Please double-click on the English subtitles below to play the video.
00:00
Starting the day after Christmas, Americans make
returns and exchanges. When you make a return,
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you either get your money back or in-store credit
to buy something new. When you make an exchange,
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you get the same thing in a different size or
color. In the past, we had to stand in line
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in the stores where the items were bought.
Today much of our shopping is done online,
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so we handle returns and exchanges electronically.
Sometimes, especially with smaller packages,
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you can simply put it in your mailbox, and
they'll pick it up for you. Other times,
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you have to print out a new shipping
label and then take your package to a
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drop off location. You get a receipt, and
then you'll receive a refund as soon as
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the seller confirms the return. Did you make
any returns or exchanges this holiday season?
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This site will introduce you to YouTube videos that are useful for learning English. You will see English lessons taught by top-notch teachers from around the world. Double-click on the English subtitles displayed on each video page to play the video from there. The subtitles scroll in sync with the video playback. If you have any comments or requests, please contact us using this contact form.