CRUCIAL communication verbs in English | Important verbs in English for business conversation

Hi there, this is Harry and welcome back to advanced English lessons with Harry, where

we try to help you to get a better understanding of the English language.

And in this particular lesson, we've got some crucial verbs to share with you.

They are communication verbs or advanced English lesson.

Communication verbs are verbs used in communication, okay?

So they are really important because this is going to tell you different ways in which

you can communicate, get your point across to other people.

So I'll give you those that there are 10 of them.

And then I'll go through them and give you examples of when you can use them in those

sort of situations.

Okay, and as always, if you find that you like this particular lesson, then please like

the video, and if you can subscribe to the channel, because it really, really helps us.

Okay, let's get back to our lesson, as I said, advanced English lesson with verbs, communication

verbs.

So these are probably verbs that you haven't heard before.

Or some of them may not, so be careful, make sure you understand them, try and practice

them and write them and look them up in the dictionary if you don't understand them, or

come back to me.

And as always, you know the drill.

I'll give you some extra examples.

Okay, so let's go on with these number one, address.

To present.

And important here to notice the verb.

So we're pronounced it present, not present, present.

Demonstrate.

Illustrate.

Assert.

Back up.

to back up your arguments.

Convey.

Persuade.

Summarise.

And then finally, number 10 - conclude.

Okay, so good, important verbs connected with communication.

Let's go back through them give you an example.

So you'll hopefully understand exactly how to use it and what they mean.

So the first one is address.

Well, when we are communicating with people, particularly in groups, we address the audience.

You have to make a presentation.

So you stand up on the podium, you stand in front of the desk, you stand up on the stage,

and you address the audience, you talk to them, you tell them what you're going to present,

you tell them what they're going to hear.

And then you tell them again, it's always a good way to make an address.

Or if somebody's just making a speech.

Going away speech or retirement speech, they will address those people that have gathered

in the room to wish Joe happy retirement.

Address the people, his friends that have gathered.

To address.

Present.

When we present, we present some facts and figures, we present some information.

So we want to present it in a clear way that it is understood.

So perhaps we use a PowerPoint presentation, we perhaps we use something, the whiteboard

on Zoom or whatever it might be.

We present the facts as they are.

We present the numbers, we present the sales figures from the previous quarter.

We present the information that the people will understand what the people are demanding

to hear.

So to present, so to give, to offer, to show people the information.

To present.

So when we are presenting, we want to do it in a clear, understandable way.

We don't use too many words, perhaps we use graphs or pictures that will get the message

across to present.

Demonstrate.

Well, when we are communicating to demonstrate.

To demonstrate, we might show how to use something, or we might use demonstrate as a way to explain.

Let me demonstrate what I mean.

So that's a really good way to use it.

Let me demonstrate what I mean.

Okay, so if somebody is trying to explain why sales have improved, or why sales have

disimproved, let me demonstrate.

So they give you some facts that... give you some figures, or they give you some anecdotal

evidence or information that will back up that particular story.

So they demonstrate.

Or they can demonstrate how something works or physically.

To demonstrate that's a way of communicating.

To demonstrate to show people how it works.

Or if you're putting together a new computer system or upgrading the computer or moving

to a different type of system.

Somebody will come in from the software company to demonstrate exactly how it works.

Okay, so they communicate how it's going to work.

Illustrate.

Well, illustration is usually to do with drawings.

So if you buy a nice book, a beautiful children's book, there are always beautiful illustrations.

To illustrate.

So a picture can illustrate, it can get the point across much better than words.

Okay, so you can show a picture of what is happening that will illustrate.

But if we want to communicate to people, in the same way, as we said, let me demonstrate

to you, I'd say let me illustrate that point.

So if I'm standing up in front of an audience, and I'm explaining to them about the sales

performance for the previous quarter, I might be telling them that sales were down 20%,

revenues are down 25%.

So people might not really grasp exactly what I mean.

So I might say, Well, look, let me illustrate this quite clearly.

So I take a particular region, and I show them exactly what happened in the previous

quarter.

And what happened in the same quarter in the previous year.

So I compare them and I illustrate exactly what has happened.

So people very quickly then understand why it's a difficult situation.

So to illustrate as a way of communicating, to get your message across to tell people

what has happened.

So you can do it in the in the way of figures, you can do it in the way of pictures or graphs,

you illustrate the situation.

To assert.

To assert yourself when you're communicating means to make sure that your point is understood,

very clearly, you assert yourself.

You want to stick to your opinion, even though people may disagree with you, you continue

to assert the facts that you believe you're right.

Somebody says, No, I don't believe it, I don't think that's the way to do it.

You say, Believe me, this is the only way it's going to work.

I know this, I know this market really well.

So you're very assertive, you communicate that you try to let people know that you believe

your way, your methodology is the only one that's going to work, you are assertive, you

assert yourself.

Now, something a little less formal to back up your argument.

So if you're communicating facts, or you're giving people some reasons why something is

happening, it's always a good idea to support your view your argument with information,

so your backup to support you backup your views.

So if you again, you're talking about why you believe the market can grow by 10 or 15%

next year.

You back it up with views, you can tell them that there's a demand for the product, you've

spoken to the retailers that people are looking for this particular product, in fact, they've

been looking for it for a long time.

And if we're the only ones are the second people to bring out this particular product,

well, then yet, our sales figures will increase.

So you can back up your argument with facts, back up your arguments with anecdotal information

that will support what you want to say.

And that's a good way to communicate.

To convey.

Well, convey is a very formal way to get your message across.

Let me convey what I mean.

Let me get it across.

And let me try and explain to you what I mean.

When we're communicating to people, if we want to thank them, we convey our thanks,

please convey my thanks to your boss, please convey my thanks to the staff for the hard

work that they did to get this promotion up and running.

So we communicate our appreciation, we convey we tell them now we might convey it in the

form of words.

We might convey it in the form of a letter.

We might even better...

Convey it in the form of a bonus or some other gift that the staff will like.

To convey.

Persuade.

When we want to persuade somebody, we are trying to get them to change their opinion

or change their view or to agree to our way of thinking.

So this is a really important part of communication, persuasion.

So if you want to get somebody or you want somebody to come around to your way of thinking,

then you have to be persuasive.

You have to put forward the arguments, you have to be rational so that they will understand

that yeah, perhaps he's right.

And perhaps they will support you in this particular position or the view that you have.

So you persuade people.

A person or people to come around to your way of thinking and you... you do that by

facts by arguments by general discussion by supporting your arguments with information,

hard information, and not bullshit, okay?

So to be persuasive.

To persuade people.

And then when you finish a presentation or just before you finish a presentation, you

want to tell the people exactly what you want, you want to tell them exactly what you've

already told them.

So you summarise.

And summarising is a really good way to bring all the points together, and to present them

to them in a very concise way.

And that's how we summarise it's a summary.

Okay?

So it's a great way of communicating.

So you've introduced yourself at the beginning, you've gone through your presentation, you've

gone through it in a lot of detail.

And at the end, you give them the key points.

So you say something like, in summary, I would like to ask you for your support, bla bla

bla bla bla.

So you summarise it in a few short sentences, okay to summarise.

And then finally, you conclude.

You conclude with a thank you.

You conclude with your appreciation for listening to you.

You conclude with a promise that you will be back to present the figures or the findings

in six months or nine months or next year.

So you use that conclusion.

To communicate your thanks for your appreciation.

Okay.

And usually, when you're making presentations, when somebody says, And in summary, or in

conclusion, people go, Ah, that's over.

Okay, so I can say, Well, in conclusion, that's the end of this particular lesson, all relating

to verbs connected with communication, there are 10 of them.

So just before we end, I'll summarise and give you the 10 particular verbs and as I

said, they're really really

important crucial ones that you can use: address, present, demonstrate, illustrate, assert,

back up with facts, convey, persuade, and then finally summarise and conclude.

So that's all of those communication verbs.

As I said they're really really crucial, really important for you particularly in business

English because a lot of them are connected with business English.

So try to practice them.

You know the drill, as I said before, you try to use them.

Introduce some of them to your English, and if you have still have difficulties, well,

come back to me.

You'll find me on www.englishlessonviaskype.com.

I'll give you some extra examples, some new examples.

We'll try to help you to introduce them but don't be afraid to go back and listen to this

a couple of times because some of them may well be new to you, but they really are good

firm advanced English verbs and that's what we're trying to do to improve your overall

English, Business English, whatever it might be.

Okay, well as always, I appreciate you listening and watching.

This is Harry saying goodbye until the next time.

Join me again soon.