Express Opposing Ideas & Opinions with Neutral Language [Advanced English Conversation]

74,666 views

2021-08-04 ใƒป Speak Confident English


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Express Opposing Ideas & Opinions with Neutral Language [Advanced English Conversation]

74,666 views ใƒป 2021-08-04

Speak Confident English


์•„๋ž˜ ์˜๋ฌธ์ž๋ง‰์„ ๋”๋ธ”ํด๋ฆญํ•˜์‹œ๋ฉด ์˜์ƒ์ด ์žฌ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋ฒˆ์—ญ๋œ ์ž๋ง‰์€ ๊ธฐ๊ณ„ ๋ฒˆ์—ญ๋ฉ๋‹ˆ๋‹ค.

00:00
In 2021,
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2021๋…„,
00:01
the topic of COVID vaccines has become a hot topic of conversation.
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์ฝ”๋กœ๋‚˜19 ๋ฐฑ์‹ ์ด ํ™”๋‘๊ฐ€ ๋๋‹ค.
00:05
And in some situations it's even become a contentious
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๊ทธ๋ฆฌ๊ณ  ์–ด๋–ค ์ƒํ™ฉ์—์„œ๋Š”
00:09
conversation.
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๋…ผ์Ÿ์˜ ์—ฌ์ง€๊ฐ€ ์žˆ๋Š” ๋Œ€ํ™”๊ฐ€ ๋˜๊ธฐ๋„ ํ•ฉ๋‹ˆ๋‹ค.
00:11
What that means is that it causes or is likely to cause an argument
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๊ทธ๊ฒƒ์ด ์˜๋ฏธํ•˜๋Š” ๋ฐ”๋Š” ๋…ผ๋ž€์˜ ์—ฌ์ง€๊ฐ€ ์žˆ๋Š” ๋…ผ์Ÿ์„ ์ผ์œผํ‚ค๊ฑฐ๋‚˜ ์ผ์œผํ‚ฌ ๊ฐ€๋Šฅ์„ฑ์ด ์žˆ๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค
00:16
it's controversial.
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.
00:17
One of the greatest challenges my students have is feeling comfortable and
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์ œ ํ•™์ƒ๋“ค์ด ๊ฒช๋Š” ๊ฐ€์žฅ ํฐ ์–ด๋ ค์›€ ์ค‘ ํ•˜๋‚˜๋Š”
00:22
confident in sharing their opinion,
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00:25
especially when someone has a differing or opposing opinion.
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ํŠนํžˆ ๋‹ค๋ฅธ ์‚ฌ๋žŒ์ด ๋‹ค๋ฅธ ์˜๊ฒฌ์ด๋‚˜ ๋ฐ˜๋Œ€ ์˜๊ฒฌ์„ ๊ฐ€์ง€๊ณ  ์žˆ์„ ๋•Œ ์ž์‹ ์˜ ์˜๊ฒฌ์„ ๊ณต์œ ํ•  ๋•Œ ํŽธ์•ˆํ•จ๊ณผ ์ž์‹ ๊ฐ์„ ๋Š๋ผ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
00:31
And you might have the same frustration.
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๊ทธ๋ฆฌ๊ณ  ๋‹น์‹ ๋„ ๊ฐ™์€ ์ขŒ์ ˆ๊ฐ์„ ๋Š๋‚„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
00:33
How do you express your opinion politely when others disagree or have a
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๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์ด ๋…ผ์Ÿ์— ํœ˜๋ง๋ฆฌ์ง€ ์•Š๊ณ  ๋™์˜ํ•˜์ง€ ์•Š๊ฑฐ๋‚˜ ๋‹ค๋ฅธ ๊ด€์ ์„ ๊ฐ€์งˆ ๋•Œ ์–ด๋–ป๊ฒŒ ์ •์ค‘ํ•˜๊ฒŒ ์˜๊ฒฌ์„ ํ‘œํ˜„ํ•ฉ๋‹ˆ๊นŒ
00:38
different point of view without getting into an argument? Of course,
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? ๋ฌผ๋ก 
00:42
one strategy is to simply stay silent and say nothing,
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ํ•œ ๊ฐ€์ง€ ์ „๋žต์€ ๋‹จ์ˆœํžˆ ์นจ๋ฌต์„ ์œ ์ง€ํ•˜๊ณ  ์•„๋ฌด ๋ง๋„ ํ•˜์ง€ ์•Š๋Š”
00:46
but that's not a good long-term solution. If you're here,
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๊ฒƒ์ด์ง€๋งŒ ์žฅ๊ธฐ์ ์œผ๋กœ๋Š” ์ข‹์€ ํ•ด๊ฒฐ์ฑ…์ด ์•„๋‹™๋‹ˆ๋‹ค. ๋‹น์‹ ์ด ์—ฌ๊ธฐ ์žˆ๋‹ค๋ฉด,
00:50
you're here to become confident in your English language skills.
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๋‹น์‹ ์€ ๋‹น์‹ ์˜ ์˜์–ด ๋Šฅ๋ ฅ์— ์ž์‹ ๊ฐ์„ ๊ฐ–๊ธฐ ์œ„ํ•ด ์—ฌ๊ธฐ ์žˆ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
00:53
And that means the ability to express yourself clearly to share your opinions
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๊ทธ๋ฆฌ๊ณ  ๊ทธ๊ฒƒ์€ ๋‹น์‹ ์ด ๋งํ•˜๋Š” ์‚ฌ๋žŒ์ด๋‚˜ ์ƒํ™ฉ์— ์ƒ๊ด€์—†์ด ์ž์‹ ์˜ ์˜๊ฒฌ์„ ๊ณต์œ ํ•˜๊ธฐ ์œ„ํ•ด ์ž์‹ ์„ ๋ช…ํ™•ํ•˜๊ฒŒ ํ‘œํ˜„ํ•˜๋Š” ๋Šฅ๋ ฅ์„ ์˜๋ฏธํ•ฉ๋‹ˆ๋‹ค
00:58
no matter who you're talking to or what the situation might be.
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.
01:03
The good news is there are strategies you can use to help you effectively,
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์ข‹์€ ์†Œ์‹์€ ์ค‘๋ฆฝ์ ์ธ ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ ํšจ๊ณผ์ ์œผ๋กœ,
01:08
politely share your opinions and handle differing
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์ •์ค‘ํ•˜๊ฒŒ ์˜๊ฒฌ์„ ๊ณต์œ  ํ•˜๊ณ  ๋‹ค๋ฅธ
01:12
opinions using neutral language. If you don't already know,
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์˜๊ฒฌ์„ ์ฒ˜๋ฆฌํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋˜๋Š” ์ „๋žต์ด ์žˆ๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์•„์ง ๋ชจ๋ฅด์‹ ๋‹ค๋ฉด
01:16
I'm Annemarie with Speak Confident English,
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์ €๋Š” Speak Confident English์˜ Annemarie์ž…๋‹ˆ๋‹ค.
01:19
this is where you want to be every week to get the confidence you want for your
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์ด๊ณณ์€ ์—ฌ๋Ÿฌ๋ถ„์ด
01:23
life and work in English. By the end of this video today,
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์˜์–ด๋กœ ์‚ถ๊ณผ ์ผ์„ ์œ„ํ•ด ์›ํ•˜๋Š” ์ž์‹ ๊ฐ์„ ์–ป๊ธฐ ์œ„ํ•ด ๋งค์ฃผ ๊ฐ€๊ณ  ์‹ถ์€ ๊ณณ์ž…๋‹ˆ๋‹ค. ์˜ค๋Š˜ ์ด ๋น„๋””์˜ค๊ฐ€ ๋๋‚  ๋•Œ์ฏค์ด๋ฉด ์„ธ ๊ฐ€์ง€ ๊ฐ•๋ ฅํ•œ ์ „๋žต๊ณผ ํ•จ๊ป˜ ์ค‘๋ฆฝ์ ์ธ ๋ฌธ๊ตฌ๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ
01:26
you will be able to clearly and politely express disagreement or
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๋ช…ํ™•ํ•˜๊ณ  ์ •์ค‘ํ•˜๊ฒŒ ์˜๊ฒฌ ๋ถˆ์ผ์น˜๋ฅผ ํ‘œํ˜„ํ•˜๊ฑฐ๋‚˜
01:30
share an opposing perspective using neutral phrases with
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๋ฐ˜๋Œ€ ๊ด€์ ์„ ๊ณต์œ ํ•  ์ˆ˜ ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค
01:35
three powerful strategies. Plus at the end,
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. ๋งˆ์ง€๋ง‰์œผ๋กœ ํŠนํžˆ ๋…ผ์Ÿ์˜ ์—ฌ์ง€๊ฐ€ ์žˆ๋Š” ๋Œ€ํ™”๋ฅผ ํ•  ๋•Œ ๋จธ๋ฆฌ๋ฅผ ๋ช…์„ํ•˜๊ฒŒ ์œ ์ง€ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋˜๋Š”
01:38
I'll share three quick tips to help you stay clear-headed
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์„ธ ๊ฐ€์ง€ ๋น ๋ฅธ ํŒ์„ ๊ณต์œ ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.
01:43
when you're in a conversation that is particularly controversial,
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01:53
Let's get started. If you don't already have them,
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์‹œ์ž‘ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค. ์•„์ง ๊ทธ๊ฒƒ๋“ค์ด ์—†๋‹ค๋ฉด,
01:56
I'm going to ask you to get a pen piece of paper or notebook ready for you to
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02:00
use, because there will be a lot of new phrases for you today.
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์˜ค๋Š˜ ๋‹น์‹ ์„ ์œ„ํ•œ ๋งŽ์€ ์ƒˆ๋กœ์šด ํ‘œํ˜„๋“ค์ด ์žˆ์„ ๊ฒƒ์ด๊ธฐ ๋•Œ๋ฌธ์— ๋‹น์‹ ์ด ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ํŽœ ์ข…์ด๋‚˜ ๊ณต์ฑ…์„ ์ค€๋น„ํ•˜๋„๋ก ์š”์ฒญํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค.
02:04
And I want you to keep all of them so that you can practice using them,
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๊ทธ๋ฆฌ๊ณ  ๋‚˜๋Š” ๋‹น์‹ ์ด ๊ทธ๊ฒƒ๋“ค์„ ์‚ฌ์šฉํ•˜์—ฌ ์—ฐ์Šตํ•˜๊ณ ,
02:07
get comfortable and start using them regularly in your English conversations.
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ํŽธ์•ˆํ•ด์ง€๊ณ , ์˜์–ด ๋Œ€ํ™”์—์„œ ๊ทธ๊ฒƒ๋“ค์„ ์ •๊ธฐ์ ์œผ๋กœ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋„๋ก ๊ทธ๊ฒƒ๋“ค์„ ๋ชจ๋‘ ๋ณด๊ด€ํ•˜๊ธฐ๋ฅผ ๋ฐ”๋ž๋‹ˆ๋‹ค.
02:13
And now let's get started with strategy number one,
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์ด์ œ
02:16
when you're working to use neutral language.
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์ค‘๋ฆฝ์ ์ธ ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•˜๋ ค๊ณ  ํ•  ๋•Œ ์ฒซ ๋ฒˆ์งธ ์ „๋žต๋ถ€ํ„ฐ ์‹œ์ž‘ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค. ๋Œ€ํ™”์—์„œ
02:17
Acknowledge the strengths of the opposing argument or
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๋ฐ˜๋Œ€ ์ฃผ์žฅ์ด๋‚˜
02:22
point of view in a conversation.
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๊ด€์ ์˜ ๊ฐ•์ ์„ ์ธ์ •ํ•˜์‹ญ์‹œ์˜ค.
02:24
You might know that you absolutely disagree with what someone else has said
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๋‹น์‹ ์€ ๋‹ค๋ฅธ ์‚ฌ๋žŒ์ด ๋งํ•œ ๊ฒƒ์— ์ ˆ๋Œ€์ ์œผ๋กœ ๋™์˜ํ•˜์ง€ ์•Š๋Š”๋‹ค๋Š” ๊ฒƒ์„ ์•Œ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
02:28
before you jump in to share that disagreement,
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๊ทธ ์˜๊ฒฌ ์ฐจ์ด๋ฅผ ๊ณต์œ ํ•˜๊ธฐ ์œ„ํ•ด ๋›ฐ์–ด๋“ค๊ธฐ ์ „์—
02:32
take a moment to acknowledge the strengths of the other person's perspective.
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์ž ์‹œ ์‹œ๊ฐ„์„ ๋‚ด์–ด ๋‹ค๋ฅธ ์‚ฌ๋žŒ์˜ ๊ด€์ ์˜ ๊ฐ•์ ์„ ์ธ์ •ํ•˜์‹ญ์‹œ์˜ค.
02:37
This doesn't mean that you agree with what they've said,
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์ด๊ฒƒ์€ ๋‹น์‹ ์ด ๊ทธ๋“ค์˜ ๋ง์— ๋™์˜ํ•œ๋‹ค๋Š” ๊ฒƒ์„ ์˜๋ฏธํ•˜์ง€๋Š” ์•Š์ง€๋งŒ
02:40
but you did listen and you're acknowledging that they've made some good points.
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๋‹น์‹ ์€ ๊ท€๋ฅผ ๊ธฐ์šธ์˜€๊ณ  ๊ทธ๋“ค์ด ๋ช‡ ๊ฐ€์ง€ ์ข‹์€ ์ ์„ ์ง€์ ํ–ˆ์Œ์„ ์ธ์ •ํ•˜๊ณ  ์žˆ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
02:45
After you acknowledged those strengths,
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์ด๋Ÿฌํ•œ ๊ฐ•์ ์„ ์ธ์ •ํ•œ ํ›„์—๋Š”
02:47
then you can go on to use some neutral language to introduce your opposing
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๊ณ„์†ํ•ด์„œ ์ค‘๋ฆฝ์ ์ธ ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ ๋ฐ˜๋Œ€๋˜๋Š”
02:52
perspective. When we do that, we tend to focus on functional phrases,
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๊ด€์ ์„ ์†Œ๊ฐœํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๊ฐ€ ๊ทธ๋ ‡๊ฒŒ ํ•  ๋•Œ, ์šฐ๋ฆฌ๋Š” ๊ธฐ๋Šฅ์ ์ธ ๋ฌธ๊ตฌ์— ์ง‘์ค‘ํ•˜๋Š” ๊ฒฝํ–ฅ์ด ์žˆ์Šต๋‹ˆ๋‹ค
02:57
such as in my opinion, based on my experience,
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03:01
it seems to me or my concerns or my thoughts are.
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.
03:06
Let me put all of that together in an example for you:
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์ด ๋ชจ๋“  ๊ฒƒ์„ ์˜ˆ๋ฅผ ๋“ค์–ด ์„ค๋ช…ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.
03:09
imagine that you and a team member are talking about your budget at
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๊ท€ํ•˜์™€ ํŒ€์›์ด ์ง์žฅ ์˜ˆ์‚ฐ์— ๋Œ€ํ•ด ์ด์•ผ๊ธฐํ•˜๊ณ  ์žˆ๋‹ค๊ณ  ์ƒ์ƒํ•ด ๋ณด์‹ญ์‹œ์˜ค
03:14
work.
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03:14
And there's a bit of disagreement when you respond to what your coworker has
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๊ทธ๋ฆฌ๊ณ  ๋™๋ฃŒ๊ฐ€ ๋งํ•œ ๊ฒƒ์— ์‘๋‹ตํ•  ๋•Œ ์•ฝ๊ฐ„์˜ ์˜๊ฒฌ ๋ถˆ์ผ์น˜๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค
03:19
said,
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03:19
you can start by acknowledging the strengths and then get into your opposing
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. ๊ฐ•์ ์„
์ธ์ •ํ•˜๋Š” ๊ฒƒ์œผ๋กœ ์‹œ์ž‘ํ•œ ๋‹ค์Œ ๋ฐ˜๋Œ€ ๊ด€์ ์œผ๋กœ ๋“ค์–ด๊ฐˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
03:24
point of view. And here's how that might sound. Your points are valid.
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. ๊ทธ๋ฆฌ๊ณ  ์ด๊ฒƒ์ด ์–ด๋–ป๊ฒŒ ๋“ค๋ฆด์ง€ ๋ชจ๋ฆ…๋‹ˆ๋‹ค. ๊ท€ํ•˜์˜ ํฌ์ธํŠธ๋Š” ์œ ํšจํ•ฉ๋‹ˆ๋‹ค.
03:29
And I agree with what you've said about the expenses. Based on my experience,
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๊ทธ๋ฆฌ๊ณ  ๋‚˜๋Š” ๋‹น์‹ ์ด ๋น„์šฉ์— ๋Œ€ํ•ด ๋งํ•œ ๊ฒƒ์— ๋™์˜ํ•ฉ๋‹ˆ๋‹ค . ๋‚ด ๊ฒฝํ—˜์— ๋”ฐ๋ฅด๋ฉด
03:33
an increase in the price for more profit can have a negative impact on
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๋” ๋งŽ์€ ์ด์ต์„ ์œ„ํ•œ ๊ฐ€๊ฒฉ ์ธ์ƒ์€ ์†Œ๋น„์ž ์ˆ˜์š” ์— ๋ถ€์ •์ ์ธ ์˜ํ–ฅ์„ ๋ฏธ์น  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
03:37
consumer demand. In that example, I'm acknowledging the other strengths.
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. ๊ทธ ์˜ˆ์—์„œ ์ €๋Š” ๋‹ค๋ฅธ ๊ฐ•์ ์„ ์ธ์ •ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
03:41
I've validated what they said and I've introduced my
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๋‚˜๋Š” ๊ทธ๋“ค์ด ๋งํ•œ ๊ฒƒ์„ ํ™•์ธํ–ˆ๊ณ 
03:45
opposing idea, but in doing that, I haven't used any negative language.
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๋ฐ˜๋Œ€ ์˜๊ฒฌ์„ ์†Œ๊ฐœํ–ˆ์ง€๋งŒ ๊ทธ ๊ณผ์ •์—์„œ ๋ถ€์ •์ ์ธ ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•˜์ง€ ์•Š์•˜์Šต๋‹ˆ๋‹ค.
03:50
It's all very neutral. I didn't use however, or I disagree.
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๊ทธ๊ฒƒ์€ ๋ชจ๋‘ ๋งค์šฐ ์ค‘๋ฆฝ์ ์ž…๋‹ˆ๋‹ค. ๊ทธ๋Ÿฌ๋‚˜ ์‚ฌ์šฉํ•˜์ง€ ์•Š์•˜๊ฑฐ๋‚˜ ๋™์˜ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.
03:55
I simply acknowledge the strengths and then introduced my own
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๋‚˜๋Š” ๋‹จ์ˆœํžˆ ๊ฐ•์ ์„ ์ธ์ •ํ•œ ๋‹ค์Œ ๋‚ด ๊ด€์ ์„ ์†Œ๊ฐœํ–ˆ์Šต๋‹ˆ๋‹ค
03:59
perspective.
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. ์บ์ฃผ์–ผํ•˜๊ฑฐ๋‚˜ ๋น„๊ณต์‹์ ์ธ ๋Œ€ํ™”
04:00
We can use this same strategy in casual or informal conversations as
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์—์„œ๋„ ์ด์™€ ๋™์ผํ•œ ์ „๋žต์„ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
04:05
well. Here's an example.
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. ์—ฌ๊ธฐ์— ์˜ˆ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค.
04:07
I understand your reasoning and you've made some good points. In my opinion,
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๋‚˜๋Š” ๋‹น์‹ ์˜ ์ถ”๋ก ์„ ์ดํ•ดํ•˜๊ณ  ๋‹น์‹ ์€ ๋ช‡ ๊ฐ€์ง€ ์ข‹์€ ์ ์„ ์ง€์ ํ–ˆ์Šต๋‹ˆ๋‹ค. ์ œ ์ƒ๊ฐ์—๋Š”
04:11
gradually reducing our expenses will help us save money for a new house more
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์ ์ฐจ์ ์œผ๋กœ ๋น„์šฉ์„ ์ค„์ด๋Š” ๊ฒƒ์ด ์ƒˆ ์ง‘์„ ์œ„ํ•œ ๋น„์šฉ์„ ๋” ๋นจ๋ฆฌ ์ ˆ์•ฝํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค
04:15
quickly. Again,
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. ๋‹ค์‹œ ํ•œ ๋ฒˆ
04:17
I'm acknowledging the strengths and validating the other perspective.
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๊ฐ•์ ์„ ์ธ์ •ํ•˜๊ณ  ๋‹ค๋ฅธ ๊ด€์ ์„ ๊ฒ€์ฆํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
04:21
And then introducing my own.
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๊ทธ๋ฆฌ๊ณ  ๋‚ด ์ž์‹ ์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค. ์ค‘๋ฆฝ์  ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ
04:23
The second strategy for handling differing opinions using neutral language is
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๋‹ค๋ฅธ ์˜๊ฒฌ์„ ์ฒ˜๋ฆฌํ•˜๋Š” ๋‘ ๋ฒˆ์งธ ์ „๋žต์€
04:28
to use I-statements.
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I-๋ฌธ์žฅ์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
04:30
Using I-statements helps to reduce tension because it avoids
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I-statement๋ฅผ ์‚ฌ์šฉํ•˜๋ฉด
04:35
blaming others or pointing the finger. In other words,
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๋‹ค๋ฅธ ์‚ฌ๋žŒ์„ ๋น„๋‚œํ•˜๊ฑฐ๋‚˜ ์†๊ฐ€๋ฝ์งˆํ•˜๋Š” ๊ฒƒ์„ ํ”ผํ•  ์ˆ˜ ์žˆ๊ธฐ ๋•Œ๋ฌธ์— ๊ธด์žฅ์„ ์ค„์ด๋Š” ๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค. ์ฆ‰,
04:39
there's no accusation and we're separating the person from
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๊ณ ๋ฐœ์ด ์—†์œผ๋ฉฐ
04:44
the topic or the problem that we're discussing in this process.
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์ด ๊ณผ์ •์—์„œ ๋…ผ์˜ ์ค‘์ธ ์ฃผ์ œ๋‚˜ ๋ฌธ์ œ์—์„œ ์‚ฌ๋žŒ์„ ๋ถ„๋ฆฌํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
04:47
We also can avoid negative language such as, but,
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์šฐ๋ฆฌ๋Š” ๋˜ํ•œ "
04:51
however I disagree.
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๊ทธ๋Ÿฌ๋‚˜ ๋‚˜๋Š” ๋™์˜ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค"์™€ ๊ฐ™์€ ๋ถ€์ •์ ์ธ ์–ธ์–ด๋ฅผ ํ”ผํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
04:53
The goal is for you to share your opinion on neutral
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๋ชฉํ‘œ๋Š” ์ค‘๋ฆฝ์ ์ธ ์ž…์žฅ์—์„œ ์˜๊ฒฌ์„ ๊ณต์œ ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค
04:58
ground. So to do that, we use things like, I think, I believe,
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. ๊ทธ๋ ‡๊ฒŒ ํ•˜๊ธฐ ์œ„ํ•ด ์šฐ๋ฆฌ๋Š” ์ƒ๊ฐํ•œ๋‹ค, ๋ฏฟ๋Š”๋‹ค, ์ดํ•ด
05:03
I understand, I'm convinced or I would.
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ํ•œ๋‹ค, ํ™•์‹ ํ•œ๋‹ค, ํ•  ๊ฒƒ์ด๋‹ค์™€ ๊ฐ™์€ ๊ฒƒ์„ ์‚ฌ์šฉํ•ฉ๋‹ˆ๋‹ค. ๋‚ด ์˜๊ฒฌ ๋ถˆ์ผ์น˜์— ์ดˆ์ ์„ ๋งž์ถ”๋Š”
05:08
In using these I statements instead of focusing on my disagreement,
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๋Œ€์‹  ์ด๋Ÿฌํ•œ I ์ง„์ˆ ์„ ์‚ฌ์šฉํ•จ์œผ๋กœ์จ
05:13
I'm shifting the focus to my opinion and my reasons for
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๋‚˜๋Š” ์ดˆ์ ์„ ๋‚ด ์˜๊ฒฌ๊ณผ
05:18
my opinion. Let me give you two examples of what this looks like.
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๋‚ด ์˜๊ฒฌ์— ๋Œ€ํ•œ ์ด์œ ์— ์˜ฎ๊ธฐ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ด๊ฒƒ์ด ์–ด๋–ป๊ฒŒ ์ƒ๊ฒผ๋Š”์ง€์— ๋Œ€ํ•œ ๋‘ ๊ฐ€์ง€ ์˜ˆ๋ฅผ ๋“ค์–ด ๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
05:21
One for professional situations and the second for more personal or informal
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ํ•˜๋‚˜๋Š” ์ „๋ฌธ์ ์ธ ์ƒํ™ฉ์„ ์œ„ํ•œ ๊ฒƒ์ด๊ณ  ๋‘ ๋ฒˆ์งธ๋Š” ์ข€ ๋” ๊ฐœ์ธ์ ์ด๊ฑฐ๋‚˜ ๋น„๊ณต์‹์ ์ธ
05:25
conversations, let's start with the professional example. Well,
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๋Œ€ํ™”๋ฅผ ์œ„ํ•œ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ „๋ฌธ์ ์ธ ์˜ˆ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค. ๊ธ€์Ž„,
05:29
your proposed cuts will help balance the budget.
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๋‹น์‹ ์ด ์ œ์•ˆํ•œ ์‚ญ๊ฐ์€ ์˜ˆ์‚ฐ์˜ ๊ท ํ˜•์„ ๋งž์ถ”๋Š” ๋ฐ ๋„์›€์ด ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค.
05:32
I think we should be mindful about how those cuts will affect our business
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์ด๋Ÿฌํ•œ ์‚ญ๊ฐ์ด ๋น„์ฆˆ๋‹ˆ์Šค์—
05:36
longterm and in a personal situation.
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์žฅ๊ธฐ์ ์œผ๋กœ ๊ทธ๋ฆฌ๊ณ  ๊ฐœ์ธ์ ์ธ ์ƒํ™ฉ์— ์–ด๋–ค ์˜ํ–ฅ์„ ๋ฏธ์น ์ง€ ์—ผ๋‘์— ๋‘์–ด์•ผ ํ•œ๋‹ค๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค.
05:39
I understand that you have certain goals in mind.
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๋‚˜๋Š” ๋‹น์‹ ์ด ํŠน์ •ํ•œ ๋ชฉํ‘œ๋ฅผ ์—ผ๋‘์— ๋‘๊ณ  ์žˆ๋‹ค๋Š” ๊ฒƒ์„ ์ดํ•ดํ•ฉ๋‹ˆ๋‹ค.
05:42
I believe we should focus on how to minimize the costs of daycare.
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์ €๋Š” ๋ณด์œก ๋น„์šฉ์„ ์ตœ์†Œํ™”ํ•˜๋Š” ๋ฐฉ๋ฒ•์— ์ดˆ์ ์„ ๋งž์ถฐ์•ผ ํ•œ๋‹ค๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค .
05:46
Look at those two examples carefully. You can definitely see examples of,
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์ด ๋‘ ๊ฐ€์ง€ ์˜ˆ๋ฅผ ์ฃผ์˜ ๊นŠ๊ฒŒ ์‚ดํŽด๋ณด์‹ญ์‹œ์˜ค. ๋‹น์‹ ์€ ๋ถ„๋ช…ํžˆ ์˜ˆ๋ฅผ ๋ณผ ์ˆ˜ ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ œ
05:51
I think I believe,
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05:53
and I understand I've also avoided any negative language or direct
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์ƒ๊ฐ์—๋Š” ๋ถ€์ •์ ์ธ ์–ธ์–ด๋‚˜ ์ง์ ‘์ ์ธ
05:58
disagreement,
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์˜๊ฒฌ ๋ถˆ์ผ์น˜๋„ ํ”ผํ–ˆ์ง€๋งŒ
05:59
but I was still able to introduce and state my opposing
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์—ฌ์ „ํžˆ ๋ฐ˜๋Œ€ ์ž…์žฅ์„ ์†Œ๊ฐœํ•˜๊ณ  ์ง„์ˆ ํ•  ์ˆ˜ ์žˆ์—ˆ์Šต๋‹ˆ๋‹ค
06:03
perspective.
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.
06:05
And now strategy number three for handling differing opinions
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์ด์ œ
06:10
using neutral language is to use the power of suggestion.
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์ค‘๋ฆฝ์ ์ธ ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•˜์—ฌ ์„œ๋กœ ๋‹ค๋ฅธ ์˜๊ฒฌ์„ ์ฒ˜๋ฆฌํ•˜๋Š” ์„ธ ๋ฒˆ์งธ ์ „๋žต์€ ์ œ์•ˆ์˜ ํž˜์„ ์‚ฌ์šฉํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
06:15
The power of suggestion can be used to share an opinion or
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์ œ์•ˆ์˜ ํž˜์€ ๊ฐ์ •์ ์ธ ์–ธ์–ด ์—†์ด ์˜๊ฒฌ์ด๋‚˜ ๊ด€์ ์„ ๊ณต์œ ํ•˜๋Š” ๋ฐ ์‚ฌ์šฉ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค
06:19
perspective without emotional language.
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.
06:23
Emotional language tends to get us into problems.
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๊ฐ์ •์ ์ธ ์–ธ์–ด๋Š” ์šฐ๋ฆฌ๋ฅผ ๋ฌธ์ œ์— ๋น ๋œจ๋ฆฌ๋Š” ๊ฒฝํ–ฅ์ด ์žˆ์Šต๋‹ˆ๋‹ค.
06:27
That's where we start to get frustrated or angry and it starts to show,
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๊ฑฐ๊ธฐ์„œ ์šฐ๋ฆฌ๋Š” ์ขŒ์ ˆ ํ•˜๊ฑฐ๋‚˜ ํ™”๋ฅผ ๋‚ด๊ธฐ ์‹œ์ž‘ํ•˜๊ณ  ๊ทธ๊ฒƒ์ด ๋‚˜ํƒ€๋‚˜๊ธฐ ์‹œ์ž‘
06:32
but we want to avoid all of that by using more neutral
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ํ•˜์ง€๋งŒ, ์šฐ๋ฆฌ
06:37
suggestive language,
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06:38
such as let's consider or let's think about,
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๋Š” ๊ณ ๋ คํ•˜์ž ๋˜๋Š” ์ƒ๊ฐํ•˜์ž, ์šฐ๋ฆฌ๊ฐ€ ์–ด๋–จ์ง€
06:43
have you thought about what if we, what about,
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์ƒ๊ฐํ•ด ๋ดค๋‚˜์š” , ์–ด๋–จ์ง€,
06:48
what are your thoughts on,
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๋‹น์‹ ์˜ ์ƒ๊ฐ์€ ๋ฌด์—‡์ž…๋‹ˆ๊นŒ,
06:50
or what do you think about all of this language helps us to introduce a
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๋˜๋Š” ์ด ๋ชจ๋“  ์–ธ์–ด์— ๋Œ€ํ•ด ์–ด๋–ป๊ฒŒ ์ƒ๊ฐํ•˜์‹ญ๋‹ˆ๊นŒ? ์ด ๋ชจ๋“  ์–ธ์–ด๋Š” ์šฐ๋ฆฌ๊ฐ€ ๋Œ€๋ฆฝํ•˜๊ฑฐ๋‚˜ ๋Œ€ํ™”์— ๊ฐ์ •์„ ๋ถˆ๋Ÿฌ์ผ์œผํ‚ค์ง€ ์•Š๊ณ 
06:54
suggestion, an alternative idea,
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์ œ์•ˆ, ๋Œ€์•ˆ ์•„์ด๋””์–ด,
06:58
opinion or perspective without being confrontational or bringing
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์˜๊ฒฌ ๋˜๋Š” ๊ด€์ ์„ ์†Œ๊ฐœํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค
07:03
emotion into the conversation. For example, in a professional conversation,
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. ์˜ˆ๋ฅผ ๋“ค์–ด, ์ „๋ฌธ์ ์ธ ๋Œ€ํ™”์—์„œ
07:08
I might say something like,
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07:10
I agree that customer satisfaction comes first.
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์ €๋Š” ๊ณ ๊ฐ ๋งŒ์กฑ์ด ์ตœ์šฐ์„ ์ด๋ผ๋Š” ๋ฐ ๋™์˜ํ•ฉ๋‹ˆ๋‹ค. ๋งค์›” ๋‹ค๋ฅธ ์—ญํ• ์„ ํ• ๋‹นํ•˜์—ฌ
07:13
What do you think about training team members by assigning them different roles
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ํŒ€์›์„ ๊ต์œกํ•˜๋Š” ๊ฒƒ์— ๋Œ€ํ•ด ์–ด๋–ป๊ฒŒ ์ƒ๊ฐํ•˜์‹ญ๋‹ˆ๊นŒ
07:17
every month? In that example, I'm introducing a different perspective,
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? ๊ทธ ์˜ˆ์—์„œ ์ €๋Š” ๋‹ค๋ฅธ ๊ด€์ ,
07:22
maybe even an opinion that I know others won't like.
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์–ด์ฉŒ๋ฉด ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์ด ์ข‹์•„ํ•˜์ง€ ์•Š์„ ๊ฒƒ์ด๋ผ๋Š” ๊ฒƒ์„ ์•Œ๊ณ  ์žˆ๋Š” ์˜๊ฒฌ์„ ์†Œ๊ฐœํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
07:26
And instead of doing it in a direct, aggressive way,
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๊ทธ๋ฆฌ๊ณ  ์ง์ ‘์ ์ด๊ณ  ๊ณต๊ฒฉ์ ์ธ ๋ฐฉ์‹์œผ๋กœ ํ•˜๋Š” ๋Œ€์‹  ๊ฐœ์ธ์ ์ธ ๋Œ€ํ™”์—์„œ
07:30
I'm introducing it as a suggestion in a personal conversation.
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์ œ์•ˆ์œผ๋กœ ์†Œ๊ฐœํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค .
07:34
I could use an example like this. I agree that we need a more affordable option.
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์ด์™€ ๊ฐ™์€ ์˜ˆ๋ฅผ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋” ์ €๋ ดํ•œ ์˜ต์…˜์ด ํ•„์š”ํ•˜๋‹ค๋Š” ๋ฐ ๋™์˜ํ•ฉ๋‹ˆ๋‹ค.
07:39
What if we minimize a few other expenses like going out on the weekends while we
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07:43
look for a more affordable daycare option.
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๋” ์ €๋ ดํ•œ ๋ฐ์ด์ผ€์–ด ์˜ต์…˜์„ ์ฐพ๋Š” ๋™์•ˆ ์ฃผ๋ง ์™ธ์ถœ๊ณผ ๊ฐ™์€ ๋ช‡ ๊ฐ€์ง€ ๋‹ค๋ฅธ ๋น„์šฉ์„ ์ตœ์†Œํ™”ํ•˜๋ฉด ์–ด๋–จ๊นŒ์š”?
07:46
Now that you have three powerful strategies using neutral language to
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์ด์ œ ์„œ๋กœ ๋‹ค๋ฅธ ์˜๊ฒฌ์— ๋Œ€ํ•ด ์„ฑ๊ณต์ ์ด๊ณ  ์ƒ์‚ฐ์ ์ธ ๋Œ€ํ™”๋ฅผ ๋‚˜๋ˆ„๋Š” ๋ฐ ๋„์›€์ด ๋˜๋Š” ์ค‘๋ฆฝ์ ์ธ ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•˜๋Š” ์„ธ ๊ฐ€์ง€ ๊ฐ•๋ ฅํ•œ ์ „๋žต์ด ์žˆ์œผ๋ฏ€๋กœ
07:51
help you have successful, productive conversations on differing opinions,
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07:56
let's take a look at three tips that you can use to help you stay calm.
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์นจ์ฐฉํ•จ์„ ์œ ์ง€ํ•˜๋Š” ๋ฐ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๋Š” ์„ธ ๊ฐ€์ง€ ํŒ์„ ์‚ดํŽด๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค.
08:00
And clear-headed when you're discussing a topic that is
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08:04
particularly controversial or that you feel strongly about.
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ํŠนํžˆ ๋…ผ์Ÿ์˜ ์—ฌ์ง€๊ฐ€ ์žˆ๊ฑฐ๋‚˜ ๊ฐ•ํ•œ ๋Š๋‚Œ์ด ๋“œ๋Š” ์ฃผ์ œ์— ๋Œ€ํ•ด ๋…ผ์˜ํ•  ๋•Œ๋Š” ๋จธ๋ฆฌ๊ฐ€ ๋ช…๋ฃŒํ•ฉ๋‹ˆ๋‹ค.
08:08
Tip number one is to clarify,
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์ฒซ ๋ฒˆ์งธ ํŒ์€
08:11
in order to avoid assumptions.
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๊ฐ€์ •์„ ํ”ผํ•˜๊ธฐ ์œ„ํ•ด ๋ช…ํ™•ํžˆ ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
08:14
When you find yourself poles apart from another person, in other words,
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๋‹น์‹ ์ด ๋‹ค๋ฅธ ์‚ฌ๋žŒ๊ณผ ์™„์ „ํžˆ ๋™๋–จ์–ด์ง„ ์ž์‹ ์„ ๋ฐœ๊ฒฌํ•  ๋•Œ, ์ฆ‰
08:18
you're on two absolutely opposite sides of an issue,
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๋‹น์‹ ์ด ์–ด๋–ค ๋ฌธ์ œ์— ๋Œ€ํ•ด ์™„์ „ํžˆ ๋ฐ˜๋Œ€๋˜๋Š” ์ชฝ์— ์žˆ๋‹ค๋Š” ๊ฒƒ์„ ์•Œ๊ฒŒ ๋˜๋ฉด,
08:22
it can be easy to start making assumptions about the other
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๋‹ค๋ฅธ
08:27
person's perspectives or their reasons why.
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์‚ฌ๋žŒ์˜ ๊ด€์  ์ด๋‚˜ ๊ทธ ์ด์œ ์— ๋Œ€ํ•ด ์ถ”์ธกํ•˜๊ธฐ ์‹œ์ž‘ํ•˜๊ธฐ ์‰ฝ์Šต๋‹ˆ๋‹ค.
08:30
But in order to have a successful conversation on a sensitive issue,
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๊ทธ๋Ÿฌ๋‚˜ ๋ฏผ๊ฐํ•œ ๋ฌธ์ œ์— ๋Œ€ํ•ด ์„ฑ๊ณต์ ์ธ ๋Œ€ํ™”๋ฅผ ๋‚˜๋ˆ„๊ธฐ ์œ„ํ•ด์„œ๋Š”
08:35
it's important to know exactly what the real reasons are
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08:40
behind someone's position,
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๋ˆ„๊ตฐ๊ฐ€์˜ ์ž…์žฅ ๋’ค์— ์žˆ๋Š” ์‹ค์ œ ์ด์œ ๊ฐ€ ๋ฌด์—‡์ธ์ง€ ์ •ํ™•ํžˆ ์•„๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.
08:42
not what you think they might be the best way to do this is to ask
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์ด๋ฅผ ์ˆ˜ํ–‰ํ•˜๋Š” ๊ฐ€์žฅ ์ข‹์€ ๋ฐฉ๋ฒ•์€
08:47
clarifying questions. Now,
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๋ช…ํ™•ํ•œ ์งˆ๋ฌธ์„ ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ด์ œ
08:49
if you're not sure what kinds of questions are clarifying questions or what are
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์–ด๋–ค ์ข…๋ฅ˜์˜ ์งˆ๋ฌธ์ด ์งˆ๋ฌธ์„ ๋ช…ํ™•ํžˆ ํ•˜๊ณ  ์žˆ๋Š”์ง€ ๋˜๋Š” ์–ด๋–ค ๊ฒƒ์ด ๊ฐ€์žฅ
08:54
the best to use,
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์ข‹์€์ง€ ์ž˜ ๋ชจ๋ฅด๊ฒ ๋‹ค๋ฉด ๊ณง
08:56
keep an eye out for a future lesson because I've got a lesson coming on that
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ํ•ด๋‹น ์ฃผ์ œ์— ๋Œ€ํ•œ ๊ฐ•์˜๊ฐ€ ์žˆ์œผ๋ฏ€๋กœ
09:00
topic very soon. Tip number two for staying clear,
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ํ–ฅํ›„ ๊ฐ•์˜๋ฅผ ์ฃผ์‹œํ•˜์‹ญ์‹œ์˜ค. ๋ช…๋ฃŒํ•จ์„ ์œ ์ง€ํ•˜๊ธฐ ์œ„ํ•œ ๋‘ ๋ฒˆ์งธ ์š”๋ น์€
09:05
headed is approach problems together,
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ํ•จ๊ป˜ ๋ฌธ์ œ์— ์ ‘๊ทผํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
09:08
include the other person in your thought process and in your problem
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๋‹ค๋ฅธ ์‚ฌ๋žŒ์„ ์‚ฌ๊ณ  ๊ณผ์ •๊ณผ ๋ฌธ์ œ
09:13
solving approach that isn't always easy to do,
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ํ•ด๊ฒฐ ์ ‘๊ทผ ๋ฐฉ์‹์— ํฌํ•จ์‹œํ‚ค๋Š” ๊ฒƒ์ด ํ•ญ์ƒ ์‰ฝ์ง€๋Š” ์•Š์ง€๋งŒ
09:17
but it leads to a much better outcome and it helps to avoid things
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ํ›จ์”ฌ ๋” ๋‚˜์€ ๊ฒฐ๊ณผ๋กœ ์ด์–ด์ง€๊ณ  ์ผ์„ ํ”ผํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.
09:22
getting tense or conversations getting into something that
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๊ธด์žฅํ•˜๊ฑฐ๋‚˜ ๋Œ€ํ™”๊ฐ€ ๋…ผ์Ÿ์ด ๋˜๋Š” ๋ฌด์–ธ๊ฐ€์— ๋น ์ง€๋Š” ๊ฒƒ
09:26
becomes an argument. Instead of focusing on the two different perspectives,
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. ์„œ๋กœ ๋‹ค๋ฅธ ๋‘ ๊ฐ€์ง€ ๊ด€์ ์— ์ดˆ์ ์„ ๋งž์ถ”๋Š” ๋Œ€์‹ 
09:31
you can bring the focus on how you can work together toward a common goal or
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๊ณต๋™์˜ ๋ชฉํ‘œ๋ฅผ ํ–ฅํ•ด ํ˜‘๋ ฅํ•˜๊ฑฐ๋‚˜
09:36
solving a problem to do that.
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์ด๋ฅผ ์œ„ํ•ด ๋ฌธ์ œ๋ฅผ ํ•ด๊ฒฐํ•˜๋Š” ๋ฐฉ๋ฒ•์— ์ดˆ์ ์„ ๋งž์ถœ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋™์˜ํ•˜๋Š” ์žฅ์†Œ๋ฅผ
09:38
It's always important to find the places that you agree on.
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์ฐพ๋Š” ๊ฒƒ์ด ํ•ญ์ƒ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค .
09:42
For example, maybe both of you agree that you need to reduce expenses.
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์˜ˆ๋ฅผ ๋“ค์–ด ๋‘ ์‚ฌ๋žŒ ๋ชจ๋‘ ๋น„์šฉ์„ ์ค„์—ฌ์•ผ ํ•œ๋‹ค๋Š” ๋ฐ ๋™์˜ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
09:47
So that becomes the common goal and you work on finding
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๊ทธ๋ž˜์„œ ๊ทธ๊ฒƒ์ด ๊ณต๋™์˜ ๋ชฉํ‘œ๊ฐ€ ๋˜๊ณ 
09:52
solutions that you're both okay with.
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๋‘ ์‚ฌ๋žŒ ๋ชจ๋‘ ๋งŒ์กฑํ•  ์ˆ˜ ์žˆ๋Š” ํ•ด๊ฒฐ์ฑ…์„ ์ฐพ๊ธฐ ์œ„ํ•ด ๋…ธ๋ ฅํ•ฉ๋‹ˆ๋‹ค. ๋ช…๋ฃŒํ•˜๊ณ  ์ฐจ๋ถ„ํ•œ ๋จธ๋ฆฌ๋ฅผ
09:55
And tip number three for staying clear and calm headed is to always be
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์œ ์ง€ํ•˜๊ธฐ ์œ„ํ•œ ์„ธ ๋ฒˆ์งธ ํŒ์€ ํ•ญ์ƒ
09:59
aware of your tone and volume. Honestly,
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์ž์‹ ์˜ ์–ด์กฐ์™€ ๋ณผ๋ฅจ์„ ์ธ์‹ํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์†”์งํžˆ
10:03
this one is really tough when you're communicating on a topic that you're
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์ด๊ฒƒ์€ ๋‹น์‹ ์ด ์—ด์ •์„ ๊ฐ€์ง€๊ณ  ์žˆ๋Š” ์ฃผ์ œ์— ๋Œ€ํ•ด ์˜์‚ฌ์†Œํ†ต์„ ํ•  ๋•Œ ์ •๋ง ํž˜๋“  ์ผ์ž…๋‹ˆ๋‹ค
10:07
passionate about.
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.
10:09
It's very common to start increasing the volume of your voice or
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10:14
change your tone to indicate frustration, sarcasm,
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๋ถˆ๋งŒ, ๋นˆ์ •๊ฑฐ๋ฆผ
10:18
or even passion for the topic,
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๋˜๋Š” ์ฃผ์ œ์— ๋Œ€ํ•œ ์—ด์ •์„ ๋‚˜ํƒ€๋‚ด๊ธฐ ์œ„ํ•ด ๋ชฉ์†Œ๋ฆฌ์˜ ๋ณผ๋ฅจ์„ ๋†’์ด๊ฑฐ๋‚˜ ์–ด์กฐ๋ฅผ ๋ณ€๊ฒฝํ•˜๋Š” ๊ฒƒ์€ ๋งค์šฐ ํ”ํ•œ ์ผ์ด์ง€๋งŒ ์„ฑ๊ณต์ ์œผ๋กœ
10:20
but in order to disagree successfully and move forward in the
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๋™์˜ํ•˜์ง€ ์•Š๊ณ  ๋Œ€ํ™”๋ฅผ ์ง„ํ–‰ํ•˜๋ ค๋ฉด
10:25
conversation,
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10:27
it's important to be careful about the tone and volume.
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์–ด์กฐ์™€ ์–ด์กฐ์— ์ฃผ์˜๋ฅผ ๊ธฐ์šธ์ด๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ์šฉ๋Ÿ‰.
10:31
I have to admit that I'm particularly passionate about politics.
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๋‚˜๋Š” ํŠนํžˆ ์ •์น˜์— ์—ด์ •์ ์ด๋ผ๋Š” ๊ฒƒ์„ ์ธ์ •ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
10:35
So I have to be careful when I talk to others with an opposing point of view,
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๊ทธ๋ž˜์„œ ๋‚˜๋Š” ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค๊ณผ ๋ฐ˜๋Œ€๋˜๋Š” ๊ด€์ ์„ ๊ฐ€์ง€๊ณ  ์ด์•ผ๊ธฐํ•  ๋•Œ ์กฐ์‹ฌํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.
10:41
to help me stay calm and clear headed.
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๊ทธ๋ž˜์•ผ ์ฐจ๋ถ„ํ•˜๊ณ  ๋จธ๋ฆฌ๊ฐ€ ๋ง‘์•„์งˆ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
10:43
I will often step back from the conversation and say something like
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๋‚˜๋Š” ์ข…์ข… ๋Œ€ํ™”์—์„œ ๋ฌผ๋Ÿฌ๋‚˜
10:48
I need a moment to collect my thoughts.
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์ƒ๊ฐ์„ ์ •๋ฆฌํ•  ์‹œ๊ฐ„์ด ํ•„์š”ํ•˜๋‹ค๋Š” ์‹์˜ ๋ง์„ ํ•ฉ๋‹ˆ๋‹ค.
10:50
And while I pause and take time to reflect,
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๊ทธ๋ฆฌ๊ณ  ์ž ์‹œ ๋ฉˆ์ถ”๊ณ  ๋ฐ˜์„ฑ์˜ ์‹œ๊ฐ„์„ ๊ฐ–๋Š” ๋™์•ˆ
10:53
I'm also very careful about breathing in a way that helps to reduce
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10:58
anxiety or frustration.
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๋ถˆ์•ˆ์ด๋‚˜ ์ขŒ์ ˆ์„ ์ค„์ด๋Š” ๋ฐ ๋„์›€์ด ๋˜๋Š” ๋ฐฉ์‹์œผ๋กœ ํ˜ธํกํ•˜๋Š” ๊ฒƒ์— ๋Œ€ํ•ด์„œ๋„ ๋งค์šฐ ์กฐ์‹ฌํ•ฉ๋‹ˆ๋‹ค.
11:00
And that is something I often share with my students as well.
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๊ทธ๋ฆฌ๊ณ  ๊ทธ๊ฒƒ์€ ์ œ๊ฐ€ ํ•™์ƒ๋“ค๊ณผ ์ž์ฃผ ๊ณต์œ ํ•˜๋Š” ๊ฒƒ์ด๊ธฐ๋„ ํ•ฉ๋‹ˆ๋‹ค.
11:03
In addition to saying something like, give me a moment to collect my thoughts.
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๋‹ค์Œ๊ณผ ๊ฐ™์€ ๋ง์„ ํ•˜๋Š” ๊ฒƒ ์™ธ์—๋„ ์ž ์‹œ ์ƒ๊ฐ์„ ์ •๋ฆฌํ•  ์‹œ๊ฐ„์„ ์ฃผ์„ธ์š”. ์ž ์‹œ ์‹œ๊ฐ„์ด
11:07
You could also say I need a moment and that's it.
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ํ•„์š”ํ•˜๋‹ค๊ณ  ๋งํ•  ์ˆ˜๋„ ์žˆ์Šต๋‹ˆ๋‹ค .
11:11
Just take a pause in the conversation.
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๋Œ€ํ™”๋ฅผ ์ž ์‹œ ๋ฉˆ์ถ”์‹ญ์‹œ์˜ค.
11:14
Step back from the frustration so that you can have a productive
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์ขŒ์ ˆ๊ฐ์—์„œ ๋ฌผ๋Ÿฌ๋‚˜ ์ƒ์‚ฐ์ ์ธ ๋Œ€ํ™”๋ฅผ ํ•  ์ˆ˜ ์žˆ๋„๋ก ์ค‘๋ฆฝ์ ์ธ ์–ธ์–ด์˜
11:18
conversation now that you have these three powerful strategies with examples of
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์˜ˆ๊ฐ€ ํฌํ•จ๋œ ์ด ์„ธ ๊ฐ€์ง€ ๊ฐ•๋ ฅํ•œ ์ „๋žต์ด
11:23
neutral language,
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11:24
and you have some tips to help you stay calm and clear headed.
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์žˆ๊ณ  ์ฐจ๋ถ„ํ•˜๊ณ  ๋ช…๋ฃŒํ•œ ๋จธ๋ฆฌ๋ฅผ ์œ ์ง€ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋˜๋Š” ๋ช‡ ๊ฐ€์ง€ ํŒ์ด ์žˆ์Šต๋‹ˆ๋‹ค .
11:28
I have two challenge questions for you.
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๋‘ ๊ฐ€์ง€ ์–ด๋ ค์šด ์งˆ๋ฌธ์ด ์žˆ์Šต๋‹ˆ๋‹ค. ๋ฐ˜๋Œ€ ์˜๊ฒฌ์„ ๊ฐ€์ง„ ์‚ฌ๋žŒ์ด ์žˆ๋Š” ์ƒํ™ฉ
11:31
I know that giving opinions or sharing your point of view in a
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์—์„œ ์˜๊ฒฌ์„ ์ œ์‹œํ•˜๊ฑฐ๋‚˜ ์˜๊ฒฌ์„ ๊ณต์œ ํ•˜๋Š” ๊ฒƒ์ด
11:36
situation where someone has an opposing point of view can be really difficult.
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์ •๋ง ์–ด๋ ค์šธ ์ˆ˜ ์žˆ๋‹ค๋Š” ๊ฒƒ์„ ์•Œ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
11:40
So let's practice.
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์—ฐ์Šตํ•ฉ์‹œ๋‹ค.
11:42
I have two different scenarios or topics for you. And in both,
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๋‘ ๊ฐ€์ง€ ๋‹ค๋ฅธ ์‹œ๋‚˜๋ฆฌ์˜ค ๋˜๋Š” ์ฃผ์ œ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๋‘ ๊ฒฝ์šฐ ๋ชจ๋‘ ์‹œ๋‚˜๋ฆฌ์˜ค์—์„œ
11:47
I want you to think about how you would respond using what you've learned today
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์˜ค๋Š˜ ๋ฐฐ์šด ๋‚ด์šฉ์„ ์‚ฌ์šฉํ•˜์—ฌ ์–ด๋–ป๊ฒŒ ๋Œ€์‘ํ• ์ง€ ์ƒ๊ฐํ•ด ๋ณด์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค
11:52
in scenario. Number one,
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. ์ฒซ์งธ,
11:53
I want you to imagine that one of your friends strongly believes that children
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๋‹น์‹ ์˜ ์นœ๊ตฌ ์ค‘ ํ•œ ๋ช…์ด 2022๋…„ 9์›”๊นŒ์ง€ ์•„์ด๋“ค์ด
11:58
should not go back to school until September, 2022.
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ํ•™๊ต์— ๋Œ์•„๊ฐ€์„œ๋Š” ์•ˆ ๋œ๋‹ค๊ณ  ๊ตณ๊ฒŒ ๋ฏฟ๊ณ  ์žˆ๋‹ค๊ณ  ์ƒ์ƒํ•ด ๋ณด์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค.
12:03
However you disagree with that opinion.
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๊ทธ๋Ÿฌ๋‚˜ ๋‹น์‹ ์€ ๊ทธ ์˜๊ฒฌ์— ๋™์˜ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.
12:06
How could you express your opinion without upsetting her,
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์–ด๋–ป๊ฒŒ ํ•˜๋ฉด ๊ทธ๋…€๋ฅผ ํ™”๋‚˜๊ฒŒ ํ•˜์ง€ ์•Š๊ณ  ์˜๊ฒฌ์„ ํ‘œํ˜„ํ•  ์ˆ˜ ์žˆ์„๊นŒ์š”? ์˜ค๋Š˜ ๋ฐฐ์šด
12:10
try using some of the example language that you've learned today to do that.
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์˜ˆ์ œ ์–ธ์–ด๋ฅผ ์‚ฌ์šฉํ•ด ๋ณด์„ธ์š” .
12:15
And now scenario number two,
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๊ทธ๋ฆฌ๊ณ  ๋‘ ๋ฒˆ์งธ ์‹œ๋‚˜๋ฆฌ์˜ค์—์„œ๋Š”
12:17
your son's teacher recommends that your son switch from an advanced
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์•„๋“ค์˜ ์„ ์ƒ๋‹˜์ด ์„ฑ์ ์ด ์ข‹์ง€ ์•Š์•„ ์•„๋“ค์ด ๊ณ ๊ธ‰
12:22
placement level class to a regular class based on poor
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๋ฐฐ์น˜ ์ˆ˜์ค€ ์ˆ˜์—…์—์„œ ์ผ๋ฐ˜ ์ˆ˜์—…์œผ๋กœ ์ „ํ™˜ํ•  ๊ฒƒ์„ ๊ถŒ์žฅํ•ฉ๋‹ˆ๋‹ค
12:26
performance.
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. ๊ท€ํ•˜
12:27
You know that your son has had a particularly tough month and
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์˜ ์•„๋“ค์ด ์œ ๋‚œํžˆ ํž˜๋“  ํ•œ ๋‹ฌ์„ ๋ณด๋ƒˆ๋‹ค๋Š” ๊ฒƒ์„ ์•Œ๊ณ  ์žˆ์œผ๋ฉฐ ๊ณ ๊ธ‰ ๋ฐฐ์น˜ ์ˆ˜์ค€
12:32
you also know that your son is more than capable of doing well in
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์—์„œ ๋” ์ž˜ํ•  ์ˆ˜ ์žˆ๋‹ค๋Š” ๊ฒƒ๋„ ์•Œ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค
12:37
the advanced placement level. How would you express this?
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. ์ด๊ฒƒ์„ ์–ด๋–ป๊ฒŒ ํ‘œํ˜„ํ•˜๊ฒ ์Šต๋‹ˆ๊นŒ? ์•„๋“ค์˜ ์„ ์ƒ๋‹˜
12:41
How would you disagree with your son's teacher? Again,
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๊ณผ ์–ด๋–ป๊ฒŒ ์˜๊ฒฌ์ด ์ผ์น˜ํ•˜์ง€ ์•Š์Šต๋‹ˆ๊นŒ ? ์˜ค๋Š˜ ์ด์•ผ๊ธฐํ•œ
12:45
go over the strategies we've talked about today,
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์ „๋žต์„ ๋‹ค์‹œ ๊ฒ€ํ† ํ•˜๊ณ 
12:48
review all the examples of neutral language and then share an example below.
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์ค‘๋ฆฝ ์–ธ์–ด์˜ ๋ชจ๋“  ์˜ˆ๋ฅผ ๊ฒ€ํ† ํ•œ ๋‹ค์Œ ์•„๋ž˜ ์˜ˆ๋ฅผ ๊ณต์œ ํ•˜์„ธ์š”.
12:53
The best place for you to share is always in the comment section below the video
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๊ณต์œ ํ•˜๊ธฐ์— ๊ฐ€์žฅ ์ข‹์€ ๊ณณ์€ ํ•ญ์ƒ ๋น„๋””์˜ค ์•„๋ž˜์˜ ๋Œ“๊ธ€ ์„น์…˜
12:58
or in the online lesson.
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์ด๋‚˜ ์˜จ๋ผ์ธ ๊ฐ•์˜์ž…๋‹ˆ๋‹ค. ์ปค๋ฎค๋‹ˆํ‹ฐ
12:59
Not only will others in the community be able to learn from you,
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์˜ ๋‹ค๋ฅธ ์‚ฌ๋žŒ๋“ค์ด ๊ท€ํ•˜๋กœ๋ถ€ํ„ฐ ๋ฐฐ์šธ ์ˆ˜ ์žˆ์„ ๋ฟ๋งŒ
13:03
but it's also where I go to review and respond.
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์•„๋‹ˆ๋ผ ์ œ๊ฐ€ ๊ฒ€ํ† ํ•˜๊ณ  ์‘๋‹ตํ•˜๋Š” ๊ณณ์ด๊ธฐ๋„ ํ•ฉ๋‹ˆ๋‹ค. ์˜ค๋Š˜
13:07
If you found this lesson useful to you today, I would love to know.
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์ด ์ˆ˜์—…์ด ๋„์›€์ด ๋œ๋‹ค๋ฉด ์•Œ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
13:10
You can tell me by giving it a thumbs up here on YouTube and subscribe to my
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์—ฌ๊ธฐ YouTube์—์„œ ์—„์ง€์†๊ฐ€๋ฝ์„ ์น˜์ผœ์„ธ์šฐ๊ณ  ์ œ
13:15
Speak Confident English channel.
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Speak Confident English ์ฑ„๋„์„ ๊ตฌ๋…ํ•˜์‹œ๋ฉด ๋ฉ๋‹ˆ๋‹ค.
13:17
So you never miss one of my Confident English lessons.
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๊ทธ๋ž˜์„œ ์ œ ์ž์‹ ๊ฐ ์žˆ๋Š” ์˜์–ด ์ˆ˜์—…์„ ํ•˜๋‚˜๋„ ๋†“์น˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ์ €์™€
13:20
Thank you so much for joining me. And I look forward to seeing you next time.
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ํ•จ๊ป˜ ํ•ด์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๋‹ค์Œ์— ๋˜ ๋ต™๊ธฐ๋ฅผ ๊ณ ๋Œ€ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.
์ด ์›น์‚ฌ์ดํŠธ ์ •๋ณด

์ด ์‚ฌ์ดํŠธ๋Š” ์˜์–ด ํ•™์Šต์— ์œ ์šฉํ•œ YouTube ๋™์˜์ƒ์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค. ์ „ ์„ธ๊ณ„ ์ตœ๊ณ ์˜ ์„ ์ƒ๋‹˜๋“ค์ด ๊ฐ€๋ฅด์น˜๋Š” ์˜์–ด ์ˆ˜์—…์„ ๋ณด๊ฒŒ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ฐ ๋™์˜์ƒ ํŽ˜์ด์ง€์— ํ‘œ์‹œ๋˜๋Š” ์˜์–ด ์ž๋ง‰์„ ๋”๋ธ” ํด๋ฆญํ•˜๋ฉด ๊ทธ๊ณณ์—์„œ ๋™์˜์ƒ์ด ์žฌ์ƒ๋ฉ๋‹ˆ๋‹ค. ๋น„๋””์˜ค ์žฌ์ƒ์— ๋งž์ถฐ ์ž๋ง‰์ด ์Šคํฌ๋กค๋ฉ๋‹ˆ๋‹ค. ์˜๊ฒฌ์ด๋‚˜ ์š”์ฒญ์ด ์žˆ๋Š” ๊ฒฝ์šฐ ์ด ๋ฌธ์˜ ์–‘์‹์„ ์‚ฌ์šฉํ•˜์—ฌ ๋ฌธ์˜ํ•˜์‹ญ์‹œ์˜ค.

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