Conversational Business English - English for Customer Service and Call Centers - EnglishAnyone.com

hi there I'm drew badger the

hi there I'm drew badger the world's number one english

world's number one english

world's number one english fluency guide and it is a

fluency guide and it is a

fluency guide and it is a pleasure to welcome you to

pleasure to welcome you to

pleasure to welcome you to something new on the channel as

something new on the channel as

something new on the channel as I usually do and in the same way

I usually do and in the same way

I usually do and in the same way that i recommend you try

that i recommend you try

that i recommend you try different things you try using

different things you try using

different things you try using your English try using different

your English try using different

your English try using different expressions even different

expressions even different

expressions even different accents until you find something

accents until you find something

accents until you find something that really fits and something

that really fits and something

that really fits and something that really works well for you

that really works well for you

that really works well for you I do the same thing on the

I do the same thing on the

I do the same thing on the YouTube channel because we have

YouTube channel because we have

YouTube channel because we have lots of different learners that

lots of different learners that

lots of different learners that come to the channel and the most

come to the channel and the most

come to the channel and the most of them are at roughly the same

of them are at roughly the same

of them are at roughly the same level usually intermediate

level usually intermediate

level usually intermediate learners that want to become

learners that want to become

learners that want to become fluent speakers they have kind

fluent speakers they have kind

fluent speakers they have kind of different reasons for wanting

of different reasons for wanting

of different reasons for wanting to get fluent

to get fluent

to get fluent so some of them maybe it's for

so some of them maybe it's for

so some of them maybe it's for business some of them are just

business some of them are just

business some of them are just for personal reasons maybe

for personal reasons maybe

for personal reasons maybe you're over 80 years old like

you're over 80 years old like

you're over 80 years old like some of our learners are and

some of our learners are and

some of our learners are and they just really like learning

they just really like learning

they just really like learning for fun

for fun

for fun so for all of these people we

so for all of these people we

so for all of these people we try to experiment with different

try to experiment with different

try to experiment with different things and see what people enjoy

things and see what people enjoy

things and see what people enjoy but in this video i wanted to

but in this video i wanted to

but in this video i wanted to try something I haven't done on

try something I haven't done on

try something I haven't done on the channel before I don't

the channel before I don't

the channel before I don't really talk about business

really talk about business

really talk about business english and I'll explain why in

english and I'll explain why in

english and I'll explain why in a minute but this thing because

a minute but this thing because

a minute but this thing because I continue to get requests for

I continue to get requests for

I continue to get requests for things like this

things like this

things like this I thought it would be a good

I thought it would be a good

I thought it would be a good idea to bring this up in a video

idea to bring this up in a video

idea to bring this up in a video lesson

lesson

lesson so we're going to talk about

so we're going to talk about

so we're going to talk about what i call conversational

what i call conversational

what i call conversational business English conversational

business English conversational

business English conversational business english now one of the

business english now one of the

business english now one of the most important things I want you

most important things I want you

most important things I want you to know about learning business

to know about learning business

to know about learning business english and again this is the

english and again this is the

english and again this is the reason i don't really cover

reason i don't really cover

reason i don't really cover specific business english is

specific business english is

specific business english is because there isn't really well

because there isn't really well

because there isn't really well they're kind of two problems the

they're kind of two problems the

they're kind of two problems the first one is that there may be

first one is that there may be

first one is that there may be specific things for your

specific things for your

specific things for your industry

industry

industry maybe you work at a call center

maybe you work at a call center

maybe you work at a call center maybe you're a doctor or a

maybe you're a doctor or a

maybe you're a doctor or a lawyer or a web designer or

lawyer or a web designer or

lawyer or a web designer or whatever else you may happen to

whatever else you may happen to

whatever else you may happen to be there a specific technical

be there a specific technical

be there a specific technical language that really is kind of

language that really is kind of

language that really is kind of too specific for what we do on

too specific for what we do on

too specific for what we do on this channel and I don't really

this channel and I don't really

this channel and I don't really want to make something just for

want to make something just for

want to make something just for doctors are just for whatever

doctors are just for whatever

doctors are just for whatever so I like to keep things broad

so I like to keep things broad

so I like to keep things broad enough that lots of people in

enough that lots of people in

enough that lots of people in different industries can use

different industries can use

different industries can use them especially for specific

them especially for specific

them especially for specific business purposes but the other

business purposes but the other

business purposes but the other reason that I don't really talk

reason that I don't really talk

reason that I don't really talk about quote unquote business

about quote unquote business

about quote unquote business english so much is that the

english so much is that the

english so much is that the truth is that when you're even

truth is that when you're even

truth is that when you're even dealing in a business capacity

dealing in a business capacity

dealing in a business capacity with people that you're still

with people that you're still

with people that you're still dealing with people

dealing with people

dealing with people lots of people if they try to

lots of people if they try to

lots of people if they try to think about selling to other

think about selling to other

think about selling to other businesses are getting people to

businesses are getting people to

businesses are getting people to do things in a business rather

do things in a business rather

do things in a business rather than trying to sell to an

than trying to sell to an

than trying to sell to an individual they think they have

individual they think they have

individual they think they have to sell in a different special

to sell in a different special

to sell in a different special way or you some kind of special

way or you some kind of special

way or you some kind of special vocabulary and this is the

vocabulary and this is the

vocabulary and this is the business English that lots of

business English that lots of

business English that lots of people would like you to learn

people would like you to learn

people would like you to learn so people make money selling

so people make money selling

so people make money selling business english courses when

business english courses when

business english courses when really what you should be using

really what you should be using

really what you should be using is the conversational business

is the conversational business

is the conversational business English that I use when I'm just

English that I use when I'm just

English that I use when I'm just doing regular business i'm

doing regular business i'm

doing regular business i'm talking with people or I'm

talking with people or I'm

talking with people or I'm sending out emails or anything

sending out emails or anything

sending out emails or anything like that so I'm communicating

like that so I'm communicating

like that so I'm communicating with people in a professional

with people in a professional

with people in a professional way but i'm still being casual

way but i'm still being casual

way but i'm still being casual about it

about it

about it and this is one of the really

and this is one of the really

and this is one of the really nice things about English so

nice things about English so

nice things about English so Japanese as an example this is

Japanese as an example this is

Japanese as an example this is something where you really have

something where you really have

something where you really have a very specific way of

a very specific way of

a very specific way of communicating with people

communicating with people

communicating with people especially in business

especially in business

especially in business situations and there's a whole

situations and there's a whole

situations and there's a whole separate level of the language

separate level of the language

separate level of the language that you have to understand if

that you have to understand if

that you have to understand if you don't know that then people

you don't know that then people

you don't know that then people will look at you in a different

will look at you in a different

will look at you in a different way so it's really a much more

way so it's really a much more

way so it's really a much more stark contrast between regular

stark contrast between regular

stark contrast between regular conversational Japanese and then

conversational Japanese and then

conversational Japanese and then what's professional but in

what's professional but in

what's professional but in English these two were really

English these two were really

English these two were really quite close together so there

quite close together so there

quite close together so there are some really more

are some really more

are some really more professional sounding things you

professional sounding things you

professional sounding things you say but really in order to

say but really in order to

say but really in order to persuade people to get people to

persuade people to get people to

persuade people to get people to take action whether this is

take action whether this is

take action whether this is within your own company or this

within your own company or this

within your own company or this is clients or customers or

is clients or customers or

is clients or customers or whomever else you're dealing

whomever else you're dealing

whomever else you're dealing with

with

with it's really important to use the

it's really important to use the

it's really important to use the kind of casual or conversational

kind of casual or conversational

kind of casual or conversational business english and this is

business english and this is

business english and this is where your blending the two of

where your blending the two of

where your blending the two of them together

them together

them together so you're able to use things and

so you're able to use things and

so you're able to use things and people often ask me about this

people often ask me about this

people often ask me about this as well is it okay if I use the

as well is it okay if I use the

as well is it okay if I use the things like what i teach and

things like what i teach and

things like what i teach and master English conversation is

master English conversation is

master English conversation is it okay if we use those in

it okay if we use those in

it okay if we use those in business situations as well and

business situations as well and

business situations as well and yes most of the time it is

yes most of the time it is

yes most of the time it is unless I specifically say in a

unless I specifically say in a

unless I specifically say in a video lesson that it's not so I

video lesson that it's not so I

video lesson that it's not so I thought I would give you one

thought I would give you one

thought I would give you one thing just to test this idea to

thing just to test this idea to

thing just to test this idea to see if people are interested in

see if people are interested in

see if people are interested in learning more conversational

learning more conversational

learning more conversational business english and if you are

business english and if you are

business english and if you are i can make some more videos

i can make some more videos

i can make some more videos about it so if you like this

about it so if you like this

about it so if you like this video do

video do

video do click that like button do put

click that like button do put

click that like button do put down in the comments below this

down in the comments below this

down in the comments below this video about specific situations

video about specific situations

video about specific situations you like to learn and if it's

you like to learn and if it's

you like to learn and if it's not too specific

not too specific

not too specific probably the best responses i

probably the best responses i

probably the best responses i could get our things that I can

could get our things that I can

could get our things that I can help learn a whole bunch of

help learn a whole bunch of

help learn a whole bunch of people in different industries

people in different industries

people in different industries with so this could be customer

with so this could be customer

with so this could be customer service and what kinds of things

service and what kinds of things

service and what kinds of things they can use

they can use

they can use or when you're dealing with

or when you're dealing with

or when you're dealing with customers or sales or certain

customers or sales or certain

customers or sales or certain things like that certain ways of

things like that certain ways of

things like that certain ways of motivating people and these are

motivating people and these are

motivating people and these are exactly the same kind of

exactly the same kind of

exactly the same kind of conversations again that i teach

conversations again that i teach

conversations again that i teach and master English conversation

and master English conversation

and master English conversation and that I used successfully in

and that I used successfully in

and that I used successfully in my own business

my own business

my own business so let's get started today I

so let's get started today I

so let's get started today I thought I would kind of take a

thought I would kind of take a

thought I would kind of take a few things that are for customer

few things that are for customer

few things that are for customer service and you can use these

service and you can use these

service and you can use these whether you're a waitress or

whether you're a waitress or

whether you're a waitress or waiter working at a restaurant

waiter working at a restaurant

waiter working at a restaurant or if you're doing a call

or if you're doing a call

or if you're doing a call service employee job something

service employee job something

service employee job something like that where you have to deal

like that where you have to deal

like that where you have to deal with customer service on the

with customer service on the

with customer service on the phone or if you're sending

phone or if you're sending

phone or if you're sending emails that kind of thing it

emails that kind of thing it

emails that kind of thing it doesn't really matter even if

doesn't really matter even if

doesn't really matter even if you're talking on the phone but

you're talking on the phone but

you're talking on the phone but again these are conversational

again these are conversational

again these are conversational ways of expressing normal things

ways of expressing normal things

ways of expressing normal things that you could say in a more

that you could say in a more

that you could say in a more professional sounding way but i

professional sounding way but i

professional sounding way but i guess at the base of things at

guess at the base of things at

guess at the base of things at the base the most important

the base the most important

the base the most important thing you have to remember about

thing you have to remember about

thing you have to remember about all this is that you're talking

all this is that you're talking

all this is that you're talking to a particular person number

to a particular person number

to a particular person number one but you should kind of speak

one but you should kind of speak

one but you should kind of speak with that person how they expect

with that person how they expect

with that person how they expect to be spoken to

to be spoken to

to be spoken to so what this means is that when

so what this means is that when

so what this means is that when you're dealing with maybe a

you're dealing with maybe a

you're dealing with maybe a casual situation as i am usually

casual situation as i am usually

casual situation as i am usually in business then i'm using

in business then i'm using

in business then i'm using casual language but if you're

casual language but if you're

casual language but if you're speaking with someone and

speaking with someone and

speaking with someone and they're very professional and

they're very professional and

they're very professional and you you look at their language

you you look at their language

you you look at their language and they see wow this is a

and they see wow this is a

and they see wow this is a really very professional person

really very professional person

really very professional person and they're really trying to use

and they're really trying to use

and they're really trying to use a lot of difficult and very

a lot of difficult and very

a lot of difficult and very formal language that you should

formal language that you should

formal language that you should mirror that kind of thing but

mirror that kind of thing but

mirror that kind of thing but again in English

again in English

again in English most people are giving the kind

most people are giving the kind

most people are giving the kind of casual business english and

of casual business english and

of casual business english and using those expressions that you

using those expressions that you

using those expressions that you would still here in a regular

would still here in a regular

would still here in a regular conversation but it's just in a

conversation but it's just in a

conversation but it's just in a business setting so I thought

business setting so I thought

business setting so I thought the first one I would give again

the first one I would give again

the first one I would give again all three of these I'll just

all three of these I'll just

all three of these I'll just cover three things that are

cover three things that are

cover three things that are related for customer service and

related for customer service and

related for customer service and the first one is could you give

the first one is could you give

the first one is could you give me a moment

me a moment

me a moment or could you give me a minute

or could you give me a minute

or could you give me a minute now any time someone asks you

now any time someone asks you

now any time someone asks you anything whether you're a waiter

anything whether you're a waiter

anything whether you're a waiter if like let's say someone asks i

if like let's say someone asks i

if like let's say someone asks i might may I you know can I get

might may I you know can I get

might may I you know can I get some help over here like you're

some help over here like you're

some help over here like you're a staff person at a clothing

a staff person at a clothing

a staff person at a clothing store or something like that

store or something like that

store or something like that where you're on the phone and

where you're on the phone and

where you're on the phone and people are asking you for your

people are asking you for your

people are asking you for your time or they're asking you a

time or they're asking you a

time or they're asking you a question and maybe you want them

question and maybe you want them

question and maybe you want them to wait for a second you can

to wait for a second you can

to wait for a second you can just say oh could you give me a

just say oh could you give me a

just say oh could you give me a minute

minute

minute and when this blends it becomes

and when this blends it becomes

and when this blends it becomes could jus

could jus

could jus could you give me a minute could

could you give me a minute could

could you give me a minute could you give me a minute

you give me a minute

you give me a minute or could you give me a moment

or could you give me a moment

or could you give me a moment one of those things

one of those things

one of those things could you give me a moment could

could you give me a moment could

could you give me a moment could you give me a minute now you can

you give me a minute now you can

you give me a minute now you can also talk about kind of related

also talk about kind of related

also talk about kind of related to this is let me check on that

to this is let me check on that

to this is let me check on that let me check on that so as an

let me check on that so as an

let me check on that so as an example i'm in a restaurant on a

example i'm in a restaurant on a

example i'm in a restaurant on a server there and someone says oh

server there and someone says oh

server there and someone says oh can I get like a special

can I get like a special

can I get like a special vegetarian order of this you

vegetarian order of this you

vegetarian order of this you know noodle dish or something

know noodle dish or something

know noodle dish or something like that

like that

like that I say Oh could you give me a

I say Oh could you give me a

I say Oh could you give me a moment let me check on that

moment let me check on that

moment let me check on that let me check on that or the same

let me check on that or the same

let me check on that or the same thing if i'm doing sales all

thing if i'm doing sales all

thing if i'm doing sales all over a computer or by email or

over a computer or by email or

over a computer or by email or telephone and someone is asking

telephone and someone is asking

telephone and someone is asking a question about something I'm

a question about something I'm

a question about something I'm asking okay i'm going to answer

asking okay i'm going to answer

asking okay i'm going to answer them but first let me check on

them but first let me check on

them but first let me check on that

that

that so to check on something this

so to check on something this

so to check on something this means to check that finger to

means to check that finger to

means to check that finger to get verification about something

get verification about something

get verification about something but again it's a perfectly fine

but again it's a perfectly fine

but again it's a perfectly fine situation or a perfectly fine

situation or a perfectly fine

situation or a perfectly fine phrase used for business

phrase used for business

phrase used for business situations so let me check on

situations so let me check on

situations so let me check on that for you can i check on that

that for you can i check on that

that for you can i check on that for you

for you

for you so again if I'm the server at a

so again if I'm the server at a

so again if I'm the server at a restaurant oh let me check on

restaurant oh let me check on

restaurant oh let me check on that for you like if you say oh

that for you like if you say oh

that for you like if you say oh I've been waiting for my food

I've been waiting for my food

I've been waiting for my food for 10 minutes do you know where

for 10 minutes do you know where

for 10 minutes do you know where it is or how much longer will it

it is or how much longer will it

it is or how much longer will it take

take

take Oh could you give me a moment

Oh could you give me a moment

Oh could you give me a moment let me check on that and then

let me check on that and then

let me check on that and then after you say that let me check

after you say that let me check

after you say that let me check on that you can reassure people

on that you can reassure people

on that you can reassure people that i will quickly come back

that i will quickly come back

that i will quickly come back with an answer and i will say I

with an answer and i will say I

with an answer and i will say I i will be right back or I will

i will be right back or I will

i will be right back or I will get back to you to be right back

get back to you to be right back

get back to you to be right back or to get back to you

or to get back to you

or to get back to you so to reply to reply or to

so to reply to reply or to

so to reply to reply or to respond to someone

respond to someone

respond to someone this is really just a normal

this is really just a normal

this is really just a normal everyday word you can use to

everyday word you can use to

everyday word you can use to reply or to respond but casually

reply or to respond but casually

reply or to respond but casually and conversationally even in

and conversationally even in

and conversationally even in conversational business English

conversational business English

conversational business English you can talk about getting back

you can talk about getting back

you can talk about getting back to someone so if someone sends

to someone so if someone sends

to someone so if someone sends you an email or they ask you a

you an email or they ask you a

you an email or they ask you a question

question

question you can say oh could you give me

you can say oh could you give me

you can say oh could you give me a moment let me check on that

a moment let me check on that

a moment let me check on that I'll get right back to you or

I'll get right back to you or

I'll get right back to you or I'll get back to you

I'll get back to you

I'll get back to you so i'll check on something for

so i'll check on something for

so i'll check on something for you and i'll get back to you

you and i'll get back to you

you and i'll get back to you so if i go to a shoe store for

so if i go to a shoe store for

so if i go to a shoe store for example maybe the clerk is there

example maybe the clerk is there

example maybe the clerk is there and I say oh do you have this

and I say oh do you have this

and I say oh do you have this shoe in size 18 or whatever my

shoe in size 18 or whatever my

shoe in size 18 or whatever my shoe size it

shoe size it

shoe size it and they say Oh could you give

and they say Oh could you give

and they say Oh could you give me a moment let me check on that

me a moment let me check on that

me a moment let me check on that and I'll be right back we'll be

and I'll be right back we'll be

and I'll be right back we'll be right back or I'll get back to

right back or I'll get back to

right back or I'll get back to you

you

you so usually when you're replying

so usually when you're replying

so usually when you're replying or you're responding to someone

or you're responding to someone

or you're responding to someone if you're physically there you

if you're physically there you

if you're physically there you come right back where you will

come right back where you will

come right back where you will be right back like the clerk at

be right back like the clerk at

be right back like the clerk at the shoe store

the shoe store

the shoe store but if you're in a situation

but if you're in a situation

but if you're in a situation where you're on the phone or

where you're on the phone or

where you're on the phone or email something like that you're

email something like that you're

email something like that you're talking about replying back to

talking about replying back to

talking about replying back to that person then you will get

that person then you will get

that person then you will get back to them

back to them

back to them so let me check with my boss let

so let me check with my boss let

so let me check with my boss let me check on that and I will get

me check on that and I will get

me check on that and I will get right back to you

right back to you

right back to you so this is a really casual

so this is a really casual

so this is a really casual simple way conversationally of

simple way conversationally of

simple way conversationally of having a business interaction

having a business interaction

having a business interaction where your again you're being

where your again you're being

where your again you're being formal you're being polite but

formal you're being polite but

formal you're being polite but you're still being

you're still being

you're still being conversational and the most

conversational and the most

conversational and the most important part about

important part about

important part about conversational business english

conversational business english

conversational business english is that you're using the

is that you're using the

is that you're using the conversational English that

conversational English that

conversational English that actually native speakers would

actually native speakers would

actually native speakers would use and the more like as an

use and the more like as an

use and the more like as an example if I'm talking to

example if I'm talking to

example if I'm talking to someone i know pretty quickly

someone i know pretty quickly

someone i know pretty quickly when i'm on the phone with

when i'm on the phone with

when i'm on the phone with someone in a call center for

someone in a call center for

someone in a call center for customer service or something

customer service or something

customer service or something like that where they are because

like that where they are because

like that where they are because of the language that they use so

of the language that they use so

of the language that they use so it really doesn't matter about

it really doesn't matter about

it really doesn't matter about the accent so much usually I can

the accent so much usually I can

the accent so much usually I can tell ok this person is in

tell ok this person is in

tell ok this person is in America where they are in India

America where they are in India

America where they are in India or there in the Philippines or

or there in the Philippines or

or there in the Philippines or wherever they are

wherever they are

wherever they are but it's the language they use

but it's the language they use

but it's the language they use that I'm really listening to

that I'm really listening to

that I'm really listening to so if they say oh I will respond

so if they say oh I will respond

so if they say oh I will respond quickly or i will reply back to

quickly or i will reply back to

quickly or i will reply back to you then I know they're learning

you then I know they're learning

you then I know they're learning that more formal English and

that more formal English and

that more formal English and that's what they have to use but

that's what they have to use but

that's what they have to use but if they want to address me in a

if they want to address me in a

if they want to address me in a conversational way a way that

conversational way a way that

conversational way a way that makes me feel more relaxed way

makes me feel more relaxed way

makes me feel more relaxed way that that me that them like

that that me that them like

that that me that them like slipping over my words here but

slipping over my words here but

slipping over my words here but a way that makes me sound more i

a way that makes me sound more i

a way that makes me sound more i guess more comfortable and

guess more comfortable and

guess more comfortable and enjoying that conversation

enjoying that conversation

enjoying that conversation having a much more pleasant

having a much more pleasant

having a much more pleasant experience the more native they

experience the more native they

experience the more native they sound and the more casual and

sound and the more casual and

sound and the more casual and conversational the more I can

conversational the more I can

conversational the more I can enjoy that

enjoy that

enjoy that so when you're using these

so when you're using these

so when you're using these phrases and expressions it's

phrases and expressions it's

phrases and expressions it's important to mirror the kind of

important to mirror the kind of

important to mirror the kind of people you are you should maybe

people you are you should maybe

people you are you should maybe check with your company or

check with your company or

check with your company or whatever in your business

whatever in your business

whatever in your business capacity whatever that happens

capacity whatever that happens

capacity whatever that happens to be but just remember in

to be but just remember in

to be but just remember in general in English

general in English

general in English conversational business english

conversational business english

conversational business english is a great way to communicate

is a great way to communicate

is a great way to communicate it's exactly how I communicate

it's exactly how I communicate

it's exactly how I communicate I'm still professional but i'm

I'm still professional but i'm

I'm still professional but i'm using native language that most

using native language that most

using native language that most people can understand and so

people can understand and so

people can understand and so that way i developed a really

that way i developed a really

that way i developed a really good

good

good rapport with people and that

rapport with people and that

rapport with people and that helps me develop better

helps me develop better

helps me develop better relationships with them

relationships with them

relationships with them well if you have enjoyed this

well if you have enjoyed this

well if you have enjoyed this video again do give it a like if

video again do give it a like if

video again do give it a like if you have any questions

you have any questions

you have any questions remember i will be right back

remember i will be right back

remember i will be right back where I will come right back

where I will come right back

where I will come right back let me check on that for you or

let me check on that for you or

let me check on that for you or let me check on that and could

let me check on that and could

let me check on that and could you give me a moment could you

you give me a moment could you

you give me a moment could you give me a moment could you give

give me a moment could you give

give me a moment could you give me a minute and i will look

me a minute and i will look

me a minute and i will look forward to seeing you in the

forward to seeing you in the

forward to seeing you in the next video if you have any

next video if you have any

next video if you have any questions or comments again to

questions or comments again to

questions or comments again to put them down in the comments

put them down in the comments

put them down in the comments section below become a

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share this video and let me know

share this video and let me know that you do enjoy it so i can

that you do enjoy it so i can

that you do enjoy it so i can make more if you believe you

make more if you believe you

make more if you believe you enjoyed this and i look forward

enjoyed this and i look forward

enjoyed this and i look forward to seeing you in the next video

to seeing you in the next video

to seeing you in the next video assuming we make more of these

assuming we make more of these

assuming we make more of these have a fantastic date

have a fantastic date

have a fantastic date bye-bye

bye-bye

bye-bye did you know that most English

did you know that most English

did you know that most English learners have just one major

learners have just one major

learners have just one major fluency frustration that stops

fluency frustration that stops

fluency frustration that stops them from enjoying conversations

them from enjoying conversations

them from enjoying conversations and becoming a successful

and becoming a successful

and becoming a successful speaker for you it might be your

speaker for you it might be your

speaker for you it might be your accent or that you hesitate to

accent or that you hesitate to

accent or that you hesitate to think and translate in your head

think and translate in your head

think and translate in your head before you speak

before you speak

before you speak whatever your biggest learning

whatever your biggest learning

whatever your biggest learning frustration maybe we've prepared

frustration maybe we've prepared

frustration maybe we've prepared specific advice just for your

specific advice just for your

specific advice just for your situation to help you finally

situation to help you finally

situation to help you finally reach your English learning

reach your English learning

reach your English learning goals

goals

goals click on the link in the upper

click on the link in the upper

click on the link in the upper right of this video to turn your

right of this video to turn your

right of this video to turn your biggest learning weakness into a

biggest learning weakness into a

biggest learning weakness into a strength and start getting fluid

strength and start getting fluid

strength and start getting fluid two three or even ten times

two three or even ten times

two three or even ten times faster