How To Stop Worrying When Speaking English - Working With The English Fluency Guide

hi there I'm Drew Badger the world's

hi there I'm Drew Badger the world's number one English Fluency Guide and

number one English Fluency Guide and

number one English Fluency Guide and this is a special video where I share a

this is a special video where I share a

this is a special video where I share a conversation I had with a learner and so

conversation I had with a learner and so

conversation I had with a learner and so I wanted to just give you a little bit

I wanted to just give you a little bit

I wanted to just give you a little bit of information about this conversation

of information about this conversation

of information about this conversation and then I'll just share basically the

and then I'll just share basically the

and then I'll just share basically the whole conversation with you there were a

whole conversation with you there were a

whole conversation with you there were a few moments where the connection was not

few moments where the connection was not

few moments where the connection was not very good so the audio quality was lost

very good so the audio quality was lost

very good so the audio quality was lost but most of the conversation is there

but most of the conversation is there

but most of the conversation is there it's a really powerful conversation and

it's a really powerful conversation and

it's a really powerful conversation and it'll show you some very interesting

it'll show you some very interesting

it'll show you some very interesting insights about learning so the person I

insights about learning so the person I

insights about learning so the person I was speaking with her name is Monica

was speaking with her name is Monica

was speaking with her name is Monica she's from Italy and she's a fantastic

she's from Italy and she's a fantastic

she's from Italy and she's a fantastic woman has a great job and she's really

woman has a great job and she's really

woman has a great job and she's really excited to improve her English for

excited to improve her English for

excited to improve her English for reasons that you'll see inside the

reasons that you'll see inside the

reasons that you'll see inside the conversation but just a few notes before

conversation but just a few notes before

conversation but just a few notes before I show you that first she's already a

I show you that first she's already a

I show you that first she's already a great student or a great learner and

great student or a great learner and

great student or a great learner and actually she's a pretty good speaker of

actually she's a pretty good speaker of

actually she's a pretty good speaker of the language as well but as you'll see

the language as well but as you'll see

the language as well but as you'll see and this happens with a lot of people

and this happens with a lot of people

and this happens with a lot of people maybe you out there watching this right

maybe you out there watching this right

maybe you out there watching this right now where you know a lot of the language

now where you know a lot of the language

now where you know a lot of the language but you still might be worried about

but you still might be worried about

but you still might be worried about specific things like you know are you

specific things like you know are you

specific things like you know are you pronouncing things correctly or are

pronouncing things correctly or are

pronouncing things correctly or are other people able to understand you are

other people able to understand you are

other people able to understand you are you using the word at the appropriate

you using the word at the appropriate

you using the word at the appropriate level of politeness other things like

level of politeness other things like

level of politeness other things like that you'll see why some of these things

that you'll see why some of these things

that you'll see why some of these things are not as important as you think they

are not as important as you think they

are not as important as you think they are depending on who you're speaking

are depending on who you're speaking

are depending on who you're speaking with so you'll see that as well

with so you'll see that as well

with so you'll see that as well but really the advice that I give her is

but really the advice that I give her is

but really the advice that I give her is to stay in the now so this just means

to stay in the now so this just means

to stay in the now so this just means staying out of her own head and really

staying out of her own head and really

staying out of her own head and really not allowing the worries that she has to

not allowing the worries that she has to

not allowing the worries that she has to stop her from speaking and expressing

stop her from speaking and expressing

stop her from speaking and expressing herself and delivering the value that

herself and delivering the value that

herself and delivering the value that she can deliver so well to her clients

she can deliver so well to her clients

she can deliver so well to her clients also the conversation I think shows

also the conversation I think shows

also the conversation I think shows really the value of an English fluency

really the value of an English fluency

really the value of an English fluency guide rather than just someone who's a

guide rather than just someone who's a

guide rather than just someone who's a typical teacher because it again is not

typical teacher because it again is not

typical teacher because it again is not necessarily a problem with the language

necessarily a problem with the language

necessarily a problem with the language a lot of people actually know a lot of

a lot of people actually know a lot of

a lot of people actually know a lot of words and phrases and grammar already

words and phrases and grammar already

words and phrases and grammar already but they just have trouble putting it

but they just have trouble putting it

but they just have trouble putting it all together and then being able to

all together and then being able to

all together and then being able to relax and express themselves so I'll

relax and express themselves so I'll

relax and express themselves so I'll leave it to you and I hope you enjoy

leave it to you and I hope you enjoy

leave it to you and I hope you enjoy oh I've received quite a few emails from

oh I've received quite a few emails from

oh I've received quite a few emails from you

you

you but I think you were asking about your

but I think you were asking about your

but I think you were asking about your an accountant correct yes okay correct I

an accountant correct yes okay correct I

an accountant correct yes okay correct I look in a bag yeah it's amazing you can

look in a bag yeah it's amazing you can

look in a bag yeah it's amazing you can remember everything all the details why

remember everything all the details why

remember everything all the details why I don't I don't remember a lot but I

I don't I don't remember a lot but I

I don't I don't remember a lot but I even though we're really busy we

even though we're really busy we

even though we're really busy we received lots of mails from people and I

received lots of mails from people and I

received lots of mails from people and I can't personally respond to everybody

can't personally respond to everybody

can't personally respond to everybody but I try to read as much as I can but

but I try to read as much as I can but

but I try to read as much as I can but it's it's my pleasure I like to like to

it's it's my pleasure I like to like to

it's it's my pleasure I like to like to help so I'm glad to glad to hear that so

help so I'm glad to glad to hear that so

help so I'm glad to glad to hear that so I figured we can do whatever you want on

I figured we can do whatever you want on

I figured we can do whatever you want on this call this is all about you so if

this call this is all about you so if

this call this is all about you so if you just want to speak and practice or

you just want to speak and practice or

you just want to speak and practice or if you want to talk about something

if you want to talk about something

if you want to talk about something specific or like your vocabulary because

specific or like your vocabulary because

specific or like your vocabulary because I believe you had wasn't about that

I believe you had wasn't about that

I believe you had wasn't about that before but I'd like to thank you so much

before but I'd like to thank you so much

before but I'd like to thank you so much for these students of course and I've

for these students of course and I've

for these students of course and I've been following you and your channel and

been following you and your channel and

been following you and your channel and you're jumping from one coast to another

you're jumping from one coast to another

you're jumping from one coast to another because it was I'm not a great believer

because it was I'm not a great believer

because it was I'm not a great believer but I believe in coincidences and when I

but I believe in coincidences and when I

but I believe in coincidences and when I decided to brush up on my English and

decided to brush up on my English and

decided to brush up on my English and because I met a special friend who came

because I met a special friend who came

because I met a special friend who came comes from Cape Town but she's living

comes from Cape Town but she's living

comes from Cape Town but she's living here since 2014 I decided that it was

here since 2014 I decided that it was

here since 2014 I decided that it was really time to improve my English

really time to improve my English

really time to improve my English because I'd love to speak with her and

because I'd love to speak with her and

because I'd love to speak with her and with her her husband and everything but

with her her husband and everything but

with her her husband and everything but I needed to speak more and become

I needed to speak more and become

I needed to speak more and become hopefully fluent and so I think when I

hopefully fluent and so I think when I

hopefully fluent and so I think when I when I choose your course it was because

when I choose your course it was because

when I choose your course it was because there was a lot of common and occasional

there was a lot of common and occasional

there was a lot of common and occasional English that I really needed but as a

English that I really needed but as a

English that I really needed but as a man a suit learner it was difficult for

man a suit learner it was difficult for

man a suit learner it was difficult for me especially at the beginning to follow

me especially at the beginning to follow

me especially at the beginning to follow the whole class the master class for

the whole class the master class for

the whole class the master class for each month so unfortunately I give up I

each month so unfortunately I give up I

each month so unfortunately I give up I gave up after three months I think

gave up after three months I think

gave up after three months I think the purpose I'll be I'll come back to

the purpose I'll be I'll come back to

the purpose I'll be I'll come back to this course when I feel more confident

this course when I feel more confident

this course when I feel more confident but as you know you will never will you

but as you know you will never will you

but as you know you will never will you will never feel confident enough to to

will never feel confident enough to to

will never feel confident enough to to speak like natives because I'm I don't

speak like natives because I'm I don't

speak like natives because I'm I don't I'm I can't think that I would I can be

I'm I can't think that I would I can be

I'm I can't think that I would I can be so good that I cannot speak like a

so good that I cannot speak like a

so good that I cannot speak like a native but my problem as a self-learning

native but my problem as a self-learning

native but my problem as a self-learning as and when I meet people customers at

as and when I meet people customers at

as and when I meet people customers at the bank is that I have to balance being

the bank is that I have to balance being

the bank is that I have to balance being professional of course in using the

professional of course in using the

professional of course in using the terms that I have to use the technical

terms that I have to use the technical

terms that I have to use the technical terms and think I hope being welcoming

terms and think I hope being welcoming

terms and think I hope being welcoming carrying because they don't just need to

carrying because they don't just need to

carrying because they don't just need to open their account and set up their

open their account and set up their

open their account and set up their direct debit they also need to be

direct debit they also need to be

direct debit they also need to be comfortable to feel comfort to the world

comfortable to feel comfort to the world

comfortable to feel comfort to the world in a different environment in a

in a different environment in a

in a different environment in a difficult place because you know

difficult place because you know

difficult place because you know managing dealing with money other

managing dealing with money other

managing dealing with money other people's money is difficult for me but

people's money is difficult for me but

people's money is difficult for me but also for them to trust the people the

also for them to trust the people the

also for them to trust the people the person that they had never seen before

person that they had never seen before

person that they had never seen before and in a different country with

and in a different country with

and in a different country with different rules so I have difficulties

different rules so I have difficulties

different rules so I have difficulties when I use you know a common expression

when I use you know a common expression

when I use you know a common expression of a phrasal verb because I don't know

of a phrasal verb because I don't know

of a phrasal verb because I don't know if it's polite enough or it's formal

if it's polite enough or it's formal

if it's polite enough or it's formal enough or it's too four minutes

enough or it's too four minutes

enough or it's too four minutes it sounds strange to their here but you

it sounds strange to their here but you

it sounds strange to their here but you know when you ask people like I as I did

know when you ask people like I as I did

know when you ask people like I as I did last time last week I asked my my

last time last week I asked my my

last time last week I asked my my customers what I don't know if I have to

customers what I don't know if I have to

customers what I don't know if I have to say dude then transfer or make a big

say dude then transfer or make a big

say dude then transfer or make a big trust for Indians look at each other and

trust for Indians look at each other and

trust for Indians look at each other and they say offer as it's the same so I

they say offer as it's the same so I

they say offer as it's the same so I don't want to use my customers to

don't want to use my customers to

don't want to use my customers to practice English of course because I

practice English of course because I

practice English of course because I already like that yeah because they they

already like that yeah because they they

already like that yeah because they they feel embarrassed because they they as

feel embarrassed because they they as

feel embarrassed because they they as you as what we say

you as what we say

you as what we say to a native speaker some things sounds

to a native speaker some things sounds

to a native speaker some things sounds natural and but they don't know why

natural and but they don't know why

natural and but they don't know why unless they are teachers and they know

unless they are teachers and they know

unless they are teachers and they know grammar and you know the rules they

grammar and you know the rules they

grammar and you know the rules they can't explain why you can say you have

can't explain why you can say you have

can't explain why you can say you have that collocation instead of another it's

that collocation instead of another it's

that collocation instead of another it's just because it's mental

just because it's mental

just because it's mental which is not to me because all the time

which is not to me because all the time

which is not to me because all the time I translate I six translated from

I translate I six translated from

I translate I six translated from Italian to English although it comes

Italian to English although it comes

Italian to English although it comes quite natural to me to speak in English

quite natural to me to speak in English

quite natural to me to speak in English because I've been practicing quite a lot

because I've been practicing quite a lot

because I've been practicing quite a lot but when I wanna learn more common

but when I wanna learn more common

but when I wanna learn more common expression that I always use with my

expression that I always use with my

expression that I always use with my children then I don't know where to go

children then I don't know where to go

children then I don't know where to go to look and to check if it is if it is

to look and to check if it is if it is

to look and to check if it is if it is the exact translation and it's kind of

the exact translation and it's kind of

the exact translation and it's kind of stupid

stupid

stupid mmm issues popular this stuff needs

mmm issues popular this stuff needs

mmm issues popular this stuff needs sometimes that's it sure

sometimes that's it sure

sometimes that's it sure so first of all what what exact kind of

so first of all what what exact kind of

so first of all what what exact kind of work do you do you're helping foreigners

work do you do you're helping foreigners

work do you do you're helping foreigners with financial transactions in Italy

with financial transactions in Italy

with financial transactions in Italy well no we I work in a small branch so I

well no we I work in a small branch so I

well no we I work in a small branch so I do basically everything from the bank

do basically everything from the bank

do basically everything from the bank teller to the mortgage loans personal

teller to the mortgage loans personal

teller to the mortgage loans personal loans small business loans so I most of

loans small business loans so I most of

loans small business loans so I most of the time and I deal with and work with

the time and I deal with and work with

the time and I deal with and work with customers with most specific

customers with most specific

customers with most specific transactions like loans and accounts and

transactions like loans and accounts and

transactions like loans and accounts and these kind of things

these kind of things

these kind of things okay so and how you how you're getting

okay so and how you how you're getting

okay so and how you how you're getting many foreigners that come to do business

many foreigners that come to do business

many foreigners that come to do business with the bank well I live in in the

with the bank well I live in in the

with the bank well I live in in the middle of Italy which is a really

middle of Italy which is a really

middle of Italy which is a really beautiful kind of place in Italy so a

beautiful kind of place in Italy so a

beautiful kind of place in Italy so a lot of choice come and they like the

lot of choice come and they like the

lot of choice come and they like the place so they decide to buy

place so they decide to buy

place so they decide to buy there so but I don't we have the most 15

there so but I don't we have the most 15

there so but I don't we have the most 15 accounts from foreign people also from

accounts from foreign people also from

accounts from foreign people also from Russia and Australia and New Zealand so

Russia and Australia and New Zealand so

Russia and Australia and New Zealand so all of these different people from other

all of these different people from other

all of these different people from other countries they enjoy Italy and they want

countries they enjoy Italy and they want

countries they enjoy Italy and they want to move there is is the bank

to move there is is the bank

to move there is is the bank specifically for foreigners or it's just

specifically for foreigners or it's just

specifically for foreigners or it's just a regular bank that Italians use the

a regular bank that Italians use the

a regular bank that Italians use the standard bank and as I speak English

standard bank and as I speak English

standard bank and as I speak English it's so nice that people even if they

it's so nice that people even if they

it's so nice that people even if they buy a house quite far from my village

buy a house quite far from my village

buy a house quite far from my village because I live in a small village and

because I live in a small village and

because I live in a small village and not in a town they somehow are I mean I

not in a town they somehow are I mean I

not in a town they somehow are I mean I don't know someone spread this voice and

don't know someone spread this voice and

don't know someone spread this voice and they come to my branch and to open their

they come to my branch and to open their

they come to my branch and to open their canticles as I said you have to

canticles as I said you have to

canticles as I said you have to understand what you are signing and you

understand what you are signing and you

understand what you are signing and you know they need a good internet banking

know they need a good internet banking

know they need a good internet banking banking system that they can use it so

banking system that they can use it so

banking system that they can use it so that they don't have to come all the

that they don't have to come all the

that they don't have to come all the time so but every time we meet as I try

time so but every time we meet as I try

time so but every time we meet as I try to make them feel comfortable and

to make them feel comfortable and

to make them feel comfortable and welcome I we tend to speak also about

welcome I we tend to speak also about

welcome I we tend to speak also about you know restaurants and buying

you know restaurants and buying

you know restaurants and buying furniture and other things so it's not

furniture and other things so it's not

furniture and other things so it's not just learning the banking vocabulary

just learning the banking vocabulary

just learning the banking vocabulary it's also true talking about everything

it's also true talking about everything

it's also true talking about everything basically okay now from from hearing

basically okay now from from hearing

basically okay now from from hearing this I'm getting do you know the

this I'm getting do you know the

this I'm getting do you know the expression to get goosebumps do you know

expression to get goosebumps do you know

expression to get goosebumps do you know what that is so when you like you feels

what that is so when you like you feels

what that is so when you like you feels something so to get goosebumps like if

something so to get goosebumps like if

something so to get goosebumps like if you look at your your skin like if you

you look at your your skin like if you

you look at your your skin like if you feel there's a ghost in the room or

feel there's a ghost in the room or

feel there's a ghost in the room or something and you could feel the hair on

something and you could feel the hair on

something and you could feel the hair on the back of your neck it stands up

the back of your neck it stands up

the back of your neck it stands up do you have an expression like that in

do you have an expression like that in

do you have an expression like that in Italian so something like like no you're

Italian so something like like no you're

Italian so something like like no you're taking what we have I was keen like the

taking what we have I was keen like the

taking what we have I was keen like the go

go

go they goat I don't like so it's a it's

they goat I don't like so it's a it's

they goat I don't like so it's a it's kind of a weird expression in English

kind of a weird expression in English

kind of a weird expression in English but it just means when you're really

but it just means when you're really

but it just means when you're really excited or you're nervous or something

excited or you're nervous or something

excited or you're nervous or something like that you can feel the hair stand up

like that you can feel the hair stand up

like that you can feel the hair stand up on your yeah your arms so the the reason

on your yeah your arms so the the reason

on your yeah your arms so the the reason I have goosebumps is because this is

I have goosebumps is because this is

I have goosebumps is because this is such an exciting story so it like you

such an exciting story so it like you

such an exciting story so it like you you you have it seems like you have a

you you have it seems like you have a

you you have it seems like you have a lot of worry about many different things

lot of worry about many different things

lot of worry about many different things and even many specific things but also

and even many specific things but also

and even many specific things but also this is it's like a fantastic

this is it's like a fantastic

this is it's like a fantastic opportunity for you and also for your

opportunity for you and also for your

opportunity for you and also for your bank so does your does your bank

bank so does your does your bank

bank so does your does your bank recognize this as well are they are they

recognize this as well are they are they

recognize this as well are they are they marketing like specifically for

marketing like specifically for

marketing like specifically for foreigners or this is just like you were

foreigners or this is just like you were

foreigners or this is just like you were working at the bank and they say oh you

working at the bank and they say oh you

working at the bank and they say oh you should go talk to Monica because she's

should go talk to Monica because she's

should go talk to Monica because she's the English speaker no it's all about me

the English speaker no it's all about me

the English speaker no it's all about me because for my bank they know that I can

because for my bank they know that I can

because for my bank they know that I can speak Asian so they know that I have

speak Asian so they know that I have

speak Asian so they know that I have more customers from abroad but to tell

more customers from abroad but to tell

more customers from abroad but to tell the truth my managers not it doesn't

the truth my managers not it doesn't

the truth my managers not it doesn't agree than much because he says that I

agree than much because he says that I

agree than much because he says that I spend too much time helping them to do

spend too much time helping them to do

spend too much time helping them to do things that are not necessarily related

things that are not necessarily related

things that are not necessarily related to the bank so actually you should quit

to the bank so actually you should quit

to the bank so actually you should quit you should all right now I'm you know

you should all right now I'm you know

you should all right now I'm you know here to help you with your English but

here to help you with your English but

here to help you with your English but if I were to give you some business

if I were to give you some business

if I were to give you some business advice I would tell you to quit your job

advice I would tell you to quit your job

advice I would tell you to quit your job at the bank and start your own thing

at the bank and start your own thing

at the bank and start your own thing working directly with I love it very

working directly with I love it very

working directly with I love it very much but yeah it's the bank that gave me

much but yeah it's the bank that gave me

much but yeah it's the bank that gave me the opportunity to meet these people and

the opportunity to meet these people and

the opportunity to meet these people and you know what I think that they they

you know what I think that they they

you know what I think that they they consider me as a reliable and Trust

consider me as a reliable and Trust

consider me as a reliable and Trust trust worth also because I work there

trust worth also because I work there

trust worth also because I work there because if if I could speak English

because if if I could speak English

because if if I could speak English Allah I would meet them in along the

Allah I would meet them in along the

Allah I would meet them in along the street and I would ask them can I help

street and I would ask them can I help

street and I would ask them can I help you with this with your shopping or with

you with this with your shopping or with

you with this with your shopping or with the direction that you have to

the direction that you have to

the direction that you have to to take to go where I want to go you

to take to go where I want to go you

to take to go where I want to go you know maybe they will look me as well

know maybe they will look me as well

know maybe they will look me as well person who is only nosy and so maybe

person who is only nosy and so maybe

person who is only nosy and so maybe it's just because I worked there that I

it's just because I worked there that I

it's just because I worked there that I have all these opportunities and so I'd

have all these opportunities and so I'd

have all these opportunities and so I'd like to connect the two things but you

like to connect the two things but you

like to connect the two things but you can never know what the future holds for

can never know what the future holds for

can never know what the future holds for you so for now I try to still time to my

you so for now I try to still time to my

you so for now I try to still time to my day to learn and practice English and

day to learn and practice English and

day to learn and practice English and when my friend and when this opportunity

when my friend and when this opportunity

when my friend and when this opportunity is come I always try to push myself

is come I always try to push myself

is come I always try to push myself although I'm quite scary and biased of

although I'm quite scary and biased of

although I'm quite scary and biased of course I'm embarrassed but I try to

course I'm embarrassed but I try to

course I'm embarrassed but I try to catch everything because it's such a

catch everything because it's such a

catch everything because it's such a something that makes me feel so go good

something that makes me feel so go good

something that makes me feel so go good because you know everybody is quite

because you know everybody is quite

because you know everybody is quite docile about their own our own skills

docile about their own our own skills

docile about their own our own skills and our own value and yeah the kind of

and our own value and yeah the kind of

and our own value and yeah the kind of things the kind of chance makes me feel

things the kind of chance makes me feel

things the kind of chance makes me feel really proud of myself although as soon

really proud of myself although as soon

really proud of myself although as soon as I finish here I have to make the best

as I finish here I have to make the best

as I finish here I have to make the best cook and clean the house and do the just

cook and clean the house and do the just

cook and clean the house and do the just the the usual thing that ha ha that's a

the the usual thing that ha ha that's a

the the usual thing that ha ha that's a wife and whoever does but inside of me I

wife and whoever does but inside of me I

wife and whoever does but inside of me I have this

beautiful and fantastic experience that

beautiful and fantastic experience that I'd keep with me all the time and that's

I'd keep with me all the time and that's

I'd keep with me all the time and that's why I love having the future I'd love to

why I love having the future I'd love to

why I love having the future I'd love to help people not just foreigners but also

help people not just foreigners but also

help people not just foreigners but also other people to understand better what

other people to understand better what

other people to understand better what what's behind the bank and the bank

what's behind the bank and the bank

what's behind the bank and the bank secrets if I can say this well it sounds

secrets if I can say this well it sounds

secrets if I can say this well it sounds like you have lots of different talents

like you have lots of different talents

like you have lots of different talents and the the reason I mentioned that I'm

and the the reason I mentioned that I'm

and the the reason I mentioned that I'm not not seriously saying that you should

not not seriously saying that you should

not not seriously saying that you should quit your job right now but when I

quit your job right now but when I

quit your job right now but when I listen to people and you kind of you

listen to people and you kind of you

listen to people and you kind of you know not just you but other students so

know not just you but other students so

know not just you but other students so you you are actually providing a

you you are actually providing a

you you are actually providing a Mendes value a very great value to these

Mendes value a very great value to these

Mendes value a very great value to these foreigners that are that are coming and

foreigners that are that are coming and

foreigners that are that are coming and I want you to remember that because when

I want you to remember that because when

I want you to remember that because when you move to a different country really

you move to a different country really

you move to a different country really they they are the ones who are actually

they they are the ones who are actually

they they are the ones who are actually nervous so they're coming there and it's

nervous so they're coming there and it's

nervous so they're coming there and it's not just traveling or asking where is

not just traveling or asking where is

not just traveling or asking where is the bathroom or restaurant they want to

the bathroom or restaurant they want to

the bathroom or restaurant they want to buy property there and and so that is

buy property there and and so that is

buy property there and and so that is actually linked so the the value that

actually linked so the the value that

actually linked so the the value that you can give them is really important

you can give them is really important

you can give them is really important and so I just want you to remember that

and so I just want you to remember that

and so I just want you to remember that to balance the worry that you have in

to balance the worry that you have in

to balance the worry that you have in your mind about like am I using the

your mind about like am I using the

your mind about like am I using the right phrasal verb or am I too formal or

right phrasal verb or am I too formal or

right phrasal verb or am I too formal or not too formal

not too formal

not too formal I think you know I'm not there I've not

I think you know I'm not there I've not

I think you know I'm not there I've not seen you speak at the bank but I would

seen you speak at the bank but I would

seen you speak at the bank but I would imagine like their appreciation is is

imagine like their appreciation is is

imagine like their appreciation is is like up here and you're worried should

like up here and you're worried should

like up here and you're worried should be down here does that make sense yeah

be down here does that make sense yeah

be down here does that make sense yeah absolutely and right because they always

absolutely and right because they always

absolutely and right because they always tell me the last last week I met a new

tell me the last last week I met a new

tell me the last last week I met a new couple because a friend of them told

couple because a friend of them told

couple because a friend of them told them you have to change your account

them you have to change your account

them you have to change your account here to change your bank because we were

here to change your bank because we were

here to change your bank because we were with the other branch where there's

with the other branch where there's

with the other branch where there's Monica who can help you and they said me

Monica who can help you and they said me

Monica who can help you and they said me and I was really touched because they

and I was really touched because they

and I was really touched because they said they said to me that they had such

said they said to me that they had such

said they said to me that they had such a good banking experience and like I

a good banking experience and like I

a good banking experience and like I remember those words

remember those words

remember those words I had them printed there in front of me

I had them printed there in front of me

I had them printed there in front of me because it makes me it made me feel

because it makes me it made me feel

because it makes me it made me feel really grateful and happy but the more

really grateful and happy but the more

really grateful and happy but the more they tell me that I'm good at helping

they tell me that I'm good at helping

they tell me that I'm good at helping them the more I feel is pressure on me

them the more I feel is pressure on me

them the more I feel is pressure on me that next time I might do something more

that next time I might do something more

that next time I might do something more for them and but it's because of my

for them and but it's because of my

for them and but it's because of my nature I'm I'm not a perfect actually

nature I'm I'm not a perfect actually

nature I'm I'm not a perfect actually but I've always tried to do what I think

but I've always tried to do what I think

but I've always tried to do what I think it's worth doing at my best I give

it's worth doing at my best I give

it's worth doing at my best I give myself with everything I I do because I

myself with everything I I do because I

myself with everything I I do because I know myself well and if I don't think I

know myself well and if I don't think I

know myself well and if I don't think I can do

can do

can do my best adjustment don't start I put it

my best adjustment don't start I put it

my best adjustment don't start I put it away because it doesn't matter if

away because it doesn't matter if

away because it doesn't matter if someone thing oh you don't do this thing

someone thing oh you don't do this thing

someone thing oh you don't do this thing because it's quite easy but it's not for

because it's quite easy but it's not for

because it's quite easy but it's not for me it's not what I feel I can commit to

me it's not what I feel I can commit to

me it's not what I feel I can commit to do so as I'm doing is it really wanna as

do so as I'm doing is it really wanna as

do so as I'm doing is it really wanna as you know imagine there are 15 and I

you know imagine there are 15 and I

you know imagine there are 15 and I think if they go to another country and

think if they go to another country and

think if they go to another country and they are lost in that country and they

they are lost in that country and they

they are lost in that country and they meet at least one person who can help

meet at least one person who can help

meet at least one person who can help them I would be so grateful to this

them I would be so grateful to this

them I would be so grateful to this person and the same is for me when I

person and the same is for me when I

person and the same is for me when I meet these people it's not because I

meet these people it's not because I

meet these people it's not because I wanna listen to them

wanna listen to them

wanna listen to them thank to thank me it's because I am

thank to thank me it's because I am

thank to thank me it's because I am already confident in my job but I would

already confident in my job but I would

already confident in my job but I would improve myself and then when I brought

improve myself and then when I brought

improve myself and then when I brought my limits and I wanna put the stick

my limits and I wanna put the stick

my limits and I wanna put the stick higher always higher because I love

higher always higher because I love

higher always higher because I love challenged but my challenge are the same

challenged but my challenge are the same

challenged but my challenge are the same that make me that quite overwhelming and

that make me that quite overwhelming and

that make me that quite overwhelming and so sometimes I feel that I can do

so sometimes I feel that I can do

so sometimes I feel that I can do everything what about if they think I'm

everything what about if they think I'm

everything what about if they think I'm too nosy if I ask them this thing

too nosy if I ask them this thing

too nosy if I ask them this thing because just because I want to help them

because just because I want to help them

because just because I want to help them and one day and the one day they might

and one day and the one day they might

and one day and the one day they might think I want to be curious about their

think I want to be curious about their

think I want to be curious about their lives but this is something that of

lives but this is something that of

lives but this is something that of course as you say they appreciate that

course as you say they appreciate that

course as you say they appreciate that I've tried to do to go the extra mile

I've tried to do to go the extra mile

I've tried to do to go the extra mile for them although I have I am always in

for them although I have I am always in

for them although I have I am always in a short time and my manager sometimes

a short time and my manager sometimes

a short time and my manager sometimes come in the in the in my room and says

come in the in the in my room and says

come in the in the in my room and says are you still with those customers so

are you still with those customers so

are you still with those customers so you are closing a lot of contracts which

you are closing a lot of contracts which

you are closing a lot of contracts which are not of course because it's just

are not of course because it's just

are not of course because it's just talking and try to help them that's what

talking and try to help them that's what

talking and try to help them that's what I think I understand it sounds like you

I think I understand it sounds like you

I think I understand it sounds like you have your you have many things to

have your you have many things to

have your you have many things to balance in your life

balance in your life

balance in your life as you mentioned so you have your

as you mentioned so you have your

as you mentioned so you have your private life your personal family

private life your personal family

private life your personal family life and you have work and you also have

life and you have work and you also have

life and you have work and you also have do I spend enough time with a few

do I spend enough time with a few

do I spend enough time with a few customers or do I spend more time with

customers or do I spend more time with

customers or do I spend more time with other customers and you have to think

other customers and you have to think

other customers and you have to think about many things so the but I hope

about many things so the but I hope

about many things so the but I hope you're seeing from from the people like

you're seeing from from the people like

you're seeing from from the people like I don't think I've ever left a bank and

I don't think I've ever left a bank and

I don't think I've ever left a bank and thought wow that was a great banking

thought wow that was a great banking

thought wow that was a great banking experience I've never had that happened

experience I've never had that happened

experience I've never had that happened before so I think you should be you

before so I think you should be you

before so I think you should be you should listen to that and think you know

should listen to that and think you know

should listen to that and think you know I'm really doing like a good job and not

I'm really doing like a good job and not

I'm really doing like a good job and not because you need to hear that but

because you need to hear that but

because you need to hear that but because it's a valuable service you

because it's a valuable service you

because it's a valuable service you provide for people coming to the bank

provide for people coming to the bank

provide for people coming to the bank and I think you mean you could even you

and I think you mean you could even you

and I think you mean you could even you could tell your bank manager you say hey

could tell your bank manager you say hey

could tell your bank manager you say hey look you worried you're you are worried

look you worried you're you are worried

look you worried you're you are worried about me spending too much time with a

about me spending too much time with a

about me spending too much time with a few people we could actually like charge

few people we could actually like charge

few people we could actually like charge them more just like for the service and

them more just like for the service and

them more just like for the service and I can focus on that specifically you

I can focus on that specifically you

I can focus on that specifically you know just as like you know so we can

know just as like you know so we can

know just as like you know so we can make sure we provide great service or

make sure we provide great service or

make sure we provide great service or you know something like that but just

you know something like that but just

you know something like that but just remember that as when you're worried

remember that as when you're worried

remember that as when you're worried about you know using the right

about you know using the right

about you know using the right vocabulary I think you're getting

vocabulary I think you're getting

vocabulary I think you're getting messages already that you're doing the

messages already that you're doing the

messages already that you're doing the right thing and so I would I would

right thing and so I would I would

right thing and so I would I would continue doing more and continue to

continue doing more and continue to

continue doing more and continue to practice but worry less because as

practice but worry less because as

practice but worry less because as people are feeling that you like to

people are feeling that you like to

people are feeling that you like to serve that's a good thing and people

serve that's a good thing and people

serve that's a good thing and people appreciate that so there's there's

appreciate that so there's there's

appreciate that so there's there's nothing wrong with what you're doing the

nothing wrong with what you're doing the

nothing wrong with what you're doing the only thing I would say is that you pay

only thing I would say is that you pay

only thing I would say is that you pay attention to the way they speak and then

attention to the way they speak and then

attention to the way they speak and then like I talked about in lessons maybe

like I talked about in lessons maybe

like I talked about in lessons maybe you've like heard this tip that I give

you've like heard this tip that I give

you've like heard this tip that I give about repeating back what you hear so if

about repeating back what you hear so if

about repeating back what you hear so if a customer says something like like what

a customer says something like like what

a customer says something like like what did you do yesterday

did you do yesterday

did you do yesterday so you can respond to that but what you

so you can respond to that but what you

so you can respond to that but what you should do is also repeat what you heard

should do is also repeat what you heard

should do is also repeat what you heard as a kind of tricky way of practicing

as a kind of tricky way of practicing

as a kind of tricky way of practicing that you know that speech or that you

that you know that speech or that you

that you know that speech or that you know those the vocabulary whatever it is

know those the vocabulary whatever it is

know those the vocabulary whatever it is so if someone asks you Oh what did you

so if someone asks you Oh what did you

so if someone asks you Oh what did you do yesterday before you respond you

do yesterday before you respond you

do yesterday before you respond you would say out loud to yourself what

would say out loud to yourself what

would say out loud to yourself what I do yesterday and the reason you're

I do yesterday and the reason you're

I do yesterday and the reason you're doing that is just to practice just to

doing that is just to practice just to

doing that is just to practice just to copy their speech without them knowing

copy their speech without them knowing

copy their speech without them knowing that you're copying their speech so that

that you're copying their speech so that

that you're copying their speech so that gives you a chance to practice the

gives you a chance to practice the

gives you a chance to practice the vocabulary and the pronunciation and

vocabulary and the pronunciation and

vocabulary and the pronunciation and then you can give you a response so for

then you can give you a response so for

then you can give you a response so for most people if they're not a teacher

most people if they're not a teacher

most people if they're not a teacher it's not really very helpful to say well

it's not really very helpful to say well

it's not really very helpful to say well why did you say at or not on you know

why did you say at or not on you know

why did you say at or not on you know something like that most people are

something like that most people are

something like that most people are unable to explain why that is so you

unable to explain why that is so you

unable to explain why that is so you might note that and then you know look

might note that and then you know look

might note that and then you know look online or ask someone like me you know

online or ask someone like me you know

online or ask someone like me you know somebody that would be able to help you

somebody that would be able to help you

somebody that would be able to help you with that but the best way is really

with that but the best way is really

with that but the best way is really just to copy what they say and then that

just to copy what they say and then that

just to copy what they say and then that way you can practice and improve and

way you can practice and improve and

way you can practice and improve and kind of and listen very carefully so you

kind of and listen very carefully so you

kind of and listen very carefully so you you already have a great a great

you already have a great a great

you already have a great a great attitude and you're a warm person and

attitude and you're a warm person and

attitude and you're a warm person and you really like to help people and all

you really like to help people and all

you really like to help people and all of those things are great so you don't

of those things are great so you don't

of those things are great so you don't have a problem talking with people in

have a problem talking with people in

have a problem talking with people in fact it sounds like you talk with people

fact it sounds like you talk with people

fact it sounds like you talk with people too much you know from your bank manager

too much you know from your bank manager

too much you know from your bank manager complaining about that I think you're

complaining about that I think you're

complaining about that I think you're doing a great job

doing a great job

doing a great job I would I would pay you more money if I

I would I would pay you more money if I

I would I would pay you more money if I were your bank manager but again you

were your bank manager but again you

were your bank manager but again you don't you don't have anything to worry

don't you don't have anything to worry

don't you don't have anything to worry about and i think when i when i read

about and i think when i when i read

about and i think when i when i read your your mail a while back we get lots

your your mail a while back we get lots

your your mail a while back we get lots of requests from learners about hey can

of requests from learners about hey can

of requests from learners about hey can you make an a lesson for airline pilots

you make an a lesson for airline pilots

you make an a lesson for airline pilots can you make a lesson for doctors can

can you make a lesson for doctors can

can you make a lesson for doctors can you make a lesson for accountants or

you make a lesson for accountants or

you make a lesson for accountants or something like that so we can't you know

something like that so we can't you know

something like that so we can't you know make specific lessons for everybody but

make specific lessons for everybody but

make specific lessons for everybody but often people are worried more kind of

often people are worried more kind of

often people are worried more kind of like you said like about all these these

like you said like about all these these

like you said like about all these these little things that are happening that

little things that are happening that

little things that are happening that the other person really isn't isn't

the other person really isn't isn't

the other person really isn't isn't caring about so these customers are

caring about so these customers are

caring about so these customers are coming to to italy you know they maybe

coming to to italy you know they maybe

coming to to italy you know they maybe they have some they saw some movie about

they have some they saw some movie about

they have some they saw some movie about I don't know Tuscany or you know

I don't know Tuscany or you know

I don't know Tuscany or you know something like that like some something

something like that like some something

something like that like some something and it's it's like like a kind of a

and it's it's like like a kind of a

and it's it's like like a kind of a fantasy for them as well so the last

fantasy for them as well so the last

fantasy for them as well so the last thing they are thinking about is like if

thing they are thinking about is like if

thing they are thinking about is like if you used a phrasal verb correctly or not

you used a phrasal verb correctly or not

you used a phrasal verb correctly or not they just want it they want to feel that

they just want it they want to feel that

they just want it they want to feel that like you are there to take care of them

like you are there to take care of them

like you are there to take care of them and that's the most important thing and

and that's the most important thing and

and that's the most important thing and if you remember that idea it will help

if you remember that idea it will help

if you remember that idea it will help you relax and then that will help you

you relax and then that will help you

you relax and then that will help you just serve your customers better you'll

just serve your customers better you'll

just serve your customers better you'll have more fun at work and then your mind

have more fun at work and then your mind

have more fun at work and then your mind won't be thinking about all these

won't be thinking about all these

won't be thinking about all these so remember just remember this idea

so remember just remember this idea

so remember just remember this idea because when you are when you are in

because when you are when you are in

because when you are when you are in your own head thinking about your

your own head thinking about your

your own head thinking about your worries or whatever then you're not

worries or whatever then you're not

worries or whatever then you're not providing good service so if you want to

providing good service so if you want to

providing good service so if you want to give the best service you can stay out

give the best service you can stay out

give the best service you can stay out of your own mind and just focus on

of your own mind and just focus on

of your own mind and just focus on people when they are there and the

people when they are there and the

people when they are there and the language will develop naturally yeah I I

language will develop naturally yeah I I

language will develop naturally yeah I I realized that I have to sorry I have to

realized that I have to sorry I have to

realized that I have to sorry I have to think more about my customers and less

think more about my customers and less

think more about my customers and less about me because if I think too much

about me because if I think too much

about me because if I think too much about how I sound to them then I get

about how I sound to them then I get

about how I sound to them then I get nervous and I start forgetting the words

nervous and I start forgetting the words

nervous and I start forgetting the words and the expressions but if I try that

and the expressions but if I try that

and the expressions but if I try that that's hard but I have to practice this

that's hard but I have to practice this

that's hard but I have to practice this kind of switch from being an English

kind of switch from being an English

kind of switch from being an English comes to the foreign customers to being

comes to the foreign customers to being

comes to the foreign customers to being a consultant and a counselor or someone

a consultant and a counselor or someone

a consultant and a counselor or someone who'd like to help balancing the work

who'd like to help balancing the work

who'd like to help balancing the work and the advice that they are there to

and the advice that they are there to

and the advice that they are there to take from me yeah thank you so much

take from me yeah thank you so much

take from me yeah thank you so much thanks so much for all it's also a kind

thanks so much for all it's also a kind

thanks so much for all it's also a kind of a psychological technique when you

of a psychological technique when you

of a psychological technique when you kind of mirror a mirror what other

kind of mirror a mirror what other

kind of mirror a mirror what other people do because if for instance if

people do because if for instance if

people do because if for instance if they write me an email and they start

they write me an email and they start

they write me an email and they start with hi Monica but I start with good

with hi Monica but I start with good

with hi Monica but I start with good morning miss miss the missus grace it's

morning miss miss the missus grace it's

morning miss miss the missus grace it's different it's putting too much distance

different it's putting too much distance

different it's putting too much distance from me to them and stand I should copy

from me to them and stand I should copy

from me to them and stand I should copy how they act in order to make them feel

how they act in order to make them feel

how they act in order to make them feel them feel more close to the situation to

them feel more close to the situation to

them feel more close to the situation to me and then the same way I might feel

me and then the same way I might feel

me and then the same way I might feel more relaxed and more comfortable

more relaxed and more comfortable

more relaxed and more comfortable speaking the language and understanding

speaking the language and understanding

speaking the language and understanding more and remembering more of what they

more and remembering more of what they

more and remembering more of what they say it's it's it's prayer you you

say it's it's it's prayer you you

say it's it's it's prayer you you underst

underst

underst and perfectly and you're you're hearing

and perfectly and you're you're hearing

and perfectly and you're you're hearing it from that from that situation so if a

it from that from that situation so if a

it from that from that situation so if a client mails you and they say hi Monica

client mails you and they say hi Monica

client mails you and they say hi Monica then you can respond with hi you know hi

then you can respond with hi you know hi

then you can respond with hi you know hi whatever that person's name is so like

whatever that person's name is so like

whatever that person's name is so like as you're kind of letting the customer

as you're kind of letting the customer

as you're kind of letting the customer lead the level of politeness and so you

lead the level of politeness and so you

lead the level of politeness and so you can just repeat like really just repeat

can just repeat like really just repeat

can just repeat like really just repeat back what what you're hearing and that's

back what what you're hearing and that's

back what what you're hearing and that's I mean that's the same thing I do when I

I mean that's the same thing I do when I

I mean that's the same thing I do when I speak Japanese when I'm and we call that

speak Japanese when I'm and we call that

speak Japanese when I'm and we call that rapport also so the the idea of having a

rapport also so the the idea of having a

rapport also so the the idea of having a good connection with the other person

good connection with the other person

good connection with the other person you don't want to copy everything they

you don't want to copy everything they

you don't want to copy everything they do but you notice if you go to a cafe in

do but you notice if you go to a cafe in

do but you notice if you go to a cafe in your village maybe you see two to women

your village maybe you see two to women

your village maybe you see two to women they're good friends they're sitting and

they're good friends they're sitting and

they're good friends they're sitting and talking they're both you know sitting

talking they're both you know sitting

talking they're both you know sitting like this with their hand on their Qi

like this with their hand on their Qi

like this with their hand on their Qi and they're both looking they're

and they're both looking they're

and they're both looking they're mirroring each other so they're making

mirroring each other so they're making

mirroring each other so they're making that that connection and when you when

that that connection and when you when

that that connection and when you when you do it purposefully you try to do

you do it purposefully you try to do

you do it purposefully you try to do that then people like the other person

that then people like the other person

that then people like the other person might not realize it but like they feel

might not realize it but like they feel

might not realize it but like they feel like wow I really have a good connection

like wow I really have a good connection

like wow I really have a good connection with this person so again we'll wrap

with this person so again we'll wrap

with this person so again we'll wrap this up so we'll wrap up this

this up so we'll wrap up this

this up so we'll wrap up this conversation with with these ideas

conversation with with these ideas

conversation with with these ideas you're already doing everything well

you're already doing everything well

you're already doing everything well just stay out of your own head and

just stay out of your own head and

just stay out of your own head and remember that like use you you have kind

remember that like use you you have kind

remember that like use you you have kind of two ideas one is that you want to

of two ideas one is that you want to

of two ideas one is that you want to serve people better and and if you if

serve people better and and if you if

serve people better and and if you if you have that idea of wanting to serve

you have that idea of wanting to serve

you have that idea of wanting to serve people better part of that is getting

people better part of that is getting

people better part of that is getting out of your own head so it's it's like

out of your own head so it's it's like

out of your own head so it's it's like it's a good idea for the customer if you

it's a good idea for the customer if you

it's a good idea for the customer if you relax so if you remember that idea that

relax so if you remember that idea that

relax so if you remember that idea that will that will help you it shouldn't be

will that will help you it shouldn't be

will that will help you it shouldn't be that hard because it's it's benefiting

that hard because it's it's benefiting

that hard because it's it's benefiting them so if you want to give good service

them so if you want to give good service

them so if you want to give good service then relax stay out of your mind stop

then relax stay out of your mind stop

then relax stay out of your mind stop worrying about things and just focus on

worrying about things and just focus on

worrying about things and just focus on on the customer and I think you will

on the customer and I think you will

on the customer and I think you will your mind will kind of open up and you

your mind will kind of open up and you

your mind will kind of open up and you will become more aware and again

will become more aware and again

will become more aware and again practice repeating and another good

practice repeating and another good

practice repeating and another good reason to repeat is because it keeps you

reason to repeat is because it keeps you

reason to repeat is because it keeps you aware and focused on the conversation so

aware and focused on the conversation so

aware and focused on the conversation so you have to say back to them what

you have to say back to them what

you have to say back to them what they're saying so don't do that all the

they're saying so don't do that all the

they're saying so don't do that all the time but you know just sometimes if you

time but you know just sometimes if you

time but you know just sometimes if you notice an interesting phrase or

notice an interesting phrase or

notice an interesting phrase or something or they said something and so

something or they said something and so

something or they said something and so there are lots of great rate great

there are lots of great rate great

there are lots of great rate great reasons to do that but I think you've

reasons to do that but I think you've

reasons to do that but I think you've got you've got the whole package you've

got you've got the whole package you've

got you've got the whole package you've got clients that like you that they are

got clients that like you that they are

got clients that like you that they are recommending you and I think that's

recommending you and I think that's

recommending you and I think that's fantastic so everything sounds like it's

fantastic so everything sounds like it's

fantastic so everything sounds like it's it's doing a great job you are fantastic

it's doing a great job you are fantastic

it's doing a great job you are fantastic too and thank you very very much for all

too and thank you very very much for all

too and thank you very very much for all the YouTube videos that you give out to

the YouTube videos that you give out to

the YouTube videos that you give out to us for free thank you so much for this

us for free thank you so much for this

us for free thank you so much for this beautiful food occasion and I really

beautiful food occasion and I really

beautiful food occasion and I really hope that you will continue doing

hope that you will continue doing

hope that you will continue doing everything like you are doing and best

everything like you are doing and best

everything like you are doing and best wishes for your beautiful daughters and

wishes for your beautiful daughters and

wishes for your beautiful daughters and your family I love them yeah thank you

your family I love them yeah thank you

your family I love them yeah thank you very much well if we buy a place in

very much well if we buy a place in

very much well if we buy a place in Italy I know where to go to do my

Italy I know where to go to do my

Italy I know where to go to do my banking now I'm here waiting for all of

banking now I'm here waiting for all of

banking now I'm here waiting for all of you alright well I will say goodbye for

you alright well I will say goodbye for

you alright well I will say goodbye for now but thank you so much and I hope the

now but thank you so much and I hope the

now but thank you so much and I hope the people watching this when I put this up

people watching this when I put this up

people watching this when I put this up on YouTube appreciate there are a lot of

on YouTube appreciate there are a lot of

on YouTube appreciate there are a lot of good things in this conversation a lot

good things in this conversation a lot

good things in this conversation a lot of great things that you said as well

of great things that you said as well

of great things that you said as well your English is great and and people

your English is great and and people

your English is great and and people need to remember that it's it's not so

need to remember that it's it's not so

need to remember that it's it's not so much about learning like if you if you

much about learning like if you if you

much about learning like if you if you already know a lot of the language even

already know a lot of the language even

already know a lot of the language even if you don't speak very much it's more

if you don't speak very much it's more

if you don't speak very much it's more about relaxing and allowing yourself to

about relaxing and allowing yourself to

about relaxing and allowing yourself to speak without trying to worry so much

speak without trying to worry so much

speak without trying to worry so much about are you correct or all those

about are you correct or all those

about are you correct or all those things all the time because most people

things all the time because most people

things all the time because most people don't worry about it you are really

don't worry about it you are really

don't worry about it you are really great to have people relaxing because

great to have people relaxing because

great to have people relaxing because it's not common to speak to a famous

it's not common to speak to a famous

it's not common to speak to a famous youtuber but myself feel comfortable and

youtuber but myself feel comfortable and

youtuber but myself feel comfortable and so I wish my customers thank you so much

so I wish my customers thank you so much

so I wish my customers thank you so much oh absolutely how do you feel right now

oh absolutely how do you feel right now

oh absolutely how do you feel right now I think comfortable still nervous but so

I think comfortable still nervous but so

I think comfortable still nervous but so had so problem what you told me and what

had so problem what you told me and what

had so problem what you told me and what I asked you because you gave me really

I asked you because you gave me really

I asked you because you gave me really valuable feedback and I look forward to

valuable feedback and I look forward to

valuable feedback and I look forward to use them as soon as possible thank you

use them as soon as possible thank you

use them as soon as possible thank you absolutely we'll take take take take

absolutely we'll take take take take

absolutely we'll take take take take like a week you know when you go back to

like a week you know when you go back to

like a week you know when you go back to work and just try try practicing like

work and just try try practicing like

work and just try try practicing like number one staying out of your head

number one staying out of your head

number one staying out of your head and number two repeating back what

and number two repeating back what

and number two repeating back what people are saying and kind of like a

people are saying and kind of like a

people are saying and kind of like a tricky way to especially those phrases

tricky way to especially those phrases

tricky way to especially those phrases that you want to practice and I think

that you want to practice and I think

that you want to practice and I think you'll see improvement very

you'll see improvement very

you'll see improvement very thank you thank you so much okay we'll

thank you thank you so much okay we'll

thank you thank you so much okay we'll enjoy the rest of your weekend and I'll

enjoy the rest of your weekend and I'll

enjoy the rest of your weekend and I'll see you in the next lessons you too bye

see you in the next lessons you too bye

see you in the next lessons you too bye bye

bye

bye okay bye Veronica well I hope you

okay bye Veronica well I hope you

okay bye Veronica well I hope you enjoyed that conversation it was a lot

enjoyed that conversation it was a lot

enjoyed that conversation it was a lot of fun getting to sit and talk with

of fun getting to sit and talk with

of fun getting to sit and talk with Monica for a while I hope it also gives

Monica for a while I hope it also gives

Monica for a while I hope it also gives you some insight about what the life of

you some insight about what the life of

you some insight about what the life of a guide is like I don't really get to do

a guide is like I don't really get to do

a guide is like I don't really get to do much one-on-one practicing with people

much one-on-one practicing with people

much one-on-one practicing with people because we help so many people it's just

because we help so many people it's just

because we help so many people it's just physically impossible for me to work

physically impossible for me to work

physically impossible for me to work with thousands of people individually

with thousands of people individually

with thousands of people individually but I hope watching that gave you a lot

but I hope watching that gave you a lot

but I hope watching that gave you a lot of good insight into your own learning

of good insight into your own learning

of good insight into your own learning how a guide works with someone and how

how a guide works with someone and how

how a guide works with someone and how you can really think kind of in a

you can really think kind of in a

you can really think kind of in a broader way about how you're learning as

broader way about how you're learning as

broader way about how you're learning as well so why you're learning and how you

well so why you're learning and how you

well so why you're learning and how you can apply those same kinds of lessons in

can apply those same kinds of lessons in

can apply those same kinds of lessons in your life especially if you tend to

your life especially if you tend to

your life especially if you tend to think too much you're kind of in your

think too much you're kind of in your

think too much you're kind of in your own head and you make make yourself

own head and you make make yourself

own head and you make make yourself worried about you know am i pronouncing

worried about you know am i pronouncing

worried about you know am i pronouncing things correctly are other people

things correctly are other people

things correctly are other people judging me other things like that so if

judging me other things like that so if

judging me other things like that so if you'd like to learn more about how

you'd like to learn more about how

you'd like to learn more about how Monica is also improving not just the

Monica is also improving not just the

Monica is also improving not just the mindset but also the step-by-step

mindset but also the step-by-step

mindset but also the step-by-step lessons she uses you can click on the

lessons she uses you can click on the

lessons she uses you can click on the link in this video to see more about the

link in this video to see more about the

link in this video to see more about the fluency course and I hopefully hopefully

fluency course and I hopefully hopefully

fluency course and I hopefully hopefully I get to see you in more videos in the

I get to see you in more videos in the

I get to see you in more videos in the future if you like this video do comment

future if you like this video do comment

future if you like this video do comment down below let me know what you enjoyed

down below let me know what you enjoyed

down below let me know what you enjoyed about it what kind of valuable gold

about it what kind of valuable gold

about it what kind of valuable gold nuggets you found from it anything that

nuggets you found from it anything that

nuggets you found from it anything that really changed the way you think about

really changed the way you think about

really changed the way you think about learning and other maybe tips that you

learning and other maybe tips that you

learning and other maybe tips that you might want to share with other people so

might want to share with other people so

might want to share with other people so let me know if you liked it and if you'd

let me know if you liked it and if you'd

let me know if you liked it and if you'd like to see more of these conversations

like to see more of these conversations

like to see more of these conversations in the future have a fantastic day and

in the future have a fantastic day and

in the future have a fantastic day and I'll see you in the next video bye bye

I'll see you in the next video bye bye

I'll see you in the next video bye bye click on a link in the upper right of

click on a link in the upper right of

click on a link in the upper right of this video or on the link in the

this video or on the link in the

this video or on the link in the description below this video to take our

description below this video to take our

description below this video to take our quick fluency quiz it takes less than a

quick fluency quiz it takes less than a

quick fluency quiz it takes less than a minute and we'll use your answers to

minute and we'll use your answers to

minute and we'll use your answers to give you the best advice possible in a

give you the best advice possible in a

give you the best advice possible in a free personalized guide you can use to

free personalized guide you can use to

free personalized guide you can use to speak better English today

speak better English today

speak better English today be sure to like this video if you

be sure to like this video if you

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