Negotiations in English--Do you need more confidence now? Start with these 10 phrases.

8,890 views ・ 2021-09-27

Business English with Christina


Please double-click on the English subtitles below to play the video.

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- Negotiations, they're exciting.
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It means that you have the opportunity
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to work with a new client.
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But negotiations can also be a little stressful,
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especially if you're wondering
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if you're saying the right thing in English,
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or if you can't find your words.
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But with a few new phrases,
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you can improve your negotiations right now.
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Let's get started.
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Hi, I'm your English Coach, Christina,
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and welcome to Business English with Christina,
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where you become better at English and better at business.
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In this lesson, we'll learn nine new phrases
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that you can start using in your negotiation
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so that you can feel more confident today.
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You'll learn polite, professional and confident ways
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to ask what your client wants
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and to see if the client agrees with you.
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And you'll learn the phrases that you need to conclude
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that negotiation, and you'll hear them in a conversation,
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so you know how to use them.
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Now, before we start, please subscribe to my channel
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so that I can help you to improve
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your Business English even more.
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Now before we begin,
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I have some advice to you as a business owner
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and a Neurolanguage Coach.
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I run my business in France
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and I have to negotiate in French.
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And sometimes it does feel like it's a lot of pressure
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and maybe it feels like you have a lot to learn
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and you have to do it quickly.
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Now, I'm also a Neurolanguage Coach.
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So I wanna remind you to try to relax
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and focus on the most important expressions that you can use
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in your life today, take a small step,
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learn those expressions really well,
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and then try to use them
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and see how your confidence improves.
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All right, so you're ready to learn.
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Now as a Neurolanguage Coach,
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I know that you need to hear these expressions
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in context to make them meaningful for you.
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So your first job in this video,
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'cause you're gonna do some work to, your first job
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it's just to listen to this dialogue.
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It's a negotiation between two Native speakers
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And all you have to do right now,
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is just listen and see if you can hear
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and notice some key phrases for negotiations.
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Hey, it's great to actually meet you in person
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so that we can talk about the new project.
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Can you tell me a little bit more,
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like, what would you like to accomplish?
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- Well, we like to offer training to all of our staff
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because we want them to become great negotiators.
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- All right, great, that sounds like a wonderful goal.
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And how can we help you to reach your goals?
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- What we're interested in is the full-time immersion
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for the entire team,
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and we'd like to focus on just this skill
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for maybe one week at least.
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Okay, so if I understand you correctly,
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you'd like your entire sales team to focus on this training
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during all of the normal working hours
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for a week or perhaps more is that right?
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- Right, but we can only do that during one of the weeks
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when business is usually slow, but yet that's the idea.
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- Okay, yeah, that's definitely something we can do.
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We can offer you a one week training session
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for your entire sales team during your slow season,
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and then we'll add a second trainer
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so that your team can work
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in small groups, how does that sound?
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- Yeah, that sounds great.
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But since we're a large team
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and we are planning the training well in advance,
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could you also provide us with maybe an extra session
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on negotiations in English as part of the deal?
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- Okay, yeah, that's a fair suggestion.
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We could offer you the English training
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during your week-long training free of charge.
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- All right, perfect, I think that's everything.
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- All right, I think we have a deal.
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I'm looking forward to working with you.
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All right, now that you've had a chance to listen
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to that short negotiation in English,
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let's talk about those expressions.
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And that way, you'll be able to use them too.
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We're gonna start with the expressions
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that will help you listen to your client
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and understand what they want.
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Of course, you'll know exactly what the client wants to gain
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from working with you.
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And here are a few expressions
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that you can use to start that discussion.
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What would you like to do, pretty simple.
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What would you like to achieve or accomplish,
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or what are your goals?
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And to know exactly what the client wants from you,
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you can also ask what do you expect from our company,
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or how can we help you reach your goals?
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Another expression for understanding your client
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in greater detail it's, what do you mean?
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And we can use that in different ways like,
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what do you mean by short term, for example,
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so that you're sure that you're on the same page.
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Or when you say short term, what do you mean exactly?
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And this way you're clear, you're absolutely sure
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that you're speaking the same language
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and you're ready for the next step in the negotiation.
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Now, before we get into asking the client's opinion,
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go ahead and hit a thumbs up for this lesson,
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and subscribe to my channel to let me know
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that you're enjoying this.
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All right, in your negotiation,
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you definitely want to ask the client for their opinion
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of the offer.
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So here are some professional ways that you can do that.
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What do you think?
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Or so what do you think about our proposal?
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Another expression, how does that sound?
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Or how does that sound to you?
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And this is just another way of asking the client
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what they think.
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So now, maybe your client is hesitating a little bit
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and you would like them to help you by suggesting something
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that would help them to say yes to your proposal.
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So here's an expression you can try.
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What would it take for this proposal to work?
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Or what would it take for us to be able to work for you?
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Asking these questions can help the negotiation move closer
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to an agreement.
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You're finding out exactly what is essential for them.
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And that way you can see
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if you're able to give that to them.
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And if you're starting to agree,
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maybe it's almost time to close that negotiation.
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So now, you need to know how to close that negotiation.
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So here are some phrases to help you with that.
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First is, make sure that both parties understand the offer.
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Maybe there's something that you want to point out
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as a very important point to you,
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or you want to make sure simply that both of you understand
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the details of the negotiation.
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So you can say something like,
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I'd like to clarify our position.
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And then just explain anything that you need to
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in more details, or you can simply say, just to clarify.
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And if your client makes a point that you can accept
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or agree to, you can show that you understand
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what they're asking for,
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and that you're open to that idea by saying,
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that's a fair suggestion.
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And then you can follow up by making some other suggestions
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of your own with expressions like we could,
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we are prepared to or what we can do is,
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and then of course you complete those expressions
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with your own terms for the negotiation.
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And if everything goes well,
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you're getting close to sealing the deal as we say,
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you can use one of these expressions, it's a deal,
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we have a deal, or I think we have a deal.
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Now, as we say in English, if you don't use it, you lose it.
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So here's how you can use
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what you learned today.
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Tell me one expression
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that you plan to use in your future negotiations in English
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and use it in an example situation that's real life for you.
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It's the perfect opportunity to practice
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to make sure that you use this expression correctly
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and to add it to your active vocabulary.
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So put all of that down in the comments.
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And if this lesson was helpful for you,
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I would love to know.
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There's three simple ways that you can tell me.
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Give me a thumbs up on YouTube,
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and subscribe to this channel
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so that you never miss my Business English lessons.
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You can go over to my website christinarebuffet.com,
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and you can get your free English habits kit
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to help you start a lifelong journey of learning English
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with some solid habits.
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And you can go ahead and watch this next lesson,
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which is all about some essential business idioms
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in English, all right, thank you so much
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for improving with Business English with Christina,
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and I'll see you next time.
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