Toxic, Bullying Behavior at Work? | How to Respond in English

70,744 views ・ 2021-12-08

Speak Confident English


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Have you ever experienced rude,
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offensive or bullying behavior when you're trying to communicate in English?
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If so,
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how exactly should you respond appropriately without fearing negative
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consequences? Particularly when the bully is your boss or a coworker?
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A few weeks ago,
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I received a request from a student who's experiencing this exact situation
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in her request. She said, "Sometimes my boss explains something to me,
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then throws a word at me and asks, do you know what this word means?
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She does it in front of other coworkers. I usually respond and say yes.
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And then she says, what is it?
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I find it embarrassing and rude because she knows I'm not a native speaker.
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How can I handle this situation without getting myself fired?" It goes
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without saying that there's no place for rude,
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offensive or bowling behavior in our personal lives and in our professional
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lives. However, we know that in fortunately it does happen.
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And I want you to have all the tools you need to know how to best
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respond in the moment without any fear of negative consequences.
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In this particular circumstance,
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it's clear that the boss is throwing my student under the bus.
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To throw someone under the bus is an idiomatic expression that means to cause
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someone else to suffer in order to save oneself or to gain
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some kind of advantage. If you've experienced bullying,
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unfair treatment, damaging rumors or gossip,
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low morale or discrimination,
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these are all red flags of a tough, toxic work environment.
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A red flag is a warning sign. And when a workplace becomes toxic,
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it has the quality of being harmful. And of course, very unpleasant.
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If you don't already know, I'm Annemarie with Speak Confident English,
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everything I do here is designed to help you get the confidence you want for
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your life and work in English. Whether it's your boss, coworker,
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a client or someone else who is bullying you in some way,
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I want you to know exactly how to respond without any distress.
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That's exactly what you're going to discover in this lesson today.
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I'm going to share with you a variety of strategies you can use to appropriately
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respond and the language you need in English,
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so that you're able to address a toxic work environment
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With these five strategies I'll share with you today on how to handle a negative
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work environment.
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I'll also include real life scenarios so that you have absolute
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clarity on how you can best respond using your English skills.
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And by the end, you'll have multiple tools or phrases you can use,
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whether you want to respond immediately in the moment when bullying or some
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offensive behavior happens, or if you decide to take some time to reflect,
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think about how you want to respond and do so at a later time strategy.
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Number one,
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take the high road while it's easy to become engulfed or surrounded by
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the toxic culture at work. Remember you control the outcome,
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strive to take the high road when there is a negative comment or action directed
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toward you to take the high road is an idiomatic expression.
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That means to take the more noble or diplomatic path forward.
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It is not an easy choice to be sure,
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but it does help you to set firm boundaries in the workplace as opposed
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to mirroring or becoming part of that toxic behavior.
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Here are two common scenarios that demonstrate how you can take the high road
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and what language you can use to do. So scenario number one,
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if a coworker decides to share a gossip about another input,
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you can respond in an assertive way with, I understand your interest,
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but I'm not comfortable talking about someone else's personal life scenario.
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Number two,
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if your coworkers isolate you because you refuse to participate in gossip
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rather than mirror that behavior by isolating them as well.
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You can choose to take a kinder approach and remain inclusive,
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continue to show that you value their opinion by inviting them into
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conversations and modeling positive behaviors.
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And now strategy number two for how to handle toxic bullying behavior in the
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workplace is dig a little deeper.
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Sometimes when toxic behavior is deemed acceptable at work,
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people use that behavior as a way to vent their frustrations or stress
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to vent means to give expression to particularly strong emotions.
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And unfortunately,
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a long term pattern of allowing others to vent in a negative way,
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leads to a toxic work environment. The next time you encounter some rude,
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offensive or bowling behavior,
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ask a few questions to help you determine the best way forward.
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A few great questions to ask include what triggered this negative action
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or response. Am I seeing a toxic pattern? In other words,
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is this something that I see again and again and again,
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or is it a one time event?
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What factors are contributing to this behavior and what actions
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will help you and others arrive at a more positive outcome.
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Taking a moment to reflect on these questions will help you step back for in the
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situation and understand the bigger picture so that again,
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you are able to make the best decision going forward.
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Let me give you an example with how that might be useful in scenario number
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three, imagine one of your coworkers pinpoints,
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an error that you made and then continues to imply that
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there's some kind of lack of knowledge on your part. Of course,
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identifying an error is okay,
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but implying or assuming that it's due to someone's lack of knowledge is
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not appropriate. So in that situation,
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you might step back for a moment and ask the following questions.
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Do I see the same pattern of behavior with all coworkers in the office,
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or is this individual only targeting me in this way?
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How can I best confront this situation and have a positive outcome
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once you're ready to confront your coworker's behavior?
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Here's a way that you might respond.
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When you comment on an error implying, lack of knowledge,
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I find your response hurtful and inappropriate.
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It would help me grow as a team member
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if you could give me some constructive feedback so that I can learn from the
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error instead.
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Taking that step back and giving yourself the time to reflect
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on those questions helps to neutralize a negative situation
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and helps you identify the best language you can use to assert yourself
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in your response.
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If you want to learn more on how to communi assertively,
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I've got a lesson on that topic and I'll share a link to it just below in the
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notes. And now strategy number three,
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adopt a zero tolerance attitude.
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As you carefully review your company's handbook or guidelines,
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you're likely to find multiple pages that address how to handle
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moral and ethical situations in the workplace.
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And all employees are expected to adhere to those policies.
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Bullying and derogatory comments are certainly a NoGo in any work environment.
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So if you do encounter those behaviors adopting and implementing a zero
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tolerance policy is critical.
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Zero tolerance policy means that the most severe punishment
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possible is given to any person and every person who
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commits a crime or breaks a rule.
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And here are two specific real life scenarios that outline how you might
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implement this type of zero tolerance policy.
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Scenario number four, getting bullied by your boss,
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just like my student who requested this specific lesson,
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bullying behavior may include being singled out or having verbally abusive
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language directed toward you. In those circumstances,
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you will likely feel very cornered.
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And it's important for you to know exactly how and respond in the best way
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possible. If like my student, your boss, or a coworker asks,
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if your mind can comprehend something in English,
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a great way to respond might be. I understand everything. However,
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I don't appreciate being stereotyped or being spoken to in an
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inconsiderate manner, by using a phrase like that.
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You're setting firm boundaries and communicating that a particular behavior
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is inappropriate and unprofessional. If you notice an ongoing pattern,
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it may be time schedule a one-on-one with your boss,
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so that you're able to express your concerns fully and scenario number five.
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Sometimes you might not be the one on the receiving end of toxic behavior,
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but you see it happening.
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When you witness a coworker getting bullied or being
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verbally humiliated by their coworker.
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Here's how you could step into that situation.
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Your behavior is not tolerated, it's unprofessional and it needs to stop.
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And you may speak to me once you're able to do so respectfully once again,
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with this language,
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you're setting clear boundaries for yourself and the coworker who is being
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bully after commenting on that inappropriate behavior,
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the coworker who was the bully may have a few choice words.
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What that means is they may express themselves in a particularly angry and
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inappropriate way,
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but ultimately you've confronted the toxic behavior.
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Alternatively, f you think a mediator needs to be involved or you've exhausted
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all other alternatives, you could also report the incident to HR.
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This solution allows you to continue maintaining a calm work environment
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while also expressing the concerns you have about your boss or worker.
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And now strategy number four,
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for how to handle a toxic work environment is prioritize your
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mental health whenever possible to help you avoid feeling overwhelmed,
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burn out or to have low morale, leave work at work.
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Perhaps it may even be possible for you to, to take a few personal days.
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So you can fully separate yourself from that negative work environment.
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Sometimes long term exposure to those toxic behaviors will not only
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lead to a sense of feeling overwhelmed or burn out,
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but also a feeling of anxiety or even panic.
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So whenever possible,
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reserve your evenings and your weekend time for yourself,
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do everything you can to fully separate from work during your free time,
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you might indulge in activities that help you to let go of stress
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and enjoy the people who are around you.
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You might also consider practicing mindfulness gratitude so that in
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those times, when you're separated from work,
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you're able to reset your mindset into a more
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positive outlook. And now it's time for strategy number five,
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our final strategy on how to respond to bullying and
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toxic behavior at work. Realign with your core,
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if you've done everything you can,
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and you find that those toxic behaviors,
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that toxic environment at work is starting to seep into other areas of your
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life. It's time to reevaluate. In other words,
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it's time to realign your goals, priorities and your values.
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If you discover that you can no longer tolerate your work environment,
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it's time to begin considering an exit strategy.
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And that can be a scary situation to be in by there
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are greener pastures,
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there are other opportunities available and you deserve to work
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in a positive supportive environment.
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I know there is a lot to consider here and not all of these strategies are easy
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to implement when we are on the receiving end of rude,
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offensive bowling behavior.
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There is a lot of pain and hurt that takes time to overcome.
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My goal in this lesson is to give you all the tools and language you need so
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that you can best respond to inappropriate behavior no matter who is doing
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it. And you can respond without fear of negative repercussions,
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such as getting fired. Instead,
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you can feel certain and confident in the fact that you took the high road
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and you addressed the situation appropriately,
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truthfully in the moment when we're feeling attacked,
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there is that sense of frustration and fear, even panic.
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And that can make a it difficult to remember exactly what we want to say or
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what we could say.
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The best way to help be prepared is to practice this language
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before you're in that situation.
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So I want you to take time to get familiar with the phrases that were used here.
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Maybe even use them.
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When you talk about being in a toxic work environment with
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friends and family members.
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I also want to share with you a couple of practice questions so that you can use
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some of this language and consider how you might respond in a few scenarios
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based on what you've learned today, in your opinion,
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what would be the best way to respond to these three situations?
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Number one,
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a few coworkers often badmouth another employee.
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They ridicule the way she looks and they seem envious of her progress.
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How would you respond situation? Number two,
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a male coworker makes sexist comments during a meeting. And as a result,
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it often makes you uncomfortable. How might you respond? And finally,
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situation number three, ever since you move to a virtual working environment,
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your boss expects you to be available at any time of the day.
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You're starting to feel overwhelmed and burnt out. How might you respond?
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You can share your thoughts,
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your answers and questions with me in the comments section below.
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If you found today's lesson useful to you, I would love to know.
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And you tell me in one very simple way,
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simply give this lesson a thumbs up here on YouTube. And while you're at it,
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subscribe to the Speak Confident English channel.
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So you never miss one of my Confident English lessons.
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I hope that you never find yourself in a situation where you're being bullied
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or treated inappropriately, but if you are, or someone you know,
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is in that situation,
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I hope that these strategies and the example phrases you learn today will help
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you move forward in the most positive way possible.
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