Do you work in an English-speaking environment? English at Work is the series for you

1,051,785 views ・ 2016-06-29

BBC Learning English


Please double-click on the English subtitles below to play the video.

00:08
Narrator: Hi I'm Neil. Thanks for joining me on English at Work - a new series of programmes
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set in an office, full of top tips to help you
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learn some useful business language which you
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could use in the workplace.
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In the next few minutes you can join me on an introductory tour around one of London's
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biggest imitation plastic fruit manufacturers, called Tip Top Trading. We're going to hear
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from some of the employees that work so hard to keep the business running smoothly.
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So come on then! Let's step into the office and eavesdrop on Tip Top Trading's possible
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newest recruit. I say 'possible' because she is still being interviewed for the job of Sales Executive
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Anna: Firstly, this job is an ideal match for my skills and experience: I've spent
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several years working in sales and I get on with people easily. Well, I
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mean, apart from the ones I don't like of course! Secondly, I know Tip Top
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Trading is one of the fastest-growing companies in London, and I want to
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be part of that.
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Paul: That's absolutely right. Tip Top Trading is the fastest-growing company in
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the plastic fruits sector.
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Narrator: Well said, Anna! If she gets that job I'm sure she'll be an asset to the company.
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The decision is in the hands of Manager, Paul, who we heard there. He's a nice guy really,
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a little disorganised, but when things go wrong he's got to take charge a bit like this
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01:42
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Paul: Yesterday was not a great day. Two clients came in with serious
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complaints. Mrs Kumquat received a delivery of imitation bananas that
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were purple - not very convincing, and Mr Lime ordered grapefruits, but
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got pineapples. Tom!
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Tom: Yeah, listen...
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Paul: Were you responsible for these errors?
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02:05
Tom: Well... yes, but -
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Paul: Look, mistakes happen. But it seems that Mrs Kumquat left our offices
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even angrier than when she came in and she says she will never use Tip
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Top Trading again!
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Tom: I tried my best.
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Paul: Hmmm.
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Narrator: Ah yes, Tom! I hadn't warned you about Tom, one of the company's top Sales
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Executives - he's good...
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Tom: (on phone) Tom speaking. Yah! Frankie! So what's the latest, are we on?
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... but his interpersonal skills need working on. Listen to this!
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Tom: My computer has crashed. I've lost my phone. And there's a big, BIG
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problem with my timetable. I have two meetings scheduled at the same
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time with two extremely important clients. I can't do them both at once!
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See what I mean! Now, every office needs a good office assistant - and Tip Top Trading
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is no exception. It's got Denise, who's there to assist, organise and sometimes make the tea...
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Denise: Oh sorry excuse me, here's your tea
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Paul.
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Paul: Thanks Denise.
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Narrator: But goodness! She likes to talk...
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Denise: Really! 'Denise do this! Denise do that!' I'm telling you Sharon, I've almost
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had enough! I get treated like I'm some kind of servant!
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Narrator: That's Denise! I think we'll just leave the office now and let them get on with
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their work
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So that's Tip Top Trading. There are plenty of other people we'll meet along the way...
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so go on, why don't you join me for English at Work from bbclearningenglish.com. See ya!
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