How to get people to say YES!

173,616 views ・ 2016-04-19

Learn English with Rebecca


Please double-click on the English subtitles below to play the video.

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Hi. I'm Rebecca from engVid,
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and this special lesson will help you get people to do things for you.
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How?
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In two different ways.
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By teaching you the language that you need to make requests,
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and the psychology that you need to make request,
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because the language will show you how to make a polite request,
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and the psychology will teach you how to make an effective request.
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In fact, if you keep listening, in the middle of this lesson, I'm going to share with you
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some research that was done by psychologists that show you one secret word, one keyword
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and technique that will help people to say "yes" to you when you ask for something. Okay?
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So keep watching and listening.
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Now, when we start to talk about the language, you should know that there are three factors
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that determine what language we use to make a polite request. The first one is:
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What is the relationship of the person that you're asking? Okay? Is it a family member,
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is it a colleague, or is it a stranger? Okay?
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Because obviously, we speak differently to these different people. Right? Okay.
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Next: What is the difficulty-okay?-of the request? Are you asking for a lot of the
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person's time, or effort, or money, or something else?
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How hard is it for that person to do that for you?
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And third: What is the size of the request?
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Is it a small request, is it a kind of medium-sized request,
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or is it a huge request, are you asking a lot of that person?
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Why is this important? Because the size of the request will determine also the
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language that we use, and that's what we're going to look at next.
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Okay, so let's start with a small request.
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"Can I go now?"
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Medium request:
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"Do you think I could leave now?"
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Big request:
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"I was wondering if it would be possible for me to leave early?"
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So, what were some of the characteristics of these three different kind of requests?
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Okay? The small one was a little bit more direct, informal, and short.
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The medium request was more polite, formal, and the standard size of a question.
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And the bigger request was very polite, very formal, and also very long.
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So what that means is that when you
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want to ask something more serious, you need to say more words, you need to make it longer.
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Okay? And I'll show you some of the expressions that you use in order to do that.
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Let's take another example. Small request:
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"Got $5?"
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Medium request:
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"Could you please lend me $25?"
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Big request:
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"I hope you don't mind my asking, but could I please borrow $250?"
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Okay? So we went from 5 to 25 to 250; it became a little more serious. And because
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it was more serious, here, the sentence, the question was much longer.
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What kind of expressions did we use?
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"I was wondering if it would be possible",
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"I hope you don't mind my asking, but".
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You see how we have so many words before we actually get to the main part? But here,
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we have very few words before we get to the main part. Right? Because it's more informal,
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and this is more formal, and this is somewhere in between, so we had just a few extra words:
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"Do you think I could", "Could you please". Right?
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So these are the key phrases which you will find in the research,
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I'll tell you later where you can download this resource
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which has these expressions.
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But now I'm going to tell you what I told you I was going to tell you, which is:
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What is that key that the psychologists found through their research that will help you
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to be more successful when you make a request?
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Well, it was this: When you ask somebody for something,
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if you tell them why, if you give them the reason or if you use the word "because" to
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give them the reason, it will help you to get a more positive reply.
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So, let's try that
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now and see how you feel when I ask you these questions, this time using a...
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Either the word "because", or giving you a reason. Okay?
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"Can I go now? Because I have to pick up my kids."
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Okay? So it's a little bit different
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when I tell you that I need to go because I have to pick up my kids. Right? So that
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reason that I gave you might help you... Help you to decide that: Yes, it's okay for me
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to go. Okay?
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"Got $5? Because I need to buy lunch."
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Okay? All right.
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"Do you think I could leave now? Because I have another meeting.",
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"Could you please lend me $25? Because I have a job interview tomorrow, and I need a haircut."
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Okay?
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"I was wondering if it would be possible for me to leave early? I have a flight to catch this evening.",
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"I hope you don't mind my asking, but could I please borrow $250?
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My rent is late, and I'm going to be evicted from my apartment."
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Now, do you see the difference? Did you feel the difference? When I gave you a reason for
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the request, then probably you are more likely to say "Yes" to the request. So, when you
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make a request of someone, remember to try to give the reason, either with the word "because"
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or without the word "because", but give a reason, and you will be more successful.
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Now, the way to learn all of this, there are three ways.
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First go to our website at www.engvid.com.
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There, you can do a quiz on all of this, and practice it and get really good at it.
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Second, go to the same website to the resource section, and I've written for you there
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quite a long resource with all of this vocabulary, all of these expressions, and many other expressions
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that you can use for the small requests, the medium requests, and the big requests-okay?
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-to help you be more successful.
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And last, subscribe to my YouTube channel so your English keeps
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getting better and better.
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Thanks for watching.
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Bye for now.
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