Making a good first impression - First meeting with a visitor
37,853 views ・ 2015-08-18
Please double-click on the English subtitles below to play the video.
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So you're meeting a new business contact.
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Hi! First impressions matter, so what can you do and say?
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OK. First thing - arrive on
time. You don't want your contact wondering
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where you are. Erm... Excuse me. Are you from
Pattersons? Oh are you Vicki Hollett? Yes.
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Oh. Next thing - be ready to greet your visitor
and make them feel welcome.
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Oh, are you Vicki Hollett? Yes. Hi! Welcome to Philly!
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01:02
Ah yes.
It's best to greet them in a professional
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manner. Errr.. Hi, I'm Vicki Hollett. Hi,
I'm Jay Silber from Pattersons. Welcome to
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Philadelphia. Thank you. So how was your trip?
Erm, not too bad thanks but one of my bags
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didn't arrive from England. Let's go then.
The next thing is listen. Pay attention to
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what they say, so you can respond. So how
was your trip? Not too bad, but one of my
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bags didn't arrive from England. Will they
send it to you here? That's what they promised.
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Oh good. OK, let's go. Another thing. Be helpful!
Can I help you with your bag? Ooo, yes please.
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It's a bit heavy, I'm afraid. Oh, no problem.
My car's this way. Thank you. That's more
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like it!. Now what about small talk? What
can you say to get the conversation going?
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Shoot, this bag is heavy. So tell me about
yourself? Are you married? How old are you?
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Oooo, that's not right. You want to be friendly
and you don't want to get too personal - not
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with someone you don't know. Do you travel
abroad a lot? Oh, a couple of times a year.
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I'd like to travel more. You like travelling.
So do I. Have you ever been to England?
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Now that's a good question. Travel is a neutral
topic. The weather is another one.
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Ooo, it's cold out here. I hate this weather. Uhuh.
It's like this in England, isn't it? Well...
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Well, everybody says so. That's not good.
He complains about the weather, and then he
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makes judgements about England. Let's try
again. Oh, it's cold out. What was the weather
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like in England when you left? Not too bad.
Well, it's going to be nice and warm tomorrow.
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And I think I'm going to have a good trip.
And that's the key - be friendly, positive
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and upbeat. Now one question before we stop.
Can you think of other good topics for starting
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conversations in English? Tell us in the comments
below
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