Learn Telephone English - 100 Sentences You Can Use on the Phone | How to Talk on the Phone

855,907 views ・ 2017-09-09

Learn English Lab


Please double-click on the English subtitles below to play the video.

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Do you use a phone? Of course you do. We all do every single day. That's why, in
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this lesson, I'm going to give you 100 useful sentences that you can use when
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you talk on the phone. When you hear a sentence, practice saying it after me. Try
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to copy my pronunciation exactly. Alright, let's start. There are two ways that a
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phone call can begin. You can either make a call - this is when you dial a number to
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speak to someone or you can take a call. That is, when the phone rings and you
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answer it. Let's first look at some sentences for making a call. When you
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make a formal call that is work-related, start with hi or hello, then use one of
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the two expressions you see on the screen. I'm going to use my name and an
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imaginary company name. Practice after me but use your name and either your
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company's name if you work or you can use an imaginary company name. Hi, this is
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Ganesh from ZoomFin Financial Services
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Hello, my name is Ganesh. I'm calling from ZoomFin Financial
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Services. If you're making an informal call to a friend or family member, or a
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semi-formal call to a colleague or business contact you know well, then
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start with hi or hey, then say the other person's name followed by It's and your
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own name. Hey Annie, it's Ganesh. In an informal or semi-formal
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call, it's also common to exchange greetings. How's it going? How are you?
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Good, thanks. Great, thanks. What about you? What's up? Not much.
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The usual. After the introduction, you will ask for the person or department
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you wish to speak to. First, some expressions for formal calls. May I speak
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to Douglas Adams? Could I speak with Mary Smith, please? I'd like to speak to Vijay
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Kumar, please. Could you put me through to technical support, please? Put me through
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means connect me to that person or department.
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Here are some expressions for informal and semi-formal calls - Is Doug there? Is
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Mary around? Can I talk to Vijay? Once you're talking to the right person, you
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might want to mention your reason or purpose for calling. I'm calling to ask
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about your software consulting services.
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Can you tell me how much it costs? I just wanted to ask if you're free to meet
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sometime this week. Sometimes the person you are trying to speak to might not be
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available. In that situation, you can ask one of these questions. When would be a
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good time to call? When will he be back?
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Do you know when she'll be back? You can also request the person who's speaking
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to take a message. Could you take a message for him? I'd like to leave her a
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message. Please ask her to call me back.
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Could you ask him to call me back? Please tell him that I'm in town. Please let her
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know that I would like to meet her.
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Let's now turn to taking a call. In informal or semi-formal calls, we would
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just say hello and then exchange greetings with the caller like How are
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things? or What's up? But in formal situations, these two sentences that you
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see on the screen are very common to introduce yourself. After that you can
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use one of the two expressions - How may I help you? or What can I do for you today?
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Here are a couple of complete examples. Practice after me with your own name and
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company name. Good afternoon. ZoomFin Financial Services. Ganesh
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speaking. How may I help you? Thank you for calling ZoomFin Financial Services.
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This is Ganesh. What can I do for you today?
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if the caller doesn't introduce him or herself you
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will need to find out who's calling. Use one of these sentences - Could I ask who's
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calling?
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May I ask who's calling?
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Who's calling, please? Where are you calling from, please? When the caller asks
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to speak to someone else, you will tell him or her to wait using one of these
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expressions: Please hold. Let me transfer you. I'll put you through
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now. I'm connecting you now. Just a moment. Hold on. Hang on a second. Now if the
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person that you're caller asks for isn't available, you can say I'm sorry, he's on
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another call right now. I'm sorry she's not here today. I'm afraid he's not
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available at the moment. I'm afraid she's left for the day. He's not in his office
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right now. She's out of town. He's not home right now. She isn't back from work
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yet. He's gone to the movies with his friends. You can also ask
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if your caller wants to leave a message. Can I take a message? Would you like to
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leave a message? I'll give her your message as soon as she gets back. I'll
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ask him to call you as soon as he gets back. I'll let her know that you called.
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Sometimes you might get a call asking for the wrong person. This type of call
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is called a wrong number or a misdialed call. In that case you can say I'm sorry,
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there's nobody here by that name. I think you've dialed the wrong number.
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So far we've looked at specific sentences for making and taking calls.
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Now we will learn general-purpose sentences you can use in any call. Asking
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for information. Would you happen to know when the conference takes place? Can you
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give me a tentative date? Can I have your name and number, please?
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Checking information. When you are writing something down, you might want to
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ask for the spelling of a word. To do this, ask Could you spell that for me?
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To confirm what you have written down, say Let me read that back to you.
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Having difficulty with a call. Sorry, I can't hear you very well. Could you speak
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a little more loudly, please? Could you speak up a little? Would you mind
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speaking a little more slowly? Could you repeat that?
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Could I call you back, please? It looks like we have a bad connection. I didn't
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catch what you just said. I'm sorry, what was that? Can you say that again? Can I
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call you back? Sorry, you're breaking up. Making
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arrangements. How about next Friday? Would tomorrow work for you? Shall we say
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September 12? Asking for suggestions or preferences? What would you suggest? What
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would you prefer? Do you have a place in mind? Making requests. Could you send me
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the details by email, please? Would you mind calling back tomorrow? Responding to
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a request. Yes, I'd be happy to. Sure, no problem.
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I'll email you the details right away.
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Sorry, I can't do that. I'm afraid I don't have that information. I'll have to get
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back to you on that. Ending the call. It was nice talking to you. Thank you for
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your help. Thank you for your time. Thanks for calling. Have a nice day. Anyway, I
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should get going.
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Take care. You too. Talk to you later. Bye.
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Alright, if you like this lesson, give it a thumbs up by hitting the like button.
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If you're new to my channel, make sure to subscribe by clicking the subscribe
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button to get my latest lessons right here on YouTube.
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Happy learning and I will see you in another lesson soon.
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