Reformulating To Be Sure You Understand in English

13,463 views ・ 2015-01-13

Business English with Christina


Please double-click on the English subtitles below to play the video.

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Hi guys, this is Christina and you're watching Speak Better, Feel Great TV: the place to
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boost your English and boost your career. Sometimes, when you're talking to Americans,
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you think you understood what they said, but you're not 100% sure. Or maybe you really
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need to be sure that you understood absolutely everything.Today, I'll show you how to make
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sure you never miss a detail and also give the impression that you're a really good communicator
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at the same time. You ready?
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There are times when you don't understand and you want the other person to repeat or
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say something in a different way. But other times, you think you understood some of the
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message, but you want to be totally sure. After all, it's better to be sure than to
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simply assume you understood. In fact, that's where a lot of misunderstanding comes from,
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even between native speakers.
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Reformulating what someone said to you is a great way to make sure you understood.You
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may not understand everything the other person says, but you definitely understand everything
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you say back to them when you reformulate.
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Let's imagine a scenario.You're talking to your American colleague Christy. You and Christy
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are working on a project and you work with a team in India.You and Christy realize that
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there's a BIG problem in the schedule, so you're on the telephone with Christy.
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"Well, now look, if we just talk to the Indian team and explain that there's been this big
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screw up in the schedule, I'm sure they'll understand. I mean, they might not be happy
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about it, but you know, and it's not like we haven't been on top of everything else
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the entire project. What do you think?"
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Maybe you understood some of Christy's message, but you want to check.You can use a statement
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to reformulate what you think you understood. For example: "So you're saying blah blah blah."
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"So you're saying blah blah blah."
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Or "Are you saying that blah blah blah." "Are you
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saying that blah blah blah."
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You can also ask questions to reformulate. For example: "If I understood correctly, you're
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saying blah blah blah, is that it?" "If I understood correctly, you're saying blah blah
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blah, is that it?"
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"What I understand is blah blah blah, is that right?"
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"What I understand is blah blah blah, is that right?"
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Let's try it, using the scenario from earlier in the video. I'm Christy, your American colleague,
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and we're on the phone talking about the problem with the schedule.
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"Well, now look, if we just talk to the Indian team and explain that there's a big
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screw up in the schedule, I'm sure they'll understand. I mean, they might not be happy
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about it, but it's not like we haven't been on top of everything else
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for the entire project. What do you think?"
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"Exactly, yeah, what do you think?"
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So there you go. To build your fluency, you can watch that sequence again and practice.
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Just a recap. Do you remember the two statements you can use to reformulate? Go on, say
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it to yourself and I'll wait.
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So you're saying blah blah blah. Are you saying that blah blah blah.
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And, so do you remember the two questions you can use to reformulate? Go ahead,
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say them to yourself, and I'll wait.
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If I understand correctly, you're saying blah blah blah, is that right?
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What I understand is that blah blah blah, is that right?
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Here's your Speak Better, Feel Great challenge for this week: try to reformulate what someone
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says to you in English this week. You'll come off as a good listener and it'll give you
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the opportunity to apply what you've learned in this video. Then come back and tell us
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about it in the comments section below.
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Remember, the best way to boost your English and boost your career is to work regularly
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on your English communication skills. Sign up for the Speak Better, Feel Great Blog and
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you'll get one tip a week delivered directly to your inbox. Even if you don't have a lot
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of time in your busy schedule, I'll make sure that you improve the way you work in English
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a little each week. Go ahead and sign up at christinarebuffet.com I'm Christina from Speak
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Better, Feel Great TV. See you next time!
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