don't know or I've never used that before,
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can you think about a software program that's similar and use that in your
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answer and now strategy number five for how to answer when you don't know the
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question is to follow up. In my Confident Job Interviews course,
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I talk about the importance of following up and sending a thank you email after
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the interview and what it should say.
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This email is also an opportunity where you can highlight anything that you
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didn't answer the way you wanted in the interview.
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I recommend limiting this to just one topic,
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but if there was a job interview question that you didn't know how to answer or
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you weren't happy about your answer, you could say something like,
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I appreciated your question about and after having more time to think about it,
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I'd love to give you a more in depth answer.
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And with that you have five simple ways to respond to a job interview question
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when you don't know the answer or you start to feel stuck.
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And now I want to hear from you.
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In your experience with job interviews in English,
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what is a technique or a lesson that you've learned about how to respond when
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getting stuck or forgetting the words that you want to use?
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You might have a strategy that is perfect for someone else in our Confident
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English community. So I would love for you to share it here.
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And if you've enjoyed this lesson, I would love to know.
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You can tell me in three simple ways. Number one,
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give this lesson a thumbs up on YouTube and subscribe to this channel so you
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never miss one of my Confident English lessons. Number two,
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you can share it with friends and colleagues on Facebook. And number three,
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if you know someone who has a job interview in English coming soon,
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you can email this lesson to them directly. Have a wonderful week.
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Thank you so much for joining me and I'll see you next time for your Confident
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English lesson.
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